Diploma of Leadership and Management: Assessment Task 1 (BSB51918)

This document is a completed assessment task for the BSB51918 Diploma of Leadership and Management, specifically focusing on the units LMD 2.1 Manage effective workplace relationships and information management or knowledge system, BSBINM501 Manage an information or knowledge management system, and BSBLDR502 Lead and manage effective workplace relations. The assessment task is a written knowledge-based assessment, requiring students to answer questions demonstrating their understanding of managing information, leading workplace relationships, and establishing effective systems. The assessment covers topics such as communicating information, consultation processes, developing trust, managing networks, and resolving workplace issues. The assessment instructions outline the requirements, plagiarism policy, and assessment criteria, including the importance of active participation and the consequences of plagiarism. The assessment evaluates the student's ability to organize learning activities, manage information systems, and lead workplace relationships effectively. The document also includes the assessment instructions, the application of the unit, and the resources required to complete the task.

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT INSTRUCTIONS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms
and submission of your task. Please consult your assessor if you are unsure of any
questions. It is important that you understand adhere to the terms and conditions and
address each task. The assessor will support you throughout this process.
Written work
The assessment tasks are used to measure your understanding and underpinning skills and
knowledge of this unit of competency. When answering please ensure you address each
criteria and sub point, demonstrate your research of each of the questions and cover the
topic in a logical and structured manner.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active
participation is completing all tasks on time. If you do not participate you will be required to
report to Student Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own. Plagiarism is a serious act and may result in a student’s
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor. The following list
outlines some of the activities for which a student can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another student
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used,
including assessments taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will
organise a meeting to discuss this with you.
Copyright
You must be careful when copying the work of others. The owner of the material may take
legal action against you if the owner's copyright has been infringed. You are allowed to do
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a certain amount of copying for research or study purposes. Generally, 10% or one chapter
of a book is acceptable, where the participant is studying with, or employed by, an
educational institution.
Competency Outcomes
Each activity in this assessment tasks will be marked as either Satisfactory or Not
Satisfactory.
If your work is marked as Not Satisfactory you will be provided with feedback from your
assessor and then given time to complete the task. Your assessor will provide you with a
timeline in which you will be required to submit your task. Resubmission timeline will be
determined by the assessor and based on the extent of the re-submission.
When you have completed all tasks in this document you will be granted an overall
competency outcome, which will be either Competent or Not Yet Competent.
If your work is marked as Not Yet Competent you will be asked to resubmit the assessment
tasks as indicated by your assessor. You will not be able to gain competency if any of your
tasks are not fully completed.
Assessment Appeals Process
If you are dissatisfied with the outcome of one of the assessment tasks or the final outcome
of the assessment task because you feel that the result is unfair or incorrect, you may
request to have the task/s or overall assessment task reviewed. If you are still dissatisfied
with the outcome, you may lodge a formal assessment appeal. Refer to SBTA’s
Complaints/Appeals Policy and Procedure.
Application of the unit: BSBINM501 Manage an information or knowledge
management system
This unit describes the skills and knowledge required to organise training for others for an
information or knowledge management system and to manage the use of the system.
It applies to individuals who are responsible for seeing that key information and corporate
knowledge are retained, accessible to others and improve business outcomes. The unit
applies to information or knowledge management systems which comprise policies,
protocols, procedures and practices to manage information or knowledge within the
organisation and among relevant stakeholders.
Application of the unit: BSBLDR502 Lead and manage effective workplace
relationships
This unit describes the skills and knowledge required to lead and manage effective
workplace relationships.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
It applies to individuals in leadership or management who have a prominent role in
establishing and managing processes and procedures to support workplace relationships
taking into account the organisation’s value, goals and cultural diversity.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 1:
Assessment type:
 Written Knowledge questions for both units of competency
Assessment task description
 This is the first (1) assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Assessment task 1 comprises of written questions
 You must respond to all questions and activities and submit them to your
Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points,
to be deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Resubmissions and reattempts
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards
of the unit will not be lowered to accommodate the needs of any student but there is a
requirement to be flexible about the way in which it is delivered and assessed. Each case
will be looked at on its own merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Purpose of the assessment task
The purpose of this assessment task is to assess the students’ knowledge essential to
monitor corporate governance activities.
 Organise learning to use information or knowledge management system
 Manage use of information or knowledge management system
 Review use of information or knowledge management system
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Manage ideas and information
 Establish systems to develop trust and confidence
 Manage the development and maintenance of networks and relationships
 Manage difficulties to achieve positive outcomes
Instructions for answering written questions
 Student must have to complete a written assessment consisting of a series of questions.
 It is expected from students to correctly answer all the questions.
 Answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit
to each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not
devalue, demean, or exclude individuals or groups on the basis of attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender inclusive
language should be used.
 Assessor should not accept answers copied directly from texts without
acknowledgement of the text.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent
(C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit
outcome is Not Yet Competent (NYC).
Resources and equipment required to complete this task
The student will have access to the following:
 Computer
 Internet
 MS Word
 Student Portal
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Learner Guide
 Websites
 Commercial kitchen environment and classroom environment
 Policies and procedures
 Virtual companies (if requested)
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
 Based on an industry workplace; or
 a simulated industry environment or activity for which information on the
hospitality industry is sourced.
Assessment must ensure access to:
 computers, printers, communication technology and information programs
used to source industry information
 relevant legislation, regulation, standards and codes
 relevant workplace systems, documentation and resources
 case studies and, where possible, real situations
 interaction with others.
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In
some cases, direction is provided on the expected length of your response. These
assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 30+ words
Medium 200+ words
Long 300+ words
Assessment task 1: Knowledge questions
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Instructions to Student
This assessment task will enable you to demonstrate your knowledge of managing an
information or knowledge management system.
Questions:
Read all the questions below and provide answers to each question below.
1.1. Businesses need to comply with relevant legislations, codes of practice and national
standards relevant to privacy, freedom of information and knowledge management
systems. Listed below are some legislations, codes of practice and national standards.
Research these, provide a brief overview and explain how each may impact the
business if business don’t comply with these. (Guide: Short for each)
Privacy Act 1988 It is an Australian law which regulates the handling of personal
information about individuals. Personal information is information
or an opinion about an identified individual, or an individual who is
reasonably identifiable.
Competition and
Consumer Act
2010 (CCA)
It is an Act of the Parliament of Australia. The Act is the legislative
vehicle for competition law in Australia, and seeks to promote
competition, fair trading as well as providing protection for
consumers.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
NSW Fair Trading
Act 1987
An Act to regulate the supply, advertising and description of
goods and services and, in certain respects, the disposal of
interests in land; to repeal the Consumer Protection Act 1969 and
certain other Acts; and for other purposes.
Anti-
Discrimination
Act 1991
It is an act of the Parliament that provides protection against
unfair discrimination, sexual harassment, and other objectionable
conduct within the social and organisational territory.
Freedom of
information(FOI)
Act 1982
It is Australian Commonwealth Freedom of Information legislation
which gives members of the public rights of access to official
documents of the Government of the Commonwealth and of its
agencies.
AS5037 – 2005
Knowledge
Management
Standards
This Standard provides guidance on what knowledge management
is and how it may be implemented using a flexible framework.
This Standard can be used by any individual, community or
organisation that requires an understanding of knowledge
management and its implementation.
1.2. Explain the difference between legislations, codes of practice and workplace policies.
(Guide: Medium).
Legislation It is a law or set of laws suggested by a government and made
official by a parliament
Codes of
Practice
A code of practice is a practical guide to achieve the standards of
health and safety required under the legislation. Codes of
practice provide duty holders with guidance on effective ways to
manage work health and safety risks.
Workplace
Policies
Employers often provide employees with handbooks, policies and
procedures which regulate workplace matters such as: Work
health and safety. Anti-discrimination and equal employment
opportunity.
1.3. Organisations will have policies and procedures for many areas of business. Explain
the following policies and procedures. (Guide: 50 words each).
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Records
management
It is a set of activities required for systematically controlling the
creation, distribution, use, maintenance, and disposition of
recorded information maintained as evidence of business activities
and transactions.
Information
management
Information management (IM) is the process by which relevant
information is provided to decision-makers in a timely manner
Customer
service
Customer service is the provision of service to customers before,
during and after a purchase.
Commercial
