Influence of Workplace Discrimination on Staff: Ago Services Report

This research project analyzes the influence of workplace and racial discrimination on the performance of staff members at Ago Services, a company specializing in office furniture and equipment. The study investigates the impact of discrimination on employee productivity, absenteeism, and turnover, and the challenges faced by the company. The report includes a literature review on workplace discrimination, research methodology, and data analysis. It explores the strategies required to mitigate the effects of discrimination, such as providing equal opportunities, equal pay, and training sessions. The research also examines the challenges, including increased turnover and decreased market reputation. Recommendations are provided to minimize the impact of workplace discrimination and improve employee performance. The report aims to enhance understanding of the issue and suggest practical solutions for Ago Services.

Research Project
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Contents
Topic: “To analyse the influence of workplace discrimination on performance of staff members.
“A case study of Ago services ”......................................................................................................3
INTRODUCTION...........................................................................................................................3
Research aim:.........................................................................................................................3
Research objectives................................................................................................................3
Research question...................................................................................................................3
Rationale of research..............................................................................................................4
LITERATURE REVIEW................................................................................................................4
To gain understanding about concept of workplace discrimination in organisation..............4
To determine challenges and issues faced by company due to workplace discrimination....5
To examine the strategies require to be adopted by higher authorities of Ago services in order
to decline impact of workplace discrimination......................................................................6
Research Methodology....................................................................................................................7
Cost, access and ethical issues-..............................................................................................9
Data Analysis and Interpretation...................................................................................................10
Reflection.............................................................................................................................18
Evolution and limitations of research...................................................................................19
Recommendations................................................................................................................20
Conclusion.....................................................................................................................................20
REFERENCES..............................................................................................................................22
Research Ethics approval form......................................................................................................25
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Topic: “To analyse the influence of workplace and Racial discrimination on
performance of staff members. “A case study of Ago Services”.
INTRODUCTION
Workplace discrimination is also termed as employee discrimination that is mainly occur
because of age, background, religion, unequal pay, gender and many more factors. It as a result
negatively impact on the performance as well as productivity of employees. Most of the
companies facing issues such as increase in absenteeism rate, turnover rate, decline of market
reputation and so on. For the present research, Ago services is taken into consideration. The
company is situated in Hounslow and offered quality office furniture and equipment’s. At
present, the higher authorities of Ago services is facing issues because of workplace
discrimination and due to this its performance and market share is declined. For this, the whole
research is conducted hat involves aims, objectives of investigation. In addition to this, Literature
review section will be discuss in order to collect appropriate information for researcher.
Moreover, Research methodology is described that involve type and sources of data used in the
present research. Furthermore, limitations and recommendations will be given to company in
order to decline workplace discrimination.
Research aim:
Aim of current research is “To analyse the influence of workplace and Racial discrimination
on performance of staff members. “A case study of Ago services”.
Research objectives
 To know about the concept of workplace and Racial discrimination within an
organisation.
 To observe the strategies require to be used by higher authorities of Ago services in order
to minimise the impact of workplace discrimination.
 To analyse the challenges faced by Ago services due to workplace discrimination
Research question
 What do you know about workplace discrimination concept?
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 What are the strategies require to be used by higher authorities of Ago services in order to
minimise the impact of workplace discrimination?
 What are the challenges faced by Ago services due to workplace discrimination
Rationale of research
The purpose behind conducting this investigation where the main topic or the aim of
research is to examine the influence of workplace and racial discrimination on the performance
of employees working Ago services. In reference to academic criteria, the main aim is to
enhance the knowledge and understanding of people so their processional skills will be
improved. On the other hand in relation to investigator personal interest, the main purpose is to
improve their knowledge and skills of the staff members of the company so their future
outcomes produce in a positive manner. Also researcher might have personal interest related to
the topic for which they conduct the whole investigation.
LITERATURE REVIEW
To know about the concept of workplace discrimination within an organisation.
