This report analyzes The Walt Disney Company's operations management strategy, focusing on its business activities across studio entertainment, parks and resorts, media networks, and consumer products. It details the company's service delivery processes, including the application of lean six sigma methodologies to eliminate defects, reduce costs, and enhance customer value. The report also suggests improvements such as developing process manuals, automating service delivery, and strengthening customer service skills. Furthermore, it explores the factors contributing to Disney's success, including effective procurement and supply chain strategies, business process re-engineering, and the implementation of six-sigma principles. The analysis highlights Disney's ability to adapt to changing market trends and maintain a competitive edge through continuous improvement and performance monitoring. Desklib provides access to similar documents and solved assignments for students.