East & West Care Homes: Policies, Regulations & Impact on Healthcare

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Added on 2024/06/28

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This presentation provides an analysis of the policies, legislation, regulations, and code of practices followed in healthcare organizations, specifically focusing on East & West Care Homes, and their impact on healthcare professionals and service users. It addresses concerns raised by the CQC regarding the quality of care, clinical standards, supervision, and staff practices. The presentation emphasizes the importance of adhering to the Health and Social Care Act 2012, including providing quality care, protecting patient privacy, and adopting a patient-centric approach. It also explores the role of local policies developed based on patient needs and national regulations. Furthermore, the presentation discusses the application of system theory and psycho-analytical theory to improve patient well-being and communication, highlighting the significance of inter-professional working to enhance the quality of care and promote patient-centered approaches within healthcare services.

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INTRODUCTION
Health and Social care professionals work in a diversified environment
and handle lot of challenges while treating patients. They provide their
services in homes , hospitals and communities and manage the
health, physical and social well being of the patient. The PPT
presentation is made for understanding the policies , legislation ,
regulations and code of practices being followed in healthcare
organizations like East & West Care Homes and their impact on
professionals and users of healthcare services.

2.1
There are many policies and procedures which are being followed by the healthcare
organizations like the East and West care homes. As per the given scenario a report was
given by CQC which states there are many prevalent concerns in this organizations as
mentioned below.
• Complaints from locals about the quality of care provided by East and West Care
Homes and Waltham Care homes.
• Insufficient knowledge in clinical care standards and protocols
• Inadequate supervision
• Mistreatments with the elderly residents
• Unsafe practices from the staff members of East and west Care homes

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2.1
Healthcare organizations like the East and west care homes constantly assess its
policies and code of practices to perform well for the patients and achieve its
organizational objectives. As per the health and social care act 2012 there are many
acts which are widespread across the healthcare organizations of UK.
• Providing quality care to the patients
• Protecting the privacy and confidential information of the patients
• Having a better patient centric approach
As per the healthcare act 2010 some regulations are
• Every child matters
• Patient right to safety
• Right to action
• Valuing people

2.2
Even though the policies and procedures of UK legislations direct all the healthcare
organizations in the UK including the NHS and east and west care homes. But it is
evident that these policies can differ depending upon the need of patients and users of
healthcare services. Regions in the UK having low social and economic status are likely
to use the local health and safety regulations .
• Customer Service polices
• Complaint Policies
• Patient and Public participation policies
• Safeguarding and safety
• Personalized treatment and support

2.2
Local policies can only be developed by communicating the need of patients to the
healthcare regulating bodies like CQC’s. It is essential that patients motivational needs
are identified and thus policies are formed by taking support from the national regulating
bodies. Some of the local policies that can be developed are mentioned below.
• Policies for allegation or abuse
• Risk management policies
• People need policies
• Recruitment policies

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2.3
The national policies and procedures of the healthcare organizations provide guidance to
local hospitals to operate in the workplace environment while adhering to the guidelines
of health and safety. The policies help the staff of east and west care homes for
providing standardization in daily operational activities for the organization.
• Policies and procedures have helped in providing clarity to safety and security
concerns, potential liabilities and requirements
• Helps in maintaining the productivity and efficiency of the healthcare facility
• Help the staff members in understanding their roles and responsibilities
Some Negative Impact of Policies
• Increased burden on employees
• Changes in policies affect the organization operating structure

2.3
The policies and procedures also impact the customers and the service
providers. Effective policies are likely to benefit the customers by providing
them quality care and if policies are not clear or difficult to implement then the
healthcare organizations will operate ineffectively and employees productivity
will decrease. Some recent changes in the healthcare policies include Social
Media Security and Healthcare insurance and data analytics.

3.1
In the context of East and west care homes system theory will be highly
applicable as it helps in improving the well being of the patient. As East and
West care home is struggling to provide quality care to the patient this theory
can be used in the following manner.
• Determining the need of the patients
• Fulfilling the expectation of customers
• Providing quality care
• On time delivery of services

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3.1
Another theory that can be implemented in the context of east and west care homes is
the Psycho- Analytical theory of human development. This theory is based on the fact
that how the social care workers communicate with the patients and users of the health
and social care service.
• Instinctive and unconscious motivation
• Psychological development
• Cognitive development
• Motivating underline human behaviour
Some additional theories include learning theories, biological theories and cognitive
theories.

3.2
Social process is defined as the process of human interaction which affects the society
over a certain period of time. It also plays a vital role on shaping the society and have a
huge impact on the health and social care services. Social process help and facilitate the
users as well as the professionals in the healthcare services by many ways.
• Personal Interaction and Support
• Community Involvement
• Peer groups
• Lifestyle factors