Business Process Analysis of Eagle Sports: A Case Study for CIS5200

Desklib provides past papers and solved assignments for students. This project analyzes Eagle Sports' business processes for improvement.

VASU 2019_1 -
CIS5200 -
ASSIGNMENT 1 -
COPY1

Abstract:
Eagle Sports is an organisation that have been working in the Australian market for 50yrs. The
initialization of this company was in the East Coast of Australia but now the company has also
set up as the secondary center in the Melbourne, Australia. This time of 50 years shows that the
company is providing a very good service to the client and the customers and because of that the
company is able to complete this much time in the market.
Now, as the time is going, there are many companies in the market with similar products and
services but as the company want to grow up more, it need to improve their business process and
determine what are the issues that can be solved for the betterment of the company and to gain
trust and support of the client and customers.

Contents
Abstract:...........................................................................................................................................2
Introduction:....................................................................................................................................4
Time Management Plan:..................................................................................................................4
WBS:............................................................................................................................................4
Task Sequencing Approaches:.....................................................................................................7
Fact-Finding:....................................................................................................................................8
1. Fact-finding Interviews:........................................................................................................9
2. Documentation Review:.......................................................................................................9
3. Observations:......................................................................................................................10
4. Questionnaire:.....................................................................................................................10
5. Research:.............................................................................................................................10
Fact-Finding Plan:.....................................................................................................................11
Organisational Chart:.....................................................................................................................12
Interview Plan:...........................................................................................................................13
AS IS Process diagram:.................................................................................................................13
Report to CEO:..............................................................................................................................14
Conclusion:....................................................................................................................................15
Reference:......................................................................................................................................17
Table 1: WBS..................................................................................................................................8
Table 2: PERT chart........................................................................................................................8
Table 3: Gantt chart........................................................................................................................9
Table 4: Fact finding plan..............................................................................................................13
Table 5: Organisational Chart........................................................................................................14
Table 6: Interview objective table.................................................................................................15
Table 7: AS IS process diagram....................................................................................................16

Introduction:
In this paper, Eagle Sports Company is investigated. This company is working in the Australian
market for a long time and also provided quality product and services. Nowadays, the market is
going up and competition is also increasing day by day. Eagle Sports company want to reach to
the next level by investigating the business process of the company and providing it the
necessary improvement they need for the betterment.
For this, a process is followed under this project which defines about the investigation procedure
to understand business process. First of all, a time management plan is constructed which
includes the Work Breakdown Structure and time sequencing approach is there to define the
PERT chart and Gantt chart. After that the fact finding process is followed which describes five
major parts that comprise interviews, documentation review, observation, questionnaire and
research. This crucial part will reveal the major changes that can be taken. AS IS process
diagram is used to define which reveal the business process flow of the organisation. In last, a
report is presented to the CEO of the company that defines about this paper and summarizing this
paper for better understanding.
Time Management Plan:
A proper management sheet of the time that is spent, working on some particular task or the
whole project is called the Time Management Plan. It includes each task and activities the
project. To make the Time Management Plan better, one should include all the planning,
monitoring, directing, scheduling in that structure. There are some tools and techniques for the
time management activity for suitable results. In this project, for the Time Management Plan,
WBS or Work Breakdown Structure is used. This will comprise the entire task name along with
their explanation, time duration of each task with start date and end date, planned actions that
should be taken to complete the task and also a status section in which the completion will be
shown by right tick.
WBS:
Task
Number
Task Name Explanatio
n
Duration
(Days)
Start Date End Date Planned Action Status
Task 1 Main Project Idea of
Project.
Organizatio
n type and
work
11 04/09/2019
Tue
04/23/2019
Tue
Idea of the project.
Type of organization
and their work, plan
for project all will
consider under this
section
Done
Task 2 Meeting with
Eagle Sports
Meeting
discussing
1 04/09/2019
Tue
04/09/2019
Tue
Meeting with Eagle
Sports manager and
Done

