BSBCMM511 Diploma Leadership: Influential Communication Report

This report addresses the BSBCMM511 unit of competency, "Communicate with Influence," within the BSB50420 Diploma of Leadership and Management, using Bounce Fitness as a case study. It covers various aspects of communication, including media and government organizations relevant to the workplace, industry events for participation, and communication channels for external stakeholders. The report details techniques for negotiation, mediation, and conflict resolution, along with different communication styles. It further examines Bounce Fitness's policies and procedures for electronic information protection, privacy, confidentiality, and meetings, outlining steps for handling security breaches, personal information loss, and effective meeting management. The document concludes by addressing the roles and responsibilities of individuals involved in negotiations and presentations during meetings.

BSB50420 Diploma of Leadership and Management
Unit of competency BSBCMM511 Communicate with influence
I declare that (please
tick):
☐
I fully understand the context and purpose of this .
☐ I am fully aware of the competency standard/ criteria against which I will be
assessed.
☐ I am aware of the resources I need and how the will be conducted.
☐ I have had the appeals process and confidentiality explained to me.
☐ I understand that the is an individual effort and that all written work is
my own.
I am aware that if I am caught with either collusion or plagiarism of another
student’s work, I
☐ will be penalised for academic misconduct (reference to page 22 of the EVE
International Student Handbook) which could result in the suspension or
cancellation of my course
enrolment/ student visa.
I understand that I will not disclose any question or answer, in
whole or in part, in any form or by any means before, during, or after I have
submitted my to Canvas
☐
on any internet ‘share space/ chat room, or otherwise, which will
constitute a breach of
academic misconduct and would result in the
suspension or cancellation of my course
enrolment/ student visa.
Student’s Name
Student ID Submission date
You must complete your by utilizing only this official tool document (which features working answe
requirements of validity principles.
submission can only be accepted in the submission link as any use of other means, e.g., via comm
and void.
Please check on all the boxes in the Statement of Declaration prior to uploading to Canvas as an
Submission Note authentication procedure.
(please read this prior
Students who use Macs and experiencing issues with their tools not being able to view/ maintain
to submission)
document format should use Pages app (included in all Macs) as an alternative to the usual word processor app
as it is able to open the document without any formatting issues. You, will, however, need to convert
the completed to PDF format prior to uploading to Canvas.
You will receive an email notification that your has been marked and, on this note, you are required to check o
Canvas for confirmation on the grading achieved.
If you do encounter any issues with working on this document or any other matter related to academic progress, please req
Services at [e-mail].
Assessor Use Only
Breakdown Result

Knowledge criteria S NYS  I declare t
 I have pro
check box
Performance criteria S NYS
Unit of Competency Outcome C NYC
Assessor’s Initials and Date

 Name of your workplace/
organization
Bounce Fitness
 Industry to which the
workplace/ organization
belongs
Fitness industry
At least two media organizations
(based in Australia) that can help
promote your workplace/
organization.
Type of media organization Relevance
i.
Foxtel company, A Joint
Venture company
This organization is based on the mass media company and help the
Bounce fitness, to complete the working in more effective and appropriate
ways. It helps the company to promote the individual in more effective and
appropriate ways to complete relevance in more effective and appropriate
ways.
ii.
Australian community
Media, A private company
This mass media organization basically based on the effective growth and
publicity of the bounce fitness and achieve the higher efficiency in more
effective and appropriate ways.
At least two government
organizations relevant to your
workplace/ organization.
Type of media organization Relevance
i.
Fairfox media, A public
company
It makes a strong relevance on the growth of the company which helps
in analysis the company's brand value in more effective and appropriate
ways.
ii.
Special broadcasting
services, A Public
broadcasting company
It is associated to provide high amount of funds at low cost and being
able to manage different TV channels and promote wide range of
applicability in more effective ways.

 At least two industry events that your workplace/ organization can participate in:
Type of events Relevance
i.
YOGA Events This event helps the customers of the company to gain more health
conscious process for managing and analysis the growth in more
effective and appropriate ways. It further helps in managing and
analyzing the customize work for depending on HIIT workout and
entrances, training and heavy lifting training as it will be helpful for
managing and analyzing the situation for creating mind body
connections.
ii.
Hiking Events Wood and nature is one of the effective ways to improve a motivational
process to manage and understand the need in more effective protocol
for addressing wide range of diversifying and multi generation member
base on more effective and efficient ways.
 At least two communication channels that your workplace/ organization can use to
communicate with its external stakeholders. Briefly explain how your workplace/
organization can use each communication channel to communicate with its external
stakeholders.
Type of communication
channels Relevance
i.
E-mails E-mail is one of the best communicating channel and formal presentation
for the growth of company in more effective and appropriate. It is one of
the understanding and applying channels to complete effective long term
relationship in more effective ways. It further helps in managing and
analyzing different perspective for managing and analyzing quality of
work in more appropriate ways. This will be helpful for addressing wide
range of applicability and provide effective growth in the Bounce Fitness
company. It further provides the wide range of applicability in more
effective and analyzing knowledge for addressing different external
stakeholders.
ii.
Television Television has emerged as a powerful medium of communication which
is providing information and entertainment globally, reaching to masses
in the shortest possible time. TV is work as a one of the significant media
channel that, attracts people of every age and communities by its
graphics and visuals entertaining people worldwide. It is also a great
source of learning as it communicates ample of knowledge through
different channels like news, discovery, animal planet, and other
informative programmers.

Type of events Techniques
How each technique can be demonstrated in the
workplace
Negotiation (e.g.,
business deals)
i.
Business deals This is basically related to manage businesses deals to
addressing negotiation in more effective and appropriate
ways. It helps in managing businesses deals and provide
a mid-way solution to the company for managing and
analyzing the issues which are prevailing into the market.
It further helps in make high level negotiation in Bounce
fitness company, for working effectively into the market
and gain higher efficiency in more effective and
appropriate ways.
ii.
Defining
objective
It is important to the company for identifying their
objectives and policies in more effective and appropriate
ways. It further helps in analyzing the situation for defining
objective in more effective and appropriate ways. This is
further providing the wide range of applicability in an
effective and appropriate ways. This technique helps in
demonstrate the workplace and identify the channel in
more effective and appropriate ways.
Mediation of conflict
i.
Listen carefully By using mediation during the conflict is one of the
significant way to improve wide range of applicability in
more effective and appropriate ways. It further provides
the growth and applying major challenges in listen
carefully and provide appropriate growth in meeting face
to face and listen their issues in more effective and
appropriate ways. Brainstorming is one of the effective
and used technique that can provide a help to summarize
both party arguments.
ii.
Get help through
third party
This technique is effective and helpful for managing and
addressing the growth for analysis the situation and
resolve the conflict using involvement of third party. As it
will be helpful for managing and addressing issues to
work effectively and provide the growth in managing and
addressing wide range of information in more effective
and appropriate ways.

