Duty of Care: Partnership and Conflict Resolution in Healthcare

This report provides an overview of the importance of duty of care and working relationships within health and social care settings. It differentiates between professional and personal relationships, emphasizing the need for maintaining boundaries and ethical conduct. The report identifies various working relationships, including those with individuals, families, colleagues, and external agencies, highlighting the significance of effective communication and collaboration. It also addresses the importance of adhering to the agreed scope of a job role to ensure competence, safety, and professional performance. Furthermore, the report discusses the benefits of working in partnership with others to enhance service delivery and reduce the burden on healthcare professionals. Finally, it identifies key skills and approaches for resolving conflicts, such as problem-solving, communication, and stress management, which are essential for maintaining a positive and productive work environment. The report concludes that fostering strong working relationships, understanding job roles, and effectively managing conflicts are crucial for providing high-quality care in health and social care settings.

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Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Explaining how working relationship is different form personal relationship.......................1
Describing different working relationships in health and social care settings.......................2
Describing why it is important to adhere to agreed scope of job role....................................3
Explaining importance of working in partnership with others...............................................3
Identifying skills and approaches for resolving conflicts.......................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
In health and social care setting, it is essential to work together as a professional. In this,
there is need to make better relationship with others. To work effective for the positive outcomes
there is need to make working relationship which is different form personal relationship. In this
report, there is discussion about the importance of working together in partnership with others.
There is also some explanation about the difference between working and personal relationship.
In report also consist information about the different working relationship within health and
social care settings. This report also consists skill and approaches which are needed to resolve
the conflict (Edwards, (2020)).
MAIN BODY
Explaining how working relationship is different form personal relationship.
Working relationship refers to the connection which are built during professional life. This
is the one which is form during working with others like colleagues, staff member and manager
which is not as intimate like family and friends. This is the one in which there are some boundary
which allow to behave well with other professional and not get include in the personal life. At a
point, every requires interaction with other professionals. There is need to build relationship with
other while working which help to make better professional working relationship within health
and social care. Personal relationship is the one which is made by the individual and means to
intimate personal relationship with others which may include dating, living together, being
partner and also includes being better part of individual life. Personal relationship is also
important for individual which allow to provide better quality of life to live with better effect.
This is the one which is different form the professional relationship where relationship is in
between family, friends, relatives and other which does not include professional work. Both
professional and personal relationship are different and are together make better life for an
individual (Unhjem, (2018)). This is effective and individual should not include this in their life.
Both are different and when these get combined then there is high risk of getting difficulty to
manage good relationship with every individual. Working relationship is built while working
professionally in which all shared information is related with the working. In health and social
care there is high importance of the working relationship which can have impact on delivery of
service with working professionally. This allow to make working relationship with other
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professional that can be effective for delivery of better health and social care services. Personal
relationship includes all the work and activity which are performed with other person rather than
professional work or activity (Itani, (2019)).
Describing different working relationships in health and social care settings
There are various types of working relationship within health and social care setting. In
this, initially there is need to understand the role which has be agreed with the employer and
should ensure that delivery of service is accordingly. Working relationship refers to the
professional relationship which should not be confused with personal relationship within health
and social care settings. Woking relationship within health and social care setting are categorised
as four which includes individual and their friends and family, colleagues and managers, people
from other agencies, community and volunteer’s groups.
Relationship with individual their friends and family- This is the one which is highly
effective that allows to get regular contact with individual which support which maintain the
working relationship with them. In this, there is need to communicate with them effectively that
support which should be line with their preferences and needs. In this, there is need to get better
relationship with individual and their family and friends which allow to deliver best for
individual (Ljungberg, (2017)).
Relationship with colleagues- This is the working relationship with co-worker and
manager. It involves making decision, sharing ideas along with support others role for which
effective communication is more effective. Team working allows to delivery better work
guidance and experience that allows for collaborative work, creating vision, managing
performance and setting standard. In this, there is need to report the working to manger which
concerns with employers need.
Relationship with outside agencies- In working relationship there is need to communicate
with other agencies which are effective and allow to provide better delivery of service which are
needed externally. These could be the people who are working to achieve better outcomes for
individual within health and social care settings. These may include nurses, general practitioners,
advocate, social workers and many others. There are many other agencies which need to get in
touch and make working relationship that may include Care Quality Commission (CQC) or any
third party who provides training, supply (Bookey‐Bassett, (2017)).