manager. about the
organizatio
n
background
and its aim.
discuss about the
organization aim,
limitations, goals
achieved, hierarchy,
key staff and
stakeholders and
Organization
Background for this
research.
Task 3 Finding Fact
planning
Planning to
find facts
of
organizatio
n for
procedure
1 4/10/2019
Wed
4/10/2019
Wed
Planning of the Fact
Findings which
includes Interviews,
Document review,
Observations,
Questionnaire, and
Research.
Done
Task 4 Finding Fact
Interviews
Arranging
Interviews
in two
parts
within
organizatio
n
2 04/11/2019
Thu
04/12/2019
Fri
Conducting
interviews in the
organization and
asking staff about
their role and work
focusing on their
level of performance.
Done
Task 5 First Half
Interview
Interview
of key staff
member
1 04/11/2019
Thu
04/11/2019
Thu
Interviewing main
staff members and
asking them
questions.
Done
Task 6 Second Half
Interview
Interview
of rest of
the staff
and
workers.
1 04/12/2019
Fri
04/12/2019
Fri
Interviewing rest of
the staff members
and workers and
asking them
questions.
Done
Task 7 Finding Fact
Documentati
on Review
Arranging
Document
regarding
Interviews
1 04/15/2019
Mon
04/15/2019
Mon
Reviewing the
documentation of the
organization and their
procedure of payroll
and benefits from
market.
Done
Task 8 Finding Fact
Observations
Observatio
ns with
respect to
interviews
1 04/16/2019
Tue
04/16/2019
Tue
Taking an
observation of the
work procedure that
has been followed in
the organization,
staff’s way of
working, client
communication etc.
Done

Task 9 Finding Fact
Questionnair
e
Any
Questionna
ire
regarding
this process
1 04/17/2019
Wed
04/17/2019
Wed
Arrange for the
questionnaire for the
staff of the
organization so that
they can share their
views about
organization.
Done
Task 10 Finding Fact
Research
Arranging
a research
on the basis
of
observation
2 04/18/2019
Thu
04/19/2019
Fri
Compare Eagle
Sports organization
with other similar
organization on the
basis of gained
research results to see
the working level of
Eagle Sports.
Done
Task 11 Primary
Research
Fact
findings
basis
research.
1 04/18/2019
Thu
04/18/2019
Thu
Research on the basis
of conducted fact
finding techniques. Done
Task 12 Secondary
Research
Research
by
comparison
1 04/19/2019
Fri
04/19/2019
Fri
Comparing Eagle
Sports to other
similar organizations
and noting them
down.
Done
Task 13 Organization
al Chart
Showing
organizatio
n structure
and related
positions of
staffs
1 04/22/2019
Mon
04/22/2019
Mon
Making an
Organizational chart
with key members of
the company and
listing their objective
for their role.
Done
Task 14 Interview
Plan
Conducting
key staff
interview.
1 04/22/2019
Mon
04/22/2019
Mon
Conducting interview
of main staff and ask
their objective. Done
Task 15 AS-IS
Process
A diagram
showing
current
status of
the
organizatio
n
1 04/23/2019
Tue
04/23/2019
Tue
Construct an AS IS
process diagram on
the basis of Fact
Finding in the
organization that will
explain about the
current situation of
the organization.
Done
Task 16 Report Professiona
l summary
report to
CEO
1 04/24/2019
Wed
04/24/2019
Wed
Summarize all the
fact finding that has
been introduced
above in the report
Done

and make a report of
it to show CEO of the
Eagle Sports
Organization.
Task 17 Final
Submission
Final
submission
of report
1 04/25/2019
Thu
04/25/2019
Thu
Report submission to
the CEO of the
company in report
format.
Done
Table 1: WBS
Task Sequencing Approaches:
Task sequencing approaches are used to visualize the task in a manner that tasks can be seen
along with the time or duration they need to get accomplish. It involves the pursuit of prior or
emergent goals. It generates suggestions to improve learning by more appropriate forms of
sequencing. In this project, task sequencing approach that has been used is:
1. PERT or Program Evaluation Review Technique:
this technique was developed by the US Navy in 1950s and now it is also used for the project
management to make it easier to schedule and coordinate team to accomplish the work. It was
initially developed to simplify the scheduling and planning of tasks.
Table 2: PERT chart
2.
(Laken, M, A 2015)

