HR50025E: Employee Engagement Analysis for Ealing Building Society

This report analyzes the employee engagement challenges faced by Ealing Building Society, a financial institution experiencing a downturn in sales and profits. The report identifies key issues, including inadequate employee training, low wages, and a lack of team spirit, which negatively impact group dynamics and organizational performance. It delves into the psychological frameworks underpinning employee engagement, referencing William Kahn's work on psychological conditions for personal engagement and disengagement. The analysis highlights the importance of addressing these issues through strategies such as improved training programs, fair wages, and fostering a sense of belonging to enhance employee satisfaction, reduce turnover, and ultimately improve the company's performance. The report emphasizes the significance of employee engagement strategies to boost productivity and achieve organizational goals. The report also discusses the importance of providing equal opportunities and pay to all workers and creating a better working environment to support them in retaining workers and increasing their productivity aspects.

PYSCHOLOGY AND
EMPLOYEE
ENGAGEMENT

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Issues faced by Ealing building society and its impact on group dynamic and organization
performance.................................................................................................................................1
Psychological theoretical framework recommending the significance of employee
engagement..................................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Employee engagement is the extent to which employees feel passionate about their jobs, are
committed to the organization, and put discretionary effort into their work. It is really necessary
for organization engage employees so that their goals and objectives can be achieved. Present
report will lay emphasis on Ealing Building society. It has a head office in Oxford that contains
the operations, marketing, product development, corporate planning, and finance. Report will lay
emphasis on the issues that has been faced by Ealing building society. It will provide the impact
of issues on group dynamics and performance of organization. Assignment will also discuss
psychological frameworks underpinning the case, recommending the significance of employee
engagement.
MAIN BODY
Issues faced by Ealing building society and its impact on group dynamic and organization
performance.
Ealing building society has head office in Oxford. They have various departments working in the
firm such aspiration, marketing production, finance. It has been analysed that from quiet some
time the society is facing serious issues that has laid serious negative impact on their
performance level. The issues include the following:
Issue 1: One of the major issues that have been faced by Ealing building society is that
they have recruited highly untrained staff. It has been analysed form the case study that
employees are being trained badly and also are paid less. This is the major reason of their sales
and revenue going down (Jung, Seo and Yoon, 2020). In order to overcome this issue, it is really
necessary for the Ealing building society to make use of strategies related to employee
engagement. This is laying impact on the growth of organization and also their productivity has
been reducing. In order to increase employee engagement towards firm, it is really necessary for
the organization to provide employees with better and adequate training.
This will assist them in staying motivated and will also enable workers to perform at their
best. Ealing society also needs to ensure that they are recruiting highly skilled staff so that goals
and objectives of the firm can be achieved. This will support them in controlling the sales aspects
of organization which is going down. It has also been analysed that employee engagement is one
of the most important aspect for the firm to grow. This will help them in analysing the reasons
behind the downward trend that is recently been faced by Ealing society. Training can help them
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in motivating employees; it will also assist them in enhancing the skills and abilities of workers.
Productivity and operational efficiency of firm will be enhanced while engaging employees in
organization. They will be able to achieve their set targets.
It will assist them in retaining workers and will also help Ealing society in attracting
more portending workers towards them. It has been analysed that if skilled employees are not
been recruited, this is laying huge impact on the performance level of team. Ealing society has
been facing the reduction in productivity aspects of team working. This has laid negative impact
on the sales and revenue aspects of company. So it is really suggested that organization must be
engaged in motivating and providing training to workers.
This will support them in creating workers loyalty. It will also help them in gaining
competitive advantage. Ealing society by providing adequate training and resources to workers
can also improve the group dynamics (Azim and et.al., 2019). It can also help organization in
making the working environment better that can support them in retaining workers. It will also
help them in growing and increasing their productivity aspects. Adequate training when provided
to employees by Ealing society can assist them in reducing any weak links within the company
who rely heavily on others to complete basic work tasks. This will also help them in acquiring
skill which can assist Employees of Ealing society to work in different department. It will help
them in engaging employees towards company.