confidentiality
Commercial confidentiality refers to safeguarding the privacy of
sensitive information of individual firms (such as market position,
financial health, or whether the firm is receiving financial support).
1.4. Systems, policies and procedures can support the development of effective work
relationships. A system that will support your workplace is performance indicators.
Explain what performance indicators are and how they are use and how they support
the development of effective work relationships.
Timeliness
Attention to detail.
Creativity and innovation.
Good time management.
Ability to perform in all key areas of role.
Consistency
Initiative
1.5. If you are working as a Human Resources Manager, explain which legislations would
be relevant to managing effective workplace relationships. (Guide: Medium).
The Fair Work Act 2009 is the main legislation, that helps to maintain the key
elements of workplace relations framework. It is a system of enterprise-level
collective bargaining underpinned by bargaining obligations and rules governing
industrial action.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1.6. Review an organisation you are currently working for (or used to work for), explain the
organisation’s information and knowledge bases system, either demand or supply-side
of the business and address the following:
 list some of the benefits and aspects of the information or knowledge
management systems which you are familiar with and use; and
 address potential drawbacks that can be associated with it? (Guide: Short)
Note: SBTA has purchased several virtual companies which you can work with.
Please speak to your assessor and you may choose to conduct the research based
on the business of one of the companies listed here: Bounce Fitness, Awesome
Landscapes, Australian Hardware or CoffeeVille.
Overview of the
management
system
Information Management system in Australian Hardware is an
information system used for decision-making, and for the
coordination, control, analysis, and visualization of information in
the organization
Benefits of the
management
system
Information management system provides the data to identify
non-performing areas and leads to better business productivity
and efficiency, better decision making, better communication and
better data and better knowledge of customer needs.
Drawbacks of
the management
system
It is expensive to set up and maintain while having high
vulnerability because of privacy and security issues.
1.7. What are some critical points to consider while assessing the effectiveness of a
knowledge or information management systems?
Using the areas of economy, accessibility, safety and environment, identify some
measures you as a manager could apply to an organisation’s knowledge management
system. (Guide: Medium)
Knowledge management system can provide the data to identify non-performing
areas for the managers to lead better business productivity and efficiency, better
decision making, better communication and better data and better knowledge of
customer needs
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1.8. It is important to use good interpersonal skills when communication with others. List
some interpersonal skills you need to have to demonstrate good interpersonal skills to
others.
Self confidence
Work ethics
Relationship management
Positive attitude
Collaboration
Ability to listen
Receptiveness to feedbacks
1.9. Communication and interpersonal skills can be used to develop effective relationships
within the workplace or business community. Give an example of when how and why
you would use communication and interpersonal skills in your workplace (Guide:
Medium)
Respectful to other
Non-verbal communication such as body language
Showing empathy and understanding
Appropriate behaviour
Showing equality for all
1.10. What is the value to an organisation of having clearly documented policies and
procedures? (Guide: Short to Medium)
Documentation of policies and procedures helps to manage policy exceptions,
incidents, issues, and investigations according to the policy, while having a evident
regulations and regulatory guidelines.
1.11. Provide an example of how each of the following workplace documents would support
effective working relationships. (Guide: Short for each)
Employee
Grievance
Policy and
Procedure
- Guiding employee complaint system to a effective and
structured way
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Staff Code of
Conduct
- Maintaining the workplace culture, health and safety through
providing guidance to the employees
Communication
Style Guide
- Keeping interpersonal and professional communication
formal, structure, healthy and cooperative
Equal
Opportunity
Policy &
Procedure
- Keeping equal rights for all and promoting the anti-
discrimination perception within the workforce
1.12. When drafting a new policy and procedure for your organisation, describe in detail
three (3) steps you would take in the planning and writing stages, to ensure the
resource will support effective working relationships. (Guide: Medium)
1 Collecting state and national level regulatory policies related to workforce
2 Finding scope of developing suitable policies and procedures in accordance to
the same
3 Making the documentation structured that can be easily understandable to all
1.13. Review the table from question 1.1 in this task. Select three (3) legislations that are
relevant to managing effective workplace relationships in your organisation from the
table. For each one explain why it is relevant for managing effective workplace
relationships and the organisational policy (there may be more than one) that
addresses regulatory compliance requirements.
Legislation relevant to
effective workplace
relationships
Why is it relevant to
effective workplace
relationships?
Where are compliance
requirements documented?
1 Anti-Discrimination Act Ensure the equality to Code of conduct
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1991 all employees documentation
2 Privacy Act 1988 Ensure the
confidentiality of
employee data
Organisational information
management policy
document
3 AS5037 – 2005
Knowledge
Management Standards
Information and
knowledge
management
accessibility
Organisational information
management policy
document
1.14. Read Case Study 1 below and complete the activities.
Case Study 1
You have just accepted a role in the Sydney office of a global financial organisation.
You will be leading a team of seven Business Analysts whose role is to research and
analyse financial markets in the Asia Pacific region. This is a long-established team
and the outgoing manager was in the role for eight years.
The team is culturally diverse and representative of the major financial markets that
are the focus of its work. These are Australia, New Zealand, China, South Korea,
Japan, Indonesia and India. The Business Analysts are all very experienced
professionals that can work independently. The team’s main stakeholders are the
organisation’s investment division as well as the team’s counterparts located in
London and New York.
During your interview process for the role, the General Manager indicated that it may
be a difficult transition for some of the team in accepting a new manager, and
particularly one coming from outside the organisation. The General Manager stated
that despite the cultural diversity in the team, or perhaps because of it, the team was
very close-knit.
Given your experience in global financial markets you are accustomed to working
with people from a diverse range of cultures but as the new manager you know that
you will have work to do to gain the trust and confidence of your team and its
stakeholders.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a) Think about the first week in your new role and explain how you will begin the
process of establishing the trust and confidence of the team and the team’s
stakeholders? (Guide: Medium).
Conducting meeting for discussing the issues and promoting cultural
competency through verbal inspiration and motivation
b) You are into the third week of your new role and your engagement with the
team as a whole is going well but in a one-on-one environment you still don’t
feel that you have won over Akira who is the Japanese Business Analyst.
Language is not the issue as Akira’s English is very good, but you feel that your
communication style may be. Your naturally relaxed and attentive style seems
to put him on edge.
Describe how you might adjust your communication style to better suit Akira’s
cultural influences. Give specific examples of the actions you would take and
your reasons for doing so. (Guide: Medium).
- Communication style should be like reflection. I should change my
communication style according to the Akira’s approach.
c) You have now been in the role for three months and the team have responded
well to your professional approach. The General Manager has informed you of
an impending change to business operations that will impact the team. The
organisation is planning to expand its Asia Pacific focus to include Singapore,
Vietnam and Malaysia and as a consequence you will be recruiting three new
Business Analysts over the next two months.
You are keen to involve the team in the planning for this change and want to
ensure you maintain the close working relationships that are such a strength of
this team. Explain how you would go about involving the team as you plan for
this change. Also identify how this collaborative approach will benefit the team.
(Guide: Medium).
Conducting meeting for discussing the issues and promoting cultural
competency through verbal inspiration and motivation. I should also be a ideal
example of a culturally competent and collaborative member as a responsible
leader.
1.15. Read case study 2 and complete the following activities.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Case Study 2
You are the manager of a marketing team that comprises four marketing executives
and two marketing assistants. It is a lively and expressive team with strong
personalities. Each marketing executive is responsible for a specific product range
and there is a competitive atmosphere as they vie for a share of the limited
marketing budget.
Therese, one of the marketing executives, has only recently joined the team. She was
recruited from a competitor to manage a new product line and her presence has
caused a shift in the team equilibrium. Her interpersonal style is very dominant and
imposing, and as the manager of the organisation’s newest product range, she is
getting preferential treatment, or at least that is how the other marketing executives
see it.
You called an early halt to this morning’s team meeting when an emotional argument
erupted. Therese was providing a report on her planned marketing activities, when
the other three marketing executives banded together in criticism of her approach. It
soon escalated into personal attacks on both sides of the argument. At that stage you
shut the meeting down and indicated that you would speak to those involved in the
argument once they had cooled down.
a) Review the case study and explain in your words what do you believe are the
causes of this conflict between the marketing executives? (Guide: Short to
Medium)
Difference between interpersonal and formal communication style between the
her and the executives.
b) On reflection, do you think you were right to shut down the meeting when you
did? Give reasons why you think so. (Guide: Medium)
It was a correct decision that primarily helped to hold the conflict under control
c) Explain what you intend to do next to try and resolve this conflict situation.
Provide details of the process you will apply, the rationale for your approach and
the outcomes that you hope to achieve. (Guide: Long)
Note: The assessor will be looking for a response in the context of the case study
and not simply an account of conflict resolution theory.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
- I have to act as a mediator where, the perspective of the executives will be
presented to her and vice-versa. Keeping both parties view points under
priority and making a collaborative environment would be the key strategy
for conflict negotiation. The Win-Win strategy would be the best choice in
this case.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 16

