Project Work Assessment: BSB51918 Diploma of Leadership

This assignment focuses on the BSBPMG522 unit, "Undertake Project Work," within the BSB51918 Diploma of Leadership and Management. It presents a comprehensive assessment of project management knowledge and skills, including defining project parameters, developing project plans, administering and monitoring projects, finalizing projects, and reviewing projects. The assessment tasks involve answering knowledge-based questions, applying project management tools, identifying and mitigating project risks, and explaining organizational procedures. The student is required to use the virtual company "Bounce Fitness" to answer the questions and complete the project brief. The assessment covers the process of project initiation, stakeholder analysis, resource management, and quality assurance, ensuring students understand the practical application of project management principles. The assignment emphasizes the importance of defining project scope, identifying stakeholders, managing risks, and adhering to organizational procedures to ensure project success. The document includes detailed answers and explanations, reflecting a thorough understanding of project management concepts and their practical application within a business context.

ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
ASSESSMENT INSTRUCTIONS FOR STUDENTS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms and
submission of your task. Please consult your assessor if you are unsure of any questions. It is
important that you understand adhere to the terms and conditions and address each task. If
any task I not fully address than your assessment task will not be marked. The assessor will
support you throughout this process.
Written work
 Answers must demonstrate an understanding and application of relevant concepts, critical
thinking, and good writing skills.
 Student must concise to the point and write answers according to the given word-limit to
each question and do not provide irrelevant information.
 Student must not use non-discriminatory language. The language used should not devalue,
demean, or exclude individuals or groups on the basis of attributes such as gender,
disability, culture, race, religion, sexual preference or age. Gender inclusive language should
be used.
 Assessor should not accept answers copied directly from texts without acknowledgement of
the text.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all tasks on time. If you do not participate you will be required to report to Student
Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing
them as your own. Plagiarism is a serious act and may result in a student’s exclusion from a
course. When you have any doubts about including the work of other authors in your
assessment, please consult your trainer/assessor. The following list outlines some of the
activities for which a student can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another student
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including
assessments taken totally or in part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will organise a
meeting to discuss this with you.
Copyright
Copyright is a right belonging to the owner or licensee of a literary, artistic or dramatic work,
film or sound recording. You must be abide by the Copyright Act 1968 and not reproduce,
perform or otherwise deal with the work. The owner of the material may take legal action
against you if the owner's copyright has been infringed.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
Competency Outcomes
Each activity in this assessment tasks will be marked as either Satisfactory or Not Satisfactory.
If any of your task is marked as Not Satisfactory after the first attempt, you will be provided with
feedback from your assessor and then given an opportunity to resubmit the task. Your assessor
will provide you with a timeline in which you will be required to submit your task. Resubmission
timeline will be determined by the assessor and based on the extent of the re-submission. When
you have completed all tasks in this document you will be granted an overall competency
outcome, which will be either Competent or Not Yet Competent.
Assessment Appeals Process
If you are dissatisfied with the outcome of one of the assessment tasks or the final outcome of
the assessment task because you feel that the result is unfair or incorrect, you may request to
have the task/s or overall assessment task reviewed. If you are still dissatisfied with the
outcome, you may lodge a formal assessment appeal. Refer to SBTA’s Complaints/Appeals
Policy and Procedure.
Reasonable adjustment
If you require any reasonable adjustment to complete your assessment, please contact the
trainer/assessor before completing any assessment task. Please note academic standards of the
unit will not be lowered to accommodate the needs of any student but there is a requirement to
be flexible about the way in which it is delivered and assessed. Each case will be looked at on
its own merit.
Authenticity:
Students are required to acknowledge prior to submission, indicating that the work they have
submitted for assessment is their own. Students must enter their own user ID and password
provided by SBTA to be declare that the work they are uploading is theirs. The Assessor must
be assured that the evidence presented for assessment is the student’s own work.
Student Declaration
Please ensure that you also acknowledge the Student Declaration section on your student portal
prior to submitting. The student declaration section acknowledges that you declare that:
þ I am submitting work in this assignment that is my own, except where
acknowledgement/s of sources are made.
