BSBLDR504: An Analysis of Diversity Implementation at Woolworths

This report analyzes the implementation of workplace diversity within Woolworths, an Australian supermarket chain. It begins by addressing areas for improvement in existing practices, focusing on the Code of Conduct, unfair policies, customer focus, employee suggestions, and employee hesitation. The report then scopes workforce diversity, exploring its nature, benefits, and barriers, including enhanced creativity, improved employee performance, and reduced employee turnover, while also identifying attitudes and communication barriers. Key statistics and numbers related to gender, multiculturalism, cultural issues, and age diversity are quantified. Finally, the report identifies and analyzes relevant legislation, regulations, and enterprise policies impacting diversity within the workplace. The report provides a comprehensive overview of diversity initiatives, challenges, and opportunities within the context of Woolworths.

BSBLDR504 Implement Diversity in
the workplace

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1: MANAGE IDEAS AND INFORMATION.....................................................................1
1A................................................................................................................................................1
TASK 2: SCOPE WORKFORCE DIVERSITY............................................................................2
2A................................................................................................................................................2
2B................................................................................................................................................7
2C................................................................................................................................................8
TASK 3: INTEGRATE DIVERSITY INTO WORKPLACE AND ESTABLISH SYSTEMS TO
DEVELOP TRUST..........................................................................................................................9
3A................................................................................................................................................9
3B..............................................................................................................................................10
3C..............................................................................................................................................11
3D..............................................................................................................................................12
TASK 4: IMPLEMENT DIVERSITY ACROSS THE WORKPLACE.......................................12
4A..............................................................................................................................................12
TASK 5: REVIEW AND EVALUATE DIVERSITY IN WORKPLACE...................................13
5A..............................................................................................................................................13
TASK 7: MANAGE DIFFICULTIES TO ACHIEVE POSITIVE OUTCOMES.......................15
7A..............................................................................................................................................15
7B..............................................................................................................................................16
CONCLUSION..............................................................................................................................17

INTRODUCTION
Diversity is explained as variety of the differences among people within company. At
workplace, diversity encompasses gender, age, race, religion, citizenship status etc. The
workforce diversity is consisting of wider mix of employees from various ethnic and racial
background of various genders and ages etc. This report is based on the WoolWorths
supermarket. It is Australian supermarket and founded in year 1924. it is specialise in selling
groceries, household items, beauty products and many others. There will be discuss about
processes and strategies to communicate information which are related with attaining work
responsibilities. Regulations, policies and legislations which impact on the workforce diversity
will be discuss in this report.
TASK 1: MANAGE IDEAS AND INFORMATION
1A
AREAS FOR IMPROVEMENT IN EXISTING PRACTICES
Employee Relationships Code of Conduct: (use bullet points, at least four
improvements)
Woolworths implements the Code of Conduct policy that is related to communicate the
information related with achieving work responsibilities to all the co- workers. The staff
members of Woolworths are bound through contract in order to follow Code of Conduct at
the time of performing their duties. It helps in provide the guidelines that how to behave at
workplace. Woolworths Code of Conduct has been created to help all to increase reputation
of company through defining how all the standards can be attain every day.
Under this, there are some issues and improvement areas are given below:
Unfair policies- It is one of the main issue in Woolworths. The policies of this company are
not specific and it some of the employees are not aware about policies.
Improvement area- In this, there is a need to Woolworths to develop the specific policies
and also communicate to all employees.
Customer focused- This company only see to consumers that the team members reflect
themselves and also communities. It is not focused towards employees.
Improvement area- Instead to show to consumers about the commitment of team members,
company should focus on employees and provide them opportunities so that the they

motivate as well as reflect. It should promote the diversity at large scale.Employee
suggestions- Under this, management include the employees in decision making and their
suggestions and opinions but management does not tell their suggestions to top management.
Improvement area- There is a need to management of Woolworths to tell employees
suggestions and their ideas to top management.
Employees feel hesitated- In this, sometimes people from the different background feel
hesitated to ask questions and give their feedback.
Improvement area- Management of Woolworths need to motivate the diverse people so that
they can consider part of an organisation and also work freely.
TASK 2: SCOPE WORKFORCE DIVERSITY
2A
2