Type of events Technique
How each technique can be demonstrated in the
workplace
Conflict resolution
i.
Talk to the person It is very effective and helpful for managing to
understand for addressing different situations to
analyses and provide significant scope to manage with
others and provide the ways to work effectively and talk
to the individual manner.
ii.
Developed a plan This is one of the effective and appropriate ways for
developing a plan and manage systematic learning of
resolve conflicts and provide growth in activities by
developing an action plan. It is one of the effective
technique and mostly used by Bounce Fitness company
to achieve quality of work in more effective and
appropriate ways.
Incident de escalation
i.
Try to keep calm It is one of the effective and appropriate ways to achieve
De-escalation to stay calm and most importantly achieve
efficient in more effective and appropriate ways.
ii.
Admit mistakes While admitting mistakes and manage the activities in
more efficient ways. It further helps in minimize the
impact and solving conflicts. This technique provides
wide range of applicability in more effective and
appropriate ways.

Communication Style Example
Passive
This style is used for managing conflicts and make communication often on
the basis of act indifferently in different challenges. They mainly fail to
express the feelings and allowing others to express themselves.
Aggressive
It is associated to complete the working for demanding voice, that maintain
the eye contact and control others by blaming in different perspective.
Assertive
It is most effective form of communication which helps in managing assertive
communication channel and make open communication. They can easily
express their feelings, desire and ideas for managing and addressing the
need of others.

a. Management of Electronic Information Protection Policies and Procedures (refer to 1. BSBCMM511 Case
Study - Bounce Fitness Management of Electronic Information Policies and Procedures V2021.1)
Identify the three
electronic information
covered under this policy
i. IT resources
ii. System administrators
iii. Security controls
Briefly discuss how Bounce
Fitness ensures the protection
of its electronic information.
By the use of electronic information protection policies are used and
manage to work effectively by Bounce Fitness to work effectively and
manage the wide availability in more effective ways.
Outline the steps to follow if a
breach of security in
electronic information
occurred.
 Identify the attack
 Isolate the damage
 share information
 Enforce the security

b. Privacy and Confidentiality Policy (refer to 1. BSBCMM511 Case Study - Bounce Fitness Privacy and Confidentiality
Policies and Procedures V2021.1)
Identify at least three
methods of collecting
personal information
based on this policy.
i.
Admission form
ii. Collecting personal information related with health diseases and issues
iii. Face to face meetings
Identify the three
instances when the
personal information
from Bounce Fitness
can be disclosed.
i.
When the trainer provide the personal information to other people while
communicating.
ii. Hacking
iii. Giving examples of others to attract more customers.
 Outline the steps
followed by Bounce
Fitness in the event of
loss of personal
information.
 Identified the source of information loss
 Try to analyses and understand the mistake
 Contain the data and asses the information in more effective ways
 Notify to higher authority
 review the activities in more effective and appropriate ways

a. Policy and Procedures for Meetings (refer to 2. BSBCMM511 Case Study - Bounce Fitness Meetings Policies and
Procedures V2021.1)
Outline the four
purposes of
conducting staff
meetings
i. To provide up-to date information
ii. To deliver the announcement and gain feedback
iii. To make decision related to company's policies
iv. To make involvement of the employees in company's decision
Outline steps required when
negotiating during a
meeting
 Gather background information
 exchange the use of information in more effective ways
 Bargain and solve the problem by taking mid-way solution
 conclude and implement for future purpose
Identify the person assigned
to head negotiations during
meetings
Manager and HR manager of the Bounce Fitness are assigned for
managing negotiations during the meetings.

Outline the steps that they
need to take if they are
assigned as minute-taker
for a meeting.
 Preparation for the meeting
 Take a record of the meeting
 Write an official record for meeting
 Signing, filing and sharing information
 Find a conclusive statement in more effective and appropriate ways
Outline steps presenter
needs to take to conduct a
presentation during the
meeting.
 Show the concern and interest
 define the objectives
 Prepare the body of presentation and include all the agenda of
meetings
 Make speaker notes
 Make eye contact with audience
 End with good and effective notes
Outline the reason Bounce
Fitness provides pre-
designed and formatted
PowerPoint presentations
One of the main reason for choosing pre-designed structure and growth for
make formatted power point presentation are related to work effectively
and manage the growth in more effective and appropriate ways. It further
helps in managing and addressing the effective ways to showing and
explaining PPT to their customers and audience to work effectively.
Another reason is to choose pre-design format is to provide wide range of
applicability in more effective and appropriate ways and achieve
information to provide growth in analyzing presentation in more effective
ways.
Identify the 3
situations
i. For attracting customers and employers.
when a
Communicate the goals and objective of Bounce Fitness for increase
customer's base.
PowerPoint
presentation
ii.
should be
Increase the brand awareness into the market.used as visual aid iii.

Did the learner: Yes No
Answer all short questions covering: Relating to unit’s performance criteria:
 Relate information to the workplace/ organization
2.4 Communicate with stakeholders, and
establish areas of common ground and
potential compromise
✔
 Identify two media organizations that help promote
workplace/ organization
✔
 Identify two government organizations relevant to
your workplace/organization
✔
 Identify two industry events that your
workplace/organization can participate in
✔
 Define cross-cultural communication in the context of
a workplace. 2.1 Identify objectives of negotiation, and needs
and requirements of stakeholders
✔
 Identify and explain the two techniques for each
workplace communication processes
✔
 Outline the steps for conducting structured meetings
in the workplace.
1.1 Confirm authority to present material on
behalf of an organization or work area,
according to organizational policies and
procedures
2.4 Communicate with stakeholders, and
establish areas of common ground and potential
compromise
✔
 Apply scenarios about workplace interactions
involving meetings and presentations
3.3 Conduct meeting and contribute to
discussions
✔
 Explain the following communication styles, provide
at least one example of a situation when each is
demonstrated in the workplace.
2.1 Identify objectives of negotiation, and needs
and requirements of stakeholders
✔
 Access and review the following policies and
procedures of organization relevant to confidentiality
of information and, privacy and confidentiality.
1.2 Identify information that may be subject to
confidentiality and manage appropriately
✔
 Access and review the following policies and
procedures of organization relevant to meetings and
style guide.
1.1 Confirm authority to present material on
behalf of an organization or work area,
according to organizational policies and
procedures
✔
Result
 Satisfactory  Not Satisfactory
Assessor initial & date