According to Henya, (2019), racial discrimination is any discrimination against people on the
basis of their colour, skin or ethnic origin. It is important for the organisations to minimise and
removing racism in the workplace. Companies with discrimination have negative brand image at
marketplace that impact on their market performance also. As per the view point of Rachael
(2018), Workplace discrimination in an organisation take place when an employee is untreated
because of age, gender, racism, background and many more. In many companies , it take place
when staff members did not pay equally ad belongs from similar position. In addition to this
there are several that did not provide equal opportunities to the male and female staff member,
which is the reason of arise of workplace discrimination issues within the organisation. It is
determine that direct workplace is arise when any of the employee is not treated equally the other
staff members. It also involve issues such as promotion, compensation, rewards, benefits and
many more (Dhanani, Beus, and Joseph 2018). One of the essential factor that occur
discrimination is giving preferences and priority to male staff rather them female staff. The
managers of companies believe that male staff can easily implement activities as well as
operations rather than female employee and it is the main reason behind occurrence of workplace
discrimination. The discrimination also take place on the basis of qualification of staff members,
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if an employee working on same profile but their qualification is different as some managers
differentiate staff members unequally. In some companies, age also matters as it is the perception
that a youth is more productive and effective in working and due to this rewards and benefits is
given to them and occur conflicts and issues such as workplace discrimination within the
organisation. In companies the opportunities to participate in decision making is given to higher
authorities or to people whom they have good connections. It occur negative mind set of
employees towards working and decline creativity level of overall performance. It is essential for
companies to allow each and every employee to staff members so that they did not feel untreated
at workplace. Moreover, discrimination on basis of religion, language and origin also take place
in companies and develop negativity in mind of employee (Colella and King, 2018). In many
organisation before hiring any female candidate, employers are ask if they have planning for
family as pregnancy is also at point of discrimination. Furthermore, discrimination on basis of
mental as well a physical ability is also take place as companies want to have talented and skilful
employees who can reach organisation towards success and growth as well.
To observe the strategies require to be used by higher authorities of Ago services in order to
minimise the impact of workplace discrimination.
According to Chen and Jekl, (2018), there are various strategies used by companies in
order to eliminate level of workplace discrimination. One of the strategy is providing equal
opportunity to both the male and female staff members that motivate each and every staff
member of company and develop positive mind set of employees towards working and decline
mental pressure of being discriminated at workplace. Another strategy that is adopted by
organisations is giving equal pay to staff members that belong from the similar position. It help
company to not only developing good relationship at workplace but also enhancing productivity
of company in an effective manner (Velez, 2018). The companies are also providing training
session to employees in order to make them aware workplace discrimination and their right to
protect themselves from any discrimination based on age, gender, region, sexuality, language and
so on. Acquisition of such strategies help an organisation to eliminate level of discrimination and
also increase efficiency of staff members that has positive influence on performance as well as
revenue level of association. One of the strategy is allowing employees to participate in decision
making process and share their thoughts and ideas in a proper manner. It help an entity to make
workers feel valued and important at workplace and motivate them towards attainment of
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objectives within give time period. In addition to this, it bring out creativity level and innovation
at workplace that has positive impact on performance of organisation at marketplace in an
appropriate manner. Development of policies considering behaviour, attitude, culture of
employees is also a strategy that aid in declining level of workplace discrimination within
organisation (Yoshimura, Bakolis and Henderson, 2018). It is important for organisations to
make use of such strategies in an appropriate manner so that equal and fair treatment is given to
employees that assist in enhancing performance level and develop brand image of company in a
best manner.