þ I have not copied in part, or in whole, or otherwise plagiarised the work of others.
þ I declare that the material does not infringe the intellectual property/copyright of a third
party and I understand that the evidence
may undergo electronic detection and used to make comparisons with other evidence
submitted by current or previous students.
þ The Units of Competence, Elements and Performance Criteria which I studied during the
course were explained and
I was provided with adequate resources which enable me to complete this assessment.
þ The assessment tasks, assessment criteria and assessment due date(s) for this course
were explained.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
þ I was advised and I am aware of The Academy’s Policies including the Assessment Policy
and the Assessment Appeals Process.
þ I was given assistance from the trainer and/or other Academy staff during the study of
this course when it was requested.
þ I understand that my feedback will be used for reporting purposes and continuous
improvement.
þ I acknowledge that my personal and outcomes details shall remain confidential and will
only be used for official reporting purposes.
Application of the unit: BSBPMG522 Undertake project work
This unit describes the skills and knowledge required to undertake a straightforward project or a
section of a larger project. It covers developing a project plan, administering and monitoring the
project, finalising the project and reviewing the project to identify lessons learned for application
to future projects.
This unit applies to individuals who play a significant role in ensuring a project meets timelines,
quality standards, budgetary limits and other requirements set for the project.
The unit does not apply to specialist project managers. For specialist project managers, the
other units of competency in the project management field (BSBPMG) will be applicable.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS
Assessment type
Questions and practical activities
Assessment task description
 This is the first (1) assessment task you have to successfully complete to be deemed
competent in this unit of competency. Assessment task 1 comprises of written questions and
activities
 You must respond to all questions and activities and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points, to be
deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome
is Not Yet Competent (NYC).
Purpose of assessment
The purpose of this task is to assess the students’ knowledge to undertake a straightforward
project or a section of a larger project and to assess that the student has understanding in
ensuring to meet project timelines, quality standards, budgetary limits and other requirements
set for the project. Students must be assessed for understanding of:
 Defining the project
 Developing a project plan
 Knowing how to administer and monitor a project
 Finalising a project
 Review a project
Resources and equipment required to complete this task
The student will have access to the following:
 Computer, Internet, MS Word
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
 Student Portal and Acccess to you’re assessor via student portal
 Learner Guide, PowerPoint
 Policies and procedures
 Simulated scenarios and simulated company provided to you via SBTA under a licence
 Exceursions (as organised by trainer and assessor if suitable)
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In some cases,
direction is provided on the expected length of your response. These assessments will
require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these categories unless
otherwise indicated.
Short 50+ words
Medium 200+ words
Long 300+ words
Instructions to students
This is a knowledge test where you will be required to demonstrate your knowledge in this unit
of competency. You can use the virtual company “Bounce Fitness” by accessing the
following website http://bounce.precisiongroup.com.au/ to complete this assessment. If you are
unable to access the virtual company, your assessor will be able to assist you with this process.
Questions
1.1. Provide two (2) examples of project management tools. Discuss how each can be
applied in developing and implementing project plans. (LONG)
Project
Management Tool
Their Application in the Development and
Implementation of Project Plans
Scheduling or Gantt
Chart
This tool or application helps to reduce the level of project
complexity by increasing accountabilities, flexibility and
overall manageability. It allows the project team
associates to track the current project status and the path
that can be followed to govern he project towards
success.
Critical path
analysis
Critical path method allows the project supervisor and
other team associates to identify important task. It is used
for comparing planned task and the real status. The CRM
saves the overall project development time and manages
to complete any project whether in estimated time or
before time.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
1.2. List two (2) types of documents, and two (2) sources of information commonly used in
defining the parameters of a project. (SHORT)
Type of Document Sources of Information
Charter
Certificate of
confidentiality
The project charter is planned and developed
based on the mission, vision and objectives of the
bounce fitness coffee shop.
The certificate of confidentiality document is
prepared from information collected delivered by
human resources and project supervisors.
1.3. Listed below are types of risks commonly encountered in a project. In your own words,
discuss the processes you can use for identifying each. Each discussion must be 250 - 300
words in length. The processes discussed must be applicable to the industry you specified.
