This report investigates the impact of age and social-cultural discrimination on communication practices in the workplace, using PizzaExpress as a case study. It outlines project aims, objectives, and a project management plan, including cost analysis, scope, and timeline. The work breakdown structure and Gantt chart are provided for project organization. The research employs quantitative and qualitative methods to analyze data and identify challenges related to equality and diversity, and the report proposes strategies to minimize discrimination, such as employee training and adherence to legal provisions. The report concludes with reflections on the project's process and findings, offering recommendations for fostering a more inclusive and effective workplace environment.