Diploma of Business Admin: Adept Owl Style Guide Scenario Report

This report provides a detailed analysis of the Adept Owl Games Company, addressing various aspects of its business operations and information technology capabilities. The report begins by outlining the organizational requirements for managing business documents, including information entry, file naming and storage, document design and production quality, and compliance requirements. It then delves into the identification of skill gaps within the administration team, such as technical, security, leadership, and communication skills, proposing practices to close these gaps through open communication, training programs, and expert hiring. Furthermore, the report assesses the IT capability requirements, both human and physical, needed to meet consumer demands, emphasizing the need for technical experts, auditors, and partnerships. The report also covers the development of letter and expense report templates, and the creation of a time schedule for testing, and delivery of a training session. Finally, the report concludes with an evaluation report and overall conclusions regarding the company's current and future performance.

Running head: ADEPT OWL STYLE GUIDE SCENARIO
Diploma of Business Administration: Adept Owl style guide Scenario
Name of the student:
Name of the university:

1ADEPT OWL STYLE GUIDE SCENARIO
Table of Contents
Introduction......................................................................................................................................2
Assessment 1...................................................................................................................................3
Question 1........................................................................................................................................3
1.1 Requirement for information entry........................................................................................4
1.2 Requirement for name files and storage................................................................................4
1.3 Requirements for output or quality of document design and production..............................5
1.4 Compliance requirements......................................................................................................5
Question 2........................................................................................................................................6
2.1 Skill gaps exist in the Administration team...........................................................................6
2.2 Practices to close the skills gaps............................................................................................7
2.3 IT capability requirements.....................................................................................................8
2.4 Change requirements...........................................................................................................10
Question 3......................................................................................................................................11
Question 4......................................................................................................................................12
Assessment 2.................................................................................................................................14
2. Evaluation of the purpose, audience and information requirements for the letter template and
the expense report..........................................................................................................................14
3. Development of a draft letter template......................................................................................14
4. Development of an expense report template.............................................................................15
5. Development of Time schedule for testing................................................................................16
6. Production of delay letter template............................................................................................18
Assessment 3.................................................................................................................................20
Part A.............................................................................................................................................20
2. Examining the Team performance and capability.....................................................................20
3. Determining staff training..........................................................................................................21
4. Development of short training session......................................................................................22
6. Delivery of training schedule.....................................................................................................23
Part B.............................................................................................................................................25
Evaluation report...........................................................................................................................25
Conclusion.....................................................................................................................................26
Bibliography..................................................................................................................................27

2ADEPT OWL STYLE GUIDE SCENARIO
Introduction
Adept Owl Games Company deals with development of high quality entertaining board
card as well as puzzle games for their consumers. The leading role of the company is to develop
highly facilitated platform to deliver different strategic directions to their consumers. The
existing business structure of the company lags some of the operational and functional activities.
In order to resolve those particular issues it is necessary for the business developers and the
project managers to incorporate certain additional organizational requirements. In order to meet
the requirement of the consumers it is very much necessary for the system developers to identify
all available organization requirements very carefully. If any of the information is found to be
missing then after the implementation of the system the company will face major rang of risks.
Considering the given scenario the requirements for information entry, requirements for file
naming and storing, requirements for quality for the document designing and production ad at
the same time the compliance requirements for the business are also elaborated in this report.
In addition to this for satisfying the consumers the Adept Own Company is willing to
develop a future plan for Information Technology capability. With respect to the abilities of the
human resources associated to the company it has been defined different issues are associated to
it. Apart from this, it is also defined that three different types documents should be used those are
needed by the organization. Two different types of procedures are there such as mass letter mail
out and creations of an expense report are there. However, among these approaches the mass
letter mail out approach is found to be the most beneficial for the Adept Owl Company.

3ADEPT OWL STYLE GUIDE SCENARIO
Assessment 1
Question 1
In order to manage the business documents design and development of the company it is
necessary for the company to identify the organizational requirements. After considering the
Adept Owl Style guide it is defined that, proper procedures are needed to be incorporated to it.
The requirements for information entry, the way to name the file and storage, the requirements
for improving the output quality, document designing and production and eve the compliance
requirements are elaborated in this section.
1.1 Requirement for information entry
The main requirement for information entry is the data storage. With the incorporation of
data server to the company, it will be able to store huge set of information automatically in their
database. Even, with the help of the data storage the information could be managed in much
better way. The issues associated to manual information entry will be minimized completely
after adoption of the database to fulfill the purpose of data entry.
1.2 Requirement for name files and storage
In order to access any information from the server or database it is necessary for the
system developers to give proper named to the files. If accurate names are not given then
information access will become difficult for the company. However, in order to give names to
the files or storage certain procedures and policies are needed to be incorporated. In order to
distinguish one file from the other the necessary criteria those must be incorporated include the
following:

4ADEPT OWL STYLE GUIDE SCENARIO
 File names should be given based on project or experiment’s names
 Names should be given based upon location and spatial condition
 Considering conditions
 Considering the type of the data
However, for naming the files the requirements are as follows:
 There are certain extensions those are needed to be incorporated to the file names
such as EXE, PROJ or BAT. A leading dot (.myfiles.html) should be incorporated
to name the files.
 A complete file path should be complied for name the file, folder or storage.
1.3 Requirements for output or quality of document design and production
In order to develop a simple and user friendly data server for the consumers of any
business organization it is important to consider the requirements for document the designs and
production details.
Security: Security is the most important aspect that must be considered to avoid the
unwanted data access. If the server developers fail to incorporate proper security aspects then,
the consumer might not get the expected outcome from the server. Application firewall, DMZ
and encryption are the most widely used technologies those help the consumers to get expected
outcome from the server.
Usage of Quality improvement registers: If the system developer fails to use the
information stored in the database properly then the system might fail to deliver the expected
outcome. In order to resolve this particular issue from the database system, a quality

5ADEPT OWL STYLE GUIDE SCENARIO
improvement register should be incorporated to the system, to allow the developers to utilize the
data systematically with improved quality care approach.
1.4 Compliance requirements
With the help of proper compliance components the system developers will be able to
meet the requirement of the consumers. The considered requirements for Adept Owl game
developing companies are as follows:
Appointment for the Auditors: The Company is required to hire professional auditor for
their company to make all the necessary budget estimation related calculation. Within 30 days
after the registration of the company they must appoint auditors for the company. However, for
appointing the auditors the higher authority members and managers are needed to arrange
professional level meeting. Again, if they fail to hire the auditors then, the managers should
inform about this to their fellow.
Issue of share certificates to the subscribers: Within the period of two months just after
the incorporation, the company is required to share proper certificate to the subscribers of the
memorandum. If the company fails to do so then, an amount will be changed.
Question 2
In order to satisfy the documentation design and production level needs, certain
components are there those should be incorporated those are needed for the evaluation of adept
Owl’s current and future information technology abilities. The production level needs are
elaborated below:

6ADEPT OWL STYLE GUIDE SCENARIO
2.1 Skill gaps exist in the Administration team
The administration team of the business organization, Adept Owl Company is responsible
to deliver a high quality, entertaining board, and card and puzzle game to the consumers of
different age groups. However, in order to meet the requirement of the consumers all the
activities should be done appropriately. After analyzing the details of the company’s background,
certain gaps have been identified among the administration team. The identified gaps are as
follows:
Lack of technical skills of the employees: Not a single but simultaneously many
projects are serving by the company and the employees those who are working for the company
lags professional skills. Due to lack of professional skill, they are unable to deliver high quality,
entertaining board and puzzle games for the consumers.
Lack of security oriented skills: The storage developed by the company does not have
proper security skills and due to this reason the information stored in the server could get
hijacked easily by the unwanted attackers. Not only this but also, for designing the templates and
the standard text proper security skills are needed which are lagging.
Lack of leadership skills: The project managers and the other administrative heads fail
to motivate the employees of Adept Owl company even the company does not possess proper
friendly working ambiance thus, the consumers fail to deliver high quality outcome and
efficiency to the consumers.
Communication skills: The employees working for the company are belongs to different
locations thus they have different language. In order to share the creative technical ideas to each
employee it is necessary to use proper communication skills. However, due to lack of

7ADEPT OWL STYLE GUIDE SCENARIO
communication technique the employees fails to interact with each other properly which leads to
failure of the workflow.
2.2 Practices to close the skills gaps
In order to resolve the issues of skills gaps the steps those must be undertook are as
follows:
Open communication: Open communication is referred to as one of the most important
things that help to minimize the issues of skills gaps. Three different types of communication
approaches are there such as upward communication, downward communication, horizontal
communication and open communication. With the help of open communication the employees
will be able to communicate to rest of the employees and also will be able to share their views
with others.
Arrangement of training and development programs: In order to make the employees
technically skilled, the company is required to arrange proper training and development
programs. With the help of this program the skill gaps would be completely minimized.
Hiring technical experts: The Company should hire technically skilled experts at the
top level of the organizational hierarchy. By hiring technically skilled person the others will be
able to get support as well.
Adoption of ongoing technical changes: Technology is improving day by day and
based on those technologies the company is needed to acquire advanced one including security
and procedures. With the help of technical changes the company would be able to resolve the
issues associated to skill gaps.