To analyse the challenges faced by Ago services due to workplace discrimination
According to Goodluck Chimezie Uncle Elei (2018), there are various challenges faced by
companies because of workplace discrimination. One of the major challenge is increase in
turnover rate and absenteeism rate as well. It is determine that if employees feel unfair at
workplace they lose interest in activities as well as operations of company and did not like work
with such organisations. It is determine that if employees leave organisation, it is required to hire
new candidate that may occur cost to company and has negative impact on its revenue level. In
addition to this, there is decline in performance level of workers as they did not work will full
zeal due to the mental pressure of being treated unfair at workplace. Another challenge faced by
an entity is decrease in market reputation of company that might has influence on the overall
profits and revenue in a negative manner (Heilman and Caleo, 2018). Workplace discrimination
has negative influence on employees mind which may turn to depression that leads to occurrence
of physiological disease. In addition to this, other issues that is faced by company is performance
of activities is getting decline by employees due to which they are not able to attain competitive
advantage at marketplace. Moreover, it also decline the revenue level and brand image of
company. It is essential for an organisation to ensure that their employees are treated fairly and
equally at workplace as it help them to make improvements and achieve objectives within give
time period. There are various laws developed by government in order to protect employee from
discrimination. Occurrence of such discrimination on basis of religion, caste, language arise legal
issue for company that develop negativity in market and decline its position that is not easy to
recover and build again. Deal with the legal issues also arise cost to company that may occur cost
and negatively impact on performance, profitability as well as revenue of company. To deal with
such situations, many of the organisation follow all the rules and legislation developed by
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government (Marchiondo, Ran and Cortina, 2018). Furthermore, it is determine that creativity
and innovation level of an entity is reduce if employees are unequally treated as is discriminated
on the basis of gender, age, sexuality, racism and so on. All this issues and challenges leads to
decline in performance and profitability of an organisation.
Research Methodology
Research methodology is a framework used by each and every researcher in order to acquire
and gather effective and appropriate information so that the whole investigation come to a
positive conclusion with the help of accurate information. Some of the most important elements
is described in a detail manner below, which improves the elements quality of gathered
information.
Research Methods
Quantitative Research: It is formulated to gather all numerical facts, figures, statistics
and numbers which help in drawing positive and appropriate conclusion. It has also been said
that collection of all the information can be done in form of telephonic interview, paper survey,
face to face interaction and many more. As a result all the data are being gathered in a table
format or in terms of numerical data which are in descriptive form.
Qualitative research: Another research method is qualitative approach and herein all
information & data is gathered in the form of non-numerical data. These data are collected on
the basis of perception of humans which are in not in numerical manner.
In addition to this, it has been identified that researcher adopt quantitative method as it
provides clear, accurate and authentic information which assist in developing positive
conclusion. Along with this, it will help in maintaining the positive result which leads towards
the success of predefine targets.
Data collection
For collecting data, there are mainly two types of method is used by research that is
secondary sources as well as primary sources of data collection.. These methods help in
gathering authentic & accurate information which is related with the topic so that positive and
accurate conclusion will be drawn by the researcher. Both these data collection methods are
going to be discussed as follows:
Primary data- This is the sort of data collected where researcher collect all the data for
first time and is original in nature. It is also known as real time data where researcher itself
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gather all the information which is quite time consuming and costly method. In the primary
research, investigator conduct interview, survey, observation, questionnaire and various other
factors so that fresh and raw data will be gathered in a proper manner.
Secondary data – It define as the research method where all the information are already
available and are not fresh. These information are gathered by researchers in past who conduct
the research on topic. These sort of data collection are economically beneficial and time
beneficial which are more accurate and reliable by the investigator.
In the present research, both primary & secondary data collection method are used by
investigator so that more accurate and authentic information and data will be collected by
researchers.
Questionnaire and sample size: It is necessary for researcher to determine the sample size
of the respondent in order to gather information by distributing questionnaire to them. In this
report, for conducting primary data collection investigator adopt questionnaire method where
they select sample size on the basis of random sampling method. Also total number of
respondents are 30 in number with the help of which investigator can easily gather all the answer
to the questions.
Questionnaire:
Q1) Are you attentive about the idea of workplace discrimination? Frequency
a). Yes 20
b). No 10
Q2) As per your viewpoint, what are the reason of occurrence of workplace
discrimination?