ESTABLISH THE NATURE OF DIVERSITY, IDENTIFY BENEFITS OF & BARRIERS
TO DIVERSITY
Your explanation on the nature of diversity at your workplace and the industry.
Diversity at workplace is necessary for staff members because it manifests in developing
better reputation for an organisation, leading to enhanced profit level and also better
opportunities for employees. The diverse workforce consists people with the various
characteristics. Woolworths is committed to inclusive workplace that promote the diversity.
This company leverage and respect unique contributions of the people with the diverse
perspectives and backgrounds to give better customer service to equal diverse community.
The diverse team of Woolworths reflects diverse roles which are available across
organisation and its aim is to match right people with right roles. It committed to diversity at
workplace that reflect local communities in which it operate and also assures to provide
equal opportunities to all people.
Your research and identification on the benefits of diverse workforce.
Diversity at the workplace means that an organisation employs more diverse people. It
consists the people with various characteristics. There are different benefits of diverse
workforce mention below:
Enhanced creativity- In this, diversity at the workplace leads to enhanced creativity. In
Woolworths large number of employees are working with different diversity. The people
with various backgrounds tend to have the different experience and perspectives. Exposure
to many of different views and perspectives leads to more creativity.
Improve employee performance- Staff members are likely to feel happy and comfortable in
environment where the inclusive is priority. In this, encouraging at workplace is necessary
for motivating employees from all the backgrounds to feel more confident and also attain
better. If the morale of team will be high then staff members will be more productive.
Reduced employee turnover- The workplace diversity is effective for the employee
retention. The firm with the diverse workplace is mainly more inclusive of various
perspectives and characteristics. In addition to this, inclusive and diversity at workplace
causes all staff members to be feel valued and accepted. When they feel valued and accepted
then they are happy at workplace and also sustain at workplace for long period of time. In
3

this manner, workforce diversity have the minimum employee turnover rate.
Your research and identification on the barriers to diversity and inclusive engagement.
With Woolworths moving towards global initiative, diversity plays a necessary role in
reaching at more consumers. On the other hand, in inclusive engagement people can face the
mote barriers that make an engagement with the government in accessible. The diversity
arises some barriers which are given below:
Attitudes- Under this, negative attitude is one of the common barrier at the workplace
diversity. It consists prejudice and the stereotyping. The negative behaviour and attitude can
harm the relationships at workplace and also reduce morale of employees. In context to this,
discrimination can result when a person receives various treatment because of
characteristics.
Communication barriers- Issue of assimilating the more workforce can be summarized as
the complexities in resistance and communication to change from the dominant groups.
Neglecting the miscommunication with groups or team members can be substantial
challenge when the background of employee is high variance and different culture. These
kind of differences can lead to minimum effective teams as well as less synergy in groups.
Your explanation on the nature of diversity at your workplace and the industry.
Diversity at workplace is necessary for staff members because it manifests in developing
better reputation for an organisation, leading to enhanced profit level and also better
opportunities for employees. The diverse workforce consists people with the various
characteristics. Woolworths is committed to inclusive workplace that promote the diversity.
This company leverage and respect unique contributions of the people with the diverse
perspectives and backgrounds to give better customer service to equal diverse community.
The diverse team of Woolworths reflects diverse roles which are available across
organisation and its aim is to match right people with right roles. It committed to diversity at
workplace that reflect local communities in which it operate and also assures to provide
equal opportunities to all people.
Your research and identification on the benefits of diverse workforce.
Diversity at the workplace means that an organisation employs more diverse people. It
4

consists the people with various characteristics. There are different benefits of diverse
workforce mention below:
Enhanced creativity- In this, diversity at the workplace leads to enhanced creativity. In
Woolworths large number of employees are working with different diversity. The people
with various backgrounds tend to have the different experience and perspectives. Exposure
to many of different views and perspectives leads to more creativity.
Improve employee performance- Staff members are likely to feel happy and comfortable in
environment where the inclusive is priority. In this, encouraging at workplace is necessary
for motivating employees from all the backgrounds to feel more confident and also attain
better. If the morale of team will be high then staff members will be more productive.
Reduced employee turnover- The workplace diversity is effective for the employee
retention. The firm with the diverse workplace is mainly more inclusive of various
perspectives and characteristics. In addition to this, inclusive and diversity at workplace
causes all staff members to be feel valued and accepted. When they feel valued and accepted
then they are happy at workplace and also sustain at workplace for long period of time. In
this manner, workforce diversity have the minimum employee turnover rate.
Your research and identification on the barriers to diversity and inclusive engagement.
With Woolworths moving towards global initiative, diversity plays a necessary role in
reaching at more consumers. On the other hand, in inclusive engagement people can face the
mote barriers that make an engagement with the government in accessible. The diversity
arises some barriers which are given below:
Attitudes- Under this, negative attitude is one of the common barrier at the workplace
diversity. It consists prejudice and the stereotyping. The negative behaviour and attitude can
harm the relationships at workplace and also reduce morale of employees. In context to this,
discrimination can result when a person receives various treatment because of
characteristics.
Communication barriers- Issue of assimilating the more workforce can be summarized as
the complexities in resistance and communication to change from the dominant groups.
Neglecting the miscommunication with groups or team members can be substantial
challenge when the background of employee is high variance and different culture. These
5

