DITO: HR Skills, Learning, and High Performance Working Report

This report provides a comprehensive analysis of developing individuals, teams, and organizations (DITO), focusing on the context of the Wetherspoon restaurant. It begins by identifying the essential knowledge, skills, and behaviors required by HR professionals within the organization, particularly for waitresses. A personal skill audit and a professional development plan are formulated, highlighting areas for improvement and strategies for enhancing skills such as teamwork and memorization. The report then differentiates between organizational and individual learning, training, and development, illustrating these concepts with examples specific to Wetherspoon. It explores the importance of continuous learning and professional development for sustainable business performance. The report further examines how high-performance working (HPW) contributes to employee engagement and competitive advantage, assessing various approaches to performance management and critically evaluating their effectiveness in fostering an HPW culture. The analysis concludes with an assessment of how HPW leads to improved employee engagement within the context of the Wetherspoon restaurant.

Developing Individuals, Teams,
and Organisations /DITO/

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Knowledge, skills and behavior required by HR professionals.............................................1
P2 Personal skill audit and professional development plan........................................................2
LO2..................................................................................................................................................5
P3 Difference between organizational and individual learning, training and development.......5
P4 The need of continuous learning and professional development for sustainable business
performance.................................................................................................................................7
TASK 2............................................................................................................................................9
Demonstrating understanding on how high performance working contribute to employee
engagement and competitive advantage......................................................................................9
Benefits of applying high performance working in a particular organizational situation.........11
Assessment of different approaches to performance management...........................................12
Critical evaluation of different approaches to performance management................................13
Assessment of how high performance working lead to improved employee engagement.......14
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
The developing of individuals, team and organizations includes development of self and
team behavior but also development in personality. The behavior of individual employees and
teams leads to development of organization which could be measured by effectively and
efficiently achievement of goals (King, 2016). This report will present study about Wetherspoon
restaurant. The JD Wetherspoon plc is a company in UK which is a public house company. It
was founded by Tim Martin in the year 1979. Also, the company Wetherspoon plc operated 900
pubs and also it is known as chain of Lloyds no. 1 bars (Kelly, Blake, and Plunkett, 2016). The
company is also converting their attractive premises into pubs which attracts many new
customers.
This report will lay emphasis on skills, behavior and knowledge that is required by HR
professionals of Wetherspoon restaurant and also, personal skill audit along with professional
development plan will be formulated in the report. The report will cover difference between
individual and organizational learning, training and development. Also, the need of continuous
learning and professional development for Wetherspoon restaurant will be explained in the report
(Leybourne, and Kennedy, 2015). The report will also highlight high performance working's
(HPW) contribution for employees engagement and competitive advantage. It will also cover
different approaches of performance management with examples of their support to high
performance working (HPW) commitment and culture for the Wetherspoon restaurant.
LO1
P1 Knowledge, skills and behavior required by HR professionals.
Knowledge required by Waitress of Wetherspoon restaurant. Knowledge about the menu card – The Waitress of Wetherspoon restaurant should know
about the menu of their work place. By this they should also have strong verbal technique
which attracts customers. The waitress of Wetherspoon plc should have knowledge about
all kind of food varieties available at their place. The Wetherspoon is also operating in
pub so waitress should know about availability of drinks and snacks in their department
of pub (Drew, McCallum, and Roggenhofer, 2016). Delegation of task – The Waitress should know about whom they can allot their tasks.
They should be updated about their peers and co-workers by whom they can take help in
regarding to their tasks.
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 Whom to take orders – The Waitress should know all their coordinators and supervisors
so that they can easily take orders from them (Kelly, Blake, and Plunkett, 2016). Also,
they can also manage their works accordingly with the reference of supervisors. Drinks not to be served to underage – The Waitress should know all the norms like not
to serve drinks to customers below the age of 18. This unethical practice should be
avoided by Waitress so that they work according to the norms of Wetherspoon restaurant. Knowledge of techniques and tools – The Waitress should have knowledge of tools and
techniques which are used in the restaurant Wetherspoon (Kelly, Blake, and Plunkett,
2016). This will help them in accomplishing their task in efficient and effective manner.
