Diploma of Leadership and Management: Assessment Task 1 (BSB51918)

This document is a completed assessment task for the BSB51918 Diploma of Leadership and Management, specifically focusing on the units LMD 2.1 Manage effective workplace relationships and information management or knowledge system, BSBINM501 Manage an information or knowledge management system, and BSBLDR502 Lead and manage effective workplace relations. The assessment task is a written knowledge-based assessment, requiring students to answer questions demonstrating their understanding of managing information, leading workplace relationships, and establishing effective systems. The assessment covers topics such as communicating information, consultation processes, developing trust, managing networks, and resolving workplace issues. The assessment instructions outline the requirements, plagiarism policy, and assessment criteria, including the importance of active participation and the consequences of plagiarism. The assessment evaluates the student's ability to organize learning activities, manage information systems, and lead workplace relationships effectively. The document also includes the assessment instructions, the application of the unit, and the resources required to complete the task.

Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT INSTRUCTIONS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms
and submission of your task. Please consult your assessor if you are unsure of any
questions. It is important that you understand adhere to the terms and conditions and
address each task. The assessor will support you throughout this process.
Written work
The assessment tasks are used to measure your understanding and underpinning skills and
knowledge of this unit of competency. When answering please ensure you address each
criteria and sub point, demonstrate your research of each of the questions and cover the
topic in a logical and structured manner.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active
participation is completing all tasks on time. If you do not participate you will be required to
report to Student Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and
representing them as your own. Plagiarism is a serious act and may result in a student’s
exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor. The following list
outlines some of the activities for which a student can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another student
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used,
including assessments taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will
organise a meeting to discuss this with you.
Copyright
You must be careful when copying the work of others. The owner of the material may take
legal action against you if the owner's copyright has been infringed. You are allowed to do
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a certain amount of copying for research or study purposes. Generally, 10% or one chapter
of a book is acceptable, where the participant is studying with, or employed by, an
educational institution.
Competency Outcomes
Each activity in this assessment tasks will be marked as either Satisfactory or Not
Satisfactory.
If your work is marked as Not Satisfactory you will be provided with feedback from your
assessor and then given time to complete the task. Your assessor will provide you with a
timeline in which you will be required to submit your task. Resubmission timeline will be
determined by the assessor and based on the extent of the re-submission.
When you have completed all tasks in this document you will be granted an overall
competency outcome, which will be either Competent or Not Yet Competent.
If your work is marked as Not Yet Competent you will be asked to resubmit the assessment
tasks as indicated by your assessor. You will not be able to gain competency if any of your
tasks are not fully completed.
Assessment Appeals Process
If you are dissatisfied with the outcome of one of the assessment tasks or the final outcome
of the assessment task because you feel that the result is unfair or incorrect, you may
request to have the task/s or overall assessment task reviewed. If you are still dissatisfied
with the outcome, you may lodge a formal assessment appeal. Refer to SBTA’s
Complaints/Appeals Policy and Procedure.
Application of the unit: BSBINM501 Manage an information or knowledge
management system
This unit describes the skills and knowledge required to organise training for others for an
information or knowledge management system and to manage the use of the system.
It applies to individuals who are responsible for seeing that key information and corporate
knowledge are retained, accessible to others and improve business outcomes. The unit
applies to information or knowledge management systems which comprise policies,
protocols, procedures and practices to manage information or knowledge within the
organisation and among relevant stakeholders.
Application of the unit: BSBLDR502 Lead and manage effective workplace
relationships
This unit describes the skills and knowledge required to lead and manage effective
workplace relationships.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
It applies to individuals in leadership or management who have a prominent role in
establishing and managing processes and procedures to support workplace relationships
taking into account the organisation’s value, goals and cultural diversity.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 1:
Assessment type:
 Written Knowledge questions for both units of competency
Assessment task description
 This is the first (1) assessment task you have to successfully complete to be deemed
competent in this unit of competency.
 Assessment task 1 comprises of written questions
 You must respond to all questions and activities and submit them to your
Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points,
to be deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
Resubmissions and reattempts
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards
of the unit will not be lowered to accommodate the needs of any student but there is a
requirement to be flexible about the way in which it is delivered and assessed. Each case
will be looked at on its own merit.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Purpose of the assessment task
The purpose of this assessment task is to assess the students’ knowledge essential to
monitor corporate governance activities.
