Key Drivers Impacting Digital Transformation in Pharmacy Express

This report investigates the key drivers impacting the digital workplace environment transformation within Pharmacy Express, a pharmacy business. It establishes the project's aims, objectives, and timeframes, focusing on identifying the main forces driving digital change, comparing Pharmacy Express's digital environment with local medical surgeries, and determining the specific key drivers impacting the company. The research employs a project management plan, literature review, and primary research methods to gather and analyze data, addressing ethical considerations and limitations. Ultimately, the study provides suggestions for Pharmacy Express to achieve effective digital workplace environment transformation, reflecting on the research process and concluding with key findings and recommendations.

Managing a Successful
Business Project

Contents
Topic: Key drivers impacting the digital workplace environment transformation in Pharmacy
Express.......................................................................................................................................................3
INTRODUCTION.....................................................................................................................................3
Establish project aims, objectives and timeframes...................................................................................3
Research Questions.................................................................................................................................3
Rationale for research..............................................................................................................................4
Project Management Plan.........................................................................................................................4
Literature Review....................................................................................................................................12
Main driving forces of digital workplace environment transformation in the pharmacy.......................12
Difference between digital workplace environment of pharmacy Express and local medical surgeries 13
Difference between the key drivers impacting digital workplace environment transformation in
pharmacy Express..................................................................................................................................13
Suggestions to pharmacy Express for effective digital workplace environment transformation............14
Research Methods and Strategies...........................................................................................................14
Data Analysis...........................................................................................................................................16
Findings and Discussion..........................................................................................................................24
Ethics........................................................................................................................................................26
Limitations...............................................................................................................................................27
Recommendations...................................................................................................................................27
Reflection.................................................................................................................................................27
CONCLUSION........................................................................................................................................28
REFERENCES........................................................................................................................................28
Appendix..................................................................................................................................................30

Topic: Key drivers impacting the digital workplace environment
transformation in Pharmacy Express.
INTRODUCTION
The research aims to assess the key drivers that impact the digital workplace environment
transformation in Pharmacy Express. Advancements in technology have changed the way in
which businesses across different industries conduct their operations and stay relevant in the
market. The digital place of business can pleasant be taken into consideration the natural
evolution of the workplace (Bawab and et.al., 2020). Comprised of your personnel' technology
operating environment. The virtual place of job encompasses all of the technology humans use to
get work performed in ultra-modern place of business – both the ones in operation and the ones
yet to be implemented. A virtual place of work is the primary set of digital equipment employees
use to get work executed. It may be anything from on-the-spot messaging to digital assembly
tools, organization social media equipment, or even computerized workflows.
Establish project aims, objectives and timeframes
Aim
To assess the key drivers impacting the digital workplace environment transformation. A case
study on Pharmacy Express.”
Research Objectives
 To identify the main driving forces of digital workplace environment transformation
 To inspect the digital workplace environment in pharmacy Express and local medical
surgeries.
 To determine the key drivers impacting digital workplace environment transformation in
pharmacy Express.
 To give suggestions to pharmacy Express for effective digital workplace environment
transformation.
Research Questions
 What are the driving forces of digital workplace transformation?

 What are the key digital drivers of digital workplace transformation in pharmacy
Express?
 Provide suggestions to pharmacy Express for effective digital workplace environment
transformation.
Rationale for research
The primary rationale for undertaking this report is that I want to build a career in the pharma
industry, and I think that the respective research study will help me in developing an
understanding of the drivers motivated the digital workplace transformation (Brennan, Canning
and McDowell, 2020). Apart from this, the advancements in technology are one of the areas that
I want to gain knowledge on. I believe that all of the knowledge that I gain by undertaking this
research study, I will be able to implement in the future.
Project Management Plan
A project management plan is an important document that defines how a project should be
carried out. The project management plan outlines the goals, budget, scope as well as
deliverables of the project. It can be stated that the project management plan helps the project to
stay on track and ensures that the deliverables of the project are achieved in an effective manner
(Copola Azenha, Aparecida Reis and Leme Fleury, 2021). The project management plan can be
used by anyone who is a part of the project team. It is important that the project management
plan should be created at the start of the project as it can significantly contribute to the overall
success of the project to a great extent. Project manager plays a significant role in the overall
success of a project as they ensure that the different tasks are completed in an effective manner
and that too well within the time duration. Hence, with the help of a project management plan,
the project manager can ensure that the overall project is completed in an effective manner and
that the goals are also achieved.
Time - Time is an important detail for a research and powerful time control lets in a researcher to
perform his studies efficaciously. This helps in producing effective and treasured effects. This
research is performed in a time period of 8 weeks , i.e., a two month in an effort to acquire
accurate and dependable statistics. The researcher ought to carry out research within a selected
time-frame in order that the statistics as well as effects are relevant. Effective time control

