Restaurant Case Study: Impact of Diversity and Equality in Business

This case study analyzes the significance of diversity and equality within the context of a restaurant, referencing the Qbic Hotel as a practical example. It begins by defining diversity, encompassing cultural, political, and functional aspects, and emphasizes the importance of equality in treating all team members fairly. The study highlights how diversity contributes to a positive reputation and increased productivity, particularly in the face of issues like racism and discrimination. It examines how diversity management can prevent such issues, citing the Qbic Hotel's response to discriminatory behavior. The practical implications involve monitoring operations to ensure fair treatment and effective management. The references include relevant academic sources that discuss the importance of diversity and equality in business settings, providing a comprehensive overview of the topic.

Market research : Restaurant
Case study

TABLE OF CONTENTS
Case study........................................................................................................................................1
REFERENCES................................................................................................................................3

Case study
Diversity is considered as a process that helps in identifying various different aspects
among the people of a team. There are various types of diversity which involves cultural,
political, functional etc. Every aspect has some difference influence on the factors of the
operations and services that are being implemented (Klarsfeld, Booysen and Kuvaas, 2016).
Equality is also considered as a very essential element which means all the members of the group
or team are considered as equal in every aspect. Whether it is about the division of
responsibilities or about providing the benefits, everyone should be treated equally.
There is a huge importance of diversity in today's changing Britain because it helps in
maintaining a great rate of the reputation. Also, it can lead to a better level so that the
organisations can be able to gain the popularity as well as productivity at much higher rates.
Even in the internal and the external environment, diversity plays a very important role. It helps
in minimizing the issues such as racism, discrimination etc. because doing the discrimination of
the other on the basis of colour, race, gender is not acceptable at all (Thompson, 2016). It is
because this sort of behaviour can hurt the sentiments of the other person and also can have a
negative effect on the mental stability of the person.
There can be various factors that get benefited after involving diversity in an
organisation. Some very common and well known examples of it includes the minimized rate of
issues such as racism etc. In an organisation, there might be the possibility that people from
various different culture's are working, so for managing and maintaining their safety, diversity
can be termed as an effective way which can further help in an effective processing of the
operations and services as well.
It has been observed that in Qbic hotel, some employees were doing some sort of
partiality and discrimination with some customers which were not from their caste (Colgan,
2015). So, as the management of the hotel is considered to be efficient enough, so after
monitoring the issue, those employees were terminated and from then, there has been no such
report of the issue. Therefore, the hotel has its focus on treating and welcoming each and every
customer in a very efficient way. Also, it has helped the hotel to achieve a higher rate of
popularity as well as productivity.
The practical steps that the business can take is to ensure proper monitoring inside the
organisation, whether it is about the corridors or the rooms, if there will be proper motoring by
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the management, every staff member as well as employee will ensure that no such action can
happen. This can help in making the operations more effective and appropriate.
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REFERENCES
Books and Journals
Colgan, F., 2015. Voice and Visibility: Tackling the'invisibility'of the Sexual Orientation Strand
in UK Orgainisation Equality and Diversity Research (Doctoral dissertation, London
Metropolitan University).
Klarsfeld, A., Ng, E.S., Booysen, L. and Kuvaas, B., 2016. Comparative equality and diversity:
main findings and research gaps. Cross Cultural & Strategic Management, 23(3), pp.394-
412.
Thompson, N., 2016. Anti-discriminatory practice: Equality, diversity and social justice.
Palgrave Macmillan.
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