Dissertation Proposal: E-Banking & Cybercrime in UK Banking Industry

This dissertation proposal investigates the correlation between e-banking and cybercrime within the UK banking industry, specifically focusing on Lloyds Banking Group. The research aims to understand the concept of e-banking and cybercrime, determine the role of e-banking in mitigating cybercrime within Lloyds Banking Group, and examine the advantages gained by overcoming cybercrime through e-banking. The study employs a deductive approach, positivism philosophy, and survey strategy with quantitative data collection methods, utilizing both primary and secondary data. Probability sampling is used to select participants, and a cross-sectional time horizon is adopted for data collection. The research concludes that e-banking plays a vital role in reducing cybercrime risks, enhancing banking operations, and safeguarding customer data, emphasizing the importance of cybercrime awareness and prevention within the banking sector.

Dissertation proposals
(Evaluate the relationship between e-banking
and cybercrime within UK banking industry)

Table of Contents
INTRODUCTION...........................................................................................................................3
Main question...................................................................................................................................3
Sub questions...................................................................................................................................3
LITERATURE REVIEW................................................................................................................5
What is concept of the e-banking and cybercrime in context with the UK banking industry?...5
What is the role of e-banking in eliminating the issue of cybercrime within Lloyds Banking
Group?.........................................................................................................................................5
What are the advantages that Lloyds Banking Group could be gained by overcoming
cybercrime through e-banking?...................................................................................................5
RESEARCH METHODOLOGY.....................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Overview of the topic
The following research is conducted on the topic e-banking and cybercrime which is defined as a
method of performing banking transactions online and reducing paper work. Cybercrime in
banking industry is defined as a criminal activity which takes place over computers or through
internet or by some different technology that is identified by information technology act
(Chevers, 2019).
Research aim:
To evaluate the relationship between e-banking and cybercrime within UK banking industry: A
study on Lloyds Banking Group
Research Objectives:
 To increase basic understanding about the e-banking and cybercrime in context with the
UK banking industry
 To determine the role of e-banking in eliminating the issue of cybercrime within Lloyds
Banking Group
 To examine the benefits that Lloyds Banking Group could be gained by overcoming
cybercrime through e-banking
Research Questions:
Main question
What is the relationship between e-banking and cybercrime within UK banking industry: A study
on Lloyds Banking Group?
Sub questions
 What is concept of the e-banking and cybercrime in context with the UK banking
industry?
 What is the role of e-banking in eliminating the issue of cybercrime within Lloyds
Banking Group?
 What are the advantages that Lloyds Banking Group could be gained by overcoming
cybercrime through e-banking?
Importance of the research

This research is important because it helps in carrying out valuable and detailed information
about the topic that is e-banking and cybercrime. The following research explains several parts
such as about the concept of e-banking and cybercrime in banking industry, their role and
benefits in overcoming the cybercrime effect. This research is helps the researcher both
personally and professionally which results in improving their skills and knowledge about the
particular topic. Personal benefit is that they get full idea about the risk involved in using
internet. Professional benefit is that they can guide employees and can implement better practices
for carrying out the research.

LITERATURE REVIEW
What is concept of the e-banking and cybercrime in context with the UK banking industry?
As per the view of Barker (2020), E-banking can be defined as a form of banking in
which all the funds are transferred by an exchange of electronic platforms instead of by an
exchange of checks, cash or any other form of paper documents. Electronic banking systems are
defined as a system that helps in building relationships between the clients and the banks through
electronic devices rather than paper documents. This basically means that type of banking in
which the bank uses satellite or electronic based computerized instruments which helps in
ensuring accuracy and promptness in the banking transactions. Cybercrime is defined as any
illegal or fraud activity that is carried out by using computers or by using internet. Cybercrime is
not a good practice and also harm the security and financial health of an individual.
What is the role of e-banking in eliminating the issue of cybercrime within Lloyds Banking
Group?
As per the view of Olowokere and Olufunmilayo (2018), E-banking plays a major role in
cybercrime as the customers are generally using internet for conducting all the activities.
Cybercrime generally includes ATM card frauds, credit card frauds, phishing, spamming and
denial of service which harm the financial health of the business as well as employees of the
Lloyd's Banking group. With the rise of digitalization and internet services has raised the risk of
fraud by hacking personal information. The Lloyd's Banking group mainly focuses on spending a
high budget on system related to cybersecurity so that cybercrime gets reduced as cyber
criminals are finding new and creative ways to hack the system of banks. Following and
measuring cybersecurity guidelines for the banking group is very necessary because banks carry
important and confidential information about customer data like credit details.
What are the advantages that Lloyds Banking Group could be gained by overcoming cybercrime
through e-banking?
According to Baechler (2020), There are several advantages that Lloyd's Banking Group
gain by reducing cybercrime by the use of e-banking. First advantage is that it helps in protecting
the customer data which is very confidential for the bank to retain that information properly.
Second advantage is that it helps in protecting the mode of payment when performing online
transactions. Introducing firewall for carrying out banking operations helps in creating a barrier

