Assessment 3: Developing Workplace Diversity and Communication - E1141

This assignment, part of the E1141 Diploma of Community Services, focuses on developing effective workplace diversity and communication strategies. It addresses legal and ethical requirements, stakeholder engagement (both internal and external), and the creation of inclusive communication plans. The assignment requires the student to analyze communication needs, identify competing interests, and propose communication strategies tailored to a diverse staff and client base. It includes examples of adapting communication materials, developing a comprehensive communication plan with considerations for inclusivity, and evaluating the plan's effectiveness. Furthermore, it explores the financial implications of implementing such a plan and analyzes the impact of political, economic, social, and technological factors (PEST) on the plan's success. The student demonstrates an understanding of how to promote respectful workplace diversity and adapt communication for diverse audiences, aiming to enhance service delivery.

Student Name:
Student ID:
32507B/03 Knowledge Test – Short answer
questions
E1141
Diploma of Community
Services
Module 1
This is Assessment 3 of 3
1. Background/Overview
Australia is an increasingly multi-cultural and multi-lingual diverse
society. In order to communicate effectively and understand the
changing needs of clients, community service workers need to
have a comprehensive understanding of diversity and
communication.
Community services workers who are currently in the sector
should be aware of diversity, however, it is the responsibility of
managers and team leaders to develop, manage and promote
diversity through effective communication strategies.
2. Brief
In this assessment, you will demonstrate the knowledge required
to develop workplace diversity and communication strategies to
meet organisational objectives. This will include the ability to
identify legal and ethical requirements, the relevance of
stakeholders, both internally and externally, and the need to
employ a range of different strategies to meet those needs. Your
answers will require you to demonstrate you have considered the
potential outcomes and impacts of your communication and
diversity protocols.
Some of the questions in this assessment have multiple parts to
the them, so please make sure you answer all the parts and pay
attention to the numbers of examples required (where indicated)
and the required word counts (where provided).
Deliverables
Answer the questions,
complete the tasks in this
document and submit it.
To do list:
1. Write your name and
student ID at the top of this
document.
2. Read the
background/overview and
brief sections of this
document.
3. Read the questions and
answer in the tables
provided or where it is
displayed 'click here and
type your answer'.
4. Save the Word document
using the naming
convention: [your student
number]_[assessment]_[ass
essment number].doc. For
example:
“12345678_31135_01.doc.”
5. Upload your document in
Open Space using the
relevant Assessment
Upload link in this Module.
6. Use the assessment rubric
(at the end of the
document) to provide a
guide to the assessment
criteria.
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1. Determining the communication needs of a diverse staff and clients
As an organisation, it is common to liaise and/or work in partnership with different stakeholders and other
service providers within your local community to enhance service delivery for both clients and staff.
Prior to communicating any information about your service and to clients who engage with it, you must be
aware of your organisation’s processes, reporting hierarchy and your legal and ethical requirements must
be considered.
a) In the table below, provide one example for each of the legal and ethical requirements listed that may
prompt your organisation to access external sources. Identify the relevant stakeholder/s to fulfil this
requirement.
We have provided an example.
Legal and ethical
requirements Example (25 words) Stakeholder/s
Example: Clients’ rights Client is not satisfied with the service and wishes
to make a complaint. Ombudsman
Confidentiality of client
information
Information of a client leaked out without any legal
permission neither with the consent of the client
and is not happy with the same
Office of the
Australian
Information
Commissioner
(OAIC)
Equitable access to services
Client not allowed access some services without
any genuine reason as to why not to yet others are
freely accessing the same.
Australian Council
of Social Service
(ACOSS).
Duty of care Employee not granted protection by the employer
while in the field from an unruly community.
Ombudsman
Mandatory reporting
Any concerns of child abuse such as child sexual
abuse
Communities
Child Protection
and Family
support
Informed consent
The professional starts to obtain information from
the patient without first disclosing appropriate
information to a competent patient so that she/he
can make a voluntary choice to accept or deny the
process/activity
Western Australia
Health (WA)
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b) In order to show respectful workplace diversity, there are various types of communication needs that
are required in a community services organisation. With reference to the diversity of the staff and local
community, in the table below identify three (3) types of internal or external communication needs, that
could result in competing or conflicting interests. In the next column, describe why it is a competing or
conflicting interest.
We have provided an example.
Internal or external
communication need
Description of potential competing/conflicting interests
(10-25 words)
Example: Celebrating Christmas Not all cultures celebrate Christmas. How can we include these
cultures?
Relational relationships Some cultures can freely associate or marry from their extended
relatives while others may not only marry but cannot relate freely.
Competition Two communities or cultures may have competing ideas/activities
that can hamper cooperation such as farming and pastoralism
Type of food served Some types of foods maybe considered unfit for consumption by
other cultures and at the same time fit by others.
c) Communications within the workplace are required to keep staff updated of all policies and procedures.
