BSBLDR502: Lead and Manage Dispute Resolution Policy for CBSA

This document outlines a Dispute Resolution Policy for Complete Business Solutions Australia (CBSA), a simulated business. The policy details procedures for resolving disputes, emphasizing the importance of communication, analysis of the issue's source, and the roles of superiors in addressing conflicts. The policy covers various aspects, including technical malfunctions, employee negligence, and breach of policies. It references related documents such as employment contracts, settlement deeds, and compensation forms. The document is part of a broader assessment for the BSBLDR502 unit, covering topics like establishing workplace systems, developing systems, and policy consultation. The provided materials include business details, an organizational chart, a code of ethics, and communication policies, offering a comprehensive view of CBSA's operational framework and its approach to managing workplace relationships. The assessment tasks include establishing workplace systems, developing systems, and policy consultation.

Dispute Resolution Policy
& Procedures
63658367805003751.DOCX
© 2019 EDUWORKS RESOURCES PAGE 1

Purpose
This Dispute Resolution policy is designed to outline the steps taken for resolving dispute issues and service in
Complete Business Solutions Australia (CBSA).
Policy
This policy ensures that the company has been developing certain steps in resolving disputes in the organisation.
Issues can be of any sort, any time and any kind. Hence, it is to be ensured by the employees that they are prepared
to manage themselves and avoid any dispute arising due to their negligence. To cases of unwanted issues arose, the
company administration is there to resolve the issue. However, the stated procedures remain same for both
employees and administration in varying case levels.
Procedures
1. It is primarily necessary to analyse the kind of dispute and its source.
2. Communication is important to understand the perspectives involved members or parties in the dispute.
3. In case of technical malfunctioning, the authorised respondents are to be informed and they shall take over the
matter under their responsibility.
4. The superiors or managers are responsible for responding to any need of situation and resolve it with either
making mutual settlement amongst the convicts or penalising if anyone found guilty.
5. In cases of conflict arrival, mere warnings are levied at the primary stages and consecutive breach of policies can
lead to organisation taking serious steps against the found guilty.
Related policies, procedures, forms, and documents
The following are related to this policy and procedure:
1. Legal employment contracts
2. Deeds of mutual settlement
3. Warranty issuance papers for product related issues
4. Compensation process forms and documents
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