Issue 2: the other issue which has been faced by Ealing society is that they are giving less
wages tow workers. Employees are complaining about wages because they lower than industry
comparators and a significant pay gap exists between the genders. Retention rates are getting
worse, as staffs are lured to other companies who offer higher, fairer wages and better facilities.
This is one of the major reasons that they are facing problem of workers leaving the firm. In
order to overcome this Ealing society needs to come up with various policies and strategies
related to employee engagement (Restaurant Naim and Lenka, 2017). They can make policy like
providing equal opportunities and pay to all workers who are working with them at same level.
This aspect can support Ealing society in increasing workers loyalty. It helps them growing and
also will assist the organization in increasing their productivity. It has been analysed that not
giving equal wages to workers working on same level can increase the dis-satisfaction level in
them. They can also face stress and various health consequences because of the discrimination
that is going in Ealing society. This can also lay negative impact on the group dynamics making
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their work less effective. There are also chances that workers can make various mistakes errors
while working that can reduce the sales turnover of employees. It will also reduce the satisfaction
level of employees.
All these aspects can increase the turnover of workers making the firm really ineffective
to work. In order to engage employees in organization it is really necessary for Ealing society to
treat employees equally (Biniari and et.al., 2017). There must be no discrimination done by them
on basis of gender, wage scale, religion, colour, disability. This will assist them in increasing
satisfaction level of employees. It will also support them in creating belongingness of workers.
The downward trend in sales that is been faced by Ealing society will go upwards by engaging
employees. They will also be able to achieve their ultimate goals and objectives. They can also
increase the productivity of firm and operational efficiency.
Issue 3: The third issue which has been faced by Ealing society is that there is no spirit in
the team and also the employee turnover is been increasing day by day. Employees have really
little sense of being in team and they also have little belongingness towards firm. So it is the
major reason that workers are leaving the Ealing society. It has also impact their goodwill and
laid a negative impact in the eyes of consumers. It has laid negative impact on the performance
of team. In order to encourage workers, it is really necessary for Ealing society to enhance the
feelings of belongingness in employees.
Employers can engage in making use for effective communication so that they will be able
to analyse the problems that has been faced by workers (Koch and et.al., 2019). By this they will
also be able to reduce the turnover that has significantly been rising from past few years. Ealing
society in order to engage more employees can also be involved in motivating workers through
providing them with rewards and incentives. This will help them in developing the feeling of
belongingness in team members. It has been analysed from the case study that workers are been
poorly trained that is also reducing the productivity in them. So, emphasis must be laid to
provide better training so that skills of workers can be improved. It will also assist them in
increasing the operational efficiency in Ealing society. If Ealing society is not been engaged in
treating all workers equally then this will increase the frustration and stress of workers. It will lay
negative impact on their work. Company will not be able to achieve their set goals and
objectives. It has been analysed that if skilled employees are not been recruited, this is laying
huge impact on the performance level of team. Company can also engaged in doing the research
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about wages paid by competitors so that they can also provide the same level of wages like them.
It will assist them in reducing the turnover. It will also help Ealing society in achieving the goal
and objectives. They will be able to create workers belongingness.
Psychological theoretical framework recommending the significance of employee engagement.
Employee engagements has been considered as the important aspect which is affecting the
operations, marketing, product development, corporate planning, and finance. In order to
overcome this issue, it is really necessary for the Ealing building society to make use of
strategies related to employee engagement. In order to increase employee engagement towards
firm, it is really necessary for the organization to provide employees with appropriated
techniques and motivations aspects in order to increase the differentiae benefit of the
organization. As per the psychologist William Kahn which have the wide level of recognizing of
his descriptive seminal work ‘Psychological Conditions of Personal Engagement and
Disengagement at Work’ which is considered the spark which lit a fire under this approach.
