This report provides a comprehensive analysis of the East and West Care Home, focusing on various aspects of healthcare management and patient care. It begins by outlining the fundamental principles of support essential for ensuring quality care, emphasizing the importance of understanding patient needs and preferences, and adhering to ethical standards. The report then delves into the procedures for protecting patients, clients, and colleagues, highlighting the significance of proper management, addressing cultural and spiritual needs, and recruiting skilled staff to prevent abuse. Furthermore, it explores the benefits of a person-centered approach, emphasizing patient rights, requirements, and the maintenance of privacy and dignity. The report also discusses ethical dilemmas and conflicts within health and social care services, the implementation of policies, legislation, and codes of practice, and the development of local policies aligned with national requirements. Finally, it examines the author's role, responsibilities, and contributions to organizational policy, offering recommendations for improving the East and West Care Home's services, including suggestions for staff training, complaint management, and maintaining organizational standards. The report concludes by emphasizing the critical need for effective management in health and social care centers.