3. Gantt Chart:
This is the graphical representation for planning and scheduling the tasks of a project. A
project is divided on the basis of task and managed the time duration for each task. Using
Gantt chart one can easily manage the dependencies, resources, scheduling limitations,
duration in one graph.
ID Task
Mode
Task Name Duration Start Finish
0 vasu 13 days Tue 09-04-19Thu 25-04-19
1 1 Main Project 11 days Tue 09-04-19Tue 23-04-19
2 1.1 Meeting
with Eagle
Sports
1 day Tue
09-04-19
Tue
09-04-19
3 1.2 Finding
Fact planning
1 day Wed
10-04-19
Wed
10-04-19
4 1.3 Finding
Fact
Interviews
2 days Thu
11-04-19
Fri 12-04-19
5 1.3.1 First Half Interview1 day Thu 11-04-19Thu 11-04-19
6 1.3.2
Second
Half
1 day Fri 12-04-19 Fri 12-04-19
7 1.4 Finding
Fact
Documentation
Review
1 day Mon
15-04-19
Mon
15-04-19
8 1.5 Finding
Fact
Observations
1 day Tue
16-04-19
Tue
16-04-19
9 1.6 Finding
Fact
Questionnaire
1 day Wed
17-04-19
Wed
17-04-19
10 1.7 Finding
Fact Research
2 days Thu
18-04-19
Fri 19-04-19
11 1.7.1 Primary Research1 day Thu 18-04-19Thu 18-04-19
12 1.7.2
Secondary
Research
1 day Fri 19-04-19 Fri 19-04-19
13 1.8
Organizational
Chart
1 day Mon
22-04-19
Mon
22-04-19
14 1.8.1 Interview Plan1 day Mon 22-04-19Mon 22-04-19
15 1.9 AS-IS Process1 day Tue 23-04-19Tue 23-04-19
16 2 Report 1 day Wed 24-04-19Wed 24-04-19
17 3 Final Submission1 day Thu 25-04-19Thu 25-04-19
08 10 12 14 16 18 20 22 24 26 28
April 2019
Table 3: Gantt chart
4.
Above Gantt chart represents the proper sequencing of each task that should be followed
under this project. This project comprises many task along with their completing
milestone for the better understanding and essential work management strategy. This
Gantt chart were made using the Work Breakdown Structure along with the time
duration. In this, important tasks are priorities with start and end date. This planning
ensure the accomplishment of entire project on time.

Fact-Finding:
This is the most vital and necessary part of this project or it can also be said that this is the main
procedure that should be followed to complete this project. This helps in revealing the main
strategy of the business and also exposes the hidden areas of the organization on which, the
organization can work to produce better productivity in the benefit of company. In fact finding
techniques, here are five points that should be followed respectively in a sequence to gain
information about the organization using different methods. These points includes,
Interview
Documentation Review
Observation
Questionnaire
Research
These tools investigate the company in every way and reveal fact of the companies because each
of these investigates the company in a specific part and give details of analyzed business process.
1. Fact-finding Interviews:
The one who works for a company knows much more about the company than the
outsiders who don’t and haven’t work for that company. Therefore, any organization can
be understandable if the staff of that organization is being interviewed. The workers and
staff know much more about the company. Interviews are the best session to gain vital
knowledge about an organization. It tells opinions of workers and staffs about the
company. Therefore, an two days interview session will be conducted for the fact finding
technique and this session will be divided in two part.
In the first half of the interview session, all the key staff and stakeholders working
in the company will be interviewed. The first half may include the Manager, the CEO,
Finance department, manufacturing department head. Assistants and other similar but
important levels.
The second half will include the remaining staff and workers team of the
organization. It will include workers of the manufacturing department, peons and hygiene
team, and others members, working on small but important rank in the company.
These following questions can be put up during the interview round for the staff member
to answer them truly and that their information will be confidential.
The questions that should be asked:
a. About their role in Eagle Sports organization.
b. Are they getting their salaries on time?
c. What is the attendance procedure in the organization?
d. What are the key areas, organization should work according to them?
e. Major issues or complication that company should work on.
f. How would they like to rate the success of the company?

