Marriott London Eye: Report on Diversity, Inclusion, and Accessibility

This report examines the diversity and social inclusion practices of the Marriott London Eye, focusing on its approach to accommodating individuals with disabilities. The report begins with an introduction outlining the importance of these practices in the hospitality industry, particularly for global firms like Marriott. It then delves into the theoretical context, discussing the System theory of disability and the Expert and professional Model, and how these can be applied within the organization. The Equality Act 2010 is also analyzed to understand the legal framework guiding these practices. The main body of the report covers audits and findings related to staff awareness, staff training, physical access, and access to information for disabled guests. The findings highlight the importance of staff training and the creation of an inclusive environment. The report concludes with recommendations for improving services and formulating effective policies to achieve business objectives and enhance the experience for all guests. The references section includes various books and journals that support the research.

Diversity and Social

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Theoretical context...........................................................................................................................3
Academic theory and models......................................................................................................3
Equality act 2010.........................................................................................................................4
Audits and findings .........................................................................................................................5
CONCLUSION AND RECOMMENDATION...............................................................................5
REFERENCES ...............................................................................................................................6
Books and Journal.......................................................................................................................6

INTRODUCTION
There are number of business function which have to be used to achieve business
objectives and perform all those needs in accordance to objectives. This is identified that there
are number of individuals who are tolerance from different disability. These are related to
changes which have to be focused on business activities. This can be used to say that there are
number of hospitality firm which are working in this environment and using different practices in
order to perform these roles to manage clients which are related to some kind of physical
disability(Amorelli, and García‐Sánchez, 2020). In this report the chosen firm is Marriott
London Eye as the location of source. It is hospitality firm which is operating at global level. In
this report there is discussion about different function which are performed by firm in order to
provide services to physically challenged people. This is based on different function which have
to be use to achieve objectives and mange roles according to needs. In order to conduct this audit
in effective way, there are number of factors which are covered under this report. Some of these
are academic theory and acts as well as different findings based on this topic.
MAIN BODY
Theoretical context
Academic theory and models
The concerned theory of disability that can be incorporated by Marriott is as follows :-
The System theory of disability :- According to this theory, an individual is not born with
disabilities but the world perceives one as the same. It focuses on the concept that people
highlights upon the disabilities of an individual in a society and sympathises with the same
which in turn makes the disabled people feel pity for themselves. This theory throw some light
on the fact that individuals should be be termed as disabled at the time of their birth and should
be treated with equal respect among the other members of the society. This practice will help
them to gain confidence and drive them to achieve their desires and aspirations.
disability In order to create a positive impact in the society and to encourage the goodwill of the
company, Marriott should incorporate this theory in its management functions,. The company
should focus on treating the disabled person equal to the non disabled ones and should not make
them feel different and isolated from others. By doing the same, the company will be able to

create awareness among the society in relation with the equality of the disabled individuals and
will set an example for other institutions and business organisations as well(Canda, and Canda,
2019).
The respective model that can be aligned with the Marriott organisation is as follows :-
The Expert and professional Model :- This model can be termed as a conventional upshot to
the disability problems prevailing in the society. In this respective model, the hired professional
follow the process of identifying the damages and impairments and its effect on the disabled
people. It also involves the necessary steps the can be taken in order to improve the condition of
the disabled individuals. It promotes and encourage the betterment of the individuals tolerance
from the disabilities. This model states that there should be a authoritative individual and the
concerned service provider provides prescriptions for the inactive clients. The major aim of the
model is to formulate and develop necessary action plans that will help to facilitate in the
improvement of the adverse and harmful conditions of the handicapped and disabled people in
the society(Korcelli-Olejniczak, and Tammaru, 2020). Marriott can also capitalise on this
models and provide effective solutions to the problems faced by the disabled people while
staying in the hotel. The organisation can come up with advanced solutions to the issues faced by
the disabled people which in turn will help the company in enhancing their customer experience
of the same. Thus, assisting them in having a good time at the hotel and enjoying their overall
stay.
Equality act 2010
This can be define as that act which is developed by firm in order to achieve business objectives
and perform business function in effective manager. This act was developed by Act of
Parliament of the United Kingdom passed during the death throes of the Brown ministry with the
primary purpose of consolidating and managing other acts in parliament. This is related to using
tools and managing business function according to needs. This has to be followed by each and
every firm in market in order to provide equal opportunist to different individuals. This is related
to use of effective tools which can be manage in accordance of employee motivation as well as
serving customer in market. In content to current needs this is identified that ot include all those
function where manager can perform function by using tools and perform management. This can
be used to manage different acts which include Equal Pay Act 1970, the Sex Discrimination Act

