A Dissertation on Diversity Management: Improving Employee Relations

This dissertation provides an overview of diversity management, its characteristics, and its relationship with employees. It addresses the problem of unequal treatment of employees based on various factors and the importance of employing a diverse workforce to foster creativity and innovation. The research aims to review the main characteristics of diversity management and its relationship with employees, with objectives including analyzing the concept of diversity management, determining the relationship between diversity management and employees, and suggesting effective strategies for employee improvement. The rationale emphasizes the development of a healthy workforce and the significance of understanding employee needs. The literature review summarizes diversity management's role in promoting inclusion and creating a positive work environment, enhancing creativity, and improving employee satisfaction, ultimately contributing to organizational success. The research employs a quantitative method to analyze collected data and achieve research objectives, highlighting the benefits of diversity management in improving business culture and fostering a healthy working environment.

COMPONENT B Dissertation

Table of Contents
INTRODUCTION...........................................................................................................................3
Overview of the topic.............................................................................................................3
Problem statement..................................................................................................................4
Research aim, objectives and questions.................................................................................5
Rationale of the research........................................................................................................5
Significance of the research....................................................................................................6
LITERATURE REVIEW................................................................................................................8
Introduction............................................................................................................................8
Main body...............................................................................................................................8
How does diversity management influence, employees?.......................................................8
The concept and main characteristics of diversity management............................................9
The relationship between diversity management and employees........................................11
An effective strategy that supports improvement in employees..........................................13
Conclusion of literature review............................................................................................14
RESEARCH METHODOLOGY...................................................................................................16
REFERENCES..............................................................................................................................24

INTRODUCTION
Overview of the topic
Diversity management can be defined as a process of creating a effective working
environment that is considered to be both inclusive and diverse. It generally means that every
employee or individual brings something unique and innovative on the table so that business
organisation can achieve high success and growth in the market. For an organisation to grow in
the competitive market, it is important to employ diverse employees that have belongs to
different background and have various skills (Tassinari and Maccarrone, 2020). Diversity within
an organisation not only includes how individuals or employees identify themselves within the
business organisation but also how they other employees or senior members working perceive
them. Diversity in the workplace encompasses gender, race, age, ethnic groups, military service,
citizenship status and physical and mental conditions as well as different differences present in
the people. Organisations that focus on recruiting and hiring diverse workforce have a chance to
choose talented and qualified employees from the large pool of applicants that help in attaining
success in the market. Diverse workforce tends to be more creative and helps the business in
bringing new changes and ideas for doing the work in an effective and efficient manner.
Diversity and equality plays a very important role in an organisation as it helps in leading to a
better functioning teams, more revenue and happier employees. Happier employees are more
productive and efficient in their work as they are highly motivated and are receiving better
support from their senior members within the business organisation. Diversity management is a
part of the human resource management which is considered to be a company action taken in
order to promote the inclusion of diversified employees from different backgrounds. Diversity
management and employees are interrelated with each other which results in creating a better
workplace environment where they feel motivated and inspired for attaining the set objectives of
the business (Velte, 2018). The process of diversity management mainly includes implementing
strategies and policies in recruiting, training, management and many more.
The main aim of diversity management in an organisation is to promote equality and
fairness for employees so that they feel inclined towards the business for attaining high
profitability and growth in the competitive market. With the advancement of technology in the
market, it is important for the business to hire diversified employees so that each and every

employees have different knowledge related to the company work. It is important for the
company employers to train and guide employees from diversified field to work as a team so that
they deal with the uncertainty in the market in a more significant market. When employees feel
valued by the employers for their good work, this help in increasing their working capability and
efficiency to work in the business in a more productive manner (Whysall, Owtram and Brittain,
2019). Managing diversity in the workplace mainly help in improving communication among
team members in order to reduce the level of conflicts and for completing the work on the given
period of time. Encouraging diversity within the workplace mainly helps in engaging employees
in taking equal participation in the process of decision making so that they deal with the
competitiveness in the market properly. Happy workers stay more longer in the company and
tends to provide more effective and productive results within the business organisation which in
return saves the time of recruiters and company money.
There are several benefits of implementing diversity management in the company so that
they build equality among the team members for developing more variability in the business
market (Elmagrhi and et. al., 2019). Companies having greater and high level of diversity within
the workplace outperform their big competitors, increase engagement among employees and
achieve higher revenue and profits. Improving the performance of employees mainly helps in
achieving high reliability and growth in the market which results in solving the business
problems and in increasing the productivity of the business in an effective way (Lythgoe and et.
al., 2021). Employees are the main asset of the business that are responsible for achieving the
predefined goals and objectives of in the competitive market. For surviving in the highly
competitive environment, it is important for the business organisation to focus on training and
developing diversified employees in the right direction and towards work. Creating and positive
working culture for employees results in increasing their level of motivation and inspiration
towards work so that work in a more effective and growing competitive market. Taking care of
employees and making them comfortable with the working environment is necessary because
this results in dealing with the business opportunities so that they deal with the competitiveness
in the market in an efficient manner.
Problem statement
The problem identified in the current research is treating all employees equally
irrespective of their religion, caste, age, and so on. This creates conflicts and negative