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Assessment task 2:
Assessment type:
 Case studies, practical activities and role-plays
Assessment task description
 This is the second assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Assessment task 2 comprises of role-plays and activities
 You must respond to all questions and activities and submit them to your
Trainer/Assessor.
 You must answer all points to the required level, e.g. provide the number of points, to
be deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Resubmissions and reattempts
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards
of the unit will not be lowered to accommodate the needs of any student but there is a
requirement to be flexible about the way in which it is delivered and assessed. Each case
will be looked at on its own merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Purpose of the assessment task
The purpose of this assessment task is to assess the students’ knowledge essential to
monitor corporate governance activities.
 Organise learning to use information or knowledge management system
 Manage use of information or knowledge management system
 Review use of information or knowledge management system
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 17

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Instructions for answering written questions
 Student must have to complete a written assessment consisting of a series of questions.
 It is expected from students to correctly answer all the questions.
 Answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit
to each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not
devalue, demean, or exclude individuals or groups on the basis of attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender inclusive
language should be used.
 Assessor should not accept answers copied directly from texts without
acknowledgement of the text.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent
(C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit
outcome is Not Yet Competent (NYC).
Resources and equipment required to complete this task
The student will have access to the following:
 Computer
 Internet
 MS Word
 Student Portal
 Learner Guide
 Websites
 Commercial kitchen environment and classroom environment
 Policies and procedures
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 18

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Virtual companies (if requested)
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
 Based on an industry workplace; or
 a simulated industry environment or activity for which information on the
hospitality industry is sourced.
Assessment must ensure access to:
 computers, printers, communication technology and information programs
used to source industry information
 relevant legislation, regulation, standards and codes
 relevant workplace systems, documentation and resources
 case studies and, where possible, real situations
 interaction with others.
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In
some cases, direction is provided on the expected length of your response. These
assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 30+ words
Medium 200+ words
Long 300+ words
Instructions to students
Your assessor will break the class into groups. Discuss the case studies with your group,
you may also research using the internet and your learner guide, remembering to answer
using your own words and referencing any information found. For this assessment task,
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 19

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
you can refer to the virtual company Australian Hardware company by accessing it on the
following link: http://australianhardware.simulations.australiantrainingproducts.com.au/
Scenario
You are working for Australian Hardware company in the Information Technology
department. Australian Hardware opened its first store under the name of Percy's Home
Goods in George St Sydney in 1921. Percy's Home Goods initially specialised in the
manufacturing and sale of small household furniture. The company founder, Percy
Greenwright, ran the store as a family business. The business quickly expanded from one
to four stores across Sydney's northern and western suburbs. The stores employed the
equivalent of 60 full-time staff by the beginning of 1928. All of which were either family
members or friends.
Australian Hardware company has decided to implement “SharePoint” within the
organisation which is a web-based application that integrates with Microsoft Office.
Launched in 2001, SharePoint is primarily sold as a document management and storage
system, but the product is highly configurable and usage varies substantially between
organisations.
Some of your team members are very familiar with using computers and new systems
however some of the team members are a bit apprehensive and not sure about SharePoint
as they are not very good with new technology
As part of the implementation process you as the Team Leader have been asked to
research the product, identify the learning needs of your team. You have been given the
Microsoft website https://products.office.com/en-au/sharepoint/collaboration to assist you.
Activities:
2.1. Review the scenario above and decide on how will you identify the learning needs of
the team input into and use of SharePoint. To assist you with your decisions about
how you will establish your team’s learning requirements and needs:
a. Use the space below and identify ideas, strategies, information and documents
that you will choose to assist you. (Guide: Medium)
The user guide of SharePoint software will be used to train the workforce. The
information management system of the organisation will be required to maintain the
privacy and confidentiality of the organisation through this new software. To
implement the integrated structure through SharePoint information about available
systems and the user profiles will be needed. Current operational details with system
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 20

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
to system connectivity related documents will be required. Employee information and
their department related documents.
b. Write an email to your team to communicate to them that you will be meeting
with the team and establishing what they knowledge and skills are using
SharePoint and why management decided to implement SharePoint as the
company’s information management system. The email will inform the team that
you will be holding a team meeting during which you will discuss:
 the need for all staff to understand SharePoint
 what skills are needed to work with SharePoint
 check with each and every team member on their skills,
 ask questions and establish level of understanding and skills of individual
members.
Your assessor will appoint a group of colleagues for your team. You will be
required to use your SBTA email address and email the group members invitation
to the meeting. Advise your colleagues that they are to email you back and
accept the invitation.
Use the space below to copy and paste your email invitation and at least one
response you have received. (you may choose to take a photo of the screen and
paste into the space or copy and paste directly from the email)
Guide: Medium)
Dear Team Members.
We have planned to hold a meeting regarding the incorporation of SharePoint in
organisational knowledge. We need to discuss about the operational requirement
of the organisation concerning their current work procedures. It is a humble
request to all team members that please accept this invitation and reply in this
mail chain to testify your acceptance.
Regards,
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 21

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
2.2. Design a Training Needs Analysis (TNA) document for which you will use to assess the
needs of the employees at Australian Hardware company.
Training requirements
Resource allocation documentation
Set of learning activities and Learning criteria
Employee experience and knowledge database
2.3. Organise the development of your team in understanding and using SharePoint. You
must both identify and secure human, financial and physical resources required for
learning activities to use an information or knowledge management system. Complete
the following activities:
a. Identify and outline what resources you will require and use to enable you to
ensure that all staff can work with SharePoint and understand why all staff must
be well conversed with the Information Sharing and Management System.
In your answer address the following points: (Guide: Short for each)
 human to establish numbers of educators, learners and organisers,
 financial to determine most cost effective methods for development; and
 physical resources required for teaching and learning activities
• human to establish numbers of educators, learners and organisers,
• financial to determine most cost effective methods for development; and
• physical resources required for teaching and learning activities
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 22

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
b. Read the scenario and email your manager Rob to secure human, physical and
financial resources for your SharePoint Team development.
Scenario
You have been preparing for your meeting. prior to the meeting with the team you
wanted to confirm with your manager of the company’s commitment to SharePoint
Staff Training.
You called your manager, Rob, and advised him what you have identified the
following human, financial and physical resources.
Rob advised you to email him the budget and the information you collected and
identified and give him a couple of options for the training so that he can review it
and present it to his superiors.
You must use your SBTA email address.
Dear Sir,
The presentation was successfully presented to the target audience and it has
made them more aware of the significance of SharePoint. The feedback report
showed that they need some additional guidance for more in-depth tutorial.
Hence, we could take some action to ensure the same.
Regards,
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 23