(LONG)
Type of Risk Processes for identifying risks
Financial risk Risk documentation
Strategic risk Appling risk identification tools and techniques
Operational-technical risk Creating systematic risk identification approaches
Operational-safety risk Documenting risk identification processes
1.4. For this task you have to refer to Bounce Fitness’s website. You are the Fitness
Instructor at Bounce Fitness and have been assigned a project which you are responsible for
by the Centre Manager. Listed below are procedures and processes in managing the
project. explain Bounce Fitness’s procedures and processes for each. (LONG).
In your response, you must be able to:
 specify the name of the Bounce Fitness procedure/process, if applicable.
 briefly explain the steps and how you can implement the process in managing the
project.
Procedures/Processes Explanation
Line of approval In order to ensure that the Bounce fitness coffee shop project is
approved the basic steps those are need to be followed
throughout are as follows:
 Development of big project level strategies and ideas
 Defining final project benefits
 Creating of project roadmap
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
 Simple presentation of the project
Quality assurance The Bounce Fitness Sydney coffee shop is committed to lead
fitness industry towards success. The quality of the project
ensures that it provides high quality services, programs and
community relationship as well.
Human Resources The Human Resources assigned to the project includes HR
personnel, line manager, employee representative groups, Senior
manager, outsourcing agencies, suppliers, potential stakeholders
and potential stakeholders.
Budgets and Finance Bounce fitness Sydney coffee shop adopted competitive pricing
strategies to deliver customized services to their regular and new
customers. The budgeting strategy developed by the company is
comprises of four bands and that are as follows:
Pricing strategies: Premium
Services and products: Differentiated
Promotional and advertisement cost: differentiation focus
Record keeping
(Note: Bounce Fitness’s
recordkeeping
procedures can be found
in the Quality Assurance
Manual.)
The Bounce fitness company uses computerized advanced record
keeping system to make sure that all information stored in the
server are completely secured from the external attackers and
also unauthorized users are not allowed to access information
from the database.
Reporting In order to improve the service of Bounce Fitness periodic
information update is mandatory. Timely status reporting, risk
reporting and finance reporting are the suitable reporting
formats used by the company to spread functional and
operational ideas among the project team associates and
employees.
1.5. Listed below are the areas of legislation and regulations relevant to undertaking project
work. Complete the table below: (LONG)
a. Specify your State/Territory.
b. Identify one (1) piece of legislation and the corresponding set of regulations that must
be followed. The legislation and regulations you identify must apply to your
industry and your State/Territory, where applicable.
c. For each piece of legislation and regulations identified, list the requirements that must
be followed when undertaking project work.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
State/Territory: Sydney
Area Legislation Regulations Requirements
Anti-discrimination The higher authority
of the company
ensure that all civil
acts are followed
throughout for both
the project
supervisor and
other employees
The law
enforced by
EEOC makes
the regulation
awful for the
federal
agencies
The anti discrimination law
includes protection on the
basis of nationality, ability,
individual political opinions,
ethnicity and gender as well.
Environmental Issues This act make sure
that hygiene f the
employees and
pollution free
environment are the
factors which have
been considered
thoroughly by the
associates.
For this project
the prepared
environmental
legislation is a
collection of
water quality,
wilderness, air
quality etc.
The company needs to make
sure that human activities
are not negatively impacting
the functions an operations
Work health and
safety
The company make
sure that all WHS
safety act are
applicable for all the
employees and
other associates
Work health
and safety
2011 act is
followed
The company follows the act
that placed primary health
and safety responsibility on
person who are conducting a
business or undertaking
Privacy 1988 privacy act is
maintained
throughout the
project
development life
cycle period
Protection for
personal
information are
followed to
make sure that
the
confidentiality
of the
associates are
not being
compromised
This policy includes personal
identifiable data such as
address, name, contact
number, email id etc.
Industry-specific
requirement
(specify one (1))
Cross platform
client side data
encryption
Industry
specific data
privacy
regulations
The company requires to
follow advanced encryption
mechanism to protect data
from unauthorized access.
