Dil Haulage: Environmental Analysis and Key Skills Development Report

This report provides an in-depth analysis of Dil Haulage, a UK-based organization, focusing on its internal and micro-environmental factors, including organizational structure, leadership styles, and culture. It uses Porter's Five Forces and PESTLE analysis to evaluate the competitive landscape and external influences. Key issues such as managing customer volume, delivery delays, and cost inefficiencies are identified. The report also includes a reflective section on the development of key skills, utilizing Kolb's learning style model to assess the learning experience. Recommendations are made for adopting a democratic leadership style and addressing issues highlighted in the PESTLE analysis to improve operational efficiency and achieve organizational objectives. Desklib offers similar solved assignments and past papers for students.

Individual Report and
Reflection Assignment 1

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................4
MAIN BODY......................................................................................................................................4
Internal Environmental analysis..................................................................................................4
Micro-Environmental analysis..........................................................................................5
PESTLE analysis.....................................................................................................................7
Conclusion and Recommendations....................................................................................8
Assessment Part 2: Reflective Report on Key Skills Development......................10
REFERENCES..............................................................................................................................13

INTRODUCTION
Business communication is the process of sharing the information between employees
within an outside a company for being able to communicate with the people and also operation
within a business for very important company’s success in the business. In this project the
selected organization is Dil Haulage that is located less than an hour from London, UK. In this
project a demonstration of the different management theories and the basis of their macro and
micro which includes the factors that helps in the decision-making of the organization.
MAIN BODY
Internal Environmental analysis
Organization structure is a system that is able to outline the activities are directed in
order to be able to achieve the goal that is able to gain the organizational success. These are
also considered to be the activities that are essential for include rules, roles and responsibilities.
The structure of the organization structure for being able to determine the flow of information
that is between the flow of the company. This is essential for the centralization of the ways in
which the centralization of the structure. The structure of this organization has been considered
to factor that is able to gain the success that is essential for the business to be able to gain the
efficiency at different levels. Having an organizational structure in place allows the companies
to remain the efficient focuses.
Leadership and Management Style
Leadership is defined as that quality in an individual that allows one to lead or direct
others effectively, in business leadership is aimed at accomplishment of organizational goals. AT
Dil Haulage the leadership style that is practiced by the manger is autocratic leadership (Xie and
et.al., 2018). This style is also termed as authoritarian, where the leaders take decisions based
on their competencies and subordinates are not included in the process by asking suggestion
rather they are just informed. It is expected from the employees to take actions in accordance
to what gets directed to them.
Organizational Culture
The organizational culture of the Dil Haulage company can be
better understand by applying the Charles Handy’s model to organizational culture. There are

four types of cultures as per the model namely, power, task, person and role cultures. Out of
these the culture that can be seen in the company is the power culture. The power of the entire
of the entire organization remains in the hands of few individuals who are the only ones
authorized to take decisions (Paais and Pattiruhu, 2020). There certain special privileges to
them, making them the important part of the company. They are categorised as decision
makers and the all expect them are the decision takers (Charles Handy Model of Organization
Culture, 2022). There is no alternate available to such decision tackers but to follow the
instructions as directed by the superiors of the company.
Mission, Vision, and Objectives and Values
The mission of the company is to provide top quality delivery services 24 * 7 to its
customers by charging reasonable prices to them consistently. The company operates with the
vision to lead in the industry and being a benchmark of the industry (Rey and Bastons, 2018).
The objectives of the company are to increase its revenue by 5% every year and being a leading
company by the end of year 2025.
Identification of key issues
There are certain issues identified which the company faces currently. This includes the
problem in managing too many customers together. There’s lack of efficient management
system that can handle the increasing quantities of orders that the company is receiving.
Another key issue that obstacles the growth and success of the company in earning high profits
is the delay in deliveries (Pham and et.al., 2019). This is one of the major issue firm is facing as it
results in client restlessness. Further there is lack of transparency in operations of the company.
Transparency is the must for efficient operations. The last issue of the company is its cost. It has
two sub – issues, firstly the company has too much dependency on the human resources that
increases its cost and secondly the company delivery cost is becoming high constantly because
of regulations and fuel prices.
Micro-Environmental analysis