Based on the diversity of the CareShore staff profile, consider cross-cultural communication strategies.
In the table below, provide three (3) types of communication strategies that could be used to share
information and justify the selection of each method.
Provide three examples.
Communication strategy or
improvement
Justification of strategy
(20 words)
1.Verbal communication strategy (oral
and verbal)
This method is faster and takes less time to explain a
point. It also allows staff to express their feelings freely
thus enhancing comprehension.
2.Non-verbal communication strategy
This method can be used with those who have various
disabilities such as the deaf. The use of visual cues also
helps to enhance understanding by deepening the
impression.
3.Visual communication strategy
This method can also be used to seek attention and
provide documentation. Various communication through
visuals such as electronic newsletter can also be used
by the HR at the workplace to comply with safety laws.
d) Describe the communication channel(s) or communication mediums that could provide the greatest
audience reach (50 words)
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One is the use of employee app. An internal communications app is the best non-desk communication
approach that combines most of the advantages of traditional channels and promises to be a powerful
mobile employee communication method. The staff can get any updates while at work or not and can
respond appropriately. Secondly, the creation of a social media group where all employees are members
can also be a great channel of communication. All updates and discussions can be accessed through this
group.
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e) In the table provide 3 (three) communication needs and identify how the communication may be
adapted for use by audiences with other diversity needs.
We have provided an example.
Adapting Existing Communication Materials for inclusiveness
Communication need Communication
channel(s)
How it could be adapted
and for whom?
Audience Adaption
Example: Bathroom gender
identifiers
International symbols
sign/plaque
Visually impaired
Non English
speaking
Braille embossing
Pictures
1. Fire assembly point Fire outbreak symbols and
pictures
All in the
organization Braille pictures
2.Parking of vehicles Using pictures
Visually impaired
Non English
speaking
Braille embossing
pictures
3.Board room behaviour Using pictures and Audio
Non English
speaking, old and
Visually impaired
Voice or audio
output
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2. Developing a communication plan
In the table on the next page, develop a communication plan for the five (5) diversity-inclusive information
strategies listed.
You will need to complete the following information for each of the five strategies:
a) Identifying the stakeholders and whether they are internal or external
b) Deciding the most appropriate channel or medium
c) Proposing the most appropriate timing
d) Identifying how to promote inclusivity
e) Justifying what makes the enhancement(s) to the channel more inclusive
f) Identifying how each strategy will be evaluated
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Proposed Communication Plan
Diversity-inclusive
information strategy
(a)
Stakeholders
(internal/external)
(b)
Channel
(c)
Timing
(d)
Inclusivity (How
will this be
promoted?)
(e)
Justification
(Why is this
inclusive?)
(f)
Evaluation (How will the
effectiveness of the
strategy be measured?)
What? Who? How? When? How? Why? How?
Providing employment
opportunities
External:
recruiting
agencies &
Internal: the HR
team
Advert through
the
organization
website
Three
months
Using clauses
like CareShore
is an equal
employer
It shows equality in
consideration of
the candidates for
recruitment
By the different types of
candidates that apply
for the job
Changes to office
security procedures
External: Security
consultant team
& Internal: the
Head of security
and the team
Internal memo
and emails
One week Use of flow
charts to
indicate
transition and
physical
demonstration
So as to include
those who can’t
read and are slow
in comprehension
The time period taken
by the diverse staff to
adapt to the new
changes
Reporting on program
activities
Internal: Various
supervisors &
External: The
directors
Emails,
PowerPoint
presentations,
Braille
pictures, face
to face
Three
weeks
Use of pictures
to emphasize
the significance
of reporting on
programs
It will cater for
those who can’t
read and write in
addition to those
who are blind
The number and type
of staff that support and
respond to program
reporting.
Evacuation procedures
due to fire
Internal:
Organization’s
Security team &
External:the
county’s fire
response team
notices, wall
pictures and
fire evacuation
symbols
Always Use of symbols
and written
guides to show
evacuation
procedures
The notices and
symbols will
communicate both
to all the diverse
staff
Through periodic
evaluation of the fire
evacuation procedures
and the number of staff
that respond
appropriately
Management of
aggressive client
behaviours
Internal:
Departmental
heads &
External:
Email, letters
and any visual
evidence
One month By using both
written
documents and
visual aids
It will help both the
literate and illiterate
to comprehend the
issues at hand
The kind of response to
the clients conduct.
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Emergency
response teams
e.g. police
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g) Identify two (2) financial implications that need to be considered when completing your
communications plan and the anticipated return on investment. (20-50 words)
Financial implications can include budget, physical and human resources.