Case study
Introduction
Bounce Fitness is made up of four fitness centres. Head office is currently established in Cairns, Queensland. The
other centres are in Brisbane, (Queensland), Sydney, (New South Wales) and Melbourne, (Victoria). It is the intention
of the Board of Directors that a new centre will be opened in Perth, (Western Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years membership increases
demanded the small, leased centre be expanded and a new facility was built on land purchased by the organisation. In
2004 a second centre was established in leased premises in Brisbane and then Sydney and Melbourne in the
subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee the function of the
business in all the centres. Each centre has a manager, who reports to the CEO in Cairns, and a team of permanently
employed fitness instructors and other casual instructors, all of whom report to the Centre Manager. The business is
operated on best business practice and complies with all legislative requirements, local by-laws and is registered with
the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to establish itself as a premier
provider of fitness and wellness in Australia. Much time is invested in training the Centre staff to upgrade their
professional skills and in customer service to foster a loyal member base. Classes are innovative and varied with
regular changes to routines and activities.
Bounce Fitness has developed choreographed fitness moves with accompanying music which is geared to the varying
interests, needs and goals of the member group. It is intended that all around Australia, gym and fitness centre
members will continue to be enhancing personal performance through classes designed and produced by this
business. Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer resistance training to
aerobic workouts. Additional free weights allow for use by even die-hard lifters.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated, and air-conditioned to make
the environment as safe and comfortable as possible. They are light and feature wrap-around mirrored walls. The
decor was designed by a Brisbane firm and is updated every three years. There are showers, toilets, lockers.

Each centre features a retail section selling fitness shoes, clothes, and other related fitness items. There is a small
cafeteria which is leased to a provider who supplies healthy, low calorie drinks and light food. Each Centre has regularly
scheduled aerobic classes ranging from high intensity to low intensity. The scheduling is left to each Centre but must
sustain a minimum average of twelve in each class for them to continue to be held. The style of classes changes as new
methods are developed to sustain interest and provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the different resistance
equipment sequentially as instructed by the instructor. They are required to complete interval aerobic exercises during
the completion of a class to enhance the value of the workout. Very low intensity classes are also held in age care
facilities to keep residents active and incorporate light weights to keep them healthy. This exercise contributes to the
physical and mental health of participants as well as providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other special situations as
requested and are operated at minimal or no cost as a community service. Funding is primarily from memberships.
Memberships are sold on one-, three-, six- and twelve-monthly basis on a decreasing fee scale. Casual members are
welcome, but the daily rate is a premium one.
Each Centre sells memberships to 120%. This means that at peak times it could be quite crowded, but experience
demonstrates that there is a maximum of 80% usage. The retail arm of the business accounts for about 30% of the
takings from each centre. The strategic plan for retail is set to increase investment in sales this year to 35%. Each Centre
will be given a budget to develop and implement a sales and marketing plan to trial. The most successful may be
implemented nationally and will attract an incentive for the most successful Centre. The catering facilities are currently
leased to private operators, and this is reconsidered during each annual planning session by the Board, which produces
5% of the income, less than the rent off-set.
Supplementary Case Study Materials (please use
these documents to assist in your
3. BSBCMM511 Case Study – Bounce Fitness Communications Policy and Procedures V2021.1 5 of 8
3. BSBCMM511 Case Study – Bounce Fitness Code of Ethics V2021.1 6 of 8
3. BSBCMM511 Case Study – Bounce Fitness Conflict Resolution Policy and Procedures V2021.1 7 of 8
3. BSBCMM511 Case Study – Bounce Fitness Personal Development Policy and Procedures V2021.1 8 of 8

Candidate’s name
Assessor’s name
Work activity
The candidate must demonstrate the ability to complete the tasks outlined
(through the Authority to Represent Business Form template which is provided
herein) in the elements, performance criteria and foundation skills of this unit,
including evidence of the ability to:
 access and review the organisation’s policies and procedures (select one
of four choices provided in the case study) related to communicating
workplace information.
 determine information which must be communicated within the
organisation or work area in a meeting with an external management
consultant (your assessor would undertake this role) by ensuring it:
o identifies the purpose of communication intended to be delivered.
o states two (2) objectives of the communication to be delivered.
o asserts two (2) desired outcomes.
 present and communicate information on behalf of the organisation or
work area by ensuring it has:
o the information to be communicated relevant to the selection
of policy and procedures within the organisation or work area.
o reason for the information to be communicated.
Observation done ☐ In person (no screenshot required) ☐ Via remote (insert screenshot below)
Please note:
l Zoom Meeting
Screenshot (of yourself
only; strictly no group
nor selfie shots) must
include your name in
the image.
l Resize landscape
image to fit into space
provided on the right.
Date of observation

Authorising personnel
name (student’s name)
Position Management Consultant (external)
Contract
period
Start date
End date
1. Consultancy work
needed (select only
one from four choices)
☐ Learning and development (communications)
☐ Talent management (staff development)
☐ Performance management (teamwork)
☐ Leadership alignment (code of ethics)
The Company engages the Management Consultant to provide the Services described
☐ above and the Management Consultant agrees to perform the Services (including as
may be set out in any relevant statement of work or drawings provided to the
Management Consultant by the Company) for the remuneration provided above.
2. Information/ The Management Consultant has been given prior approval to publish any article or
services to be statement, deliver any lecture or broadcast or make any communication to the press,
provided by the ☐ including magazine publication relating to the Company's products or to any matter
Company with which the Company may be concerned, unless otherwise stated previously.
applied to and obtained the written permission from the Company.
Any of the Company’s technical or other important information which might come into
☐ the Management Consultant’s possession during the continuance of with
the Company shall not be disclosed, divulged, or made public even thereafter.
This is to confirm that the appointed Management Consultant named above have been given approval to
represent the Company in undertaking a presentation on behalf of the Company and to manage confidential
information appropriately.
CEO’s Initials Date