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Your assessor will appoint one of your team (to act Rob) and provide you with
feedback on the two options you recommended to develop your team in
SharePoint, the resources you decided on and the budget you proposed for each
Option.
c. Once you satisfied Rob’s questions about your SharePoint Team Training Options.
Rob will send you a “Confirmation email” to advises you that you have been
assigned. The email will state the chosen options and approved budget for your
SharePoint training. You must respond to Rob’s Confirmation email” and advise
him that you are:
 When you staring the training process with your team
 When you believe the training will complete
 Thank him for his support.
Use the space below to copy your emails.
Dear Sir,
The presentation was successfully presented to the target audience and it has
made them more aware of the significance of SharePoint. The feedback report
showed that they need some additional guidance for more in-depth tutorial.
Hence, we could take some action to ensure the same.
Regards,
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 24

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 25

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
2.4. SharePoint and Training Needs Analysis meeting – Role-Play
a) You are now to conduct your meeting with your team. The meeting will include the
following:
 Your presentation about SharePoint
 Why it is important for the whole team to understand
 Meeting with individual team members and identify their shortfalls using
SharePoint and what can be done to help each of them to learn how to better
use SharePoint effectively.
For the meeting you must prepare use:
 Presentation notes (or handouts) to promote SharePoint to staff members.
Develop a document or documents which includes steps on how to access
SharePoint, how to save documents on SharePoint, access documents and
information on SharePoint and update and safe information on clients on
SharePoint. You must attach all prepared documents for the meeting to your
submission of this task.
 Blank Training Needs Analysis form you developed in question 2.2 in this
task. To conduct TNA on minimum of 2 team members.
Assessor checklist:
Prior to students conducing their role-play they must meeting with the assessor and gain
feedback. The checklist bellow must be ticked off to demonstrate that the student was
prepared well for the meeting prior to the meeting being conducted.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 26

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Checklist
Did the student: Satisfactor
y
Yes No
Identify ideas, strategies, information and documents that you will
choose to assist you.
Compose an appropriate email to invite all team members to
SharePoint team meeting and explained to them why this was
necessary?
Design a Training Needs Analysis (TNA) document for which you will
use to assess the needs of the employees at Australian Hardware
company.
Identify and outline and secured what resources you will require and
use to enable you to ensure that all staff can work with SharePoint and
understand why all staff must be well conversed with the Information
Sharing and Management System.
 human to establish numbers of educators, learners and organisers,
 financial to determine most cost effective methods for
development;
 physical resources required for teaching and learning activities
Did the student communicate with management about what resources
and budget is needed for staff training to successfully gain
confirmation for resources
Feedback (only if required
or something is missing
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 27

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
b) You are now to conduct the meeting with your team.
During the meeting you discussed some points of proposed training plan which you
will be completing after you finish typing your Meeting Minutes.
Use the template below which demonstrate points discussed at the meeting
including ideas about a training plan that you and your team discussed.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 28

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Meeting Minutes
Meeting name Training plan Date:
Attendees: Human Resource Executive
General Manager
IT executive
Team leaders
Chair
Topics
addressed
Points discussed Responsibility
Presentation
about
SharePoint
promoting the
information
management
system to
employees
Requirement for the SharePoint instalment IT executives
Why it is
important for
the whole team
to understand
Significance of the training on SharePoint
utilisation and integration
Team leaders, HR
Executive
Meeting with
individual team
members and
identify their
shortfalls using
SharePoint
Identifying the knowledge of the team
members regarding the SharePoint
Team leaders,
What can be
done to help
each of them
to learn how to
better use
Identifying assessment needs, critical
appraisal, project formulation and evaluation
Team leaders,
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 29

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
SharePoint
effectively.
Best way to
training our
team (training
plan
discussion)
Training schedule, effective training process,
performance criteria, evidence based
progression
Team leaders, HR
Executive
Other …
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 30

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
2.5. You have conducted training needs analysis and have identified that there are many
employees who need to be trained in the new SharePoint system. You are required to
put together a Training Plan which you must submit to your manager (your assessor)
for approval. A sample template is provided to guide you or you can develop your
own.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 31

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
TRAINING PLAN
Purpose Making the employees competent in SharePoint use
Audience Employees of Australian Hardware
Training
Objective
Introducing the SharePoint and its use to the employees
Making them aware of the purpose of this new incorporation
Guiding them to use this technology and server based platform
Making them aware of code of conducts
Dependencies Team leaders, HR Executives
Risks Technological fault, server breach
Training
Needs
Analysis
Learning the utilisation and process
Learning log in and information sharing system
Complying regulation
Keeping updated with the portal information
Training
Method
Audio visual training
On job guidance
Training Roles
and
Responsibiliti
es
Understanding the needs of the employees
Supporting the employees
Solving their ambiguities
Training
Infrastructure
Office premises
Training
materials
Computer, projector, Internet access, Microsoft office with installed
SharePoint.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 32

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Training
evaluation
Tracking employee performance and their problems during usage
Document sign off:
name/date
and sign:
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 33

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
2.6. You have designed SharePoint presentation and presented it to your team and your
manager. Use the space below and:
a. Collect feedback from your team and attach it to the space below. (collect
minimum of 3 feedbacks from your meeting with your team)
Presentation feedback from team member 1:
Name of the student completing this form:
Did the presentation Yes No
Provide you with information and documents that explained
SharePoint to you
Yes
Did the presentation explain what skills I need to work with
SharePoint?
Yes
Do I understand why we all need to work with SharePoint? Yes
Will this presentation help me with using SharePoint in the
future?
Yes
Would you believe that all employees should attend this
presentation?
Yes
If you said Yes: Explain (in one sentence) why you believe that
all staff members should attend the session about SharePoint?
If you said No: Explain (in one sentence) why you do not believe
that all staff members should attend the session about
SharePoint?
Additional comments: The presentation is clear and informative
Student’s initials and
date:
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 34

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Presentation feedback from team member 2:
Name of the student completing this form:
Did the presentation Yes No
Provide you with information and documents that explained
SharePoint to you
Yes
Did the presentation explain what skills I need to work with
SharePoint?
Yes
Do I understand why we all need to work with SharePoint? Yes
Will this presentation help me with using SharePoint in the
future?
Yes
Would you believe that all employees should attend this
presentation?
Yes
If you said Yes: Explain (in one sentence) why you believe that
all staff members should attend the session about SharePoint?
If you said No: Explain (in one sentence) why you do not believe
that all staff members should attend the session about
SharePoint?
Additional comments: The presentation is very attractive and informative as well
Student’s initials and
date:
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 35

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Presentation feedback from team member 3:
Name of the student completing this form:
Did the presentation Yes No
Provide you with information and documents that explained
SharePoint to you
Yes
Did the presentation explain what skills I need to work with
SharePoint?
Yes
Do I understand why we all need to work with SharePoint? Yes
Will this presentation help me with using SharePoint in the
future?
Yes
Would you believe that all employees should attend this
presentation?
Yes
If you said Yes: Explain (in one sentence) why you believe that
all staff members should attend the session about SharePoint?
If you said No: Explain (in one sentence) why you do not believe
that all staff members should attend the session about
SharePoint?
Additional comments: The presentation is attractive as well as precise
Student’s initials and
date:
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 36