8ADEPT OWL STYLE GUIDE SCENARIO
2.3 IT capability requirements
In order to meet the requirement of the consumers with respect to document designing
and production it is necessary for the consumers to adopt both the human and physical
capabilities. In the coming next 2 to 5 years different sources of external advice information are
required to evaluate appropriately. It will help the project manager and the other project team
members to generate the expected project outcome.
The needs for IT human capability are as follows:
Technical experts: In Order to develop card and puzzle games for the consumers it is
necessary for the Adept Owl to hire technical experts for their consumers. By hiring experts for
the company the company would be able to serve as per the requirements for the consumers. It
will also help the company to engage several strategic directions. For creating a highly
performing organization both the products and productions are needed to be developed. In order
to develop such system for the consumer’s additional innovation thinking, management and
leadership skills are also required.
Auditors: Auditor is another important human requirement for the company. The
auditors are responsible to make a feasibility study for the company to ensure whether the
requirements and resources gathered for the company are feasible enough or not, if these are not
defined to be feasible then additional change should be brought by the management authority to
develop proper audible components.
Partners: Besides the technical experts and auditors the company should also make
partnership to some of the well known organizations. With the help of proper partnership all the

9ADEPT OWL STYLE GUIDE SCENARIO
necessary changes could be brought according to the requirement and even the organizational
gaps could also be minimized if partnership is brought to the company.
The physical IT capability needs are as follows:
Hardware: In order to develop puzzle games for all ages of consumers the Company
ought to adopt accurate hardware devices. It will help the company to develop the objectives
properly within the estimated time phase. It will ensure the consistency of the company including
high quality design documentation ad production as well.
Software: For managing the requirements and resources adopted for Adept Owl, it is
necessary for the company to get license of proper software. If proper software is adopted then,
the company would be able to design the templates ad standard text as well. In order to improve
the workflow further to gain competitive advantages. Without the help of proper software the
company will not be able to serve as per the requirements of the consumers. In order to meet the
requirements of the consumers besides software license, Service Level Agreement (SLA) is
another component that is also needed to be adopted by the management authority.
Suppliers: The suppliers are other physical resource for the company, because due to
lack of proper material supply they might not be able to meet the requirements of the consumers.
Based on the type of the business the management authorities are needed to establish proper
contract to the suppliers. As for managing large set of information this company is needed to
contract to cloud suppliers like Amazon Web Server (AWS). With the help of this contract the
company could get large and secured database. From this database both the employees and
consumers will be able to access information from the server with a huge security base.

10ADEPT OWL STYLE GUIDE SCENARIO
Operational facilities: For meeting the requirements of the consumers besides the
hardware and software another important thing that is needed to be adopted in the operational
facilities. With the help of different operational facilities the company will be able to get,
competitive advantage and throughout long term success as well.
2.4 Change requirements
After analyzing the details of the products and services served by the dept Owl Company
it is defined that, the existing managerial and operational ability of the company is lagging many
approaches those are needed to be mitigated. It has been found that due to lack of security and
data management ability the company fails to manage all information accordingly. In order to
mitigate these issues associated to data management proper change requirements are needed to
be acquired by the managerial head of the organization. The change management approach is
needed to be adopted by the company for the below components:
Inaccurate requirements gathering approach: Due to incorrect requirement gathering
approach the company fails to meet the expectation of the consumers. For improving the existing
requirements gathering approach it is necessary to bring changes in the requirement gathering
technique used by the company.
Improvement of stakeholders: The stakeholders of the company are not standing
suitable for the company thus for improving the existing situation they should bring changes in
their stakeholder list. After consulting to the managerial head the stakeholder’s lists could be
changes accordingly. The stakeholders are required to make necessary changes for approving the
existing stakeholders.

11ADEPT OWL STYLE GUIDE SCENARIO
Change required in business analysis approach: The business analysis approach used
in Adept Owl Company is not beneficial at all. In order to improve the current issues associated
to the company it is necessary for the system developers to adopt the most suitable driven
approaches. There are two different process driven approaches are there such as plan driven
approach and change driven approach. After considering the background scenario of Adept Owl
Company it is necessary to impact analysis must be brought. After selecting the domain that is to
be changed proper cost, time, and project artifacts are required to be developed by the authority.
It will help the company to course proper action plan and risk changes as well. Process
authorization and impact communication are other components those must be adopted by the
management authority of the business organization named as Adept Owl Company.
Question 3
Three different types of documents used and required by the Adept Owl Company are as
follows:
Letters: With the help of the letters the management authority would be able to share
their decisions to the rest of the employees who are working in the Adept Owl Company.
Though, this approach is quite old fashioned nowadays but still currently the company is using
this particular format of documents.
Minutes: Minutes is nothing different but is also known as the meeting minutes, with the
help of the meeting minutes the essence of all the arranged meetings could be detailed properly.
The details holds by the minutes are:
 The undertaken decisions