Individual Support Course: Diversity, Human Rights, and Inclusion

This assignment for a Certificate III in Individual Support delves into the multifaceted aspects of diversity, inclusion, and human rights within the context of providing care. The student reflects on their own biases and perspectives, emphasizing the importance of cultural awareness. The assignment ex...Read More

CERTIFICATE III INDIVIDUAL SUPPORT 1
CERTIFICATE III INDIVIDUAL SUPPORT
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Reflect on your own perspectives. The following questions are used as a guide to the
answer:
a. What are your social and cultural perspectives and biases? Why?
In my own understanding of social perspective and cultural perspective I can say that
it is the way in which some people are brought about in society basing from their
cultural beliefs. The biasness seen includes people seeing themselves superior than
others. These emanates from the way they are brought up by their parents.
b. have you identified any limitations in self and social awareness?
identify and plan for ways to improve your own self and social awareness
The limitations that can be enhanced is the cultural differences Promoting social
awareness care help promote integrity of the tribes the whole nation in particular.
2.How do you appreciate diversity and inclusiveness, and their benefits within your
work? How do you contribute to the development of work place and professional relationships
based on appreciation and diversity and inclusiveness?
Diversity inclusiveness is flown with a great advantage sine people come together to
share ideas. This makes many appreciate the need for diversification. Team work is enhance for
all which makes them to acquire teamwork skills.
What work practices do you use that make environments safe for all?
By promoting social coherence, it builds a platform for the people to work together as a
team. Promoting social awareness is another tool that keeps people who are diverse united at all
cost.

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If you do not currently work, discuss how you would appreciate the benefit of
biodiversity and inclusiveness in your ideal role.
For those who are at school, biodiversity and inclusiveness can be translated by the act of
holding group discussions and team work when conducting field studies
3How do you communicate with people from diverse backgrounds and situations? The
following questions are used as a guide to answer: a. How do you show respect for diversity in
communication with all people?
The following are ways that shows respect for diversity. First be open to others so that
you which enhance more opportunities like friendship, work prospects among others. Welcome
the view of everyone. Avoid excess joes while handling people who you are not connected
culturally. Find different ways to encourage participation during meeting or even discussions.
b. What are the verbal and non-verbal communication methods you use to establish,
develop and maintain effective relationships, mutual trust and confidence?
For you to show respect to all people upon the diversity the following should be
employed to maintain effective relationship. First use non-discriminatory language.
communication can be formal or informal no matter the kind of people you address. Modularize
on your language so that you don’t become too informal or even too harsh. Offensive language
dissertates people and promotes conflict. In case there is a heated discussion it is always wise to
use moderate language.

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c. What are the strategies you employ when a language barrier exists?
In case of language barrier, the following strategies will enhance you through. In case
you are dealing with the clients there arises the need of an interpreter. Taking an example where
you have to deal with a large number of individuals maintain the normal volume of tone. Use
clear but simple language. Speaking slowly and clearly will enhance your verbiage. Remember
to set the right mood to enable you respond appropriately to emotions. Use also the body
language to pass the information across.
d. 4. How do you promote understanding across diverse groups? The following questions
are used as a guide to the answer: a. Identify issues that may cause communication
misunderstandings or other difficulties How would you seek assistance from interpreters or other
persons? The following issues that promote language barrier.
b. Discuss the impact of social and cultural diversity where difficulties or
misunderstandings occur
Incase misunderstanding arise among the members of staff in an organization the
following ca happen. There shall be cultural split. Where people shall be self-centered only view
their own culture is superior than that of the others. Conflict shall arise which will lead them not
to corporate together so as to meet the main goals.
c. Discuss how you could make an effort to sensitively resolve differences, taking
account of diversity considerations.

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Solving an issue that involve people with diverse cultural background needs a lot of
skills. In case of any difference that may arise, ensure you actively and passively listen to the
others opinions. Ensure you take into account their opinions and try to adjust without provoking
personal feelings. Employ words that will cause healing and avoid lifts. Open up to the people so
that they can in turn open to you.
5. Think about a time you have worked with diverse people. Outline the situation; what
was the scenario, how many people were involved etc. Was the experience a positive or a
negative experience? If it was positive, discuss why; how was everyone included? If the
experience was negative, discuss why, and discuss some strategies that could have been
employed to help include everyone.
6. How cultural awareness, cultural safety and cultural competence impact different work
roles?
7. What is the definition of diversity? Please give a detailed definition.
Diversity is a process where individual express differences in terms of background,
lifestyle sex marital status personality etc. and ability of recognizing that other people have wide
range of background influenced by ideas perspectives and the way of living that makes them the
way they are.