Porters five forces can be used for the analysation of the competitive advantages that
the business would have to considered for the business to be able to analyse the internal
environment.
Threat of new entrants :
For this organization there is always the threat of new entrants that has been
considered to be the reason due to which the business faces issues. Hence it can be said that
the business of this organization has issue that are related to new entrants of the organziation.
In this market the risk of new entrant is very high due to the highly competitive environment
that impacts their growth.
Existing competition:
The understanding of the organization has been influenced due to the existing
competitors that affect the growth that is able to gain the success that is essential for the
achievement for the organization. Being able to analyse the success of the organization it is
very important for the business to be able to gain the success that is important for the
organization. But the increased competition of the organizational makes it very difficult for the
organization to be able to achieve these results.
Power of suppliers :
The power of the suppliers is also considered to be the factor that influences the ways in
which they are able to analyse the organizational operations through the success. This is also
considered to be the able to gathered for the management for the business to be able to gain.
Success that is essential for the business to be able to achieve the success that is required for
the business to be able to generate the success that is required for the achievement of the
business.
Power of buyers :
The power of the buyers has been considered to be the reason due to which the buyers
has been facing the negative impacts towards the able to gain the buyers. Being able to
generate the success to be able to gain the success for the business to be able to gain to be able
to analyse the success.
Threat of substitutes :

For this business the main issues is considered to be related to be the increase in the
threat about the substitute that is present in the organization. In this business the management
of the organization depends on the ways in which the business is going to be able to gain the
success that is required for the organization.
The organizational culture of the organization has been affected due to the increase in the
effective practices that is said to be the key factor. This is also said to be the reason due to
which the organization has been able to gain the success that is required for the better culture
in organization. Better culture of the organization has been relations with the business and its
said to be the factor that is able top generate the success.
The key issues of the organization is related to the ways in which it fails to be able to
manage the issues that the business has been facing for the creation of the success. For this
business the organization needs to be able to gather the information that is essential for the
management. Being able to study the factors that are related to practices that bring the success
in the organization is said to be the key factor that influences the growth of the organizational
operations.
PESTLE analysis
Political:
The rules and regulation that are made by the government that affects
the business and its operations. These factors are influenced due to the lack
of operational efficiency which contributes towards the success of their
operations (Charles Handy Model of Organization Culture. 2022).
Economical:
The economic factors that affect the organization is said to be the
factor that influences the business growth that is able to be approach.
Social:
The key issues of the organization are related to the ways in which it
fails to be able to manage the issues that the business has been facing for
the creation of the success. For this business the organization needs to be
able to gather the information that is essential for the management. Being
able to study the factors that are related to practices that bring the success

in the organization is said to be the key factor that influences the growth of
the organizational operations.
Technological:
The technological factors that affect the business that is able to
influence the efficiency of the organization for being able to achieve the
success that is essential for the success (Wang and et.al., 2018).
Environmental:
The environment factors are also the ones that can influences the
business as it is important for the business to be able to generate the
success.
Legal:
Laws and the regulatory frameworks that the business needs to be
able to achieve the success that is essential for the business to carry out the
operations very successfully.
Conclusion and Recommendations
The above report has concluded that the process by which information is shared to the
employees working within the company and outside parties is known as business
communication. It is highly crucial part for a business as it enables clear and strong conveying of
messages. The above report has outlined the organizational structure, culture, leadership styles
and key issue of the selected business, DIL Haulage. In this report porter’s five forces have been
applied for the organization. Lastly the report has covered the pestle analysis of the company. It
is recommended for the company to use democratic style of leadership and role culture in its
operations to achieve its objectives. Further it is recommended to take appropriate initiatives
as highlighted by the pestle analysis.

Assessment Part 2: Reflective Report on Key Skills
Development
My learning experience of this module can be described or reflected upon by
applying model for reflection that is Kolb’s learning style. It is also commonly known with other
name that is experiential learning cycle. It is an effective model through which my whole
learning journey can be covered. There are four parts into which the whole cycle is divided. The
first one is known as concrete experience (Idris, Din and Tajuddin, 2020). In this learners like me
encounter any new event, in this case the concrete experience is the happening of this learning
module. There are various things that I got the opportunity to learn in this entire module. The
learnt that SWOT analysis is a framework that businesses all around the world are using in
order to identify their strengths and weaknesses that are a part of internal business. Further I
learned that the framework also highlights the opportunities and threats that exists in the
external business environment. The strengths of the company help to capture the opportunities
that exists in the market. The researching skills got introduced to me with this learnings of the
activity. Effective research skills are highly essential for the success of the company. I got to
learn how researching is done by these businesses both with the lectures in attended and
through some individual learning. the strategic implication of the SWOT framework in making
the strategies for the company’s growth and success, helped me in enhancing the problem
solving skills that I already possessed.
active experimentation.
I also learned about the resources in this module. There are a varied range of
resources that are involved in proper functioning of a business. Resources are those elements
of a business adding to whose values ensures the growth and good performance of the
company. I gained my knowledge regarding three resources that are financial, physical and
human resources. A company faces problem in arranging these resources and keeping them in
place for the continuing operations of business (Fergusson, van der Laan and Baker, 2019). How
compatibility and competencies play a vital role in the allocation of such valuable resources and
adding value to the company is also learned. The role of teamwork is highly important here.
During the group assignments allocated team work was also practiced by me and my mates to