permits researchers to live focused to their studies and additionally improve their universal time
control capabilities in order to be useful within the aim.
Quality – The quality of the research relies upon the collected and analysed information. Data
gave is solid and precise dependent on the scholarly assets that are utilised. Good quality
research affords end result this is moral and adheres to distinctive standards of professionalism,
responsibility in addition to professionalism (Fernandes and et.al., 2020). The first-rate of this
study is maintained thoroughly so that the findings are regular. True first-rate research is based
on a logical cause whose locating are relevant to the actual international. .
Communication – Communication plays a significant role in any project, and it is important to
ensure that the different project team members interact with each other in an effective manner.
There are different ways in which the project manager can ensure that there is effective
communication among the team members. For instance, email as well as leaflets are among the
most important ways of doing so. This can cause a dependable and more correct data being
accrued, that may produce dependable results whilst analysed (Gozali and et.al., 2020). The
researcher has to give an explanation for approximately her studies to the respondents without a
doubt without developing any confusion. Effective communication talents are beneficial for both
the researcher as well as other parties including the tutor, research participants and college
administration. Therefore, for a study to be effective and valid, the researcher ought to attempt
focusing on methods wherein he can talk his/her message to the audience. However, due to
COVID-19, communication in person was not possible. Therefore, communication was
conducted online, mainly through emails and over the phone.
Cost – Cost is also an important factor that will have to be taken into account during the project.
Apart from this, effective cost can be determined by developing an effective budget to ensure
that those different activities are carried out in an effective manner. The project cost has to be
determined in an effective manner so that the different activities can be conducted in a successful
manner.As it has been already said according to COVID -19 the meeting face to face was not
possible therefore the research project is led from home, the expenses would be for internet and
travel about £30.
Scope – The project will assess the key drivers that impact the digital workplace environment
transformation in Pharmacy Express. The scope of the study is important aspect because it helps

the readers to develop an understanding of the project as well as its basic requirements in an
effective manner. Risk may be described as uncertainty and a study may be uncovered to severe
dangers like social, economic, intellectual and so on. Psychological dangers can encompass
tension, loss of self confidence and so forth (Loosemore, Higgon and Osborne, 2020). Whereas
social and monetary dangers include courting of the researcher with others, payments and so on.
Thus, a researcher have to stay aware about all such dangers and have a terrific information of
the way can they be prevented. Also, when a researcher is aware about the dangers and the effect
they can have on the general studies, he seeks one among a kind approach wherein they may be
averted. This study is accomplished even as preserving functionality risks and their impact in
mind.
There are diverse belongings that may be used by the researcher to accumulate facts for the
research. They can either be primary or secondary. Primary property embodies newspaper
articles, questionnaires, interviews, surveys, declaration and so forth. While secondary assets
include journals, diaries, books and so on (Pramanik, Mondal and Haldar, 2020). A researcher
ought to make use of different assets to gather facts, analyse the same and present results. In
order to perform this studies, primary sources were used. Therefore, all dangers related to the
studies have to be identified in advance to avoid high quality demanding situations that could in
any other case upward push up during its course.
Risk – Risks of the project are the current situation with the COVID-19 pandemic, which causes
lack of participants, lack of data and knowledge for the information were conducted online,
trough emails. Participants provide false information ( Guo et al., 2020). Late response from
participating people can cause delays on the project ( Guenter et al., 2014). Risk may be
described as uncertainty and a study can be exposed to numerous dangers like social, monetary,
mental and so forth. Psychological risks can consist of anxiety, lack of self-worth etc. Whereas
social and economic risks include relationship of the researcher with others, bills etc.
Resources –There are various resources that can be used by the researcher to acquire records for
the studies. They can either be number one or secondary. Primary assets encompass newspaper
articles, questionnaires, interviews, surveys, statement and so on. While secondary resources
consist of journals, diaries, books etc. A researcher could make use of different assets to gather
data, analyse the same and present outcomes. In order to carry out this research, primary sources