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8. How do different cultures and the community attitudes impact on different people and
groups?
Depending on where you are and the means by which you are raised it essentially
changes your way of thinking. Some people are so deep-rooted into their culture that its just
effects on how they perceive things in nature. As for the others it’s not normally the case. If for
instance certain cultures are applied who do not normally like them a conflict just arises.
9. Discuss 4 features of diversity in Australia and how they impact on different areas of
work and life?
10.How does anti-discrimination legislation impact the way you would work and what
are the consequences of breaching this legislation?
Anti-discriminatory law prohibits a person from and kind of harassment be it gender
sexual, race etc. and also the discrimination due to the act of being disabled. In case such acts
are by-passed the victims faces dire consequences according to the law. This can be translated to
the victim being jailed for a considerable period of time.
11.What are human rights? Discuss this in relation to the universal declaration of human
rights and your workplace or community sector.

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Human rights are duties, responsibilities and rights written by the people locally on
internationally so that they can be guided by them. The universal declaration of human rights has
been enhanced across the world so that if anybody is found guilty appropriate measures to
follow. In the workplace the rights also enhanced to ensure justice and free and fair working.
12.What rights and responsibilities do you and your clients have if your human rights are
being infringed.
The following are some of the responsibilities and rights for the human beings.
 Right from racial discrimination
 Right from sex discrimination
 Right against disability discrimination
 Responsibility to offer work expertize service in your place of work
 Responsibility of one own actions.
 Right to uphold law.
13.Briefly discuss each of the key areas of diversity and their characteristics, including:
a. Culture, race, ethnicity?
The three terms are locally appreciated since they deal with discrimination right away
from the culture, color and ethical background.
b. Disability
Disability is not inability and these make the people involved to be lowly regarded.
Since they are considered with inability to perform which is not the case

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c. Religious or spiritual beliefs
Religion and spiritual performances affect those involved in such a way that it affects
their behavior.
14.What are the potential needs of marginalized groups, including: a. The protective
factors
The marginalized groups the minority group whose rights are been threatened by the
majority. In order to cater them and to ensure justice is met, they are protected under the
constitution. This is to make not feel dejected.
b. The physical, mental and emotional health issues/care needs
When we talk about marginalized groups, we are actually meaning the vulnerable in the
society. They include the children, women and the sick at large. Their need s must have to be
addressed since they are a part of the society.
15.How do discrimination, trauma, exclusion and negative attitudes impact on people?
Those who face discrimination trauma or even exclusion feels socially unaccepted and
thus promotes ill feeling. They may be unproductive in the job place because of such
stigmatization. Such kind of people feel socially rejected which can turn to violence and chaos in
the means of restoring order.

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16.How can an organization be supported to respond to diversity?
Supporting organizations with financial assistance will help organizations meet their goal
of diversity. Educating the people to so as to respect the views of others promotes respect and
awareness. Peaceful coexistence not only enhances security but those involved feel more secure
to work.
17.What are the influences and changing practices in Australia that impact on the diverse
communities that make up Australian society?
The Australian community strong both politically social in matters of culture and
economically. The people depended upon themselves through communal sharing of duties and
responsibilities. This was during the white settlers invading the community. After revolution era
everything changed and the social political nature was disrupted. The children together with
adult were captured to work for the white settlers. During these period people had to abandon
their ways and incorporate the western influences. The whole communities’ social norms were
disrupted and everything changed. This includes their lifestyle.
18.What social, political and economic issues affect Aboriginal and/or Torres Strait
Islander people?

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The Islander people were reluctant in adopting the westernized influence brought about
by the white settlers who colonized them. The current position was that many wanted to retain
their unique culture socially. The people were deep rooted in their culture and having to remove
them from such would bring conflicts. The Aboriginal and strait islanders economically were
semi-nomadic since they practiced both hunting and gathering that was complemented by
agricultural products from the land. The problem arose when these people were forced to adapt
to other ways in the industrial revolution era. The political issue addressed by these people was
dispossession of land, unemployment, poor housing standards, over-representation in the
juvenile and criminal justice system. The social ills they faced that affected them negatively
involved racism, poverty alcohol and substance abuse. family became fragmented after people
were captured as slaves as well as social and emotional wellbeing. Economic effects were due to
loss of means of livelihood after their land was taken away and capturing as slaves in the same
lands.
19.What western systems and structures impact Aboriginal and/or Torres Strait Islander
people and their engagement with services?
The western systems that enhances Aboriginal people includes loss of the country, loss of
identity and overrepresentation in the government in terms of residential welfare. The people
were also over-represented in the juvenile and criminal justice system.
20.What is the impact of diversity practices and experience on others?