 Organise learning to use information or knowledge management system
 Manage use of information or knowledge management system
 Review use of information or knowledge management system
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Manage ideas and information
 Establish systems to develop trust and confidence
 Manage the development and maintenance of networks and relationships
 Manage difficulties to achieve positive outcomes
Instructions for answering written questions
 Student must have to complete a written assessment consisting of a series of questions.
 It is expected from students to correctly answer all the questions.
 Answers must demonstrate an understanding and application of relevant concepts,
critical thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit
to each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not
devalue, demean, or exclude individuals or groups on the basis of attributes such as
gender, disability, culture, race, religion, sexual preference or age. Gender inclusive
language should be used.
 Assessor should not accept answers copied directly from texts without
acknowledgement of the text.
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent
(C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit
outcome is Not Yet Competent (NYC).
Resources and equipment required to complete this task
The student will have access to the following:
 Computer
 Internet
 MS Word
 Student Portal
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Learner Guide
 Websites
 Commercial kitchen environment and classroom environment
 Policies and procedures
 Virtual companies (if requested)
Assessment Conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
 Based on an industry workplace; or
 a simulated industry environment or activity for which information on the
hospitality industry is sourced.
Assessment must ensure access to:
 computers, printers, communication technology and information programs
used to source industry information
 relevant legislation, regulation, standards and codes
 relevant workplace systems, documentation and resources
 case studies and, where possible, real situations
 interaction with others.
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In
some cases, direction is provided on the expected length of your response. These
assessments will require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 30+ words
Medium 200+ words
Long 300+ words
Assessment task 1: Knowledge questions
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Instructions to Student
This assessment task will enable you to demonstrate your knowledge of managing an
information or knowledge management system.
Questions:
Read all the questions below and provide answers to each question below.
1.1. Businesses need to comply with relevant legislations, codes of practice and national
standards relevant to privacy, freedom of information and knowledge management
systems. Listed below are some legislations, codes of practice and national standards.
Research these, provide a brief overview and explain how each may impact the
business if business don’t comply with these. (Guide: Short for each)
Privacy Act 1988 It is an Australian law which regulates the handling of personal
information about individuals. Personal information is information
or an opinion about an identified individual, or an individual who is
reasonably identifiable.
Competition and
Consumer Act
2010 (CCA)
It is an Act of the Parliament of Australia. The Act is the legislative
vehicle for competition law in Australia, and seeks to promote
competition, fair trading as well as providing protection for
consumers.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
NSW Fair Trading
Act 1987
An Act to regulate the supply, advertising and description of
goods and services and, in certain respects, the disposal of
interests in land; to repeal the Consumer Protection Act 1969 and
certain other Acts; and for other purposes.
Anti-
Discrimination
Act 1991
It is an act of the Parliament that provides protection against
unfair discrimination, sexual harassment, and other objectionable
conduct within the social and organisational territory.
Freedom of
information(FOI)
Act 1982
It is Australian Commonwealth Freedom of Information legislation
which gives members of the public rights of access to official
documents of the Government of the Commonwealth and of its
agencies.
AS5037 – 2005
Knowledge
Management
Standards
This Standard provides guidance on what knowledge management
is and how it may be implemented using a flexible framework.
This Standard can be used by any individual, community or
organisation that requires an understanding of knowledge
management and its implementation.
1.2. Explain the difference between legislations, codes of practice and workplace policies.
(Guide: Medium).
Legislation It is a law or set of laws suggested by a government and made
official by a parliament
Codes of
Practice
A code of practice is a practical guide to achieve the standards of
health and safety required under the legislation. Codes of
practice provide duty holders with guidance on effective ways to
manage work health and safety risks.
Workplace
Policies
Employers often provide employees with handbooks, policies and
procedures which regulate workplace matters such as: Work
health and safety. Anti-discrimination and equal employment
opportunity.
1.3. Organisations will have policies and procedures for many areas of business. Explain
the following policies and procedures. (Guide: 50 words each).
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Records
management
It is a set of activities required for systematically controlling the
creation, distribution, use, maintenance, and disposition of
recorded information maintained as evidence of business activities
and transactions.
Information
management
Information management (IM) is the process by which relevant
information is provided to decision-makers in a timely manner
Customer
service
Customer service is the provision of service to customers before,
during and after a purchase.
Commercial
confidentiality
Commercial confidentiality refers to safeguarding the privacy of
sensitive information of individual firms (such as market position,
financial health, or whether the firm is receiving financial support).
1.4. Systems, policies and procedures can support the development of effective work
relationships. A system that will support your workplace is performance indicators.