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Describing why it is important to adhere to agreed scope of job role
It is crucial to adhere with the agreed scope to job role due to various reasons. These reason are
discussed further.
Competence- It is important that individual should not carry out tasks in which required
specialised training to perform efficiently. In this, there is need to perform only task in which
individual is trained and can provide better outcomes.
Health and Safety- In working relationship, there is certain responsibility that is
regarding health and safety and there is need to have good understanding about it. There is need
to ensure that individual should not do any activity which can lead to compromise with the health
and safety within organisation. There is need to inform to the manager or delegated person about
any concern (Mukhtar, (2020)).
Duty of care- There is legal and moral obligation which ensure safety along with
wellbeing for individual that supports. Organisation have some policies and procedure which is
regarding clear boundaries about best practice. Working outside of these scope can lead to
negatively impact service user wellbeing.
Professional performance- Through working with job role which should be accessed by
the line manager to evaluate the performance during supervision or appraisal. In this, there is
need to work with other professional for better outcomes.
Explaining importance of working in partnership with others
Woking in partnership can provide high benefits to the professional or service user within
health and social care. There is high importance of working in partnership with others that can
have positive impact on the outcomes that are going to be discussed further.
This is the one which enable working with other that can enable to build up interacting and
communicating with each other (Madmoli, (2019)).
This allow to provide better interaction with delivery of care which can have better impact
on the quality care.
This allow to get interact with each other which can help to deliver the quality of services
that can help to deliver quality services within health and social care.
Through partnership working health and social care professional can provide better
interaction and delivery quality service which are needed by the individual.
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Through partnership working burden on health care profession can be decreased which
allow to work effective for delivering their services.
Identifying skills and approaches for resolving conflicts
There is chance of conflict while delivering service within professional. In this, there is
need to resolve those conflict effectively that can help to deliver quality service to service user.
In this there is need for skill and approach which should be possessed by professional which can
be used for better outcomes by resolving the conflict.
Problem solving skill- This is one of the skill which should be possessed by the manger
that can help to resolve the conflict and provides better impact on the individual.
Communication- This is effective and allow to resolve any conflict more efficiently
within health and social care. Through this any conflict can be solved. This allow to estimate the
Stress management- This is it the skill which is effective to resolve any conflict within
organisation. This can help to allow decrease the stress which provide better environment for
everyone.
Avoiding approach- This is effective approach to avoid the risk of conflict within
organisation. This can allow to avoid the approach that can help to avoid any conflict within
professional and allow to deliver quality service (Tadros, (2019)).
CONCLUSION
From above discussion, it can be concluding that within health and social care settings there
is high importance of working relationship and personal relationship which are different from
each other. In this, there is need to work with other organisation that can help to delivery some
services with working together. In this, report there is discussion about working and personal
relationship. There is also discussion about the different working relationship within health and
care settings. There is also discussion about the importance to adhere to agreed scope of job role.
This report also discusses the importance of working in partnership with others. This also
provides information about skills and approach that are helpful in resolving conflicts within
health and social care settings.
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REFERENCES
Books and Journals
Bookey‐Bassett, (2017). Understanding interprofessional collaboration in the context of chronic
disease management for older adults living in communities: a concept analysis. Journal
of advanced nursing, 73(1), 71-84.
Edwards, (2020). ‘ReConnect’: a model for working with persistent pain patients on improving
sexual relationships. British Journal of Pain, 14(2), 82-91.
Itani, (2019). Building customer relationships while achieving sales performance results: Is
listening the holy grail of sales?. Journal of Business Research, 102, 120-130.
Ljungberg, (2017). A balancing act—how mental health professionals experience being personal
in their relationships with service users. Issues in mental health nursing, 38(7), 578-583.
Madmoli, (2019). A Systematic review on the impact of peer education on self-care behaviors of
patients. International Journal of Health and Biological Sciences, 2(1), 1-5.
Mukhtar, (2020). Psychological health during the coronavirus disease 2019 pandemic
outbreak. International Journal of Social Psychiatry, 66(5), 512-516.
Tadros, (2019). Incorporating multicultural couple and family therapy into incarcerated
settings. International Journal of Offender Therapy and Comparative
Criminology, 63(4), 641-658.
Unhjem, (2018). Encountering ambivalence–A qualitative study of mental health nurses'
experiences with dual relationships. Issues in mental health nursing, 39(6), 457-466.
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