Like use of Lifts, cash caddy, foil cutter, bottle opener, etc. should be known to Waitress.
Skills needed for the job role of Waitress in Wetherspoon restaurant.
 The Waitress of Wetherspoon should able to solve basic maths while billing.
 They should have skill of good verbal communication.
 Good team working skills should be in Waitress of Wetherspoon.
 Able to manage good relationship with customers.
 Excellent physical strength and energetic so that waitress can comply with working of
Wetherspoon (Tako, and Kotiadis, 2015).
 Good listening skills which will help them as guidelines to accomplish their task. Eager to learn new things and tasks.
Behavior of Waitress of restaurant Wetherspoon.
 Waitress should follow polite behavior with customers and visitors.
 The waitress must show attentiveness towards orders of customers.
 Friendly behavior with co workers and peers (Lindon, and Brodie, 2016).
 Waitress execute cooperation with team working.
 They should be obedient towards their supervisors and follow all their orders.
P2 Personal skill audit and professional development plan.
1. Personal skill audit of Veneta Sirakova
 SWOT Analysis
STRENGTHS WEAKNESSES
 Great verbal communication skills.
 Able to handle multitasking activities.
 Face difficulty in teamwork.
 Lacks in punctuality.
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 Highly energetic
 Good at conflict resolution at work
place.
 Can deal with basic maths
calculations
 Not very good at memorizing things.
OPPORTUNITIES THREATS
 Position of Coordinator.  Threat from other waiters.
 Aggressive customers.
 Skill audit
SKILL TYPICAL DESCRIPTORS SKILL LEVEL
Very
low
Low Moder
ate
High Very
high
Decision making
and problem
solving skill
Able to make frequent decision
which help customers while
ordering food, Suitable and
appropriate solutions for
customer grievances.
Communication
skills
The skills include verbal skills
which will help waitress while
communicating with customers.
Teamwork Able to manage work in team,
cooperation and coordination in
teams of restaurant and
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suggestions for contributing
ideas in team working.
Multitasking Manage various tasks at same
time, successful achievement of
task in efficient manner.
Punctuality Aware of waste of time, Avoid
them while task completion.
2. Professional development plan
WHAT TO
DEVELOP ?
HOW TO DEVELOP ? TIME
DURATION
Working in team I need to develop my working skills in team. This
position of Waitress needs proper coordination in team
of waiters. The team work will improve my working
and help me in dealing with complicated task. For this I
will try to make strong relationship with my peers as
well as with supervisor. I will ask my supervisor every
possible query and work according to him. I will help
my other team member in accomplishing their task and
work as a good team member. I will also try to
contribute my suggestions for supervisors decision
making which will help them in manage work in
efficient manner. I will try to avoid conflicts and
arguments while at workplace and also speak politely
with every individual team member. By this I will able
to build skills of team working.
3 Months
Punctuality issues I will manage my personal task and try to accomplish
them on time so that I can arrive at work place on time.
I will also try not to reach late at restaurant. I will try to
make deliver the food orders on time so that customers
1 Week
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need not have to wait for their order. I will try to be
punctual for improving impression among restaurant
where I will own position of Waitress. I know that I will
able to manage my task in time if I arrive on my job in
time.
Not good in
memorizing things
I am not very good at memorizing things that is why I
forget the menu dishes and sometimes orders of clients
too. For this I will make a notepad and will write each
and every order in this. This will help me to keep
memorize tasks and food orders. Also, by this I will
able to manage every task in efficient manner.
2 Days
LO2
P3 Difference between organizational and individual learning, training and development.
 Organizational and individual learning
Basis Individual learning Organizational learning
Meaning
The individual learning is the
capacity which builds knowledge
of individual by reflection of
theirs about external sources and
by personal elaboration of
experience and knowledge (Tako,
and Kotiadis, 2015).
While organizational learning is
process of transferring, creating and
retaining knowledge and skills in an
organisation. This is done in order
to make improvement in any
organisation.