Financial implications Anticipated return on investment
1.Capital used to set
communication plan
More information will be shared out and thus the
organization will be more known and as a result
increase the number of clients to pay back the capital
used to lay the communication plans
2.Physical resources
Things like banners and pamphlets will be used to
spread some points or advert, it will reach many people
who will respond to the services and thus boosting the
income
h) Consider the implementation of the communication plan. In the table provide one (1)
example each of how political, economic, social and technological factors could impact
on the effectiveness of the communication plan.
PEST Analysis – Implementation of communication plan
Political factors Economic factors
1.All legal factors should be critically
considered so as to have and maintain the
favourable relationship with the
government
1.Economic growth indicators should be
considered so as maintain favourable
conditions for investment
Social factors Technological factors
1.Communication plan should meet the
needs of all people in the ground including
the physically impaired so as to be free
and fair
1. the communication plan should meet the
emerging technology trends in the market to
remain competitive
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Additional resources:
Australian Human Resources Institute - diversity category -
https://www.ahri.com.au/awards/ahri-awards/hall-of-fame/2015-winners -
Gender equality - https://www.wgea.gov.au/
HC Online Diversity - http://www.hcamag.com/hr-resources/diversity/
Diversity Council - https://www.dca.org.au/
Department of Human Services Preliminary Information -
https://www.humanservices.gov.au/corporate/annual-reports/annual-report-
2014-15/preliminary-information
Google search for best practice diversity policy Australia -
https://www.google.com.au/webhp?sourceid=chrome-
instant&ion=1&espv=2&ie=UTF-8#q=best%20practice%20diversity%20policy
%20australia
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge are satisfactory
or unsatisfactory.
To be deemed satisfactory, and to pass the assessment, you must complete the
requirements for the column that is titled ‘Satisfactory’.
It is advisable to read the rubric for the question you are answering to determine if you
have fully answered the question to the correct standard.
Criteria Satisfactory Not yet satisfactory
Question 1a The student is able to correctly and
sufficiently provide one (1) example
for each of the legal and ethical
requirements listed that may prompt
their organisation to access external
sources.
And
The student is able to correctly
Identify the relevant stakeholder/s to
fulfil this requirement.
The student is not able to correctly
and sufficiently provide one (1)
example for each of the legal and
ethical requirements listed that may
prompt their organisation to access
external sources.
And/or
The student is not able to correctly
Identify the relevant stakeholder/s to
fulfil this requirement.
Question 1b The student has correctly and
adequately identified three (3) types
of internal or external communication
needs that could result in competing
or conflicting interests
And
The student has correctly and
adequately described why each
example is a competing or conflicting
interest.
The student has not correctly and
adequately identified three (3) types
of internal or external communication
needs that could result in competing
or conflicting interests
And/or
The student has not correctly and
adequately described why each
example is a competing or conflicting
interest.
Question 1c The student has correctly and
adequately provided three (3) types
of communication strategies that
could be used to share information
And
The student has correctly and
adequately justified the selection of
each method.
The student has not correctly and
adequately provided three (3) types of
communication strategies that could
be used to share information
And/or
The student has not correctly and
adequately justified the selection of
each method.
Question 1d The student has correctly and
adequately described the
communication channel(s) or
communication mediums that could
provide the greatest audience reach.
The student has not correctly and
adequately described the
communication channel(s) or
communication mediums that could
provide the greatest audience reach.
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Question 1e The student has correctly and
adequately identified 3 (three)
communication needs
And
The student has correctly and
adequately identified how the
communication be adapted for use by
audiences with other diversity needs
The student has not correctly and
adequately identified 3 (three)
communication needs
And/or
The student has not correctly and
adequately identified how the
communication be adapted for use by
audiences with other diversity needs
Question 2a, 2b, 2c,
2d, 2e, 2f
The student has correctly and
adequately developed a
communication plan for the five (5)
diversity-inclusive information
strategies provided
And
The student has correctly and
adequately completed the following
information for each of the five
strategies:
a) Identifying the stakeholders and
whether they are internal or
external
b) Deciding the most appropriate
channel or medium
c) Proposing the most appropriate
timing
d) Identifying how to promote
inclusivity
e) Justifying what makes the
enhancement(s) to the channel
more inclusive
f) Identifying how each strategy will
be evaluated
The student has not correctly and
adequately developed a
communication plan for the five (5)
diversity-inclusive information
strategies provided
And/or
The student has not correctly and
adequately completed the following
information for each of the five
strategies:
a) Identifying the stakeholders and
whether they are internal or
external
b) Deciding the most appropriate
channel or medium
c) Proposing the most appropriate
timing
d) Identifying how to promote
inclusivity
e) Justifying what makes the
enhancement(s) to the channel
more inclusive
f) Identifying how each strategy will
be evaluated
Question 2g The student has correctly identified
two (2) financial implications that
need to be considered when
completing their communications plan
And
The student has not correctly
identified two (2) financial implications
that need to be considered when
completing their communications plan
And/or
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