Hilton Hotel: Report on Diversity Management and Workplace Inclusion

This report analyzes diversity and inclusion practices at the Hilton Hotel, covering various themes such as workplace diversity, the benefits of cultural diversity, and the impact of diversity on customers. It addresses issues like employee treatment, the feeling of neglect, and diversity management strategies within the hotel. The report also explores challenges in maintaining diversity and the need for strategic development. Recommendations include fostering inclusive environments, promoting employee engagement, and aligning diversity policies with company values. The report references several academic sources to support its findings and offers a comprehensive overview of diversity and inclusion in the hospitality industry, specifically focusing on the Hilton Hotel's practices and areas for improvement. The report also emphasizes the importance of customer satisfaction and the need for ongoing commitment to diversity and recognition within the organization.

RESEARCH
PROJECT

Table of content
■ Theme 1 Improvement in hospitality industry workplace diversity
■ Theme 2 Benefit of increasing cultural diversity.
■ Theme 3 The cultural diversity makes positive impacts on customer.
■ Theme 4 All employee in the hotel Hilton are treated in equal manner.
■ Theme 5 The feeling of neglection in the business .
■ Theme 6 Diversity management at Hilton Hotel environment.
■Theme 7 Diversity in term as most difficult to maintain in hospitality
industry.
■Theme 8 There is need for strategic development of at Hilton Hotel.
■Recommendation

Theme 1 Improvement in hospitality industry workplace
diversity

Theme 2 Benefit of increasing cultural diversity.

Theme 3 The cultural diversity makes positive impacts
on customer.

Theme 4 All employee in the hotel Hilton are treated in
equal manner.

Theme 5 The feeling of neglection in the business .

Theme 6 Diversity management at Hilton Hotel
environment.

Theme 7 Diversity in term as most difficult to maintain
in hospitality industry.

Theme 8 There is need for strategic development of at
Hilton Hotel.

Recommendation
■The harsh realities of running the business on a day-to-day basis for keeping customers satisfied in
term of selling and delivering service will keep undermining it.
■ There is need to have inviting of the co-workers in order to make the proper level of promotions in
term of acceptances and hiring the more level to building the team strength.
■The proper level of envelopment of customer diversity and equality in the company have the need
to make proper development of the policies along with adhering the company goals in terms of ethic
and values.
■Paying the proper emphasis of the commitment and diversity and reorganization in order to have
the proper valuation of the firm.

References
■ Barak, M.E.M., 2016. Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
■ Berrey, E., Nelson, R.L. and Nielsen, L.B., 2017. Rights on trial: How workplace discrimination
law perpetuates inequality. University of Chicago Press.
■ Colella, A. and King, E. eds., 2018. The Oxford handbook of workplace discrimination. Oxford
University Press.
■ Dhanani, L.Y., Beus, J.M. and Joseph, D.L., 2018. Workplace discrimination: A meta‐analytic
extension, critique, and future research agenda. Personnel Psychology, 71(2), pp.147-179.
■ Graham, K.M. and et.al., 2019. Patterns of workplace discrimination across broad categories of
disability. Rehabilitation psychology, 64(2), p.194.