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
b. Write an email to your manager on how your presentation was received and
oveall feedback and that you believe that the presentation and training should be
rolled out to all employees in the organisation (Guide: Short)
Dear Sir,
The presentation was successfully presented to the target audience and it has made
them more aware of the significance of SharePoint. The feedback report showed that
they need some additional guidance for more in-depth tutorial. Hence, we could take
some action to ensure the same.
Regards,
2.7. Role-play
You are now required to facilitate a 15-minute learning activity with your team
members. Your colleagues will act as your team members. Your learning activity will
be based on SharePoint, objectives of SharePoint, what is SharePoint, benefits and
why the organisation has decided to implement SharePoint into the business.
 You must organise handouts for your colleagues on SharePoint.
 During the session you will also explain to the team members that KPIs will be
implemented in observing staff members using SharePoint and minimising paper
based filing systems and this also will include watching each members printing of
documentation which must be reduced as most information for filing will be used
via SharePoint.
You must use Microsoft PowerPoint to facilitate this learning activity. Refer to the
following website https://products.office.com/en-au/sharepoint/collaboration to get
information on SharePoint before your facilitation session.
You can also invite an industry specialist (from SBTA IT department) on SharePoint
who can assist you with your session. You will be observed by your assessor during
the activity to ensure that you use active communication skills during the facilitation
session.
Assessors Observation Checklist - The student demonstrated the
ability to:
Satisfactory
Use active communication skills such as listening, giving and receiving
feedback and using structure and language to suit the audience  Yes  No
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 37

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Used verbal and non-verbal signals to clarify information and to
confirm understanding from audience  Yes  No
Built rapport during facilitation session and made others feel at ease
and comfortable to ask questions  Yes  No
Feedback:
Signature: Date:
2.8. KPIs have been explained to the team members during their sessions. How often will
you check on each staff member to check on performance indicators with reduction of
paper based printing and filing. During the sessions some of the team members
wanted more details about the KPIs you mentioned.
Use the space below and explain the best approach and use that will allow you to
measure, monitor and document effectiveness of staff understanding about
SharePoint, how to use it after their training sessions?
Through Interpersonal communication the experience and ambiguities of the target
audience could be identified with appropriate measures. At the same time group
discussion can be held to enhance their knowledge and to change their
misinterpretation of SharePoint related operation.
2.9. You are now required to monitor and document the effectiveness of your session.
Hand a survey to your colleagues and get feedback on your session. You can use the
following template for feedback. (Guide: Medium)
You will be required to gain information from your team. Your assessor will advise you
when and who will be part of your group.
SHAREPOINT TRAINING SURVEY
No interviewed:
From the total number interviewed list how many people
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 38

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ticked the following
Questions Strongly
agree
Agree Neutra
l
Disagre
e
Strongly
disagree
Objectives of the training
was clearly explained
Participation and
interaction were
encouraged
Topic was relevant and
well explained
Content was well organised
Handout was relevant
This training in my work.
The trainer was knowledge
able about the training topi
cs.
The trainer was well prepar
ed.
The training objectives wer
e met.
The time sufficient.
The meeting room and f
adequate and comfortable.
What did your colleagues
like most about the
training?
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 39

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
What could be improved?
2.10. Read the scenario below and complete the activity.
Scenario
SharePoint is a very popular document management system. Australian Hardware
company is using SharePoint not only to manage its documents but also as an
intranet, search engine, application hosting platform, content management platform
due to the fact that Australian Hardware company has several branches throughout
Australia. The idea is that the employees of Australian Hardware company can access
all its policies and procedures and workplace documents on the SharePoint from any
State. Management however, would like to ensure that the implementation is safe
and secure and monitored for compliance and that there are also contingencies in
place in case of loss of documents. You have been asked to research these options
before implementation and write a report for management.
a) You are now required to write a report to management which includes the
following:
I. Explain how you can monitor the implementation of policies and
procedures using SharePoint for compliance and effectiveness and
efficiency.
II. How are you going to address any implementation issues as they arise?
III. How you are going to monitor integration and alignment with data and
information systems
IV. How you are going to ensure that the implementation has been
successful. What data are you going to collect which demonstrates this?
V. How you are going to manage any contingencies such as system failure
or technical difficulties as all your company documents would have been
transferred to the SharePoint system?
Your report should include objectives and the points listed above. Your report
should also be 2 to 3 pages and free of grammatical errors and formatted
professionally to be presented to management. Your assessor will act as
management who will sign off on you report. (Guide: Long)
For direct monitoring on job inspections were held as well as for indirect monitoring the
feedback collection process were executed.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 40

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
AS per their feedback the issues will be listed while prioritising them depending on the
frequency of the responses.
For direct monitoring on job inspections were held as well as for indirect monitoring the
feedback collection process were executed.
The final feedback collection and an on job examination procedure will be executed to
assess the efficiency and understanding level of the employees. With evident remarks
and score the integration could be ensured.
The contingency plan will be made while making adequate human support as well as
equipment support. For any kind of system failure urgent fault detection and recovery
will be executed.
b) You are to email the report to your manager, Rob, (role-played by your
assessor). The manager will confirm the receipt and provide feedback on the
report.
You must copy and paste the emails into eh space below.
Dear Sir,
Kindly go through the integration assurance procedure that has been sent to
you, and provide your valuable feedback so that I can make the changes
accordingly. Your active cooperation will be highly appreciated
Regards,
2.11. Australian Hardware company has successfully implemented the SharePoint system
within its organisation. All company documents are now stored successfully in
SharePoint. Staff are being systematically trained in using SharePoint. You are
required to refer to the Operational Plan of Australian Hardware company (which you
can access from the Intranet tab from the website:
http://australianhardware.simulations.australiantrainingproducts.com.au/
australianhardware.simulations.learn.com.au/uploads/8/5/8/8/85882182/
ah_business_plan.pdf) or a copy has been downloaded for you and complete the
following activities:
a) Research and analyse the effectiveness of the SharePoint system and report on
the strengths and limitations of SharePoint in your own words. (Guide: 3 – 4
pages). SharePoint online platform
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 41

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted. Searching required data Maintaining database through server Data: Excel, calendar, word file, power point, etc.
b) Review the Business Plan of Australian Hardware company and document its
strategic objectives. Now determine how effective SharePoint system is towards
contributing to Australian Hardware’s strategic direction. (Guide: Short). Increasing the data storage and handling capacity Reducing the offline database burden Developing real-time information sharing platform Increasing connectivity within workstations Enhancing integrity
c) Make any recommendations for improvement to the system, policy and work
practices. (Guide: Medium) All employees should have different id to access portal with proper technical
assistance Information should be shared and followed when required with customizability
and data protection
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 42

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 3
Assessment type:
 Case studies, practical activities and role-plays
Assessment task description
 This is the third assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Assessment task 3 comprises of:
PART A
 Team engagement plan
 Issue resolution procedure
PART B
 Diversity project
To gain competency in this task:
 You must respond to all questions and activities and submit them to your
Trainer/Assessor.
 You must answer all points to the required level, e.g. provide the number of points, to
be deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Resubmissions and reattempts
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards
of the unit will not be lowered to accommodate the needs of any student but there is a
requirement to be flexible about the way in which it is delivered and assessed. Each case
will be looked at on its own merit.
Location
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 43

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Level 2, 401 Sussex Street, Sydney, NSW 2000
Purpose of the assessment task
The purpose of this assessment task is to assess the students’ knowledge essential to
monitor corporate governance activities.
 Manage ideas and information
 Establish systems to develop trust and confidence
 Manage the development and maintenance of networks and relationships
 Manage difficulties to achieve positive outcomes
Instructions for answering written questions
 Student must have to complete a written assessment consisting of a series of questions.
 It is expected from students to correctly answer all the questions.
 Answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit
to each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not
devalue, demean, or exclude individuals or groups on the basis of attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender inclusive
language should be used.
 Assessor should not accept answers copied directly from texts without
acknowledgement of the text.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent
(C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit
outcome is Not Yet Competent (NYC).
Resources and equipment required to complete this task
The student will have access to the following:
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 44

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Computer
 Internet
 MS Word
 Student Portal
 Learner Guide
 Websites
 Commercial kitchen environment and classroom environment
 Policies and procedures
 Australian Hardware (virtual company)and templates (appendixes attached to the back
of the assessment pack)
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
 Based on an industry workplace; or
 a simulated industry environment or activity for which information on the
hospitality industry is sourced.
Assessment must ensure access to:
 computers, printers, communication technology and information programs
used to source industry information
 relevant legislation, regulation, standards and codes
 relevant workplace systems, documentation and resources
 case studies and, where possible, real situations
 interaction with others.
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In
some cases, direction is provided on the expected length of your response. These
assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 30+ words
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 45