To CEO
Organisation Bounce Fitness
From
Position External Management Consultant
Date (Students are given 4 option policy and procedures to choose from)
☐ Communications at work (refer to 3. BSBCMM511 Case Study – Bounce Fitness
Communications Policy and Procedures V2021.1)
1. Work area
proposed (select
only one from four
choices)
☐ Code of ethics (refer to 3. BSBCMM511 Case Study – Bounce Fitness Code of
Ethics V2021.1).
☐ Team conflict resolution (refer to 3. BBSBCMM511 Case Study – Bounce Fitness
Conflict Resolution Policy and Procedures V2021.1).
☐ Staff personal development (refer to 3. BSBCMM511 Case Study- Bounce
Fitness Personal Development Policy and Procedures V2021.1).
☐ Increasing work efficiency ☐ Building awareness
☐ Providing information/ educating ☐ Building better employee
2. Objectives of
communication
(select two objectives
appropriate to the
engagement
☐ Motivating employees ☐ Creating better consciousness in
the workplace
☐ Providing effective facilitation of ☐ Establishing rules of behaviour
above selected work policies
area) ☐ Manage conflict easily ☐ Ensure quality of service delivery
☐ Foster positive organisational ☐ Creating interest
culture

o Communications at work a.
b.
o Code of ethics
a.
b.
o Team conflict
resolution
a.
b.
o Staff personal
development
a.
b.
☐ Achieve organizational alignment ☐ Increase employee engagement
and productivity
4. Select two
positions on the
proposed
Communication
(select two options
☐ Reduce employee turnover ☐ Enable employees to achieve
performance management
☐ Improve crisis management and
workplace safety ☐ Optimize change management
initiatives
☐ Make teamwork more efficient ☐ Drive innovations and knowledge
accordingly) sharing
☐ Improve interdepartmental ☐ Make employees brand
collaboration ambassadors
o Communication at
work
☐Cultural differences ☐ Oversharing
☐Lack of motivation ☐ Listening skills
☐Written communication quality ☐ Appropriate communication tools
o Code of ethics
☐Unethical leadership ☐ Toxic workplace culture
☐Discrimination and harassment ☐ Unrealistic and conflicting goals
☐Questionable use of company technology
o Team conflict
resolution
☐Task conflict ☐ Relationship conflict
☐Process conflict
o Staff personal
development
☐Fear ☐ Denial
☐Pride ☐ Defensiveness
☐Not taking responsibility ☐ Lack of self-discipline
☐Lack of goals ☐ Negative/ pessimistic attitude
☐Lack of support
6. Context of communication (the information to be communicated)

o Provide summary
explanation to the
selected internal
issue faced (no
more than 100 words
long)
The workplace is generally an environment in that individuals with diverse
aspects, communication styles and thoughts communicate. Such differences are
one of the potential section and sources of the workplace issues that can
ultimately lead to stress and tension for those who engaged in it. As all candidates
have the right to be treated equally and will feel secure in the workplace as one on
the other hand some of the individuals may faced bullying, harassment and
discrimination. Workplace issues can lead to minimizing performance and
productivity of management, loss of job termination, decreased satisfaction,
increasing stress, tension on mental health.
o Information to be
communicated
(provide a resolution to
the internal issue faced)
Managing internal issues is not easy, but it is an inevitable section of operating
the management. It can be generally challenging at the time of coordinating with
team members and it can be presented as an issues that can be maximize
between candidates. As per to it, there might not yet to be systematic or
personnel in place to navigate such sort of the issues in an effective and efficient
manner.

7. Target stakeholder/s for this Communication (select two options accordingly)
o Target groups
☐ Fitness Trainers ☐ Office Administrators/ General
☐ Marketing Officers ☐ Team Leaders
☐ Centre Managers/ Asst. Managers ☐ Inter-Centre staff
o Information
needs of
stakeholder
☐ Training (teaching) ☐ Meeting (problem-solving, mediation,
info-sharing, etc.)
☐ Workshop (application/ engagement) ☐ Print/ digital learning resources

Did the learner: Yes N
o
Answer all case study covering: Relating to unit’s performance criteria: Yes
 Complete the Authority to Represent Business
Form
1.1 Confirm authority to present material on
behalf of an organisation or work area,
according to organisational policies and
procedures
Yes
 Complete the Delivery Plan
1.2 Identify information that may be
subject to confidentiality and manage
appropriately
1.3 Identify information needs of audience
and prepare a position in line with
purpose of communication
2.3 Prepare positions and supporting
arguments
according to objectives
Yes
 During the meeting, did the learner:
o paraphrase the information before responding to the
person’s query
1.1 Confirm authority to present material on
behalf of an organisation or work area,
according to organisational policies and
procedures
1.2 Identify information that may be
subject to confidentiality and manage
appropriately
1.3 Identify information needs of audience
and prepare a position in line with
purpose of communication
Yes
o ask questions to the person to clarify what was
said
Yes
o avoid interruption of the speaker
Yes
o use funnel questions to get into the details of the
information
Yes
o avoid leading questions, and/or yes and no
questions
Yes
o encourage the supervisor/relevant personnel to
share their opinions regarding the information to
be communicated
Yes
o recognise and consider the supervisor/relevant
personnel’s opinion in deciding details of
information to communicate
Yes
o use terms commonly used in the organisation
Yes
Result  Satisfactory  Not Satisfactory Assessor initial &
date

Project Task 2 - Present Negotiation to Achieve Outcomes
This part of the project will require you to present and negotiate with the CEO (your Trainer would undertake
this role) with identified information to be communicated within the organisation or work area. Continue with
the Delivery Plan from Project Task 1 and specifically, you (taking the role as an external Management
Consultant) will be required to:
1. Identify the desires, needs, and requirements of stakeholders by determining the communication method
on how you can access each member of your target stakeholder groups. Arrange a meeting with them, or
write them an email to identify the following information:
 Two requirements of the policy goals
Policy goals are termed to be orientated section to accomplish four major targets such as stabilizing markets,
advancing economic prosperity, making sure about the managerial growth and employment sections. To accomplish
such targets, government utilize policy tools that are under the control of the administration. Policy goals are determine
that what are the requirements to accomplish policy goals. It involves the goals that are basically relates with one or
more functional units and are generally interrelated with short term and annual budget. They require to be revised as
bounce fitness to respond to changes in resources and environment in an effective and efficient manner. Policies are
the executing term for controlling the behavior of the business by ensuring the behavior of individuals who perform roles
in the management. Policies are present to make sure about the presented situations that individual will behave in a
manner that are predictable, advisable for the management and the individual.
 Policy goals are broad, credible and reflect the vision of individuals and policy makers.
 Policy goals are accomplishable, feasible, credible, specialized, consistent with central administration priorities
and social and as well as politically acceptable.
o Two requirements of the behavior goals
By creating SMART (specific, measurable, achievable, realistic and time-bound) behavioural targets and goals.
It should be supportable to think about targets that are wider than targets. It is important that definite and clear goals
are set and progress that are supervised against them. A amount of targets that can be created to accomplish the
person's goals and targets in an effective and efficient manner.
 Bounce fitness might ascertain useful section to collect data about their targets from past actions that
concentrates on same sort of issues and targeted markets. It will offers a guide and manner of benchmark as to
follows their realistic and acceptable sections.
 As there are several course of the behavioral and end targets in terms of Bounce Fitness that has developed
choreographed fitness moves with accompanying music which is geared to the varying interests, needs and
goals of the member group. It is intended that all around Australia, gym and fitness center members will
continue to be enhancing personal performance and behavioral goals through classes designed and produced
by this business. It will consider intermediary behaviors as goals that ensure the end outcome to be reached by
series of smaller and more acceptable sections.
2. Identify potential issues and problems that can arise from the negotiation.
o at least two issues the stakeholders may have regarding the information to be discussed.
 Business activities that have varied sort of effects on the individual. It also offers meaningful section of
employment and good working situations that help in providing age care facilities to keep residents active
and incorporate light weights to keep them healthy that will enhance the quality of their divisions and