1.6. In the spaces provided below, outline your organisational mission and operations. Briefly
explain how the project you will undertake relates to each of these. If you do not have
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
access to a workplace, you may refer to the following documents from Bounce Fitness:
(SHORT to MEDIUM)
 Mission, Vision, and Values
<http://bounce.precisiongroup.com.au/infrastructure/business-strategy-and-planning-
documents/>
 Bounce Fitness Internet Coffee Shop Marketing Plan
<http://bounce.precisiongroup.com.au/infrastructure/current-projects/>
Organisational Mission Relationship to Project
The mission of the Bounce fitness Sydney
coffee shop is “to serve quality, unique,
comprehensive and distinctive health
program and services to their consumers“
Marketing mix strategic elements I terms of
price, place, products, people and promotion
are maintained throughout the project
development lifecycle.
Organisational Operations Relationship to Project
In order to meet the primary mission the
company has developed advanced marketing
plan followed by market segmentation,
demographic segmentation, behavioural
needs and market needs.
The project is developed for the below
mentioned aspects :
 To increase the rate of monthly
market penetration
 To increase 15% of client
acquisition in the coming 2
years
 To enhances 10% of sales rate
by the end of each year
Student note:
Pleases outline their organisational mission, and operations. They must explain how each of
these relates to the project they will undertake. Use documents from Bounce Fitness, responses
must be based on the following documents:
 Mission, Vision, and Values
<http://bounce.precisiongroup.com.au/infrastructure/business-strategy-and-planning-
documents/>
 Bounce Fitness Internet Coffee Shop Marketing Plan
<http://bounce.precisiongroup.com.au/infrastructure/current-projects/>
They may specify any part of the operations using the marketing plan. These documents have
also been uploaded with your assessment for easy access.
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
ASSESSMENT TASK 2: DEFINE PROJECT
Assessment type
Practical activities
Assessment task description
 This is the 3rd assessment task you have to successfully complete to be deemed competent
in this unit of competency.
 You must respond to all questions and activities and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide the number of points, to be
deemed satisfactory in this task.
 You will receive your feedback within two weeks - you will be notified by your
Trainer/Assessor when results are available.
 Where your answers are deemed not satisfactory after the first attempt a resubmission
attempt will be allowed.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
How your trainer/assessor will assess your work?
 This assessment task requires the student to answer all the questions.
 Answers must demonstrate the student’s understanding and knowledge of the unit.
 If all assessment tasks are deemed Satisfactory (S), then the unit outcome is Competent (C).
 If at least one of the assessment task is deemed Not Satisfactory (NS), then the unit outcome
is Not Yet Competent (NYC).
Purpose of assessment
The purpose of this task is to assess the students’ skills undertaking a straightforward project or
a section of a larger project and to assess that the student has understanding in ensuring to
meet project timelines, quality standards, budgetary limits and other requirements set for the
project. Students must be assessed for understanding of:
 Defining the project
 Developing a project plan
Resources and equipment required to complete this task
The student will have access to the following:
 Computer, Internet, MS Word
 Student Portal and Acccess to you’re assessor via student portal
 Learner Guide, PowerPoint
 Policies and procedures
 Simulated scenarios and simulated company provided to you via SBTA under a licence
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
 Exceursions (as organised by trainer and assessor if suitable)
Benchmark for Assessment
 You are expected to respond to all aspects of each question and case study. In some cases,
direction is provided on the expected length of your response. These assessments will
require a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these categories unless
otherwise indicated.
Short 50+ words
Medium 200+ words
Long 300+ words
Instructions to students
In this task you will be required to refer to the virtual company “Bounce Fitness” by
accessing the following website http://bounce.precisiongroup.com.au/ and demonstrate your
ability to define a project which includes being able to access workplace documentation, define
project stakeholders, delegate, identify responsibility, clarify responsibilities and determine and
access available resources.
Read the case study below and complete the activities.