get the things synchronised and in control for effective completion of the tasks. There were
many problems that we faced in having the benefits of good team work. The creation of
conflicts and overlapping of activities and contradicts in opinions of various members formed
the major cause of issues faced by us.
Further in the module I learned different models that are used in management. The
foundation of business communication is the building of a winning team that can achieve the
objectives of the company. Every group cannot be termed as team. Team is group of such
peoples that possess skills which complements to each other’s skills and make it possible to
achieve every goal of the company. The Tuckman theory for team development is consisting of
five stages. The first stage is of forming at this the team member are introduced with each
other and the tasks that are allotted to them only. According to the model the first step is
executed in accordance to the skills, interests and backgrounds of the members. Goals, timeline
rules and regulations are made clear to everyone. Then comes the stage of storming, which
begins with the vanishing excitement and grace of the members. The need of this stage is a
good leader to guide better (Tuckman’s Theory: Five Stages of Team Development, 2022).
Norming, is where the conflicts or discontentment settle down and an energy of realization of
common goals flows. Performing stage beings with the realization of strengths by each member
of team and working dedicatedly for the purpose. With the end of the project successfully the
last step that is adjourning initiates.
In this learning journey my communication skills improved to a great extent. I can
know make use of body language which is an element of effective listening and communicating
one on one with others. In addition of this the skills to identify the sources at provides quality
information is learnt my me. I learnt to find information on Marketline and Statista. Numeracy
skills enhanced. Belbin theory a team role theory that is used to consider the behaviours and
understanding of team members in assignment of team roles to them.
Skills to improve Resources
Required
Actions to be
initiated
Success
measurement
Duration
Team Work Books
Online Material
Clarity of Goals
Clarity in role
Easiness in
working within a
2 months

reading Positivity in
mind- set.
Time
management
learning
Sharing
enthusiasm with
the members.
team.
Planning And
Organizing
Books
Webinars
Online learning
Creation of clean
working
environment
Better
identification of
goals
Better
organization of
event and its
completion.
2.5 Months

REFERENCES
Books and Journals
Adefarati, T. and Bansal, R.C., 2019. Reliability, economic and environmental analysis of a
microgrid system in the presence of renewable energy resources. Applied energy, 236,
pp.1089-1114.
Fergusson, L., van der Laan, L. and Baker, S., 2019. Reflective practice and work-based research:
a description of micro-and macro-reflective cycles. Reflective Practice. 20(2). pp.289-
303.
Idris, F., Din, W. M. and Tajuddin, M., 2020. Adapting Kolb’s Experiential Learning Cycle In
Enhancing Attitude And Skills Among Undergraduates Through
Volunteerism’. AJTLHE. 12. pp.122-39.
Kung, C.T., Hou, C.Y., Wang, Y.N. and Fu, L.M., 2019. Microfluidic paper-based analytical devices
for environmental analysis of soil, air, ecology and river water. Sensors and Actuators
B: Chemical, 301, p.126855.
Paais, M. and Pattiruhu, J. R., 2020. Effect of motivation, leadership, and organizational culture
on satisfaction and employee performance. The Journal of Asian Finance, Economics
and Business. 7(8). pp.577-588.
Pham, H. C. and et.al., 2019, December. Last Mile Delivery As A Competitive Logistics Service–A
Case Study. In Proceedings of the International Conference on Operations and Supply
Chain Management, Saigon, Vietnam (pp. 15-18).
Rey, C. and Bastons, M., 2018. Three dimensions of effective mission implementation. Long
Range Planning. 51(4). pp.580-585.
Syakur, A. and et.al., 2020. Sustainability of communication, organizational culture,
cooperation, trust and leadership style for lecturer commitments in higher
education. Budapest International Research and Critics Institute (BIRCI-Journal):
Humanities and Social Sciences. 3(2). pp.1325-1335.
Wang, Y., Zhu, Y., Hu, Y., Zeng, G., Zhang, Y., Zhang, C. and Feng, C., 2018. How to construct
DNA hydrogels for environmental applications: advanced water treatment and
environmental analysis. Small, 14(17), p.1703305.
Xie, Y. and et.al., 2018. Leadership style and innovation atmosphere in enterprises: An empirical
study. Technological Forecasting and Social Change. 135. pp.257-265.
Online
Charles Handy Model of Organization Culture. 2022. [Online]. Available through:
<https://www.managementstudyguide.com/charles-handy-model.htm>
Tuckman’s Theory: Five Stages of Team Development. 2022. [Online]. Available through: <
https://www.freshbooks.com/hub/other/tuckmans-theory#:~:text=Key
%20Takeaways-,What%20Is%20Tuckman's%20Theory%3F,last%20until%20the
%20project%20ends.>
[Online]. Available through: <>