services that are available to their consumers. As some managerial actions also include negative effects on
teams.
 For some investors, the value of the business attaches to such issues that are maximize that are seen as
an essential indicator of their long term sustainability as their approaches to their environment issues. Such
issues are frequently demonstrated in terms of stakeholders issues. The stakeholders can be termed as
sections who will have an impact that might be have impact on the managerial activities.
o at least two problems the stakeholders may have regarding the information to be discussed.
Problem 1: Stakeholders resistance to share information
The stakeholder might present their field of areas that take higher number of efforts to get any data from them or they
will not commit to meet their meeting section of various attempts that causes delays.
 Resistance to change: they select the manner in which they perform their work that will not see the manner in
changing
 Issues in managerial politics in which business experts are unaware.
 Experience of past task that fails and stakeholders are not want to spend their time and efforts of executing of
other task
Problem 2: Stakeholders have the urge to design the end system/solution
If the stakeholders is very adjacent to the procedure or how the section will function in determined and
ineffective manner to ascertain the issues. When the business experts tries to raise the needs from such stakeholders,
these stakeholders will tell them about solutions instead of defining real requirements. The answer they offers is the
detected issues but not the reasons of the issues. The management of Bounce fitness have the responsibilities to
resolve their definite issues.
 Prepare positions and supporting arguments based on the objectives of the communication.
o at least two positions of the business regarding the information for discussion
Building Awareness
It is one of a significant section that require to ensure about Bounce fitness. Building awareness it is important
for management and individuals. Bounce fitness ensure that they can spread awareness or message about their
services and facilities in a suitable manner. In this communication supports them and it offer several advantages for the
management that might get from an effective communication. As effective they communicate with the individual, the
more awareness they got.
Providing Information or Educating
It deals with the client that make sure that they offers them an effective and efficient sections. It is where they
require to communicate with them to make them realize that they can offers them vital data and other important things
also. By presenting and defining their targets to offers more information that can work in their favor.
o at least one supporting argument for each of the identified positions
Such targets of the communication are the deciding the factors for the success of any management. By having the
management with dedicated trainers or having loyal base of consumer or integrated effective organization, aims of
communication are always coordinated there.
 Identify and select the appropriate forum to present identified information.


Microsoft gathers information by communicating with them and by their services that relates to them. They offers some
of the information on direct basis and get some of it by gathering information through their interaction procedure and
experiences with their facilities or services in the management of Bounce fitness. The data that are collected will rely on
the relationship of the Microsoft and the aspect that involves privacy setting and the services. It involves information
from third parties as well.
o at least two forums where the information to be communicated can be presented (e.g.,
meeting room, online applications such as Skype, Zoom, etc.)
The relationship of the forum is hierarchical or tree like structure. As the forum involves course of number of
sub forums in which every topic will consider each aspects in an effective and efficient manner. As in the forum of
Skype and Zoom each topic that involves every new discussion that stated to be termed as thread that can be relates
with various individuals in the business.
o select a forum that will be used when you present to the two-target stakeholder groups.
It will rely on the local issues and managements engaged with diverse sections that will be invited to involves in
the procedure in diverse manner. In respect to it, four basic stakeholders groups have been determined together with
the manner and merits of engaging each division.
Such sort of groups are -
 Client Steering Group
 Elected Members
 Key Stakeholders
 Other Stakeholders
The four section involves varying levels of stakeholder engagement with the aim of growth of the stakeholders that
might exert in influencing the results.
 Select the appropriate tone, structure, and style to be used when communicating and presenting to
target stakeholder groups.
o The tone you will use when communicating with the target stakeholder groups.
For efficient communication with targeted stakeholder communication, it is essential to understand who the
stakeholder are and what their targets, vision and attitude will while communicating. It is the task of stakeholder
identification and stakeholder analysis.
o The communication style you will use when communicating with the target stakeholder groups.
Thought to be the most efficient form of communication, the assertive communication style aspect an open
communication linkage while not being authoritarian. Assertive communicators can present their own requirements,
desires, thoughts and feelings at the time of evaluating the requirements of others.
o The structure of communication you will use when presenting to the target stakeholder groups.
It involves the stakeholder communication plan that figured the requirements to communicate with their other
customers. As it is not a business plan for their management but they might support in accommodating their managerial
targets.
 Upon completion of the Delivery Plan, you are required to undertake presentation to the CEO (your
Trainer would undertake this role).
 Negotiate with the CEO to achieve agreed outcome.
Perform the work towards an agreement that are fair to both sides and concentrated on results not on the individuals.
 They understand what they want and what they are prepared to present.
 They always consider another party's orientated

 They understand when to perform their roles.
8. Requirements of the stakeholders (select options accordingly)
o Communications
considerations
☐ The amount of information to be
provided? ☐ How would this information benefit
them?
☐ How would they obtain the required
information? ☐ When should they obtain this
information?
☐ How frequent would this information
be updated? ☐ Who will be responsible for
information to stakeholders?
9. Outcomes Desired by the Stakeholders (select two options for each category accordingly)
o Policy goals
☐ Awareness (making people aware of
an issue and why it matters) ☐ Champions/ supporters (cultivating
collective agreement advocates)
☐ Public Will (to issue a sense of urgency and make change happen)
o Behaviour goals
☐ Awareness (making people aware of
an issue and why it matters) ☐ Salience (increasing the weight of
issue and creating a sense of urgency)
☐ Attitudes/ beliefs (cultivating personal
values to workplace values) ☐ Behaviour change (fostering mindset
change)
10. Potential
issues and
problems (select
two options for each
category accordingly)
☐ Ego and attitude ☐ Passive listening
o Issues (bears only ☐ Cultural differences ☐ Poorly written communication
a slight impact and
causes personal
annoyance) ☐ Lack of interest or motivation ☐ Assumptions and biasness
☐ Misinterpreting the message ☐ Non-cooperative behavior