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Medium 200+ words
Long 300+ words
PART A - Team Engagement plan and issue resolution
Instructions to the students
In this assessment task you are required to develop procedures for a work team covering
communication protocols, consultation activities and resolution of issues. The required
project outputs will be:
 A team engagement plan
 Issue resolution procedure
In this task you will refer to the Virtual Company “Australian Hardware”, refer to the link
below: http://australianhardware.simulations.australiantrainingproducts.com.au/profile
whose profile is listed below.
AUSTRALIAN HARDWARE COMPANY
What is now known as Australian Hardware opened its first store under the name of Percy's
Home Goods in George St Sydney in 1921. Percy's Home Goods initially specialised in the
manufacturing and sale of small household furniture. The company founder, Percy
Greenwright, ran the store as a family business. The business quickly expanded from one to
four stores across Sydney's northern and western suburbs. The stores employed the
equivalent of 60 full-time staff by the beginning of 1928. All of which were either family
members or friends.
In 1930, the midst of the Great Depression, the demand for Percy's Home Goods began to
decline. Over the next three years Mr Greenwright was forced to close three of the stores
but he refused to lay-off staff as they were his friends and family and he knew the chances
of them finding other work was near to impossible. Mr Greenwright managed to sustain the
business and all of its employees, even expanding back to two stores in 1937.
In 1941, declining consumer demand in conjunction with the onset of World War II again
brought Percy's Home Goods to the brink of closure. This time it was Mr Greenwright's
youngest child and only son Eric, who had only been working in the business for four years,
who provided the catalyst for survival. Eric, without the knowledge of his father, negotiated
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 46

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a contract with the Australian Armed Forces to provide a range of outdoor and camping
equipment for the war effort including tents, ground covers, lightweight furniture and
cooking utensils. The contract would require significant change to existing business
practices if it was to be fulfilled. When Mr Greenwright was told of the contract by his son
Eric, he immediately handed over the running of the business to his son.
Eric Greenwright immediately initiated a change process that included re-training the
existing manufacturing and sales staff and modifying the company's supplier relationships
and equipment to cater for the contract. This sustained the business through the war years.
In the early 1950s, Eric Greenwright repositioned the business again; this time to benefit
from the housing boom by supplying wood and other hardware items. The business was re-
named Australian Hardware and an expansion program commenced that took the business
into all states over the next 10 years.
In 1982 Australian Hardware was listed on the Australian Stock Exchange and was offered to
the public in a share float.
The business has continued to expand to now have 138 stores and approximately 10,000
staff across the country.
Australian Hardware company’s strategic direction is to increase revenue and increase
brand awareness. You are a Manager at the Australian Hardware Company and are
responsible for your team to meet the Australian Hardware company’s strategic objective.
Activities:
PA-3.1. Access the Business Plan from the Australian Hardware company’s website by
accessing it form the “Intranet” tab. Read the objectives and document it below.
Increase sales revenue and gross profit ● maintain or increase market share ● control direct and
indirect operational costs ● maintain superior product and service quality standards ● establish
Australian Hardware’s reputation as a socially and environmentally responsible company.
PA-3.2. In order to meet Australian Hardware company’s objectives, you are would like to
ensure that you can establish effective workplace relationships with your team.
 You are now required to develop and document a team engagement plan for
your team.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 47

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 The objective of your team engagement plan is to ensure that the work group
has sufficient and timely information to meet its work responsibilities, as well
as opportunities to be consulted about work matters.
 Your plan should include a range of suitable communication and consultation
methods such as meetings (group and one-on-one), reports, events, forums,
presentations, newsletters, email alerts, etc.
 Where appropriate, it should be documented in a style and using tools that are
in accordance with your workplace practices. The plan must however meet the
following minimum content requirements:
 Engagement method – How are we going to communicate or consult within
the team?
 Engagement purpose – Why is the communication or consultation
occurring?
 Expected outcome – What should the communication or consultation
achieve?
 Person/s responsible - Who is responsible for initiating the engagement?
 Timeline - When and how often will the communication or consultation
occur?
You have been provided with a template for documenting your team engagement
plan attached as Appendix A.
Carefully proofread your project work to ensure all documents are free of spelling,
grammar and formatting errors.
PA-3.3. You need to ensure that any issues can be dealt with appropriately. In order to do
this, you must develop and document an issue resolution procedure.
This procedure must be relevant for your chosen work group and should include,
but is not limited to, processes for raising work issues, consultation activities,
problem-solving and decision-making, escalating or referring issues,
communicating resolution outcomes and recordkeeping.
Where appropriate, the procedure should be documented in a style and using
tools that are in accordance with your workplace practices. The procedure must
however meet the following minimum content requirements:
 Introductory matter including procedure title, purpose, objectives, scope,
authoriser, version number, effective date and date of next review
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 48

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 A text-based description of the procedure including the action required, the
person or role who completes each action and the resources required for each
action
 A graphical representation of the procedure such a flowchart.
You have been provided with a template for documenting your procedure
attached as Appendix B.
Carefully proofread your project work to ensure all documents are free of spelling,
grammar and formatting errors.
PA-3.4. Hold a meeting with the team and explain your procedures and team and explain
that the following has been implemented:
 team engagement plan attached
 show them both templates and graphical presentation e.g. your flowchart
You must complete meeting minutes as evidence of points which have been
discussed as part of the education and initial implementation of the process and
procedures for team engagement.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 49

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Meeting Minutes
Meeting name Project implementation and
evaluation
Date:
Attendees: General Manager
HR Executive
Team leaders
IT executive
Chair
Topics
addressed
Points discussed Responsibility
Purpose of SharePoint Team leaders
Incorporating
SharePoint
Installation and use of SharePoint IT executive
Training and evaluation process HR Executive
Team leaders
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 50

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Benchmark for assessment
The assessor will be looking for you to meet the assessment benchmarks provided below. It
is recommended that you use this information as a self-assessment checklist prior to
finalising the assessment.
Assessment benchmark Achieved?
Team engagement plan
The plan is set in the context of the learner’s selected work group and in
accordance with workplace practices, if applicable 
The plan is aligned to the project requirements set out in the Learner
Instructions regarding the scope and detail of the team engagement plan 
The plan provides a strategy to ensure the work group has sufficient and
timely information to meet its work responsibilities 
Team engagement provides forums for collaboration between work group
members 
Team engagement provides opportunities for two-way feedback between
work group members 
The plan provides clear direction on the communication and consultation
events, responsibilities and expected outcomes relevant to the work group 
Issue resolution procedure
The procedure is set in the context of the learner’s selected work group and
in accordance with workplace practices, if applicable 
The procedure is aligned to the project requirements set out in the Learner
Instructions regarding the scope and detail required 
The procedure covers processes for:
- Raising work issues 
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 51

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Assessment benchmark Achieved?
- Consultation activities 
- Problem-solving and decision-making 
- Escalating or referring issues 
- Communicating resolution outcomes 
- Recordkeeping 
The procedure clearly communicates the actions and responsibilities for
each process step 
The graphical representation of the procedure will assist in ensuring that all
work groups members can easily understand the process. 
PART B – Diversity project
Instructions to the students
In this assessment task, you are required to research the policies and practices in
Australian Hardware company relating to managing cultural diversity and promoting ethical
values. You must provide a report of your findings, including recommendations for
improving workplace practices. The research is a practical activity which must be
demonstrated independently.
Activities:
PB-3.1. Australian Hardware company employs staff from a culturally diverse workplace.
You are required to identify your objectives and methodologies for researching the
policies and practices in Australian Hardware company relating to managing
cultural diversity and promoting ethical values.
Your research should involve a review of any documented policies attached as
Appendix C.
The list below represents the research focus questions that you must address in
your report. These will assist you to start planning your research activities: (Guide:
Long)
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 52