As per the author approach of employee engagement have the major level three psychological
condition which are in play-
Meaningfulness- as the employee have perseverance of their respective roles and task which is
been meaning full withing wider context of society which is justification to their self being
deployed.
Safety- there is providence of sufficient safety from any level of negative consequences.
Availability- The employee feels sufficiently physically or mentally able to deployed for full self
in task.
Kahn have developed human catered focus in employee engagements for more role of the
organization in achieving the level of self-engagement. There is development of the approaches
in order to have the solution three consecutive issues which is being faced by the by Ealing
building society which are such as recruitment of highly untrained staff, giving less wages to
workers and no spirit in the team and also the employee turnover is been increasing day by day.
The approach which is considered to be the individual vs organizational approach as it is
important to know hoe organization is properly structure and investment can be effetely measure
in the terms of employee engagements in the workplace. On the other hand human centred
approach have human cantered studies who are having the look for the psychological makeup of
an employee at workplace.in addition to that of external factors which will help them to have
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achievements of the Kahn full self as the structural research have the frameworks which have
fostering staff engagement looking for the employee’s mental disposition will affect their level
of workplace engagement.
In addition to that’s the worker endearment drivers are as per the organizational perspective are
such as –
 Different level of staff perception regarding job importance.
 The clarity among the employee regarding the expectation of jobs.
 The developing level of career opportunities.
 The frequency of differentiated feedbacks a quality with managements.
 The dynamic level of relationship with the respective level of coworkers, line
managements and staff from the various level.
At the end, this will be helpful in the increasing satisfaction level of employees. It will also
support them in creating belongingness of workers. The downward trend in sales that is been
faced by Ealing society will go upwards by engaging employees. They will also be able to
achieve their ultimate goals and objectives.
CONCLUSION
From the above study it has been summarised that Ealing society has been facing various
challenges because of which the employee turnover has been increased. It has been analysed
form the case study that employees are being trained badly and also are paid less. This is the
major reason of their sales and revenue going down. It has been analysed that various strategies
has been used by them in order to overcome the issues which has been faced by them. It has
assisted them in increasing their productivity and operational efficiency. It has also supported
them in growing.
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REFERENCES
Books and Journals
Biniari, M. and et.al., 2017. What Motivates Employees’ Engagement in Corporate
Entrepreneurial Behavior?. In Academy of Management Proceedings (Vol. 2017, No. 1, p.
15103). Briarcliff Manor, NY 10510: Academy of Management.
Koch, C. and et.al., 2019. Employees’ perceived benefits from participating in CSR activities
and implications for increasing employees engagement in CSR. Corporate
Communications: An International Journal.
Azim, M.T. and et.al., 2019. Linking transformational leadership with employees’ engagement in
the creative process. Management Research Review.
Jung, H.S., Seo, K.H. and Yoon, H.H., 2020. The Importance of Leader Integrity on Family
Restaurant Naim, M.F. and Lenka, U., 2017. The impact of social media and collaboration on
Gen Y employees’ engagement. International Journal of development issues.
Tesavrita, C and et.al.. EMPLOYEE ENGAGEMENT: PERBANDINGAN ANTARA
PERUSAHAAN JASA DAN MANUFAKTUR. Management and Entrepreneurship
Journal, 2(1), pp.51-59.
Herlina, A. and Mujib, A., 2019. Impact of social support, psychological capital, and workplace
spirituality to employee engagement at company.
Basalamah, I. and et.al., 2019. Effect of Commitment, Compensation, and Leadership on
Employee Performance and Sharia Engagement as Variable Intervening. International
Journal of Accounting & Finance in Asia Pasific (IJAFAP), 2(1).
Djoemadi, F.R. and et.al., 2019. The effect of work satisfaction on employee engagement. Polish
Journal of Management Studies, 19.
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