Management Analysis on Supervisor's Role at Domino's Pizza - BUSA 1305

This report provides an in-depth analysis of the supervisor's role within Domino's Pizza, examining key aspects such as handling employee appraisals, decision-making processes, and the selection of new employees. The study delves into the responsibilities of supervisors across various departments, including warehouse storage, kitchen operations, and billing counters, highlighting their roles in planning, managing, and inspecting employee performance. The analysis further explores the importance of supervisors in maintaining organizational discipline and adapting to market competition. The report offers recommendations for improving the organization's operational effectiveness, emphasizing the importance of motivating employees, fostering transparent communication, and aligning individual and organizational goals. The conclusion underscores the significance of the supervisor's role in guiding employees and upholding the standards of a global food chain.

Running Head: Management
Analysis on Domino’s Supervisor
Name of the Student:
Name of the University:
Author’s Note

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Introduction
The following assignment is based on the study of supervisors which will allow to
reflect on the real life analysis and will assist in gaining knowledge for future course of
action. The aim of the assignment is to reflect on providing details about the supervisor’s role
in the chosen organisation and review on the various department to set the stage of the
analysis (1). The second part of this paper there are three areas which is reflected as the study
for the supervisors. The three chosen area are handling appraisal, decision making and
selection process. Considering that there are certain action which can be accessed on the
behaviour and the conditions which exist. The last part of the paper comprise of the
recommendation portion which states to uncover each of the problem area and about future
actions that can be taken in within the organisation.
Name of the Organisation- Domino’s Pizza
Organisation Description
Domino’s Pizza is one of the second highest selling retail food chain in USA which
was founded by two brothers Tom and James Monagha. The initial name of the franchise was
Dominik’s Pizza which was later changed to Domino’s Pizza by Tom within few years. In the
year 1983 the franchise had its retail outlets in international market with about 200
restaurants (2). The menu of the organisation is kept very simple and offers simple crust
menu in regular pizza. Catering to different regions of the world the organisation offers the
nations speciality in their menu and tries to keep the local flavours.
Supervisor’s Role
The role of a supervisor in general holds the responsibility of being productive and
take action against small groups of employee. With the chosen organisation of this paper
which is Domino’s the supervisor’s role for each department like warehouse storage, kitchen

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department and billing counters carries the responsibility of various roles and power and is
concerned about the controlling and orchestrating work rather than catering it directly (3).
The supervisor holds the responsibility of overseeing the subordinate and is present in the
first line managers. Hence he or she plays multiple roles and some of them are:
 Planner: a supervisor has the authority and power to plan the daily work schedule for
each of the employee working in the respective department. In Domino’s the
supervisor delegates the work at the same time to his employee and divides the work
to other workers during the time of briefing (4).
 Manager: the supervisors at this organisation are also known as operative manager
because he or she is the reason why the employees are aware of their individual work
role.
 Inspector: it is an important role of the supervisor to enforce the discipline of the
organisation. This includes the checking the checking the progress of the employee
against the work scheduled and the performance of the work during the working
hours.
Analysis
In the analysis section the major topic on the study of the supervisor is emphasised.
There are three different areas which caters to each and every department of Domino’s and
the selected three areas of the organisation are handling appraisal, decision making and
selection process. The aim of maintaining the responsibility and discipline in Domino’s is due
to the marketing nature of the consumers (5). If the organisation fails to keep up with the
expectation of the consumers then there are alternative food store in the market which offers
similar products. Hence to avoid this Domino’s maintains the objective of the competition

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and allows the business to run according to the rules and regulation (6). Hence the three
areas of the supervisor’s contribution in Domino’s is discussed below:
Handling Appraisal
The supervisor’s study comprise of the handling the appraisal of the employees and
assist the employee in working hard and achieve their target so that it is easy to evaluate the
candidates. In Domino’s the supervisor caters to job related performance and not by personal
relation as there is a system of employee’s performance (7). In the organisation the
supervisors use the online appraisal form which is created to replace the paper version forms.
This implementation by the supervisors is an effective tool which holds an electronic
workflow. It is an interim tool which is installed in all the outlets of the restaurants. The
mangers and the supervisors is also encouraged to use this appraisal succinct and it is
necessary to report each and every details of performance (8). The supervisor must look in
the area of accomplishment, behaviour standard, principles of community and diversity
during the appraisal of the employee.
Decision Making
The supervisors in Domino’s caters to take up decision when they perform four
management function which are planning, decide which objective to seek, the policies to
establish and the refining the rules and regulations of the institution. One of the primary
factors which the organisation is distinguishing is based on the operating employees at
different segments and department of the store. Now the role of the supervisor comes into the
light because he or she caters to be concerned on how their decision might affect the
customers and the employees (9). The quality of decision making which the supervisor holds
takes equal measure of his or her effectiveness. Therefore the supervisor performs in planning
the objective, policies and establish rules for the organisation. On the other hand they must