environment for employees to work in an organisation and this results in decreasing their overall
profitability in the market. Another problem that they face is the problem of employing diverse
employees within the company which helps in dealing with the business problems in a more
effective and efficient manner. It is important for the business organisation to focus on
implementing diversity management with the business in a more better manner so that they bring
new ideas and creativity in their work.
Research aim, objectives and questions
Research aim
To review the main characteristics of diversity management along with its relationship
with employees.
Research objectives
 To analysis about the concept and main characteristics of diversity management.
 To determine the relationship between diversity management and employees.
 To suggest an effective strategy that supports improvement in employees.
Research questions
Describing and Exploring
 What are the characteristics of diversity management?
 How has the concept of diversity management changed over time?
 What are the main factors of diversity management?
 How has diversity management dealt with and related to the employees?
Explaining and testing
 What is the relationship between diversity management and employees?
 How does diversity management influence, employees?
Evaluating and Acting
 What are the benefits of diversity management?
 What can be the effective strategy to improve employees?
Rationale of the research
The main purpose of the current research is to understand about the concept of diversity
management and its role in the business organisation for employing creative and innovative
employees. Workplace diversity helps in developing a better and healthy workforce so that they
achieve growth and success in the highly competitive market in a significant way. Understanding

the needs and wants of employees is a task of the employers because it helps in improving their
working efficiency and capability for the work assigned (Shore and Chung, 2022). Workplace
diversity is an important part of the business as it helps in bringing new knowledge and
preferences for gaining high competitive advantage in the market. While conducting the study,
the researcher has achieved two objectives which are known as personal and professional
objectives. In terms of personal objectives, the researcher will attain effective knowledge about
the research topic so that they know about different employees and their role in the business
organisation. This helps in gaining growth in their personal life and also helps in getting good
and productive job opportunity. On the other hand, in terms of professional objective, the
researcher will gain optimum skill and knowledge related to the topic in order to achieve the
research aim and objectives in an effective manner. This also helps in attaining variability in the
business as it helps in dealing with the business opportunities in a proper manner so that they
achieve a good working opportunity in the company.
Significance of the research
The research is quite significant for the researcher as this helps in gaining understanding
about the topic that is diversity management in a proper manner and how it is useful for the
business organisation. Diversity management helps in encouraging diversified workforce in the
business in order to bring new and different innovative ideas for doing the work in a more
effective and efficient manner (Greenop and et, al., 2018). In this research, the researcher has
used quantitative method so that better analysis of collected data can be attained and for
achieving research objectives in a proper way. This particular research is helpful for the students
as they get detailed knowledge about the concept of diversity management and how it is helps in
employing new and talented staff members within the business organisation. The current study
mainly helps in determining the relation between diversity management and employees and how
this helps in achieving high growth and success in the business market. Employing diversity
management within the business organisation helps in improving the business culture and results
in building a positive and heathy working environment for employees. This mainly helps in
expanding the business in the competitive market as they give full chance to each and every
employee within the business to take part in the process of decision making. Diversity mainly
brings new perspectives and ideas as the company relies on listening to each and every

employees thought which results in making then feel important and valued in the business
organisation.

