Dissertation Chapter: Data Analysis, Conclusion, and Recommendations

This dissertation chapter focuses on data analysis and the subsequent conclusions and recommendations regarding the impact of training and development on employee relations within the BPO industry. The analysis utilizes qualitative methods, including frequency tables and statistical tools, to evaluate primary data collected through surveys of employees from companies such as Ovex Technologies, SKY BPO, and The Resource Group (TRG). The findings explore various aspects of employee experience, including tenure, induction training, socialization, professional training types, and the perceived effectiveness of training programs. The analysis reveals insights into employee perceptions of training's influence on motivation and workplace relations, leading to a comprehensive understanding of the subject matter. The chapter concludes with a summary of the key findings and provides recommendations based on the research.

Dissertation Chapter- Data analysis and
Conclusion& Recommendation
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TABLE OF CONTENTS
CHAPTER -4 DATA ANALYSIS .................................................................................................3
4.1 Introduction............................................................................................................................3
4.2 Qualitative analysis................................................................................................................3
CHAPTER- 5 CONCLUSION AND RECOMMENDATION ....................................................28
5.1 Conclusion...........................................................................................................................28
5.2 Recommendation.................................................................................................................28
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CHAPTER -4 DATA ANALYSIS
4.1 Introduction
The next section after carrying out the section of research methodology is analysis of the
information. The particular chapter deals with appraising and evaluating the information that has
been collected by the investigator. It includes presenting the information in manner that is
understandable and in suitable format. The specific section would yield findings which can be
utilized in order to draw valid outcomes from the thesis. In the present thesis that aims at effect
of training and development on employee relation data has been evaluated. For the sake of
attaining information primary and secondary sources have been employed. In addition to this the
data gathered is assessed by the means of qualitative method. Under this statistical tools such as
frequency table, mode and pie charts have been applied. The responses of the employees can be
gained regarding the frequency table with which proper conclusion can be drawn in an efffective
manner.
4.2 Qualitative analysis
Frequency table
For how long, till today, have you worked here?
Frequency Percent Valid Percent Cumulative Percent
Valid
Up to one year 9 8.9 9.0 9.0
1-2 years 12 11.9 12.0 21.0
2-3 years 11 10.9 11.0 32.0
3-5 years 39 38.6 39.0 71.0
5 or more years 29 28.7 29.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
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Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding amount of time that is spent
by them in the company tell the date, it has been examined that out of 100, 9 respondents say up
to one year, 12 replied 1-2 year, 11 said 2-3 years, 39 says 3-5 years and 29 replied 5 years and
more.
Analysis: From the analysis of the responses that have been attained through survey of the
employees it has been gained that majority of the respondents have spent 3-5 years within the
organization. This reflects there is presence of greater number of employees who have spent
many years within the firm.
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Did you receive induction training when you joined the company?
Frequency Percent Valid Percent Cumulative Percent
Valid
Yes 59 58.4 59.0 59.0
No 41 40.6 41.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
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they have received induction training when you joined the firm it has been examined that 59
respondents replied yes. However 41 employees replied no to the view.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents replies yes to the view that they receive
induction training when joined the firm. This reflects that companies are involved in carrying out
induction program for the sake of increasing familiarity among the personnel towards the
business and the work that is being performed as well.
Was socialization with colleagues and managers part of the induction process?
Frequency Percent Valid Percent Cumulative Percent
Valid
Yes 63 62.4 63.0 63.0
No 37 36.6 37.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
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Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding was socialization with
colleagues and managers part of induction process, it has been examined that out of 100, 63
respondents replied yes. However 37 employees said no the the statement.
Analysis: From the analysis of the responses that have been attained through survey of the
employees it has been gained that majority of the respondents believes that socialization with
colleagues and managers part of induction process. They feel so because of the reason that with
the assistance of socialization employees are able to develop sound relationship with people
whom they will report and who is their boss. Thus with such familiarity related with job is
developed to a greater extent.
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Did you receive any professional training by the organization related to your work?
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 100 99.0 100.0 100.0
Missing System 1 1.0
Total 101 100.0
Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding whether
they have received professional training by the firm in relation to the work it has been examined
that 100 respondents replied yes. However none of the employee replied no to the view.
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Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that all the respondents replied yes to the statement that professional
training has been organized by the firm. This implies that firm is involved in carrying out
professional training that assist in increasing skills of the personnel to a greater extent.
What type of training did you undertake?
Frequency Percent Valid Percent Cumulative Percent
Valid
Communication 41 40.6 41.0 41.0
Safety 16 15.8 16.0 57.0
Quality control 14 13.9 14.0 71.0
Team working 13 12.9 13.0 84.0
Customer service 16 15.8 16.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
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Finding: When the employees of BPO industry that includes companies like Ovex Technologies,
SKY BPO, and The Resource Group (TRG) were asked regarding the type of training that is
being undertaken by them, it has been examined that out of 100, 41 respondents replied
communication. However 37 employees said safety. In addition to this 14 employees responded
quality control. Moreover 13 said team working and 16 replied customer services is the type of
training undertaken.
Analysis: From the analysis of the responses that have been attained through survey of the
employees working in BPO industry it has been gained that majority of the respondents believes
that communication is the type of training that is being attained by them. This is because they
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believe that it is the aspect that is needed by every employee. With effective communication the
work flow can be smooth.
To what extent you find that training and development program is helpful and effective for developing the
skills required in your job?
Frequency Percent Valid Percent Cumulative Percent
Valid
Very ineffective 12 11.9 12.0 12.0
Ineffective 19 18.8 19.0 31.0
Moderate 9 8.9 9.0 40.0
Effective 10 9.9 10.0 50.0
Very effective 50 49.5 50.0 100.0
Total 100 99.0 100.0
Missing System 1 1.0
Total 101 100.0
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Finding: The employees of the BPO industry were being surveyed that includes companies like
Ovex Technologies, SKY BPO, and The Resource Group (TRG) were asked regarding the extent
to which they find training and development program is helpful and effective for developing the
skills required in job it has been examined that out of 100 respondents 12 employees replied very
ineffective, 19 said ineffective, 9 respondents feels moderate. However 10 employees said
effective as well as 50 employees replied very effective.
Analysis: By the means of analysis of the responses gained through survey of the employees it
has been determined that majority of the respondents replied training training and development
program is very effective for developing the skills required in job. This is due to the reason that
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