Proposal for Duke Hotel Staff Development and Resource Funding Report

This report presents a funding proposal from the Duke Hotel and Restaurant, seeking financial support from the government to enhance its human resources and improve service delivery. The core issue addressed is the need for improved employee training, recruitment, and diversity to overcome challenges in the hospitality industry. The report outlines the business case, emphasizing the problems caused by understaffing and a lack of skilled employees, which negatively impact customer service and operational efficiency. It highlights the demand for the project, including the need to meet rising customer expectations and improve employee skills in areas like critical thinking and working under pressure. The proposal details the beneficiaries, including the organization, employees, and customers, emphasizing the positive impact of the funding on cash flow, strategic planning, and the overall quality of services offered. The project aims to improve employee skills, increase diversity, and foster entrepreneurial thinking, ultimately leading to better customer experiences and contribute to the broader hospitality and tourism economy. The report seeks 1 million pounds to fund staff training, recruitment, and skills development.

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Contents
Contents 2
1.0 Project Title 3
2.0 Proposal Summary 4
3.0 Business Case 5
3.1 The Problem 5
3.2 The Demand of the Project 6
3.3 The Beneficiaries 7
3.4 Organization 7
3.5 Employees 8
3.6 Customers 9
4.0 Implementation 10
5.0 Monitoring/ Evaluating Results 1
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6.0 The Benefit of them to the broader hospitality and tourism
economy in the region 12

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7.0 References 14

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1.0 Project Title:
“To Support the development of staff and funding report
within the Duke Hotel and Restaurant through enhancing resources”.

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2.0 Proposal
Summary
Businesses are sometimes faced with issues or problems of
capital and therefore affect the business structure (Fernando 2015).
The proposal serves as a request for resource funding, for staff
development of the Duke Hotel and restaurant, Aimed to foster
innovation through employees training, recruitment and development
in area of entrepreneurial skills for quality maintenance/upgrade and
better customer experience. For developing the competencies that are
needed for a better quality services provided within the organization.
It is very crucial Duke Hotel and restaurants be able to improve
service delivery and productivity by providing adequate training to
their employees. The general purpose of an organization is to Support
the development of staff through enhancing resources & providing
training to them (Marco-Lajara et al, 2016).
Human Resource is the most important aspect of hospitality
growth. A region or a hospitality organization with superior Human
resource is likely to gain much from the hospitality services. This
report to the government seeks to request for funding to enhance the
various aspect of its service delivery through Human resource
improvement. As it is stated above that the hospitality sector faces
several problems but on the other hand, it can be said that by having
effective HR, the company can manage and develop its business. The
Duke Hotel and restaurant offers a various aspect of hospitality

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services. The organization which offers hotel services,
accommodation, and the catering, needs more funding to enhance its
Human resource, improve it and also upgrade the quality of
hospitality services offered by the organization. With the
organization’s need to have enhanced process of training, recruitment,
diversity, entrepreneurship, all the focus will be based on how to
obtain financial support to have the organization better these process
(Lopes, 2016).
The process of training, recruitment, diversity, entrepreneurship
in the hospitality industry lags behind due to improper and lack of
resource in the industry (Tracey and et.al., 2015). With view being
done to enhance the quality of service that the hospitality industry
provides, more and more individuals have pathways from the region
and the rate of the development of the hospitality dependent continues
to suffer. Due to the role that hospitality is playing in the area and the
country at a sizable, much need to be done to enhancing resources that
relate to the employee training, recruitment, diversity,
entrepreneurship. In order to do this, the organization is requesting
funds from the

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Government as the company can give proper employees' training,
recruitment, diversify areas of services with the main aim of
increasing effective productivity, as well as attracting more
investors/entrepreneurship (Lopes, 2016).
3.0 Business
Case
3.1 The
Problem
The hospitality industry known for its qualitative services which
it provides to their customers or guests. Its success is wholly depends
on the quality of service offered by the industry (Lim, 2016). An
organization can provide qualitative services only when, if it has
skilled and trained workforce., So it can be said that for offering the
best services, the hospitality sector requires making their all
employees more able and trained. For any hospitality organization,
the success of the organization depends on the extend of the human
resource which is the path for the direct interaction with the clients
and hence the quality or the service provided. The quality of the
service a hospitality Organization offers depends on the employee
training and the diversity of the workplace which brings unique
ideas for the development of products, services, invention, and
innovation (Importance of workplace diversity, 2018). It is stated that
workplace diversity can help hospitality industry in developing
because different people have different characteristics that can bring

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different and unique ideas.
The skills that our organization's employees have at the moment do
not match that of other organization and its competitors like Hilton,
Marriott, which has continually improved the expertise of their
employees through continuous internal training, this continues to
impact negatively on our service delivery and the general experience
from our customers. Also, the employees are over stressed due to the
Hotels under staffing (Mehmetoglu, 2011). Due to under staffing and
not having enough workforce, existing employees have to do all work
by which they become frustrate. For example, there is a requirement 5
employees in room servicing department but due to under staffing
there is only 2 employees and they have to do all work themselves
with over timing. So it can be said that, under staffing can make
frustrated existing staff.
The Duke Hotel and restaurant currently has deficient of the
human resources as a result of the lacks of proper employee training.
The main aim of defining that there is a lack of enough resources
because it is related with the company's main problem training and
development of staff. With our large customer base, which continues
to increase even further, there is a need for better preparation. The
problem within the Duke Hotel and restaurant is the lacks of
consistency and update in area of training, lack of critical thinking
skills, work under pressure skill and lack of employee’s skills that
relate to shortages of diversity within the organization. The meaning
of inefficiency and deficient of workforce is to not having skilled and