LITERATURE REVIEW
Introduction
A literature review is defined as the summary, evaluation and overview of the knowledge
of current state about a specific topic of research (Niknejad and et.al., 2020). It can also include
some discussion of methodological suggestions and issues for the future research. A literature
review is referred to the comprehensive summary which is upon previous research for the related
topic of research. In other words, A literature review is the concept of surveys scholarly articles,
journals, books, experiments and other sources which is relevant to the specific topic of research.
It is helps to describe, enumerate, summarize and objectively evaluate the previous research. It is
helps to give a theoretical base to the research and determine the nature and objective of the
research (Khallaf and Khallaf 2021). In the following literature review it is helps to critically
summarized about the diversity management, its relation with employees and an effective
strategy which is support to improve the employees.
Main body
How does diversity management influence, employees?
In the opinion to Malik, Sarwar, and Orr (2021) diversity management is play a effective
role in any company or organization because it is helps to manage and maintain the diversity
within the business. Diversity is referred to the condition that having many different ways and
elements such as ethnicity, culture, age, gender, religion, sexual orientation and many more.
Diversity management is the term of management that helps to manage the organizational
actions to promote the inclusion of employees from the other sources. It is maintained and create
the positive work environment where the individuals are feeling valuable, so they can give their
maximize contribution for organizational goals and objectives. Diversity management helps to
make the organization better. It is also increasing the customer satisfaction by improving the
interaction of employees. Diversity management helps to make the culture of organization
creative and innovative. It is enhancing the creativity and encourage the novel information for
making the better decisions and problem solving. Diversity management is the process that
values every employee or individual as unique which may help the organization to attain the
success by their best performance (Lyons 2020). With the help of diversity management all the
employees and individuals of organization feel valued and accepted which is the benefit for the

organization because when employees are able to feel valued and accepted then they give their
best performance for the organization and its functions. Diversity management helps to boost the
performance and productivity of the employee which makes the organization better. In other
words, diversity management is one of the most important terms for an organization or company
as diversity workplace is a beneficial asset because it is acknowledging the strength of individual
of each employee. Diversity management is helps to reduced the employee turnover, enhanced
the organizational flexibility, reduce the absenteeism which is known as the proven impact. It is
also indirectly impact on organization such as improving the morale, increase the job
satisfaction, increase competitive edge and improve the public image. Diversity management
helps to make the team creative and problem solving. It is improving the decision-making
process, customer satisfaction and services, improved quality and many more (Rosalina, Dupre,
and Wang 2021). Diversity management is the part of human resource management where the all
action of organization is taken by the HR to promote the greater inclusion of employees. It is
known as the base of organization structure that designed the responsibility to compensate, hire,
encourage and maintain the differences of employees. Diversity management is referred as
accepting, understanding, valuing, acknowledging and celebrating the differences individual with
respecting to class, age, ethnicity, physical, mental ability and gender. Diversity management is
the term of strategy that enables the organization to attain many competitive advantages within
the market landscape. There are some characteristics of diversity management which is self-
initiated by the organization from the different religions, ethnicities, demographics and
nationalities. Diversity characteristics can include such as age, gender, religious beliefs, cultural
background, languages and educations.
The concept and main characteristics of diversity management.
According to the point of view of Shigeta (2021) diversity management is the concept of
organizational actions which promote to support the greater inclusion of employees into an
organizational structure from the different background through the specific programs and
policies. The concept of diversity management is the process that helps to maintain and create
the positive work vibes or environment for the employees that attain their maximize contribution
for achieving the organizational goals and objectives. The process includes many strategies and
policies in management, training, hiring and more. It is helping the organization to better
understand the demographic targets and organization’s culture. Diversity management also helps

to increase the customer satisfaction by improving how an employee is interacting with diverse
public and clientele. It is inspiring the drive innovation and creativity. Diversity management is
the part of human resource management which involves effective deployment, harmonization of
individual employee, recognition. The good and successful diversity management helps the
managers to maximize employee’s expertise and knowledge for better achieve the objectives and
goals of organization (Di Vaio and et.al., 2020). The diversity management is basically referring
to all the ways in which people contrast, key characteristics which includes race, age, ethnicity,
gender, physical abilities, sexual orientation, and genders and secondary characteristics differ
such as education, religion, income, nationality, work experiences, geographic and language
skills. There are some characteristics of diversity management such as voluntary, provides
tangible benefits, broad definition and many more. In simple words, diversity management is
defined as the action which takes by the organization to promote the inclusion of employees
from the other backgrounds into the structure of organization through the particular programs
and policies. It is playing a vital role in the organization because it helps to maintain, compensate
and encourage a diverse workforce with blend the individuals as the good efficiency. Managing
diversity within the organization means acknowledging about people’s differences and recognize
their differences as valuable. Diversity management is created and maintain the environment of
organization which means there is no disadvantages and privileged due to characteristics such as
educational background, gender, age, race or work experience which is increasing the probability
and productivity through the transformation of organization (Bove, Ruffa, and Ruggeri 2020). It
is helps to encourage the search for perspectives and novel information which is leading for
making the better decisions and problem solving. With the help of diversity companies can
improves the bottom lines and lead to unfettered breakthrough and discoveries innovations.
Diversity can boost the productivity and probability of company because employees are able to
feel valued and accepted within the organization which helps to attain their best performance on
their work. Diversity management is helps to make the smart decisions, increase the profitability
and productivity, reduce the employee turnover rates, improve the reputation of the business,
value the employees equally, identify the potential bias, provide better opportunities for problem
solving and creativity. Diversity also helps to build the progressive society.