Explain what performance indicators are and how they are use and how they support
the development of effective work relationships.
Timeliness
Attention to detail.
Creativity and innovation.
Good time management.
Ability to perform in all key areas of role.
Consistency
Initiative
1.5. If you are working as a Human Resources Manager, explain which legislations would
be relevant to managing effective workplace relationships. (Guide: Medium).
The Fair Work Act 2009 is the main legislation, that helps to maintain the key
elements of workplace relations framework. It is a system of enterprise-level
collective bargaining underpinned by bargaining obligations and rules governing
industrial action.
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1.6. Review an organisation you are currently working for (or used to work for), explain the
organisation’s information and knowledge bases system, either demand or supply-side
of the business and address the following:
 list some of the benefits and aspects of the information or knowledge
management systems which you are familiar with and use; and
 address potential drawbacks that can be associated with it? (Guide: Short)
Note: SBTA has purchased several virtual companies which you can work with.
Please speak to your assessor and you may choose to conduct the research based
on the business of one of the companies listed here: Bounce Fitness, Awesome
Landscapes, Australian Hardware or CoffeeVille.
Overview of the
management
system
Information Management system in Australian Hardware is an
information system used for decision-making, and for the
coordination, control, analysis, and visualization of information in
the organization
Benefits of the
management
system
Information management system provides the data to identify
non-performing areas and leads to better business productivity
and efficiency, better decision making, better communication and
better data and better knowledge of customer needs.
Drawbacks of
the management
system
It is expensive to set up and maintain while having high
vulnerability because of privacy and security issues.
1.7. What are some critical points to consider while assessing the effectiveness of a
knowledge or information management systems?
Using the areas of economy, accessibility, safety and environment, identify some
measures you as a manager could apply to an organisation’s knowledge management
system. (Guide: Medium)
Knowledge management system can provide the data to identify non-performing
areas for the managers to lead better business productivity and efficiency, better
decision making, better communication and better data and better knowledge of
customer needs
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1.8. It is important to use good interpersonal skills when communication with others. List
some interpersonal skills you need to have to demonstrate good interpersonal skills to
others.
Self confidence
Work ethics
Relationship management
Positive attitude
Collaboration
Ability to listen
Receptiveness to feedbacks
1.9. Communication and interpersonal skills can be used to develop effective relationships
within the workplace or business community. Give an example of when how and why
you would use communication and interpersonal skills in your workplace (Guide:
Medium)
Respectful to other
Non-verbal communication such as body language
Showing empathy and understanding
Appropriate behaviour
Showing equality for all
1.10. What is the value to an organisation of having clearly documented policies and
procedures? (Guide: Short to Medium)
Documentation of policies and procedures helps to manage policy exceptions,
incidents, issues, and investigations according to the policy, while having a evident
regulations and regulatory guidelines.
1.11. Provide an example of how each of the following workplace documents would support
effective working relationships. (Guide: Short for each)
Employee
Grievance
Policy and
Procedure
- Guiding employee complaint system to a effective and
structured way
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Assessment Tools
Qualification BSB51918 Diploma of leadership and management
Cluster number and name: LMD 2.1 Manage effective workplace relationships and information
management or knowledge system.
Units of competency: BSBINM501 Manage an information or knowledge management system
BSBLDR502 Lead and manage effective workplace relations
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Staff Code of
Conduct
- Maintaining the workplace culture, health and safety through
providing guidance to the employees
Communication
Style Guide
- Keeping interpersonal and professional communication
formal, structure, healthy and cooperative
Equal
Opportunity
Policy &
Procedure
- Keeping equal rights for all and promoting the anti-
discrimination perception within the workforce
1.12. When drafting a new policy and procedure for your organisation, describe in detail
three (3) steps you would take in the planning and writing stages, to ensure the
resource will support effective working relationships. (Guide: Medium)
1 Collecting state and national level regulatory policies related to workforce
2 Finding scope of developing suitable policies and procedures in accordance to
the same
3 Making the documentation structured that can be easily understandable to all
1.13. Review the table from question 1.1 in this task. Select three (3) legislations that are
relevant to managing effective workplace relationships in your organisation from the
table. For each one explain why it is relevant for managing effective workplace
relationships and the organisational policy (there may be more than one) that
addresses regulatory compliance requirements.
Legislation relevant to
effective workplace
relationships
Why is it relevant to
effective workplace
relationships?
Where are compliance
requirements documented?
1 Anti-Discrimination Act Ensure the equality to Code of conduct
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