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enough workforce. When an organization operates in wider scope then
there is a requirement for the company to have enough and skilled
workforce for providing better customers services and perform all
functions of the company effectively. So, it can be said that deficient
workforce can decrease sales of the company and create several
problems. This organization is therefore appealing for the
Governmental financial support of 1 million pounds to be able to
conduct a better training for the employees of the organization,
recruitment of more employees for the organization to increase
diversity and to enhance the employee’s critical thinking and working
under pressure skills with a bid of improving the specific quality of
the services that they offer.

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3.2 The Demand of the
project
The Duke restaurant is one of the organizations which have been
known for the quality services and a wider variety of the services that
they offer. It operates to the larger extent and for providing qualitative
products and services, it requires to have enough and effective fund
and other resources. However, this has changed with time. For
accomplishing its goals and for continuing to provide the best services
to customers' the specific demand of the organization is to get
funding from the government through its funding program to enhance
the organization's resource enhancement such as training, recruitment,
diversity, and entrepreneurship which have significantly impacted on
the quality of service offered in the hospitality sector in the region.
The quality of the service that was provided to our client has
tremendously gone done as a result of the lacks of proper training of
our employees (Marco-Lajara et al, 2016).
This is due to the financial constrains within the
organization. Besides, the organization's service quality has also been
adversely affected by the under staffing (Alemayehu and
Tveteraas, 2019). Recently the organization's customer base is on
the rise. However, the organization can meet the needs of this rising
customer numbers due to the low number of employees. The ratio of
the employee to a customer when the organization is relatively lower.
It means this hotel is facing the problem of getting skilled and enough
workforce. As compare to its wider customers base, there is a

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deficient employee in each department of Duke hotel. The
organizations also need to increase the number of employees to
change this situation which affects the quality of care provided. Due
to not having skilled workforce, it can be said that there is lack of
diversity and diverse workforce. Due to lack of diverse workforce,
there is a lack of entrepreneurial and critical thinking skills.
Besides, the organization diversity and entrepreneurial skills are also
quite low. This can be achieved by improving the number of
employees through the process of recruitment.
The Duke Hotel and restaurant project requesting funding of 1
million pounds to finance, training of the employees on the modern
hospitality management and customer care which are one most
important aspect of the hospitality industry. Also, the funding will also
increase the organization employees number through the process of
recruitment to improve the quality of service provided due to the
reduced client customer ratio. Other than training and recruitment, the
increase employee number will enhance the diversity of the employees
within the organization. Lastly, due to the low entrepreneurial skills
within the organization, the organization also needs to improve these
skills among the employees of the organization. The last share of the
funding will be allocated towards the development of these skills as
among the employees of the organization (Marco-Lajara et al, 2016).
The higher demand within the organization is the ability of the
individual members of the staff to be able to satisfy the particular
requirements of the client’s. With client Demanding services that are

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up to their expected standards, training the staff members to be able to
provide these qualities in a task for the organization. The funding will
be directed towards researching within the organization, conducting
training of the employees to match the expectations and the needs of
the client and to incubate innovation among the specific staff
members of the organization. C lients demands and needs is to
get unique features if services w ith having advanced
technology and for providing the same requires services
to customers, there is a requirement for the company to
give proper training to employees about using
technologies and increase creativi ty. The industry is one of
the most volatile ones needs proper training activities to enhance the
quality of the service provided (Mehmetoglu, 2011).
3.3
Beneficiaries
There are several beneficiaries to this project as the benefits reach
the organization, employees and also the customers.
3.4
Organization.
The funding project will enable the cash flow in the entire life of the
Duke Hotel and restaurant. The company would rather have cash
reserves, financing equipment acquisition. As it is already stated that
the hotel requires recruiting more skilled employees and after
recruiting it requires providing enough training to them. Recruitment
and training process seeks enough investment, so it is the main reason

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of the hotel for requesting funding. For running the hotel smoothly and
providing satisfactory services it is essential for Duke hotel to request
funding. This makes sense to the company by the corresponding cost
to the benefit. The cash flow will become justifiable and anticipated.
The organization will be able to lay out strategic plans and proper
budgeting, finance being the core of every business decision. Planning
on the finance budget will easily enable easy cash flow management,
capital structure, and risks controls. The organization will benefit a
lot from the training that the employees will get from the funding
(Ottenbacher, 2007).
The organization would be able to realize better and
economical use of materials and equipment that cuts the cost. In this
case, the wastage is going to be low due to that fact that the staffs are
well trained. The proper training in the current dynamic situation and
then ever changing and new techniques will benefit the organization.
Training will make employees to perform better in the organization;
sound training program mes will, therefore, result in the better
performance of the employees. This performance will be realized in
terms of the quantity and quality of the work output in the
organization. Well trained employees usually display greater heights
of productivity and higher quality of the work than the untrained
employees (Ravichandran and et.al., 2015). This can be guaranteed
that trained employees as compare to untrained and inexperienced
employees can work perform better and increase the overall
productivity of the hotel. For example, if there is a front desk