The relationship between diversity management and employees.
As per the point of view of Cenkci, Bircan, and Zimmerman (2020) the connection
between diversity management and employees is play an effective term because employee
perform better when they are treated with respect and they feel accepted and respected. The
relation of diversity and employees is can be defined as the important function of the
organization because with the help of diversity, employees are more connected with work and
they are able to give their best, work hard and smart because they feel valued and accepted at
workplace. The diversity management is helping the employee by increasing their morale
towards their work which makes it more effective and efficient. The relation of diversity and
employees is a good function because it attains better performance, higher profits, and more
employee engagement. With the help of diversity management, employee is able to give their
best and increase their performance and productivity for achieving the organizational goals and
objectives. Diversity management is important for employees because employees feel valued and
respected at the workplace where the organization can attain many competitive advantages from
the employees (Hameed, Nisar, and Wu 2021). A diverse workforce is helps to understand the
customer’s needs and wants and fulfilled them with ideas. Diversity within the workplace affects
the financial engagement and performance by increasing the employee engagement and
retention. With the diversity within the workplace employees feels more satisfied and
comfortable in inclusive environment. Diversity is the term where the employee feels more
comfortable and respect which helps in attaining their best performance. It is seen that when the
employees feel respected and accepted and treated with respect they perform better for the
organization and its goals and objectives. The relationship between diversity and employee is
helps to boost the productivity and probability of the organization which is recognize as the
advantage of the business. It is helps to increase the revenue in wider range. The connection of
diversity and employees play an effective term because it is improving the organization’s
performance and productivity and increased the profitability as well (Afsar and Umrani 2020).
The impact of diversity on employees can increased the communication and innovation. The
relation of diversity and employee is referring to the wider variety of abilities and skills that
associated with directly to the diversity workplace and contributes to productivity. Diversity
management and employees is an important term because it is improving the company culture,
workplace productivity and many more. With the help of diversity management, employees feel

more valuable and they are able to give effective and efficient performance to achieving the
organizational goals and objectives.
According to the point of view of Bratton and et.al., (2021) the relation between diversity
management and employees is an effective term for any organization or company because with
the help of diversity workforce employee are able to give their best performance. The connection
or link of diversity and employees refers to the organizational action which promotes the greater
inclusion of employees from the different- different ways such as gender, age, language, religion,
demographics and many more. The relation of diversity and employees is the strong bond
because with the diversity workplace employee feel comfortable and valuable within the
organization which is helps to obtain their best performance and productivity. The connection of
diversity and employee is important for the organization because it is helps to give the many
competitive advantages within the competitive market. The bond of employee and diversity, it is
helps to manage the all the process of employee engagement which is improving their
performance and productivity for the organization. In relation to the main relation of diversity
management and employees within the organization is to provide many opportunities and
advantages which is increasing the profitability and probability of the company (Choi 2020). The
relation of diversity and employee can help to boost the performance and productivity of the
business within the market. Diverse workplace or workforce is an effective term because
employee better performance depends on how they treated but with the help of diversity
management they feel valuable and acceptable within the organization which is helps to attain
effective and efficient work from them. The relation of diversity management and employee can
affect overall process of organization which may helps to lead within the competitive market.
Diversity at a workplace is necessary for obtaining the best performance of employees. The
relation of diversity and employees helps to achieved the organizational goals and objectives
which is the advantages of the organization (Agarwal 2020). The connection of diversity and
employees in the organization play a vital role because the bond helps to boost the overall
process of the business which makes and attain more profit and productivity. It is also helps to
improve the customer satisfaction which is necessary for any organization or company. it is
helping the employee to feel as important part of organization where they treated values and
respected. It can be said that employee’s performance and productivity can be improved with the