☐ Decreased Cross-Collaboration ☐ Lower Morale
o Problems (poor
communication
outcomes resulting ☐ Reduced Efficiency/Productivity ☐ Suppressed Innovation
work performance
affected) ☐ Increased Employee Grumbling ☐ Higher Turnover
11. Forums to present information (select one option accordingly)
☐ Contact Monkey (internal newsletter
service) ☐ Connected (employee management
and feedback app)
o Select a forum
platform that will
be used when ☐ Jostle (cloud-based intranet) ☐ Microsoft Teams (workspace chat
and videoconferencing)
you present to
the two-target
stakeholder ☐ Slack (chatrooms and direct
messaging) ☐ Zoom Meeting (videoconferencing)
groups
☐ Trello (collaboration tool) ☐ Snap Comms (digital signage)
Single Simple Discussion (this type of forum differs from the usual forum as this
☐ forum as only one thread, as compared to multiple discussion topics in the typical
o Select one (1)
forum that will
forum).
be used when
you present to
the two-target
☐ Each person posts one discussion (each person can create their own
discussion topic, and then others can respond to it).
stakeholder
groups ☐ Q and A forum (in this type of forum, the instructor begins by posting a question and
participants are then expected to reply to the question).
12. Communication and presentation style (select option/s accordingly)
o Communication
tone
☐ Formal ☐ Informal
☐ Factual ☐ Directive
☐ Assertive ☐ Questioning
☐ Conversational ☐ Friendly
☐ Passive communication (is typically associated with individuals who agree to
whatever the others in the group want.)
☐ Aggressive communication (is characterized by being controlling, demanding
and sometimes hostile.)

o
Communicatio
n style (select
one option
accordingly)
☐
Submissive communication (this type of communication tends to believe that
other peoples’ needs are more important than their own and feel as if other peoples’
opinions are more intelligent and more valid than theirs.)
☐ Manipulative communication (this type of communication tends to be an
underlying motive to influence a personal advantage in any given situation.)
☐ Assertive communication (is the ability to express their honest thoughts in a
polite and respectful way that considers other peoples’ opinions and feelings.)
o
Communicatio
n flow (select
one option
accordingly)
☐ Downward/ top-down communication (is used by the managers to transmit
work-related information to the employees at lower levels.)
☐
Upward communication (is the transmission of information from lower levels of an
organization to higher ones; the most common situation is employees communicating
with managers.)
☐
Horizontal communication (also called lateral communication, involves the flow of
messages between individuals and groups on the same level of an organization, as
opposed to up or down.)
☐ Diagonal communication (is the sharing of information among different structural
levels within a business.)

13. Review the information outlined in the above completed Delivery Plan and present it to the CEO
(your Trainer would undertake this role) for his initial consideration and approval. Acting as an external
Management Consultant to Bounce Fitness, you are required to verbally present areas that:
l contains the information to be communicated based on what was identified and authorised
by the person in authority.
l incorporated all information needed to be discussed in the meeting (positions, supporting arguments,
confidential information, etc.).
includes the requirements of the stakeholders.
l includes the desired outcomes of the stakeholders.
l introduces the identified information to be communicated.
l contains the details related to the information to be communicated.
l establishes the purpose of communication.
l explains the connection of the meeting to the purpose of communication.
l strategically details information that will make the stakeholders agree to the information to be
communicated.
l gives focus on coming up with solutions for the stakeholders’ potential issues and problems.
External Management Consultant Negotiation Checklist on the proposed Delivery Plan (for Trainer use only)
Item Yes Pending No Remarks
1. Work area proposed
2. Objectives of
communication
3. Desired outcomes from the
selected Work area
4. Positions on the proposed
Communication
5. Rationale to the chosen
position
6. Context of communication
7. Target stakeholder/s for this
Communication
8. Requirements of the
stakeholders
9. Outcomes Desired by the
Stakeholders
10. Potential issues and
problems

11. Forums to present
information
12. Communication and
presentation style

Confirmation on the Delivery Plan Outcomes by the CEO (your Trainer would undertake this role)
Yes, I confirm the attached Delivery Plan Outcomes to be meeting the organisation’s requirements and
hereby authorise the appointed external Management Consultant to act on behalf of the Company on the
specified work area.
No, the Delivery Plan Outcomes does not meet the organisation’s requirements sufficiently and no prior
approval to authorise the appointed external Management Consultant to act on behalf of the Company on
the specified work area.

Did the learner: Yes No
Evidence of meeting discussion, submitted by the
learner: Relating to unit’s performance criteria:
Yes
 Complete the Delivery Plan
1.2 Identify information that may be subject
to confidentiality and manage appropriately.
1.3 Identify information needs of audience and prepare
a position in line with purpose of communication
Yes
 Identifying the communication requirements of
the stakeholders 2.1 Identify objectives of negotiation, and needs and
requirements of stakeholders
Yes
 Identifying communication outcomes desired
by the Stakeholders
Yes
 Identifying potential communication issues
and problems 2.2 Identify and document potential issues and problems
Yes
 Identifying the appropriate forums to present
information
2.3 Prepare positions and supporting arguments
according to objectives.
2.4 Communicate with stakeholders, and establish
areas of common ground and potential compromise
Yes
 Selecting the appropriate communication and
presentation style:
o communication tone
Yes
Yes
o communication style Yes
o communication flow
Yes
 Conducted negotiations with the CEO on the
Delivery Plan
Yes
 Confirmation of the Delivery Plan Outcomes
by the CEO 2.5 Confirm and document outcomes of negotiation
Yes
 Does the portfolio:
o introduces the information authorised by
the person in authority
1.1 Confirm authority to present material on behalf of an
organisation or work area, according to organisational
policies and procedures
Yes
o details the information according to the
requirements and outcomes desired
given by the target stakeholder groups
1.2 Identify information that may be subject
to confidentiality and manage appropriately.
1.3 Identify information needs of audience and
prepare a position in line with purpose of
communication
Yes
o contains information prepared in the
Delivery Plan
Yes
Result  Satisfactory  Not Satisfactory Assessor initial & date