kind of differences can lead to minimum effective teams as well as less synergy in groups.
6

2B
QUALIFY AND
QUANTIFY THE
SOURCES OF
DIVERSITY
Diversity
Information (with
organisation or
industry
mentioned)
Key Statistics or Numbers Source
Woolworths
(Gender Issue)
Ranked in the global top 20 for
diverse workforce
https://insidefmcg.com.au/
2018/09/07/woolworths-named-no-
1-in-australia-for-diversity-and-
inclusion/
Multicultural issue 86% of employees in retail
industry say their organisation
has a workforce of various
cultural backgrounds
https://www.hays.com.au/
workplace-diversity/HAYS_205817
Cultural issues The 2020 Corporate
Responsibility target of
Woolworths consist for 100% of
the team members which are
hiring to have finished Inclusive
Leadership training throughout
2020.
https://au.gradconnection.com/
employers/woolworths-group/
cultural-diversity/
Gender issue More than half of the total
workforce is female and
company is committed to make
improvement in women
representation through enhancing
management roles and number of
https://
wow2016cr.qreports.com.au/
home/group-review/people-
encouraging-diversity-details.html
7

executives.
Age issue Woolworths give mature age
Australians with the better
employment opportunities.
https://olderworkers.com.au/news/
woolworths-our-people/
2C
IDENTIFY AND
ANALYSE RELEVANT
LEGISLATION,
REGULATION AND
ENTERPRISE POLICY
Relevant Act,
Legislation,
Organisational
Enterprise
Agreement
Area of diversity in your
workplace
Your Analysis and findings
on the impact
Anti-Discrimination
Law
Equal opportunity and
diversity
Refugee Employment Program
at Woolworths
Fair Work Act 2009
Fair pay, proper number of
leaves and standard working
hours.
Enhance employees motivation
and work freely.
Fair Work
Amendment Act 2013
and Discrimination
Act
Bullying and harassment in the
workplace
Model Bullying Best Practice
Guidelines.
8

Australian Human
Rights Commission
Act 1986.
Protect Australian Human
Rights Commission role and
also responsibilities.
Provide right direction to work.
9

TASK 3: INTEGRATE DIVERSITY INTO WORKPLACE AND
ESTABLISH SYSTEMS TO DEVELOP TRUST
3A
REVIEW, DEVELOP AND IMPLEMENT WORKPLACE POLICIES,
PROCEDURES AND PLANNING IN ACCORDANCE WITH THE SCOPE OF
DIVERSITY AND ETHICAL VALUES
Summary of the review on existing diversity policy:
Under this, Woolworths reflect various genders ages sexual orientations, ethnicities and also
physical abilities. The diversity policy of Woolworths states that it develop an inclusive
environment that can celebrate diversity of team so that all the team members will feel
empowered, respected and valued.
Identified two new improvements to include on existing diversity policy:
Different improvement areas related to the existing diversity policy mention below:
 Woolworths should hire the people from other culture to promote the diversity.
 There is a need to company to communicate its basic policies to all employees on
quarterly basis so that they can remember in a better manner.
Develop two new organisational ethical values:
Ethical values are set of the established principles which governing the virtuous behaviour.
Different ethical values of given below:
Respect- In Woolworths, there are large number of people working with different
background, race, ethnicity, culture. This company gives equal opportunities to all employees
and also respect them.
Collaboration- Under this, all the employees are working in a team together without arising
any conflict or discrimination.
Identified four new (diversity and ethical) improvements to include on existing diversity
policy and establishing diversity needs are met:
IMPLEMENTATI
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