Comprehensive Report: Driver Safety Training for Delivery Services

This report examines the driver safety training program at United Parcel Service (UPS), a global leader in package delivery and supply chain management. It begins with an introduction to UPS and its commitment to driver safety, highlighting the company's impressive safety record. The report then delves into a discussion of the current state of the training program, including the "Space and Visibility" defensive driving course, classroom and road training hours, and safety ride evaluations. The core of the UPS safety program, the "Five Seeing Habits," are outlined. The report also analyzes the training needs analysis process, emphasizing the identification of training needs, determination of who needs training, and clarification of organizational training needs. The conclusion summarizes the effectiveness of the UPS safety program and its contribution to the company's success. The report references key academic sources to support its findings.

Running head: DRIVER SAFETY TRAINING FOR A DELIVERY SERVICE
Driver Safety Training for a Delivery Service
Name of the Student:
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1DRIVER SAFETY TRAINING FOR A DELIVERY SERVICE
Table of Contents
Introduction......................................................................................................................................2
Discussions......................................................................................................................................2
Current State of the Training Program........................................................................................2
Training Needs Analysis Process................................................................................................4
Conclusion.......................................................................................................................................5
References........................................................................................................................................6

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Introduction
United Parcel Service (UPS) is an American worldwide enterprise, which is specialized
in package delivery or parcel delivery and supply chain management (UPS - United States.,
2018). The paper discusses and analyzes the current state of the training program on the driver
safety for a delivery service and also analyzes the current training needs analysis process.
Discussions
Current State of the Training Program
The United Parcel Service (UPS), which is headquartered in the city of Sandy Springs in
Georgia, USA, provides a training program for the safety of the driver of the training program. It
has been observed that the drivers of the United Parcel Service (UPS) Company are superior in
the field of driving and safety. The United Parcel Service (UPS), which is also the world’s
largest package delivery company, averages less than one accident for every million miles
driven. The company UPS provides a defensive driving course named , “ Space and Visibility “ ,
which is conducted and completed in the highways and also the public roads .The package car
driver of UPS are provided with 20 hours of classroom and road training (Reychav & Wu, 2014).
The parcel drivers of UPS company also have to accomplish three safety ride evaluations during
their tenure of first 22 days as a new driver. These safety rides are the backbone for the drivers
of the company, United Parcel Service. The drivers are provided with one evaluation ride with
their supervisors after every six months . In case of the event of preventable collision, the
drivers are provided with additional training and also the discipline (Schlesinger, 2016). In case
of the event of collision, the supervisor immediately conducts a full day safety ride check (Sleet,

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Roehler & Ballesteros, 2013). The supervisor of the company, United Parcel Service rides the
vehicle with the driver and also assesses the techniques and habits of the employee driver. After
assessing the techniques and habits of the driver , the supervisor corrects the faults in the
techniques noticed by him , which could jeopardize the safety of the driver . The safety program
provided to the drivers of the company , United Parcel Service (UPS) , are based on the “Five
Seeing Habits “, these are also regarded as the secret to the success of UPS related to road
safety . The five guidelines followed by UPS, which emphasizes the utility and necessity of
Safety and Visibility while driving are as follows:
 Aim High in Steering – It is important to notice all the important as well as the
unimportant positions in the road so that the driver is able to notice all the provided
traffic information, which would be beneficial to them in order to take appropriate
decisions related to road safety and driving (Mooren et al, 2014).
 Obtain the Big Picture – It is important for the driver to maintain proper distance for the
determination of true potential hazards around the vehicle.
 Keep the eyes Moving – It is important for the driver to scan the roads and the
surroundings properly and also shift or move the eyes constantly in order to identify any
potential hazards.
 Leave Yourself an Out - It is one of the safety talk that are taught to the drivers of the
company ,United Parcel Service (UPS) , it states about the ability of the driver to escape
danger in case of any encountered negative situations (Reason, 2016) . The courses or the
training program of UPS , emphasizes that the drivers need to be on the defense , in case
of any situation .

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 Make sure they see you – It is important for the drivers to maintain communication in
traffic by making use of the horns ,lights and signals in order to maintain eye contact with
the motorists and pedestrians present on the road and also to analyze the intention of the
people on the road .
Training Needs Analysis Process
The process of Training Need Analysis is the process that is used in order to identify the
gap in the training of the employee and related training needs (Jehanzeb & Bashir, 2013). It is
the primary step or the first stage in the training process, which involves the process for
determining whether the training would address the problem that has been identified.
The Key points for the training needs analysis of the company, United Parcel Service are as
follows:
 Identification of Training Needs -The long haul trucking is one of the most dangerous
job in America and it has witnesses 808 deaths in only a year. Thus, it is very necessary
for the global logistics company like United Parcel Services (UPS) to provide a proper
safety training program for their drivers engaged in the delivery service for the company
(Glendon et al.,2014).
 Determining who needs to be trained – The Training are provided to all the drivers of
UPS, which is around 4000 active drivers and they have to graduate from training class
provided by UPS called “Integrad “ , where all the specialized techniques related to
driving and safety measures pertaining to driving are taught .
 Clarifying the training needs for organization – Safety is the inherent core value in the
corporate culture of the company ,UPS. UPS , with its comprehensive and efficient driver

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safety programs , has made the safety their top priority .The safety training program for
UPS is more than a program , it has become a value for them , which is one of the key
reason for their success. The management of the company ,UPS may change but the
value of UPS , which is related to the safety , will not change .
Conclusion
From the above report, it can be concluded that, United Parcel Service (UPS) is one of
the best logistics and supply chain management company both in USA and globally. The follows
and provides one of the best Safety Training programs for their drivers ,and the effectiveness of
their training program is evident from the reports which suggests that UPS records minimal
number of accidents or death cases of drivers in USA .

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References
Glendon, A. I., McNally, B., Jarvis, A., Chalmers, S. L., & Salisbury, R. L. (2014). Evaluating a
novice driver and pre-driver road safety intervention. Accident Analysis &
Prevention, 64, 100-110.
Global Home: UPS - United States. (2018). Retrieved from
https://www.ups.com/us/en/global.page
Jehanzeb, K., & Bashir, N. A. (2013). Training and development program and its benefits to
employee and organization: A conceptual study. European Journal of business and
management, 5(2).
Mooren, L., Grzebieta, R., Williamson, A., Olivier, J., & Friswell, R. (2014). Safety management
for heavy vehicle transport: A review of the literature. Safety science, 62, 79-89.
Reason, J. (2016). Managing the risks of organizational accidents. Routledge.
Reychav, I., & Wu, D. (2014). Exploring mobile tablet training for road safety: A uses and
gratifications perspective. Computers & Education, 71, 43-55.
Schlesinger, D. (2016, April). Case Studies of PTC-Preventable Accidents. In 2016 Joint Rail
Conference (pp. V001T06A022-V001T06A022). American Society of Mechanical
Engineers.
Sleet, D. A., Roehler, D. R., & Ballesteros, M. F. (2013). Injuries & Safety. CDC Health
Information for International Travel 2014: The Yellow Book, 106.

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