East End College: HND Health & Social Care - Quality Management

This report provides an overview of managing quality in health and social care, focusing on minimum standards, benchmarks, performance indicators, and codes of practice. It explores different approaches for implementing quality systems, such as setting up policies, target setting, planning, monitoring, and communication. The report also identifies potential external and internal barriers to quality in social and health care, including external regulations and internal resources or staff limitations. This assignment solution is available on Desklib, a platform offering a wide range of study tools and resources for students.

2.1Standards for measuring quality in social and health care
Minimum standards- It means that set minimum standards that are needed in
providing health care. These are the low level standards that are very basic in
providing health care.
Bench marks- They are the objectives that are set for the overall organisation
to ensure assurance of service quality to people. It is done to maintain the
quality level of organisation and also it do not create a negative impact in the
society.
Performance indicators- They are the indicators that are set to measure the
quality of service. It is set so that the quality can be provided accordingly.
Codes of practise- These are set so that staff works accordingly in order to
provide quality services to people. This helps the staff to work with respect to
their tasks given.

2.2 Different approaches for implementing quality system
Setting up policies- it is the best way to implement the quality standards.
Policies means the codes that are applied by the organisation to provide
better services. It gives direction to white chapel hospital on how to
conduct their activities.
Target setting- it states that staff has to work according to their set
targets and goals. It will ensure the quality is maintained in the white
chapel hospital. It helps the staff in performing their tasks so that they
identify their mistakes and improve them.
Planning- it is done to ensure what task have to be done, by whom and at
what time. It shows staff about their duties and ensures proper actions that
can be taken to achieve the target.

 Monitoring- It involves measuring the performance of staff with the set
standards. It is done to maintain the quality of care service and improving
customers well being. It is useful because if any staff is not able to
achieve its objectives then corrective actions can be taken.
 Communication- It allows effective implementation of policies and
procedures that helps in achieving the goals and objectives. It is also
useful in adaption of any change that occurs in the white chapel hospital.

2.3 Potential barriers of quality in social and health care
External barrier- These are the external elements that create barrier in
providing service quality. They restrict hospitals and organisation by
establishing rules and regulations. They control and manage them thus
ensuring that no new process influence the service quality.
Internal barrier- These barriers includes resources, organisational
structure, staff, etc. any changes made in hospital environment will directly
impact the staff. This will restrict them to perform activities. They will be
afraid to adopt new change as it requires new knowledge and skills to
handle them.

REFERENCES:
Aveyard, H., 2014. Doing a literature review in health and social
care: A practical guide. McGraw-Hill Education
Brett, and et.al, 2014. Mapping the impact of patient and public
involvement on health and social care research: a systematic review.
Health Expectations, 17(5), pp.637-650
Cameron,and et.al., 2014. Factors that promote and hinder joint and
integrated working between health and social care services: a review
of research literature. Health & social care in the community, 22(3),
pp.225-233.

Thank You