This reflective journal details a student's experience researching challenges faced by support employment organizations assisting individuals with mental and intellectual disabilities. The student discusses the benefits of using focus groups and the challenges encountered, such as determining appropriate group sizes and addressing sensitive topics. The reflection highlights the importance of support from educators and supervisors in building confidence. It also addresses difficulties in participant recruitment and the subsequent narrowing of the study's focus to disability support in Australia. Ethical considerations, including maintaining privacy and confidentiality, are emphasized, alongside the importance of adhering to organizational policies and utilizing a research timetable for effective task management. The student also reflects on ensuring the wellbeing of participants to foster trust and loyalty, which is essential for data protection and maintaining participant privacy.