Scenario
After discussing the proposed Delivery Plan to the CEO, you are now required to communicated with its staff
and the representatives (your Trainer would undertake this role) of its target market to determine their initial
feedback regarding the Delivery Plan. Bounce Fitness believes that relevant stakeholders must be informed
about any major changes that are happening in the organisation.
Meeting Minutes template
Project Task 3 - Participate in and Lead Meetings to make Presentations.
Arrange a meeting with each of the individuals from your two target stakeholder groups to discuss the
identified information to be communicated. The presentation material prepared in Task 2.1 must be used to
aid you in discussing the identified information.
During the meeting, you (undertaking the role as an external Management Consultant) must:
 Discuss the information to be communicated as outlined in the Delivery Plan to address the specified
Work area and its two objectives of communication (refer to Project Task 1 on page 17). You would need to
ensure that you:
o Identify at least two areas of common ground regarding information being communicated.
o Identify at least two areas of potential compromise regarding the decisions on the information
being communicated.
 Prepare a PowerPoint presentation covering one of the two objectives of Communication to the staff.
 Encourage stakeholders to ask questions regarding the presentation.
 Summarise the outcomes of the discussion.
After the discussion, you must follow up with the stakeholders regarding any issues or concerns they have in
the discussion. Document your discussion in the Meeting Minutes template provided below.
Meeting name Initiating delivery plan
Date (DD/MM/YY) 20/11/2021 Time 13:00
Meeting facilitator External management consultant Location Australia
Meeting objective Improving quality of delivery plan for better outcomes.
Meeting attendees
Head authorities @mgmtconsult.com.au (student’s name)
CEO @bouncefit.com.au (Trainer’s name)

Meeting Minutes template (cont.)
Meeting agenda
Topic Owner Time
Introduction Management 13:10
Proposed Delivery Plan: Adviser 13:30
 Focus area of competency
Marketing manager 13:50
 Identifying objective of
communication
Operation management 14:10
 Specifying the desired outcomes of
communication
Management 14:50
Presenting the Training Session Trainer 15:30
Evaluation of the Training Session Management 16:10
Points for improvement Trainer and marketing
manager
16:50
Conclusion Management 17:10
Meeting minutes
Topic Owner Time
Introduction Management 13:10
To proper delivery of fitness plan there is need to ensure about the objective of implementing
the delivery plan. This can be effective and allow to get proper implementation of plan with
high response. In this, there is need to deliver quality service which can allow to deliver better
and effective response to their stakeholders. In this, there is need to make some improvement
and some changes that can be helpful in making better delivery plan. In this, there is need to
introduce the need of meeting which can be specific and allow the CEO to understand its needs
and effectiveness. In this, there is need to focus area of competency, identifying the
communication objectives,
Matters arising
Proposed Delivery Plan (please ensure that you do not exceed 3 lines below):
 Focus area of competency
Marketing manager 13:50
To deliver quality service in area of fitness.
To ensure about the effectiveness of fitness to their stakeholder and other people for better
outcomes.
To improve the effectiveness from ensuring about effective delivery plan for certain categories
of customers.
 Identifying objective of communication Operation management 14:10
To deliver the proper information to individual customer to ensure about the change in delivery
plan.

Topic Owner Time
To share the information with CEO and other stakeholder about the changes within the deliver
plan that can enable them to act accordingly.
To gain the confidence of CEO and other stakeholders about service quality improvement
within the delivery plan.
 Specifying the desired outcomes of communication Management 14:50
This can allow to ensure about the better and positive outcomes for high benefit and profit for
the organization.
This allow to deliver the high improvement in the quality service that allow to get better
outcome for the effective response form the customer.
There are high benefits like improving service quality, sharing information to every individual
and their stakeholders who are involved in using their services and uptake of business.
Presenting the Training Session (provide a brief prior to presenting the slides) Trainer 15:30
In this, there is need to improve the service which can be possible by improving trainer and staff
member’s knowledge and skill. This can be possible by delivery of proper training to the
individual staff and trainer who can use those training and learn different skills and learning that
can be implemented while delivering service.
You are required to prepare a PowerPoint presentation on one of the two Objectives for Communications which
you have identified in Project Task 1 Q2 on page 17. During your presentation (in the meeting), you will be
assessed in terms of tone, structure, style of communication and presentation according to target audience.
Resize and insert your PowerPoint slides in the answer spaces provided below. Note: Ensure you resize each
PowerPoint slide to fit into the answer cells accordingly.
Cover page (Title of
presentation, name of
presenter and student
ID number)
Ensure quality of service delivery
Select one of the
Objectives of
Communications to
be presented
(selection must relate
to Project Task 1 for Q2
on page 17)
☐ Increasing work efficiency ☐ Building awareness
☐ Providing information/ educating ☐ Building better employee engagement
☐ Motivating employees ☐ Creating better consciousness in the
workplace
☐ Providing effective facilitation of
policies ☐ Establishing rules of behaviour
☐ Manage conflict easily ☐ Ensure quality of service delivery
☐ Foster positive organisational culture ☐ Creating interest

Ensure you resize each PowerPoint slide to fit into the answer cells accordingly.
Rationale for
selecting the
Objective of
Communication
(why it is important to
address this
objective)
• This is important to address this objective. Through this, organization is able
to settle down and delivery the quality services. This can be effective and
allow to deliver quality services. Through this communication provide better
and positive outcomes to the organization that can have high impact on
improving the quality services that can attract large population for the
business.
• This is important to address this objective which can allow to delivery of
quality service improvement. This can allow organization to improve the
quality of services for better results.
Specify two (2)
desired Outcomes
from the selected
Work area (answer
relates to Project
Task 1 Q3 on page
18)
• Improving training for better service delivery
This is the one which should be ensure about the delivery of quality services
to provide better outcomes. This can have better outcome for improving the quality
of service delivery.
• To attract large number of customer base
This can have better outcome that can provide effective attraction to the large
customer. This is effective and allow customer to consume their services.
Select two
positions on the
proposed
Communication
(answer relates to
Project Task 1
Q4 on page 18)
• Reduce employee turnover
This is the one which can help to reduce the employee turnover of the
organization and should ensure about the better and effective response to the
company.
• Make teamwork more efficient
This can allow to work with better collaboration with other and as a team
result can be improved which can provide better profit.