Frequency
a) Providing of unequal opportunity to men and women 13
b). Unequal pay 12
c). Racism 5
Q3) As per your viewpoint, what is the influence of workplace discrimination
on Ago services ?
Frequency
a). Decline in productivity 10
b). High employee turnover rate 10
c). Decrease in market reputation 10
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Q4) According to you, is workplace discrimination has negative influence on
productivity and performance of Ago services ?
Frequency
a). Strongly Agree 10
b). Agree 8
c) Disagree 6
d). Strongly Disagree 6
Q5) Does eliminating workplace discrimination help company to attain
competitive advantage.
Frequency
a). Yes 22
b). No 8
Q6) What are the challenges faced by Ago services due to workplace
discrimination?
Frequency
a). Decrease in performance level 12
b). Employee dissatisfaction 10
c). Decline in overall market reputation 8
Q7) According to you, what are the various strategies adopted by company for
reducing the level of discrimination at workplace?
Frequency
a). Equal opportunity to men and women 10
b). Providing of training session on workplace discrimination 8
c). Equal pay to male and female staff members 12
Q8) As per your viewpoint, what is the impact of adoption of such strategies
for decline in workplace discrimination?
Frequency
a). Positive impact 15
b). Negative impact 5
c). Neutral impact 10
Q9) what are the benefits attained by higher authorities of Ago services by
executing workplace discrimination strategies?
Frequency
a). Employee retention 12
b) Increase in performance level 11
c). Raise in market share 7
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Q10) Provide recommendations or suggestions to the managers of Ago services
to reduce impact of workplace discrimination?
Cost, access and ethical issues-
For every research, the most essential element is the cost and time which plays very
significant role in the success and failure of the outcome. In the present report, both cost and
time frame are decided in advance by the researcher. For the element time, a time horizon
framework is adopted where two types are there one is Cross sectional and the other one is
Longitudinal studies. Apart from, cost access is the another element where researcher have the
full control over the gathered information and data which help in performing all the business
functions in an effective manner. Time period taken by the researcher in order to conduct the
whole investigation are only 3 months. Another factor which needs to be considered by the
investigator while completing the whole research is ethical considerations. Each and every
investigator need to adopt as well as follow every ethical consideration so that research will be
completed in an effective and appropriate manner without facing any kind of issues. While
conducting the investigation, researcher need to secure and safe the personal information of
respondents so that their may be a development of trust and loyalty between researcher and
respondent. Apart from this, while gathering all the data from respondents there must be
adoption of all the ethical values so that the whole investigation concluded in an appropriate
manner.
Data Analysis and Interpretation
Q1) Are you attentive about the idea of workplace discrimination? Frequency
a). Yes 20
b). No 10
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a). Yes b). No
0
5
10
15
20
25
20
10
Interpretation: The graph given stated that out of total 30 participants, 20 have idea
about workplace discrimination. The remaining 10 participants did not know about concept and
importnace of workplace discrimination. It is suggested to company to provide training session
to employees in order make them aware about their rights and about workplace discrimination
concept in an effective manner.
Q2) As per your viewpoint, what are the reason of occurrence of workplace
discrimination?
Frequency
a) Providing of unequal opportunity to men and women 13
b). Unequal pay 12
c). Racism 5
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a) Providing of unequal
opportunity to men and
women
b). Unequal pay c). Racism
0
2
4
6
8
10
12
14 13
12
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Interpretation: The given graph shows that one of the reason of occurrence of workplace
discrimination is unequal opportunity is given to male and female staff members, which is the
perception of 13 participants out of 30 respondents. In addition to this, 12 participants said that
giving unequal pay to staff members arise discrimination at workplace. Moreover, remaining 5
respondents out of 30 participants states that racism is also a reason. It is significant for an
organisation to focus on reasons of occurrence of discrimination in order to deal with it and
improve it in an effective manner.
Q3) As per your viewpoint, what is the influence of workplace discrimination
on Ago services ?
Frequency
a). Decline in productivity 10
b). High employee turnover rate 10
c). Decrease in brand image 10
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