CIS5100: E-Business Report Analyzing Benefits, Challenges, and Models

This comprehensive business report examines the transition of a business to an online presence, focusing on the benefits and challenges of e-business and m-business. It delves into e-commerce tools, various e-business models (B2B, B2C, C2C, C2B), and strategies for measuring success. The report also provides detailed hardware, software, and network requirements, including proposals for computer hardware and software, and discusses collaboration, knowledge management, and content management systems. Furthermore, it addresses critical information privacy concerns and provides recommendations for a successful online transition, emphasizing the importance of security, adherence to legislation, and the adoption of cloud computing. The report concludes that e-business offers significant opportunities and encourages investment in resources for growth and market dominance, viewing it as a core business undertaking rather than solely an IT aspect.

BUSINESS NAME
STUDENT NAME
STUDENT ID

LIST OF TOPICS
• THE TOPICS THAT THIS PRESENTATION WILL COVER INCLUDE:
• E-BUSINESS
• BENEFITS OF E-BUSINESS
• CHALLENGES OF E-BUSINESS
• TYPES OF E-BUSINESS MODELS
• TOOLS OF MEASURING E-BUSINESS SUCCESS
• E-COMMERCE TOOLS FOR CONNECTING WITH CUSTOMERS
• M-BUSINESS
• BENEFITS OF M-BUSINESS
• CHALLENGES OF M-BUSINESS
■HARDWARE, SOFTWARE, NETWORK REQUIREMENTS FOR IMPLEMENTING E-BUSINESS (CLOUD COMPUTING WILL BE CONSIDERED)
• COMPUTER HARDWARE PROPOSAL
• COMPUTER SOFTWARE PROPOSAL
• IT INFRASTRUCTURE LAYOUT
• COLLABORATION SYSTEMS
• KNOWLEDGE MANAGEMENT SYSTEMS
• CONTENT MANAGEMENT SYSTEMS
• INFORMATION PRIVACY

SCOPE OF THE REPORT
• THIS BUSINESS REPORT SEEKS TO EXAMINE THE VARIOUS BENEFITS AND
CHALLENGES THAT DR. LITTLE WILL ENCOUNTER WHILE SHIFTING THE BUSINESS
TO ONLINE PRESENCE. THE REPORT WILL NOT DISCUSS THE EXISTING BUSINESS
SET UP.

E-BUSINESS
• E-BUSINESS COMPRISES OF SUPPLIER AND CUSTOMER RELATIONSHIP MANAGEMENT, E-
COMMERCE AND BUSINESS COLLABORATION.
• E-COMMERCE IS MOVING AT A FAST SPEED, AND MANY WEBSITES OF E-COMMERCE ENTER THE
BUSINESS DAILY WITH THE RATE OF SURVIVAL BEING LESS THAN 10 PERCENT AFTER THE FIRST
YEAR
• MIGRATING A BUSINESS TO AN E-BUSINESS IS A CRITICAL BUSINESS ENTITY.
• SUCH AN ADJUSTMENT REQUIRES PROPER PREPARATION WHICH COVER FROM LATEST
SOFTWARE AND HARDWARE MANAGEMENT, TECHNICAL ISSUES AND SYSTEMS SUITABLE TO
THE ADVANCING E-BUSINESS TECHNOLOGY.
• WORKFORCE IS INADEQUATE AS MOST ACTIVITIES HAPPEN ONLINE.
• E-BUSINESS INCREASE PROCEEDS AND SAVES BUSINESS TIME. IT WILL ALLOW THE BUSINESS
TO CONNECT WITH INTERNATIONAL CLIENTS WHICH THUS MEANS INCREASED NUMBER OF
CLIENTS

BENEFITS OF E-BUSINESS
• ENHANCES BETTER COMMUNICATION
• GLOBAL BUSINESS PRESENCE
• BETTER SERVICE DELIVERY
• IT IS CHEAP
• IT IS FLEXIBLE

