E-business Initiative Report: Enhancing E-business Capabilities

This report provides a comprehensive analysis of an e-business initiative for Dr. Wagner, focusing on transitioning from a traditional mail-order model to a modern e-business. It begins with an executive summary highlighting the importance of technology in today's business environment and the benefits of e-commerce and e-business systems. The report is divided into four sections. Section 1 details the necessary hardware, software, networking infrastructure, and cloud services, including cost analysis for hardware resources. Section 2 explores business intelligence (BI) and business analytics, outlining the advantages of a Decision Support System. Section 3 focuses on Customer Relationship Management (CRM) systems, including operational CRM, CRM for customer service, and CRM metrics. Finally, Section 4 addresses social media presence, including social media policies. The report includes figures, tables, and a PowerPoint presentation for a general summary of the ideas presented. The report emphasizes the importance of strategic planning, resource allocation, and informed technology selection for successful e-business implementation.