Introduction
Bounce Fitness is made up of four fitness centres. Head office is currently established in
Cairns, Queensland. The other centres are in Brisbane, (Queensland), Sydney, (New South
Wales) and Melbourne, (Victoria). It is the intention of the Board of Directors that a new centre
will be opened in Perth, (Western Australia).
It was established in 2001 by Margaret House as a single aerobic studio. After two years
membership increases demanded the small leased centre be expanded and a new facility was
built on land purchased by the organisation. In 2004 a second centre was established in
leased premises in Brisbane and then Sydney and Melbourne in the subsequent two years.
The Head Office remains in Cairns and a Board of Directors has been established to oversee
the function of the business in all of the centres. Each centre has a Manager, who reports to
the CEO in Cairns, and a team of permanently employed fitness instructors and other casual
instructors, all of whom report to the Centre Manager.
The business is operated on best business practice and complies with all legislative
requirements, local by-laws and is registered with the national body.
Bounce Fitness intends to market its brand through excellence in service and expertise to
establish itself as a premier provider of fitness and wellness in Australia. Much time is invested
in training the Centre staff to upgrade their professional skills and in customer service to
foster a loyal member base. Classes are innovative and varied with regular changes to
routines and activities.
Bounce Fitness has developed choreographed fitness moves with accompanying music which
is geared to the varying interests, needs and goals of the member group. It is intended that all
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ASSESSMENT TASKS
Qualification
name/code:
BSB51918 Diploma of Leadership and Management
Cluster number and
name:
LMD 3.2 Undertake project work
Units of competency: BSBPMG522 Undertake project work
Student’s ID: Advise all students to insert their ID when submitting for marking
Assessor’s name: Ensure your name or assessor name is inserted all pages submitted
Number of weeks 5
around Australia, gym and fitness centre members will continue to be enhancing personal
performance through classes designed and produced by this business.
Classes are coupled with state-of-the-art fitness equipment to cater to those who prefer
resistance training to aerobic workouts. Additional free weights allow for use by even die-hard
lifters.
All centres are carpeted in areas used for stationary activities, spacious, well-ventilated and
air-conditioned to make the environment as safe and comfortable as possible. They are light
and feature wrap-around mirrored walls. The decor was designed by a Brisbane firm and is
updated every three years. There are showers, toilets, lockers.
Each centre features a retail section selling fitness shoes, clothes and other related fitness
items. There is a small cafeteria which is leased to a provider who supplies healthy, low
calorie drinks and light food.
Each Centre has regularly scheduled aerobic classes ranging from high intensity to low
intensity. The scheduling is left to each Centre but must sustain a minimum average of twelve
in each class for them to continue to be held. The style of classes changes as new methods
are developed to sustain interest and provide variety.
Circuit classes are also scheduled for groups who move in a circuitous rotation around the
different resistance equipment sequentially as instructed by the Instructor. They are required
to complete interval aerobic exercises during the completion of a class to enhance the value
of the workout.
Very low intensity classes are also held in age care facilities to keep residents active and
incorporate light weights to keep them healthy. This exercise contributes to the physical and
mental health of participants as well as providing an interest in their day.
Special classes are held in high schools for senior students, sheltered workshops and other
special situations as requested and are operated at minimal or no cost as a community
service.
Funding is primarily from memberships. Memberships are sold on one, three, six and twelve
monthly basis on a decreasing fee scale. Casual members are welcome, but the daily rate is a
premium one.
Each Centre sells memberships to 120%. This means that at peak times it could be quite
crowded, but experience demonstrates that there is a maximum of 80% usage.
The retail arm of the business accounts for about 30% of the takings from each centre. The
strategic plan for retail is set to increase investment in sales this year to 35%. Each Centre will
be given a budget to develop and implement a sales and marketing plan to trial. The most
successful may be implemented nationally and will attract an incentive for the most
successful Centre.
The catering facilities are currently leased to private operators, and this is reconsidered during
each annual planning session by the Board, which produces 5% of the income, less than the
rent off-set.
The Board of Directors have come up with some business objectives and Key Performance
Indicators for the next 12 months for each of the Centres. You are the Centre Manager for the
Sydney Centre and are also required to meet the business objectives as per below:
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