1975, the Race Relations Act 1976, the Disability Discrimination Act 1995. these are helpful to
meet objectives of THE in order to meet customer objectives and perform in effective way.
The above mentioned theories and models of disabilities can be taken into consideration by
Marriott organisation so as to raise the standard of their operations in relation with the treatment
of disabled and handicapped individuals. These respective theories will also help the company
in gain a added advantage over the other companies in its respective industry(Dyson, 2020).
Audits and findings
Staff awareness and staff training
Disability consciousness for hotel force which is simple to do with the many activities like an
reciprocal message and data visual communication that is based online instruction. The
awareness involve cognition of various kind of disablement damage, concept of interaction and
the main thing that is dos and don’t that are particular to the conditions that can face by
Marriott hotel force when they communicating with handicapped individuals. Handicapped
individuals are the ones who are not capable of doing something physically, may be they are
born disable by birth, or at some time they met with accident, sometimes the mind might not
work and sometimes the body might not work. So, the staff should be hired accordingly that
they can deal with consumers who are not capable of understanding or what they are getting to
themselves. It is very important to give special attention to those special consumers for their
betterment and also that they do not harm themselves by using in a wrong way. Staff should have
the superiority to handle these sensitivities and to make them satisfied and secured. Exhibit an
perceptive of the value of superior consumer service accomplishment for disabled consumers
like what they understand by disability, Value of disabled consumers, by making awareness of
the NAS( national accessible scheme). They have to present an understanding of particular
disabilities like quality damage, deaf problem, visual damage, mobility impairment. The Marriot
hotel consider that reducing the discipline obstruction and problems is only fractional of the
resolution. Unless the workers cognize and realise both the Sameness Laws and norms and how
to communicate with various quality invitee, their enterprise remains always opened to handicap
favoritism consumers. Present cognition of personal services and tools and where these can be
reinforced to provide for the inevitably of handicapped consumers like consciousness of
achievable exertion and their related resolution(Gong, Kim, and Liu, 2020).
Physical Access

From the investigation, it look that several manipulator have still a long path to move
when it seems in using simple accession for handicapped individuals as well as creating the
environment so that the individuals feels comfortable . Miserable availability cause to an
exclusive surroundings or society. This motivates and boost organization that is something that
several grown up with inability have to conflict and fight with each day of their life. there is
much more than that the hospitality business can supply both physical accession and an
adjustable and comprehensive civilisation within unit. reviewing at every phase of the visitor
and clients journey, accurate from Marriott marque and their website will support to perceive
what is groovy and what is the things that can be developed(Pawlewicz, and Pawlewicz, 2020)
Access to information
Marriott hotel modulate screen many chief feature: the minimal needed amount of disability
approachable and reachable rooms, scoping from one to many per place. Accessibility could be
see as the quality to accession and welfare and advantages from few group or entity. The
structure or method frequently focussing on individuals with inability particular necessarily like
the Practice on the Rights of individuals with Inability and their authorities of accession,
facultative the usage of helpful technology(Gullifer, and Titone, 2019).
CONCLUSION AND RECOMMENDATION
This can be concluded from above stated information that there are different factors
which have to be use to achieve business objectives . This is also identified that there are
number of theories which can be used to perform business function and manage roles of
employees acceding to needs. This is also evaluated that it is essential for hospitality firm to use
effective function and manage roles of other manager to guide and motivate employees in
relation to current demands. Along with this, it is also evaluated that manager can meet all those
functions and performing appropriately(Gundara, and Jacobs, 2019).
RECOMMENDATION
These are some recommendation which has to be used to achieve business objectives. Some of
these are discussed below:
 This is recommended to Marriott that it can use tools to meet needs of challenged people
and perform better function for improving services

 This is also recommended that in order to full fill needs, this is essential for firm to
formulate effective polices which will support development and helps in achieving
business objectives(Piller, 2019).
REFERENCES
Books and Journal
Amorelli, M.F. and García‐Sánchez, I.M., 2020. Trends in the dynamic evolution of board gender
diversity and corporate social responsibility. Corporate Social Responsibility and
Environmental Management.
Canda, E.R.,and Canda, H.J., 2019. Spiritual diversity in social work practice: The heart of
helping. Oxford University Press, USA.
Dyson, 2020. Reconciliation as a Framework for Supporting Racial, Ethnic, and Cultural
Diversity in Social Work Education. Social Work & Christianity, 47(1).
Gong, Y., Kim, T.Y. and Liu, Z., 2020. Diversity of social ties and creativity: Creative self-
efficacy as mediator and tie strength as moderator. Human Relations, 73(12), pp.1664-
1688.
Gullifer, J.W. and Titone, D., 2019. Characterizing the social diversity of bilingualism using
language entropy. Bilingualism: Language and cognition, 94(1), pp.1-18.
Gundara, J. and Jacobs, S. eds., 2019. Intercultural Europe: Diversity and social policy.
Routledge.
Korcelli-Olejniczak, E. and Tammaru, T., 2020. Social Diversity and Social Interaction:
Community Integration and Disintegration in Inner-City.
Pawlewicz, K. and Pawlewicz, A., 2020. Interregional Diversity of Social Capital in the Context
of Sustainable Development—A Case Study of Polish
Voivodeships. Sustainability, 12(14), p.5583.
Piller, I., 2019. Linguistic diversity and social justice in Persian.