Ensure you resize each PowerPoint slide to fit into the answer cells accordingly.
Select the
rationale to the
chosen position
(answers relate to
Project Task 1 Q5 on
page 18)
• Reduce employee turnover
Through this, organization is able hold their trained employee which can
provide high benefits and better outcomes for the company.
• Make teamwork more efficient
This can allow to deliver quality services through managing team and ensure
about the performing various operations.
Introduction to the
selected topic
(briefly explain the
above-chosen
rationale)
• Reduce employee turnover
Employee turnover can enhance the company cost which should be reduced
by retaining employees. For this, there is need to ensure that there are many of the
cost can be save through retaining their employees. This can help to perform well and
enable employee for the higher productivity.
• Make teamwork more efficient
With the help of teamwork there are many of the effective operation can be
done which can provide better and effective outcomes while delivering of services.
This can help to enhance the customer experience. This can be effective for the
organization for their better outcomes.
Relate the chosen rationale of the Delivery Plan and present its content no more than six (6) PowerPoint
slides.
Content slide # 1

Ensure you resize each PowerPoint slide to fit into the answer cells accordingly.
Content slide # 2
Content slide # 3
Content slide # 4

Ensure you resize each PowerPoint slide to fit into the answer cells accordingly.
Content slide # 5
Content slide # 6
Q&A session slide

Meeting minutes (cont.)
Topic Owner Time
Evaluation of the Training Session Management 16:10
This is effective where organizational management should ensure about the effectiveness of the
meeting that can allow to get better and effective session. In this, there is it can help to deliver
the proper information and ensure about the effectiveness of the business operation and its
outcomes.
This training session allow to learn effective service delivery which can allow to deal with better
and effective system. In this, through evolution of training session can allow organization to
deal with proper communication for improving their quality for better and positive outcomes.
Through this training session, employees and staff member are able to communicate with the
customer more effective to inform the new changes and quality improvement within session
plan.
Through changes and improvement in the training session allow to deliver quality of effective
services for better outcomes. This can help to achieve the better learning for delivery of quality
services to individual for effective response.
Point/s for improvement Trainer and marketing
manager
16:50
 Improving the service quality delivered to customer. This is the one in which there is
need to ensure about the quality of the service which are delivered to customers.
 In this, there is need to providing training to employee and staff member for better
improvement in the learning skills and knowledge.
 Smooth management process should also be effective that can allow customer to make
admission to consume the services for better and effective response.
Conclusion 15:30
With no other matters arising, the meeting came to an end at (please state the time):
That there is need to ensure about the effectiveness of the meeting that can allow to deliver the
quality service through changing in the session plan that can allow for better and effective
outcomes. It can be conclude that through improving the communication can allow to delivery
effective session for better learning.
Date of next meeting Time
Meeting minutes sent ☐ Yes ☐ No Save & stored ☐ Yes
Meeting attendance sign-off
CEO’s initials Date
Mgmt. Consultant’s initials Date

Did the learner: Yes No
Evidence of meeting discussion, submitted by the
learner: Relating to unit’s performance criteria:
 During the meeting, did the learner:
o discussed the information prepared in the
Delivery Plan?
1.3 Identify information needs of audience and prepare
a position in line with purpose of communication
o clarify the goal of the meeting prior to
starting?
1.1 Confirm authority to present material on behalf of an
organisation or work area, according to organisational
policies and procedures
3.1 Identify the need for meeting and schedule
according to stakeholder availability
3.3 Conduct meeting and contribute to discussions
o explained each point of discussion
clearly?
2.1 Identify objectives of negotiation, and needs and
requirements of stakeholders
o disclosed that only the management will
have the authority to release this
information?
1.2 Identify information that may be
confidentiality and manage appropriately
subject to
 During the meeting, did the learner:
o discussed and focused all items listed in
the agenda?
1.3 Identify information needs of audience and prepare
a position in line with purpose of communication
3.1 Identify the need for meeting and schedule
according to stakeholder availability
o prepared and presented a PowerPoint
presentation in accordance with the
selected topic?
3.2 Prepare meeting materials and distribute to
stakeholders
4.3 Prepare presentation according to desired
outcomes
o provided time for the stakeholders to clarify
their concerns regarding the information?
2.1 Identify objectives of negotiation, and needs and
requirements of stakeholders
4.4 Provide an opportunity for audience to ask
questions
o responded to the audience’s query by
using open-ended questions to gather the
opinions of the stakeholder/s?
2.4 Communicate with stakeholders, and establish
areas of common ground and potential compromise
4.5 Follow up with stakeholders following presentation
cover sheet and/ or, at the Canvas commentary section.Feedback is provided to the student in the
result, either Yes or No, is recorded in one of the two columns on the right of the checklist.An
Each checklist item is assessed against the criteria listed.


Instructions to Assessors
This checklist is to be used to record the student’s responses to the questions outlined in Portfolio Task 3. When completing
this checklist, you must ensure that:
Checklist/ performance criteria matrix for Portfolio Task 3 (for Assessor use only)

Did the learner (cont.): Yes No
 During the meeting, did the learner:
o established what they want to achieve at
the end of the meeting?
1.3 Identify information needs of audience and prepare
a position in line with purpose of communication
o discussed the advantages of the
information being presented?
2.3 Prepare positions and supporting arguments
according to objectives
4.6 Evaluate presentation and identify areas for
improvement
o persuaded the stakeholders that the
information has a lot of advantages to
bring to the business?
3.4 Seek consensus on meeting objectives
 During the meeting, did the learner:
o paid attention to the issues/concerns
expressed by the stakeholders and act to
address them?
4.4 Provide an opportunity for audience to ask
questions
4.5 Follow up with stakeholders following presentation
o kept the response focused on the details of
the question?
2.3 Prepare positions and supporting arguments
according to objectives
4.4 Provide an opportunity for audience to ask
questions
o found common ground and compromise
for the satisfaction of all stakeholders? 3.4 Seek consensus on meeting objectives
o summarised the ideas in a short but
meaningful response?
3.5 Summarise outcomes of meetings and distribute to
stakeholders
4.6 Evaluate presentation and identify areas for
improvement
 During the meeting, did the learner:
o used simple English terms to
accommodate the target individual/
stakeholder groups?
4.1 Identify forums to present according to
organisational objectives
o applied the appropriate tone, style, and
structure of communication identified when
presenting to the stakeholders?
4.2 Determine tone, structure, style of communication
and presentation according to target audience
o listened to the concerns of the
stakeholders?
4.4 Provide an opportunity for audience to ask
questions
o opened themselves in accepting criticisms
on their proposal regarding the
information?
4.6 Evaluate presentation and identify areas for
improvement
Result  Satisfactory  Not Satisfactory Assessor initial & date
  Not Satisfactory
Assessor initial & date