Benefits By learning individually, a person
improves their academic
performance. Also, they feel
motivated and confident after
learning. They improve their
skills and gain experience in
order to contribute towards their
Organizational learning is important
to create innovation in business
entity (Earley, Fidler, and Ouston,
eds., 2017). Also, the businesses
conducts organizational learning for
effectiveness and efficiency
working of their work force. This
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organisation. will improve not only work
performance of an organisation but
also improves skills of an individual
performing in organisation for
accomplishing that task.
Source of learning
An individual learning can be
learn through anywhere. Like
through internet, peers and other
institutions of learning (Kelly,
Blake, and Plunkett, 2016).
Whereas the organizational learning
can be achieved only withing
premises of the organisation by
supervisor or trainer hired by the
company for train employees.
Examples
Like in Wetherspoon restaurant,
Waitresses learn different
languages to upgrade their skills
and also to contribute to the
company as well.
But, Wetherspoon restaurant
conducts learning programs like
training regarding tools and
techniques usage is an
organizational learning which is
conducted by the organisation as a
whole.
 Training and development
Basis Training Development
Meaning The training is a process of
learning which work force of an
organisation get as an opportunity
in order to develop competency,
knowledge and skills according to
requirement of job (Earley,
Fidler, and Ouston, eds., 2017).
Development is a process of
education that is concerned with an
overall employees' growth
(Alagaraja, and Shuck, 2015).
Focuses on The training focuses majorly on
developing knowledge and skill
for current job. Such as, in
While, development focuses on
building competencies, knowledge
and understanding which helps the
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Wetherspoon plc, Waiters focuses
on development and enhancement
of skill by learning use of tools
and techniques.
company in overcoming challenges
in the future.
Term Training is generally a process of
short term that is 4 to 6 months
(Alagaraja, and Shuck, 2015).
Unlike, development is a process
which is continuous and hence it is
long period.
Motivation The trainer is a person who trains
and instructs trainees at the time
of training. They also motivate
them for the same. Like in
Wetherspoon, trainer motivates
work force for successfully
accomplishing training.
On the other hand, Development is
self motivation where, trainee
motivates themselves for
assignments related to future.
Aim The training in Wetherspoon is
related with specific job which
will be done by work force
(Kelly, Blake, and Plunkett,
2016).
In contrast, with development is for
gaining general and conceptual
knowledge of employees which
stays with them forever.
P4 The need of continuous learning and professional development for sustainable business
performance.
Kobl's learning theory
7
Figure : Kobl's learning theory
(Source : Kobl's learning theory, 2015)

 Concrete experience – This stage is for building up experience through continuous
learning and update knowledge and skills of individual. By experiencing any situation by
the employees of companies like Wetherspoon plc lays a foundation which will help
them in the future (Sanghi, 2016). Reflective observation – The new experience that is gain by individual of Wetherspoon
will help them and provides a bridge between understanding and experience (Boehe, D.
2016). By the skills and experience, the work force of the Wetherspoon able to deal with
situations. Abstract conceptualization – The reflection in early stage gives a new idea which can be
modified according to arisen situation in Wetherspoon restaurant (Kelly, Blake, and
Plunkett, 2016). On this stage, employees or members of work force conclude the idea
which is actually solution for problems occurred in the company. Like problem of
customer dissatisfaction, ambiance of restaurant, innovation in menu etc. For this
suggestion of employees of are taken and this way they able to generalize their ideas.
 Active Experimentation – The learner then applies their ideas and suggestion in the
company which is helpful for them in getting end results.
Therefore, the continuous learning is important because by these employees of an
organisation contributes various innovative ideas and valuable suggestion which help
management in decision making (Bain, and Taylor, 2017). Also, the employees stay updated and
they know the usage of equipment, tools and other machinery. This way the company like
Wetherspoon restaurant able to attain their goals because of their efficient workforce.
Sustainability of continuous professional development (CPD)
 The continuous professional development (CPD) ensures capabilities that keeps pace
with current standard of other people which are prevailing in the same field (Sanghi,
2016).