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 What is the cultural diversity within Australian Hardware company?
 Are there any documented policies on diversity or the fair and equal treatment
of people? If so, what do they prescribe?
 Is it a workplace environment that values and utilises the contributions from
people with different backgrounds, experiences and perspectives? If so how is
this demonstrated?
 Are special social and cultural needs accommodated in the workplace, and if so
how?
 Does the business benefit from having a diverse workforce, and if so how?
 Is ethical behaviour an observable feature of workplace practice? If so how is it
demonstrated?
 Are their documented policies on ethical standards such as a code of conduct?
 What is the level of awareness amongst staff members regarding the expected
ethical standards of behaviour?
Document your research below.
Australian Hardware is committed to providing a workplace free from
discrimination, sexual harassment and bullying. Behavior that constitutes
discrimination, sexual harassment or bullying will not be tolerated and will lead to
action being taken, which may include dismissal.
Australian Hardware is committed to identifying and eliminating the barriers that
may be encountered by staff including: the elimination of discriminatory selection
criteria for job roles; and the provision of equal access to training and development,
support and mentoring.
PB-3.2. Explain what team leaders and managers can do to support and guide staff
members to embrace the organisation’s cultural diversity and ethical values?
(Guide: short)
Team leaders could encourage the members to be engaged in interpersonal
communication with each other and sharing thought about mutual benefit or
common goals.
Management can initiate some cooperative recreational activity and competitive
event where people from different cultural background can take part and
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 53

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
cooperatively play with each other.
PB-3.3. Once you have established a clear picture of your research objectives and the
methods you will use, you can make plans for how you will capture your research
data.
You can use different research methods (document review, observation,
interviewing) will require different data capture tools such as checklists, recording
tools and interview guides. Undertake your planned research and gather your data.
Analyse your data in the context of the research focus questions provided above.
Document your research below.
More than 45% participants of survey replied that they use to have trouble to
communicate with a colleague from different cultural background. More than 25%
employees replied that they have seen or faced discriminations in the regular work
process. From the interview of the supervisors, it has been found because of the
high work pressure currently management is unable to focus on event based
cultural competency enhancement.
PB-3.4. Once you have established a clear understanding of current workplace policies and
practices, you should identify a minimum of two (2) recommendations for
improving the management and promotion of diversity and ethical values with
Australian Hardware company. Document your recommendations below. (Guide:
Medium)
Team leaders could encourage the members to be engaged in interpersonal
communication with each other and sharing thought about mutual benefit or
common goals.
Management can initiate some cooperative recreational activity and competitive
event where people from different cultural background can take part and
cooperatively play with each other.
PB-3.5. Write your research report ensuring that you address all focus questions provided
and include at least two improvement recommendations. Your report should be a
minimum of 1000 words in length. (Guide: Long)
Carefully proofread your project report to ensure it is free of spelling, grammar and
formatting errors
Team leaders could encourage the members to be engaged in interpersonal
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 54

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
communication with each other and sharing thought about mutual benefit or
common goals.
Management can initiate some cooperative recreational activity and competitive
event where people from different cultural background can take part and
cooperatively play with each other.
PB-3.6. As part of your implementation and information of diversity to your team, you are
to present the research to your colleagues.
Discuss your recommendations and findings and obtain their feedback. Place the
comments and their feedback into the meeting minutes as well as the following in
your meeting as well:
 How can teams develop a highly effective relationship between 2 different
groups i.e. suppliers and staff members?
 What can the staff do to ensure that the 2 group’s relationship will provide the
organisation with positive identifiable results for the organisations, the staff and
the other work group.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 55

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Meeting Minutes
Meeting name Enhancing cultural competency Date:
Attendees: General Manager
HR Executive
Team leaders
IT executive
Chair
Topics
addressed
Points discussed Responsibility
Focusing on
needs
Employee needs, perception, cultural diversity General Manager
HR Executive
Team leaders
Establishing
healthy
relation
Relationship building, event planning,
benchmarking
General Manager
HR Executive
Team leaders
Monitoring and
evaluation
process
Key performance indicator, assessment plan,
vocational training plan
General Manager
HR Executive
Team leaders
Resource
allocation
Time assessment, risk assessment, financial
assessment, workforce needs assessment
General Manager
HR Executive
Team leaders
Other …
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 56

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Benchmark for assessment
The assessor will be looking for you to meet the assessment benchmarks provided below. It
is recommended that you use this information as a self-assessment checklist prior to
finalising the assessment.
Assessment benchmark Achieved
?
The research report is set in the context of the learner’s workplace 
The report addresses all the research focus questions set out in the Learner
Instructions 
The report is a minimum of 1,200 words in length 
At least two (2) recommendations are provided that will improve the
management and promotion of diversity and ethical values in the workplace. 
The report demonstrates the learner’s understanding of the organisational
policies and practices for managing and promoting cultural diversity and
ethical values 
The report demonstrates the learner’s understanding of good practice in
managing and promoting cultural diversity and ethical values in the workplace 
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 57

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 4
Assessment type:
 Case studies, practical activities and role-plays
Assessment task description
Networking Plan
 This is the fourth assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Assessment task 3 comprises of:
To gain competency in this task:
 You must respond to all questions and activities and submit them to your
Trainer/Assessor.
 You must answer all points to the required level, e.g. provide the number of points, to
be deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Resubmissions and reattempts
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards
of the unit will not be lowered to accommodate the needs of any student but there is a
requirement to be flexible about the way in which it is delivered and assessed. Each case
will be looked at on its own merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Purpose of the assessment task
The purpose of this assessment task is to assess the students’ knowledge essential to
monitor corporate governance activities.
 Manage ideas and information
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 58

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Establish systems to develop trust and confidence
 Manage the development and maintenance of networks and relationships
 Manage difficulties to achieve positive outcomes
Instructions for answering written questions
 Student must have to complete a written assessment consisting of a series of questions.
 It is expected from students to correctly answer all the questions.
 Answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit
to each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not
devalue, demean, or exclude individuals or groups on the basis of attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender inclusive
language should be used.
 Assessor should not accept answers copied directly from texts without
acknowledgement of the text.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the
unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is
Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the
unit outcome is Not Yet Competent (NYC).
Resources and equipment required to complete this task
The student will have access to the following:
 Computer
 Internet
 MS Word
 Student Portal
 Learner Guide
 Websites
 Commercial kitchen environment and classroom environment
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 59

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Policies and procedures
 Australian Hardware (virtual company)and templates (appendixes attached to
the back of the assessment pack)
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
 Based on an industry workplace; or
 a simulated industry environment or activity for which information on the hospitality
industry is sourced.
Assessment must ensure access to:
 computers, printers, communication technology and information programs used to
source industry information
 relevant legislation, regulation, standards and codes
 relevant workplace systems, documentation and resources
 case studies and, where possible, real situations
 interaction with others.
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In
some cases, direction is provided on the expected length of your response. These
assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 30+ words
Medium 200+ words
Long 300+ words
In this assessment task you are required to develop a networking plan between your own
work group in Sydney and one other group. This other group may be another internal work
group, or may be a group of external stakeholders such as customers or suppliers. The
objective of your plan is to develop a highly effective relationship between the two groups
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 60