were used. Therefore, all dangers related to the research have to be diagnosed in advance to
avoid positive challenges that could otherwise rise up throughout its route. The main resources
used for the research project are laptop, internet, online articles, data etc.
WBS ( Work breakdown structure)
A Work Breakdown Structure or WBS can be defined as a method that breaks down a
complicated and multi-step mission of a crew into manageable and smooth to apprehend
sections. A challenge group can create a WBS through figuring out most important deliverables,
dividing them into small obligations and assigning the identical amongst themselves. A Work
Breakdown Structure has several benefits besides establishing the paintings of a undertaking. By
allocating estimates of time and cost, the finances in addition to structure of undertaking may be
developed without problems. Performance of the task can also be tracked with the assist of a
Work Breakdown Structure to pick out areas of hassle and other troubles. It also can be used to
pick out diverse dangers associated with the task. When the task faces any problem, the WBS
may be right now mentioned with a view to perceive the deliverables which have been impacted
by using the equal. A nicely deliberate Work Breakdown shape makes it simpler for the Project
Manager of a particular mission to without problems assign the diverse obligations among
distinctive individuals of the group. Once a WBS has been evolved, it ought to be checked
thoroughly to ensure that each one deliverables of the assignment were covered.
Work breakdown structure shows step-by-step tasks which have to be done so final aim to be
achieved (Business Dictionary, n.d.).

Gantt Chart
It is a type of horizontal chart that explains the schedule of a assignment. The chart turned into
advanced by means of Henry Gantt between the years 1910-1915. Today, Gantt charts are
normally utilized by companies to song schedules of various projects. This is beneficial because
it enables in figuring out how unique duties in the mission relate to every other. A Gantt chart is
the most frequently used charts in project management and assists in detecting potential risks that
could have been missed at some point of the route of task. These types of charts are usually
helpful in the course of making plans as well as scheduling initiatives and additionally assist in
figuring out its time length, sources needed to complete the same and for this reason making
plans the order in which all duties may be finished for that reason. A Gantt chart can be made the
use of various soft wares online as opposed to conventional techniques that had been used
earlier.

Tasks Time
Week
1
Week
2
Week
3
Week
4
Week
5 Week 6 Week
7
Week
8
Project Scope
Develop research aim and
objectives
Literature Review
Define Methodology
Data Collection
Evaluation of methods of
data collection
Assessment of research
standards
Risk Management and
Approval of ethical form
Final submission

Literature Review
Main driving forces of digital workplace environment transformation in the pharmacy
There’s absolute confidence that dramatic adjustments within the manner paintings receives
finished have impacted businesses. A new generation of collaborative structures and digital gear
has endless possibilities. From managing far flung teams to upgrading the manner you preserve
in touch with customers to cloud-based totally operations that touch every department for your
agency, it’s clear that digital transformation gives a extensive variety of benefits. Social media is
now a key a part of maximum commercial enterprise plans (Koukios, 2021). Whether it’s used
for customer support, branding, accomplishing your target audience, or for purchaser
engagement, its impact is apparent. These days, it’s all approximately the client enjoy – and
frequently that experience starts on-line inside a social community.
The pharmacy industry is one of the largest industries in the world that comprises of various
businesses that operate at both small as well as large levels. The emergence of new era and
reengineered approaches has created a ripple impact that is converting the place of work and the
way work receives finished. Disruptors preserve to introduce new products and services, and
new industries are being created reputedly in a single day, growing a sense of urgency for groups
to convert or chance losing their competitive gain. The approach needs to ensure employees are
engaged in the advent of a new administrative centre surroundings (Wolff and et.al., 2020). This
includes a mix of IT and enterprise body of workers that act as co-proprietors of generation
strategy and execution. Additionally, applications ought to prioritize user revel in, personnel are
extra worrying of technology due to their personal technology experiences which are more
streamlined than their paintings equivalents. In order to have interaction employees with their
place of business surroundings, Organizations have to offer or help similar consumed
experiences. Creating a vision, approach and implementation plan that exploits emerging
generation to make personnel more powerful. Ideally a digital place of work would include
technology this is cohesive and adaptive. There isn’t one unmarried piece of software program
that can be defined as virtual place of work, however usual catalysts for this type of software
include intranet refresh applications, cloud office migrations, and modernization of content
material offerings abilities.