between the computer network and the internet which results in reducing cyber crimes. By
overcoming cybercrime through e-banking also helps in safeguarding the financial health of the
employees.

RESEARCH METHODOLOGY
Research approach: Research approach mainly consists of two approaches that is primarily
known as inductive and deductive approach (Ngozwana, 2018). In the present research, the
researcher is using deductive approach as it will help in testing the existing theories in a better
way. The reason for selecting approach is that it helps the researcher in gathering and analysing
quantitative data in an effective and efficient manner for achieving the objectives of research.
Research philosophy: Research philosophy can be classified in two parts that is known as
positivism and interpretivism. As per current research, the researcher has selected positivism
approach because quantitative data is more useful in achieving the aims and objectives in a
proper manner. It is selected by the researcher because it helps in completing the whole research
in a reliable manner and in gathering the information about the topic in an authentic way.
Research strategy: Research strategy is generally used by investigator to carrying out the
research in a more suitable manner. There are different types of research strategy such as focus
group, action research, survey and many more to conduct the research. As per present research,
the researcher has chosen survey strategy for the specific topic. It has been selected by the
researcher because it helps in deriving accurate and correct information from the given topic in a
more appropriate and collective way.
Research choice: Research choice is divided into two types that is defined as quantitative and
qualitative method. As per the current investigation, the researcher has selected quantitative
method as it contains numerical figures which are easy to evaluate (Säfsten and Gustavsson,
2020). The reason for selecting this type of method is that is easier to calculate and in
understating the figures and facts and in interpreting the data in a proper manner.
Data collection: Data collection is of two types which is known as primary and secondary data.
In the present investigation, the researcher has chosen both primary and secondary data method
for conducting research. Both the methods are important as it helps the researcher in gathering
and analysing more detailed information about the given research topic and is also a most cost
effective method.
Sampling: Sampling is classified in two parts which is defined as probability sampling and non-
probability sampling. In the present conducted research, the researcher has selected probability
sampling in order to select the participants without any partiality. This method is selected
because it helps the researcher in gathering correct and fair data from the selected number of

respondents in an appropriate way. The sample size is 20 employees for the Lloyd's banking
group (Dodds and Hess, 2020).
Time horizon: Time horizon is divided into two parts which is known as cross-sectional and
longitudinal. In the present investigation, the investigator has selected cross-sectional time
horizon to collect data. This method is selected because it helps the researcher in gathering data
about the related research topic in less time and in low cost which is beneficial for the researcher.

CONCLUSION
It is concluded from the above gathered information that e-banking plays a very important role in
the banking sector as it helps in reducing the risk of cybercrime. Through e-banking the
operations of banks becomes and easy and fast and this has safe the time of both employees and
customers. For securing the confidential information and data of the customers in the bank it is
important to have full knowledge about the cybercrime and ways to overcome that risk.

REFERENCES
Chevers, D.A., 2019. The impact of cybercrime on e-banking: A proposed model. In CONF-
IRM (p. 11).
Barker, R., 2020. The use of proactive communication through knowledge management to create
awareness and educate clients on e-banking fraud prevention. South African Journal of
Business Management, 51(1). pp.1-10.
Olowokere, E.N. and Olufunmilayo, A., 2018. Bank-Customer Relationship and Provision of
Quality Electronic Banking Services in Nigeria. JL Pol'y & Globalization, 80. p.133.
Baechler, S., 2020. Document Fraud: Will Your Identity Be Secure in the Twenty-first
Century?. European Journal on Criminal Policy and Research, 26(3). pp.379-398.
Ngozwana, N., 2018. Ethical dilemmas in qualitative research methodology: Researcher’s
reflections. International Journal of Educational Methodology, 4(1). pp.19-28.
Säfsten, K. and Gustavsson, M., 2020. Research methodology: for engineers and other problem-
solvers.
Dodds, S. and Hess, A.C., 2020. Adapting research methodology during COVID-19: lessons for
transformative service research. Journal of Service Management.