CHALLENGES OF E-BUSINESS
• E-BUSINESS BRINGS MANY CHANGES IN THE MANNER IN WHICH
COMPANIES WORK
• DIFFERENT ISSUES REGARDING TO THE IMPLEMENTATION OF
ADVANCED TECHNOLOGY
• REGULATORY AND LEGAL FRAMEWORK CHALLENGES
• BEHAVIORAL CHALLENGES

E-BUSINESS MODELS
• BUSINESS TO BUSINESS (B2B)
• BUSINESS TO CONSUMER (B2C)
• CONSUMER TO CONSUMER (C2C)
• CONSUMER TO BUSINESS (C2B)
B2C AND B2B ARE THE RECOMMENDED E-BUSINESS MODELS THAT DR. LITTLE CAN
EMPLOY. THIS IS BECAUSE THERE IS:
• INCREASED AWARENESS
• BETTER COMMUNICATION
• BETTER SERVICE
• REFINED MESSAGING

E-COMMERCE TOOLS FOR CONNECTING BUSINESS AND
CUSTOMERS
• CRM (CUSTOMER RELATIONSHIP MANAGEMENT)
• EMAIL MARKETING AUTOMATION
• COMMUNITY SUPPORT

TOOLS TO MEASURE E-BUSINESS SUCCESS
• THE FOLLOWING ARE SOME OF THE BEST E-COMMERCE ANALYTICAL
TOOLS THAT CAN ASSIST IN ILLUMINATING AND EVALUATING THE
SUCCESS OF THE BUSINESS:
• KISSMETRICS
• RETENTIONGRID
• GOOGLE ANALYTICS
• CLICKY

M-BUSINESS
• M-BUSINESS IS AN EXPANSION OF E-BUSINESS TO MOBILE GADGETS
SUCH AS SMART PHONES, AMONG OTHER HANDHELD GADGETS.
• THE MOBILE PHONES ARE PORTABLE AND EASY TO USE. BESIDES, THE
BUSINESS WILL UTILIZE MESSAGING SERVICE TO ITS CLIENTS WHERE
BULK SHORT MESSAGE SERVICE (SMS) TECHNOLOGY IS APPLIED.
• M-BUSINESS CAN BE BUILT ON THE CURRENT E-BUSINESS STRUCTURE,
WHICH MEANS FEWER EXTRA EXPENSES FOR NEW SYSTEMS.

BENEFITS OF M-BUSINESS
• IMPROVING RETAIL OPERATION: E-COMMERCE SOLUTION WITH SOFTWARE AND
SMARTPHONE APPLICATIONS PLAYS AN ESSENTIAL PART IN RETAIL MARKET,
DEVELOPING CLOSE CONNECTION BETWEEN RETAILERS, END-USERS AND BRAND
PROMOTION THROUGH FEATURES, TO OFFER GREAT MOBILE SHOPPING EXPERIENCE
AND EARN HIGH PROFIT. THEREFORE, INVESTMENTS IN MOBILE CHANNELS FOR
BUSINESS-TO-CUSTOMERS TRANSACTIONS ARE DESCRIBED AS FUTURE STRATEGIC
INVESTMENT DIRECTION.
• USEFULNESS OF ELECTRONIC PAYMENT SERVICES ON MOBILE: BY USING REQUIRED
PLUGINS, TRANSFER OF PAYMENT IS MORE SECURE AND EASIER THAN EVER. M-
BUSINESS SUPPORTS NEARLY ALL FAMOUS PAYMENT TECHNIQUES USED BY CLIENTS
TO ADDRESS TRANSACTIONS COMPLEXITY.
• SALES OF DIGITAL INFORMATION ON MOBILE DEVICES: DIGITAL INFORMATION IS A
WEALTHY RESOURCE THAT ORGANIZATIONS CAN UTILIZE WITH MOBILE COMMERCE.
BY ENCOURAGING THE CONVENIENCE MOBILE DEVICES’ FUNCTION, SELLERS CAN
SELL INFORMATION AND PURCHASES CAN UTILIZE ANYTIME THEY WANT.

CHALLENGES OF M-BUSINESS
• LACK OF VALIDATION MEASURES
• LACK OF INTEGRATION
• CUSTOMER CONCERNS OVERLOOKED