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IT promotes social cohesiveness through social integration.IT also promotes and
enhances economic growth since people work towards attaining the common goals.IT promotes
racism where people are identified by a certain culture or race.
21.What is the relationship between human needs and human rights?
Human right and needs either directly or indirectly enhances each other. This can be seen
when the human rights are infringed hence creating a need for justice act the fair treatment. It is
according to the human need of justice that the rights are created and structured in the
constitution.
22.What is discrimination?
Discrimination is the prejudicial treatment of individuals or a group of individuals
through certain behavior that may lead to the individual or the group alienating itself thereby
being denied opportunities entitled to them thereby leading to irrational decision making.
23.Discuss three things that an organization’s commitment to creating a working
environment
An organization can do the following to enhance a creative working environment to its
people through: The first step involves sustenance of the awareness of the diversity to its
workers. This will not only promote free working environment but appreciation to them. The
second factor involves demonstrating the act of commitment to diversity. Those working in such
organizations will tend to trust the organization and therefore, working patriotically. The final
fact involves a safe and secure work environment that goes hand in hand with the rights of
people.

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24.Discuss the Steps for Becoming Culturally Competent that values the diversity of
people will include.
25.List four tips for responding to diversity in the workplace.
 Accept others openly
 Be prepared to listen to them
 Mutual understanding
 Maintain safe and secure work environment.
26.What are the key valuing diversity behaviors? List four
27.What are the four Commonwealth Acts which cover discrimination in the workplace?
 The four commonwealth acts include.
 The racial discrimination act of 1976
 The Sex discrimination act of 1984
 The Disability Discrimination Act1992
 The Human Right and Equal Opportunity Act of 1987.
28.What is discrimination in language, and how can you avoid it at work?

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Discrimination in language occurs where a certain group see it self as superior than the
other. This is manifested by the behavior and actions that directly affects other people.
Discrimination of language can be avoided through treating members of staff at work with the
respect they deserve.
29.What is nonverbal communication and body language?
Non-verbal communication is act of involving the body language and facial expressions
involuntarily so that we enhance our day to day communication. Among the non-verbal
communications include: facial expressions, touch, eye contact, gestures, body movements and
posture, voice etc.
30.List four ways to help overcome communication difficulties across cultural and
linguistic bonds.
 You should use clear and simple language
 You should employ use of communication aids
 You should speak slowly and clearly
31.In what situations might you use a professional interpreter?
A professional interpreter may be used in medical consultations
 Used in discussing test results
 Used in care planning
 Also used in legal advice.
 Can be use in financial services

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 Used in treatment and procedure requirements
 Used in financial services.
32.List four of the issues that may cause conflict in a culturally diverse environment.
 Cultural ignorance and Insensitivity
 Lack adequate information on awareness of different societal lifestyle practices
 Miscommunication and Misinterpretation
 Differences in cultural practices.
33.What steps should you take to respond to cross-cultural conflict in your workplace?
When working in a place that have diversity of peoples culture the following steps are
supposed to help you in order to respond to cross-cultural conflict in the workplace areas. The
first step to do is to remain calm and try and avoid being influenced by your emotions. The
second step is to inform the instigators and avoid attacking those who you find portraying the
behavior. The third step involves accepting apology if the person who offended you accepts
his/her mistakes. another thing you should do is let it go even if you are not offered an apology
but if the behavior continues take action. Those involved should determine the appropriate
course of action to be taken incase such a thing occurs again.
34. Discuss the process for communicating with a complaining client.

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Handling a complaining client requires careful thoughts and skills in order to make him
or her feel satisfied with the issue being solved. The following are the steps to consider. In the
first step listen to the client. This is by understanding and using body language that shows the
client you understand. The second step is to calm the client. At least use polite words such as
sorry and acknowledge the client’s feelings. Third step involves taking responsibilities by either
communicating with your supervisor and get back to the client as soon as possible to the client in
order to handle the issue. Finally do a follow up analyses. Make sure you deliver the promise by
the stipulated time as you promised the client. It wise to phone the client up after the complaint
has been rectified to ensure he/she is happy.