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conduct in their best way to communicate to the employees so that there is a transparent
relationship maintained between the candidates working in different work stations.
Selection
The supervisor is not restricted to one kind of job only but also holds the authority and
responsibility of the human resource department. However the applicant interview is a part of
the duty which the supervisor holds in the selection and hiring process. In Domino’s the
selection of the candidates is based on the recruitment procedure of the organisation also
based on the educational background of the candidate (10). The supervisor must carefully
plan to gather the job related information and should determine if the applicant is capable, has
knowledge, skill and ability to perform the duties of the position. If the supervisor holds the
responsibility of hiring then him or her also can terminate any employee who is working in
the retail chain (11). If there is misconduct of duties by the employees then the supervisor can
fire or terminate the employee.
Recommendation
There has been certain weakness observed in the operation of the organisation. Hence
it should be the role of the organisation to ponder upon the areas where it is facing problem
and make the corrective action. The area of weakness the organisation is facing is with the
competitors. The major competitor of Domino’s is Pizza Hut as it is improving its method in
serving technique to the customers. However Pizza Hut is more concerned with the ambiance
rather than the product they offer. Therefore it can be recommended that the supervisor
should make it a point on building something creative in the ambiance so that the consumers
are attracted by looking at the ambiance and can grab a pizza with their loved ones.
Secondly it can be recommended for the supervisor of the organisation must be
motivating because the work in Domino’s is very monotonous and the same type of work is

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repeated on a daily basis. When the supervisor motivates its troop the result is always success
because it is based on the ability of the supervisor how he or she conducts the emotion of the
employee. The supervisor is recommended to be create an environment which holds the
ability to adopt the development of personal emotion. The part of personal growth plays a
vital role in creating sentiments towards the various department for the employees.
Keeping in mind about the future course of action to take place in Domino’s the
supervisor is further recommended to align the individual performance with the
organisational goals. The organisation has a clear mission about serving hygienic food to its
customers now the role lies with the employee on maintain the cleanliness of the kitchen area
and refrigerating the frozen item by maintain the date of manufacturing and expire date.
Hence the supervisor should play an important role in collaborating the gaols directly with
the aim and target of the employee. To foster these actions the supervisor must herself or
himself provide its assistance, coaching and training the employees with the right way of
conducting work.
It is often seen that communication becomes a major barrier in the process of
conducting from or passing information from the lower to higher authority of management.
The communication must be made transparent so that the employee gets an opportunity to
provide feedback to the supervisor so that the changes can be implemented in the
organisation. The supervisor on the other hand must contribute to an open door policy where
any level of employee can come up to him or her and can make suggestions or can ask to
change any rules or policy which they find it difficult or not worthy delegating.
However it can be recommended that supervisor are on the most important part of the
managerial function and should not consider him or her as the boss but contribute its service
to the organisation. It should equally contribute in making changes in the policy and

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regulation which is best suited for the employees. The face to face discussion by the
supervisor with the employee is a vital element because this makes the employee be
responsive to the changes. These should work with alignment of the work culture and fit
within the current processes. Therefore the supervisor must look after the wellbeing of its
employee and contribute cakes or gifts on their birthday or work day anniversary. This will
motivate the employees to work and gives them a boost when the entire management comes
to celebrate the occasion.
Conclusion
Hence it can be concluded that the supervisor’s role in Domino’s is not as sample of
the rest of the organisation. The unique way of handling the employees and the management
makes it successful in the operational field. The supervisor caters to the responsibility of
holding the prime duty of guiding the employees and the showing them a clear path of
conducting the business in such a worldwide famous food chain. Hence there are various
department in the organisation and each of the department has their personal supervisor who
maintains the discipline, motivates the employee and maintains the culture of the
organisation.

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Appendix
Appendix 1
Appendix 2

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Appendix 3