g. Do they have any recommendation for the company?
2. Documentation Review:
To understand the success rate of the organization, document review can be the most
successful approach to carry on. This may not reveal the individuals thought about the
business but it will surely disclose about the increment rate of the company in the market
with their products, quality and customer service. Reviewing again the important old
documents of the company, their major project and deliveries, and also the key issues that
have been seen under this time period of the organization.
3. Observations:
A crucial tool of this investigation part of fact finding technique. This part is conducted
by the investigation team in the company on the normal working days. Staff and workers
keep doing their job as per regular basis and the investigation team observes their
working procedure and compares them on some particular parameters. Investigation team
continuously observes the working procedure of the staffs and notes down their activity.
This works to be a evidential approach, team can see the success and improvement areas
and organization can work out on them.
4. Questionnaire:
This procedure of fact finding techniques works on the individual basis. same as
interview part but a little dissimilar from that part. In this part of the fact finding
procedure, instead or asking questions to the members orally, they are provided a
questionnaire containing some important questions that they can answer anonymously.
This questionnaire is also provided to the clients and customers and for getting feedbacks
about the organization. This procedure will reveal about the facts of the organisation
which are hidden and staff also don’t reveal them may be due to any privacy concerns, as
it will be an anonymous process. In this particular questionnaire, the questions that can be
asked could be:
a. How long they have been working for the organization.
b. Do they use the products of the organization? do you think the products has
quality.
c. Do you have any issues with the Eagle Sports organization? what can be the
solution?
d. Your overall opinion about the company.
e. Do you feel the products that you are buying are quality products?
f. Give your feedback about the Eagle Sports organization and provide rating on a
scale of 1 to 10 where 10 is maximum and 1 is minimum.

g. Provide any recommendations.
5. Research:
This is the final part of the process, Fact-findings. In this process all the other fact
findings process are compared and a research paper is concluded also a comparison is
between other similar organization is analyzed and processed. Research part will be
conducted in two phases.
One phase is named as Primary phase in which all the fact-finding techniques of the
procedure that have been followed is considered for the research and analyzed on the
basis of the Eagle Sports organization success.
The other phase is named as the Secondary phase in which a comparison is being
conducted to distinguish the level of the company in the market. For this, all the
companies that are similar to Eagle Sports Company are listed and analyzed their success
in last 5 years. Also their decrements, loses, risks and incidents are analyzed and a
research paper is modeled.
(Aselstine, L 2013)
Fact-Finding Plan:
Precedence Objectives Information to
obtain
Samples
Interviews
1
 First half
interview
 Second half
interview
Getting the
opinions of the
Eagle Sports staff
about the
organization
Questions:
How would they
define the success
of the company?
Documentation
Review
2
 Staff Schedule
 Manufacturing
approaches
 Payment
procedure
Getting old and
new documents
of Eagle Sports
and comparing
them to
Documentations:
Payrolls, rate of
attendance.
Observation
3
 Staffs working
 Workers
working
 Clients
feedback
 Customers
feedback
Obtain the data
on the basis of
the working of
staffs and
workers and
feedbacks of
clients and
customers.
Actions:
Activities of staff
other than their
role of working,
quality of provided
products.
Feedback client
providing.
Questionnaire
4
 Workers
 Clients
 Customers
Obtain the filled
up questionnaire
from provided
individuals with
all answered
questions.
 Overall
opinions about
the company.
 Any
Recommendati
ons

Research
5
 Primary
research
 Secondary
research
Research on the
all the Fact
finding process.
Research on
basic comparison
with other similar
companies.
Fact observations.
Competitor
company
Decathlon success
comparison.
Table 4: Fact finding plan
Organisational Chart:
It shows the internal structure of the organisation. Employees that are working for the company
or the key staff are arranged in a proper hierarchy chart to show up the main person of the
company and the roles of each employee or staff so that everyone that joins the company can get
to know about the company hierarchy and follow the basic procedure that is mandatory for any
assistance. The basic organisation chart is made up using the name of the person, their role for
the organisation, their contact information.