 It delivers benefits to organisation because by this the employees enhance and maintain
skills & knowledge of professional service for customers of Wetherspoon.
 Continuous professional development provides aid in maintaining interest of employees
because the employees able to learn new skills, possibilities and knowledge.
 It also helps in increasing confidence of employees among public like they don't get
embarrass at public speaking.
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TASK 2
Demonstrating understanding on how high performance working contribute to employee
engagement and competitive advantage.
High performance working is highly important for the growth and development of the
organization. High performance working is an organizational tactic which helps in effectively
defining the practices and also helps in improvising organizational capacity and productivity.
High performance work practices effectively attract, hire, develop, select and retain productive
employees in the organization which eventually leads to high performance and productivity in
the organization. They need to develop various effective practices into the organization which
leads to high performance and productivity for the WETHERSPOON REST. It helps in
improvising the completive position of the company which h leads to higher operational
efficiency and performance (The Impact of High Performance Work System (HPWS) on
Employee Productivity as Related to Organizational Identity and Job Engagement, 2014).
Human resource management of the WETHERSPOON REST. plays a critical role in attracting,
recruiting, selecting, hiring, retaining, motivating and developing an organizational workforce
effectively and efficiently. High performance work environment helps in building competitive
advantage and employee engagement for the company. Employee engagement leads to
organizational commitment, alignment, employee satisfaction, talent retention and effective
productivity (Shin and Konrad, 2017).
High performance work environment also leads to higher competitive advantage for the
WETHERSPOON REST. which eventually leads to higher sales and revenues, higher market
share, increase in shareholders value and higher profitability helps company to maintain their
competitive position effectively. Implementation of high performance work system helps in
reducing cost of the company which leads to higher economies of scale for the
WETHERSPOON REST., while still adding value to the company. Providing equal
opportunities to the employees of the company helps in effectively improving career
development opportunities and performance to the employees of the organization which leads to
increase in employee engagement and job satisfaction. The management of the organization give
effective training to employees of the WETHERSPOON REST. to build skills, knowledge and
attitude which leads to higher operational efficiency and performance for the company
(Chamberlin, Newton and LePine, 2018). Employees have the power to take necessary decision
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and keep them motivated to enhance the operational efficiency and performance for
WETHERSPOON REST (Page and et.al., 2018). All the information of the company has been
effectively distinguished in order to gain insights and ideas of the employees which helps in
contributing to the growth and success of the organisation. Rewarding employees for the work
performed by them helps in motivating employees and eventually leads to higher organizational
performance (Developing and Sustaining High-Performance Work Teams, 2019).
High performance work focus on developing employee friendly organizational structure
and culture which leads to positive work life balance. It also helps in building meaningful
workplace environment where managers and workers are supportive which leads to higher
operational efficiency and standards. Implementation of high performance work practice helps in
better outcomes and rests for the organization which eventually leads to higher competitive
advantage and employee engagement into the WETHERSPOON REST. This helps in eradicating
negative performance in the organisation by continuously improvising the organizational culture
and environment. This helps in analysing the attributes of each employee which leads to higher
operational efficiency, performance and productivity. High performance work leads to job
satisfaction and motivation among employees which leads to higher operational efficiency and
productivity for WETHERSPOON REST (Ogbonnaya and Nielsen, 2016). High performance
work helps in reducing employee turnover, reduce absenteeism and also benefit company in
improvising employee behaviour and attitude with improved quality and service.
For instance: Implementation of new technology into the organization and any change in
organizational structure helps in effectively implementing high performance work practices into
the WETHERSPOON REST. This helps company in coordinating employees which helps them
to perform effectively in team. High performance practice will help in motivating employees to
adapt to such change in order to gain higher competitive advantage and employee engagement
for WETHERSPOON REST. Effective implementation of high performance work practices
helps in reducing cost ad also helps in maintaining competitive position in the market which
leads to higher operational efficiency and standards. This helps in retaining prospective
employees into the organization by effectively motivating employees which eventually helsp in
achieving goals and objectives of the company effectively and efficiently (Buchanan and
McCalman, 2018).
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