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
that will result in positive identifiable outcomes for your work group and the organisation as
a whole.
Additional specifications are provided in the assessment procedure below for the
networking plan.
Activities:
4.1. Participate in an assessment briefing with your assessor and carefully review this
assessment procedure and the assessment benchmarks provided below to ensure you
fully understand what is expected. If anything is unclear, you should speak to your
assessor.
4.2. Identify a group of people who are important stakeholders in the success of your own
work group. These could include:
 An internal team or department that your work group relies on to achieve its
objectives. For example, the other group supplies information or services that
your work group needs to complete its processes.
 A customer group whose loyalty is critical to the achievement of your work
group’s objectives.
 A group of suppliers who provide essential products or services for your work
group’s processes.
Remember, the objective of your networking plan is to develop a highly effective
relationship between the two groups that will result in positive identifiable outcomes
for your work group and the organisation as a whole. Your colleagues from your class
will act as the work group from a department. Your performance must be judged by
the assessor as satisfactory against all assessment benchmarks for a successful
assessment outcome.
4.3. Develop and document your networking plan.
Where appropriate, the networking plan should be documented in a style and using
tools that are in accordance with your workplace practices. The plan must however
meet the following minimum content requirements:
 The objectives of the networking plan
 A description of the networking activities
 For each networking activity provide details of:
o The people involved
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 61

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
o The location and timeframe
o The person responsible for organising
o The expected outcomes.
If your workplace does not have a suitable template for documenting your
networking plan you may use the one provided at Appendix D.
Carefully proofread your project work to ensure the document is free of spelling,
grammar and formatting errors.
4.4. As part of the implementation of the plan you are to gain feedback from a colleague
who is in the supervisory role. Meet with another supervisor (appointed by your
assessor) and discuss the plan with the individual. Discuss how best to teach staff on
how to understand the plan. Obtain feedback and record it in the space below. (Guide:
Short to Medium)
Virtual team integration would be the best communication option where the members
of different teams and department can live-stream and participate in a group
operation. SharePoint in this case could be very helpful through allowing the real time
documentation sharing and communication.
Benchmark for assessment
The assessor will be looking for you to meet the assessment benchmarks provided below. It
is recommended that you use this information as a self-assessment checklist prior to
finalising the assessment.
Assessment benchmark Achieved
?
The networking plan is set in the context of the learner’s workplace and in
accordance with workplace practices, if applicable

The networking plan is aligned to the project requirements set out in the
Learner Instructions regarding the scope and detail of the plan

The plan describes a range of suitable activities that will assist in building an
effective working relationship between the two groups

BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 62

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Assessment benchmark Achieved
?
The plan identifies outcomes that will contribute to the success of the learner’s
work group and the organisation as a whole

BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 63

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Appendix A: Team Engagement Plan
TEAM ENGAGEMENT PLAN
TEAM Australian Hardware PLAN
PERIOD
Throughout the
intervention
Engagement
method
How are we going
to communicate
or consult?
Purpose
Why is it
occurring?
Outcome/s
What should be
achieved?
Person/s
responsible
Who is
responsible for
arranging?
Timeline
When and how
often will it
occur?
Face to Face
communication
Developing
training
program
Developing
training program
Manager, HR
executive
After planning
and estimation
Meeting Consulting
technical
supports
Consulting
technical
supports
Manager,
Consultant
After planning
and estimation
Feedback
collection
Collecting
feedbacks from
employees
Collecting
feedbacks from
employees
Employees,
Team leaders
After planning
and estimation
Phone call Collecting funds
of intervention
Collecting funds
of intervention
Owner,
Manager,
Finance officer
After planning
and estimation
Add rows as needed
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 64

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Appendix B: Procedure Template
Procedure title integrated and sustainable work process
Purpose Developing integrated and sustainable work process
Objectives Developing integrated and sustainable work process
Scope
Authorised by Australian Hardware Management Committee
Version number
Date effective
Date of next review
Procedure
Process step Role/s responsible Resources required
E.g. forms, tools, equipment,
etc.
1 Developing training program Manager, HR executive Last audit documentation,
financial estimation
2 Consulting technical
supports
Manager, Consultant Last audit documentation,
financial estimation
3 Collecting feedbacks from
employees
Employees, Team
leaders
Last audit documentation,
financial estimation
6 Collecting funds of
intervention
Owner, Manager,
Finance officer
Last audit documentation,
financial estimation
Add rows as needed
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 65

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Flowchart
[Add a flowchart diagram of your procedure]
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 66

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
APPENDIX C
DIVERSITY POLICY TEMPLATE
PLEASE NOTE: Below is a sample diversity policy. Firms wishing to establish a
diversity policy are invited to use the ideas contained in this template and
modify them to suit the individual character of the firm Diversity vision
Australian Hardware recognises its talented and diverse workforce as a key competitive
advantage.
Our business success is a reflection of the quality and skill of our people. Australian
Hardware is committed to seeking out and retaining the finest human talent to ensure top
business growth and performance.
Diversity management benefits individuals, teams, our company as a whole, and our
customers. We recognise that each employee brings their own unique capabilities,
experiences and characteristics to their work. We value such diversity at all levels of the
company in all that we do.
Australian Hardware believes in treating all people with respect and dignity. We strive to
create and foster a supportive and understanding environment in which all individuals
realise their maximum potential within the company, regardless of their differences. We
are committed to employing the best people to do the best job possible. We recognise the
importance of reflecting the diversity of our customers and markets in our workforce. The
diverse capabilities that reside within our talented workforce, positions [ ] to anticipate and
fulfil the needs of our diverse customers, both domestically and internationally, providing
high quality products/services.
Australian Hardware is diverse along many dimensions. Our diversity encompasses
differences in ethnicity, gender, language, age, sexual orientation, religion, socio-economic
status, physical and mental ability, thinking styles, experience, and education. We believe
that the wide array of perspectives that results from such diversity
promotes innovation and business success. Managing diversity makes us more creative,
flexible, productive and competitive.
Recruitment
As a responsible community member, Australian Hardware recruits people from all
backgrounds. We believe that our employees from many different cultural, linguistic and
national backgrounds provide us with valuable knowledge for understanding and reflecting
our customers in local markets.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 67

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
To achieve and fully benefit from a diverse workforce
We have established outreach programmes to identify individuals from under-represented
backgrounds for recruitment.
We provide student scholarships for promising individuals from under-represented
backgrounds with the potential to become high achieving professionals in Australian
Hardware
Career development and promotion
Australian Hardware rewards excellence and all employees are promoted on the basis of
their performance. All managers are trained in managing diversity to ensure that
employees are treated fairly and evaluated objectively.
Community programmes
Australian Hardware recognises that there are distinct demographic groups that have long
been disadvantaged. We recognise that racism, ageism, sexism and other forms of
discrimination are problems both for our organisation and society as a whole. Australian
Hardware is committed to tackling cultural stereotypes both within and outside our
organisation. We have clear reporting procedures for any type of discrimination or
harassment combined with follow-up procedures to prevent future incidents.
Australian Hardware combats discrimination in the wider community through partnerships
with community based groups. We work closely with Australian Hardware >.
Diversity bodies
Our commitment to diversity is led by our diversity champions who come from all levels of
the company, from top management to the shop floor. The diversity champions make up a
diversity committee, which is responsible for ensuring that our diversity policy is articulated
in the day to day running and the strategic direction of the company.
Diversity practices
All employees undergo diversity training. Diversity training encompasses raising awareness
about issues surrounding diversity and developing diversity management skills.
Australian Hardware provides a safe and pleasant environment for our employees. We
offer:
 Flexible working time arrangements
 Employee education assistance
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 68

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Employee network and support groups
 Open communications
 Childcare assistance
Appendix D: Networking Plan
NETWORKING PLAN
WORK GROUP Australian Hardware
Management Committee
PLAN
PERIOD
6 months
PLAN OBJECTIVES Developing integrated and sustainable work process
Networking
activity
People
involved
Location &
timeframe
Organiser Expected
outcomes
Face to Face
communication
Manager, HR
executive
Office premise Australian
Hardware
Developing
training
program
Meeting Manager,
Consultant
Office premise Australian
Hardware
Consulting
technical
supports
Feedback
collection
Employees,
Team leaders
Office premise Australian
Hardware
Collecting
feedbacks from
employees
Phone call Owner,
Manager,
Finance officer
After planning
and estimation
Australian
Hardware
Collecting funds
of intervention
Add rows as needed
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 69

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
BSBINM501 / BSBLDR502 Assessment Tool Version 3 Issued 28 April 2019 Page | 70