East End College HND: Communication in Health & Social Care Orgs

This report examines communication within health and social care organizations, focusing on the impact of individual values, cultural factors, and the use of Information and Communication Technology (ICT). It defines ICT as a wireless networking system for online information transfer and discusses its application in organizations like AIHO. The report highlights the importance of clear communication for new staff, including required documentation and procedures. It suggests improvements to AIHO's communication processes by emphasizing organizational vision, strategic goals, professional motivation, service promotion, and cultural respect. The influence of individual values and cultural elements on communication is explored, noting the need for healthcare professionals to understand diverse cultural values and beliefs. The report also assesses the use of standard ICT software packages, such as clinical imaging, e-therapy, and electronic health records, in enhancing healthcare service delivery.

Information and Communication Technology
(ITC)
Definition: This is totally wireless networking system in which
information in transferred and collected on online basis to establish better
communication between two parties. This is mostly used for make
communication with fat away living people in order to transferring
important information to better communicate each other.

New staff joining in NHS AIHO Organisation
For joining AIHO organisation
clear communication mission and goals of the organisation to staff
supporting diversity in the workplace
Education certificates: Degree Certificate and Mark Sheets
Work Experience Certificate: Service Certificate, Appraisal letter, TDS Certification,
Address Proof: Driving license, passport size photo, Voter ID, Bank Account Address.
Submission Note
Salary of the new joining will not be released until the submission of the applicable document

Documentation
For Receiving
Appointment Letter
Bank accounting opening form
Medical insurance form
ID proof and Access Card
Checklist for joining:
Copy of CV
Application form
Professional Certificates
Identification proof
Residence proof

P 2.4 Suggest ways to improve the
communicational process in AIHO
Every social and healthcare organisation should follow appropriate
communicational process at the workplace so that their product and
services could be effectively served to their customers. In respect to
ameliorate communicational process in AIHO organisation, they need to
focus on their organisational vision and commitment which they have to
fulfil towards community in order to people well-beingness in the society.
There are several ways by which AIHO organisation can improve their
communication process like setting effective vision and mission, strategic
goals and objectives, motivate their professionals, promotional activities
of their services and respect of all cultural value in the organisation can
improve the communicational process more effectively (Kreps, and
Neuhauser, 2010). Moreover, there are some other technical factors which
can utilise on communicational process and make effective
communication within the society.

P 2.1 Explain how the communication process
is influenced by individual values and
cultural factors
Various types of elements which can influence the individual value and
cultural elements within the organisation effectively. These elements are
indirectly specific lifestyle, different languages, their particular values,
motivational elements and some different cultural element and so on. In
social and healthcare industry communication play essential role and
from this approach, each patient can expose their feelings, emotions and
values in respect of furnishing appropriate healthcare services in the
various kinds of cultural society within the country (Levinson, Lesser and
Epstein, 2010). The health and social care organisation professional must
need to understand each culture value, beliefs, languages, customs and
their traditions as well in order to proper understand their demand
efficiently.
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P 2.4 Suggest ways to improve the
communicational process in AIHO
Every social and healthcare organisation should follow appropriate
communicational process at the workplace so that their product and
services could be effectively served to their customers. In respect to
ameliorate communicational process in AIHO organisation, they need
to focus on their organisational vision and commitment which they
have to fulfil towards community in order to people well-beingness in
the society. There are several ways by which AIHO organisation can
improve their communication process like setting effective vision and
mission, strategic goals and objectives, motivate their professionals,
promotional activities of their services and respect of all cultural value
in the organisation can improve the communicational process more
effectively (Kreps, and Neuhauser, 2010).

P 3.1 Assess and use of standard ICT software
package to support work
Nowadays, each sector are implementing innovation on their business in
order to organisational effectiveness. In case of social and health care
settings, ICT software package in being used by their professional in
order to serve healthcare services in more effective manner. In ICT
package there are several applications are being associated which is
clinical imagining process, live conversation to physicians, decision
support system, e-therapy, electronic health record and mobile software
application which can be used in health and social care sector in terms of
social well-beingness of community in efficient way (Ventola, 2014). One
of the major utilisation of ICT software package is that in Web 2.0
sociable technologies and social software that is a relevant application
which is highly used in health and social care settings.

References
Levinson, W., Lesser, C. S. and Epstein, R. M., 2010. Developing
physician communication skills for patient-centered care. Health
affairs. 29. 7. pp. 1310-1318.Kreps,
G. L. and Neuhauser, L., 2010. New directions in eHealth
communication: opportunities and challenges. Patient education and
counseling. 78. 3 pp. 329-336.
Ventola, C. L., 2014. Social media and health care professionals: benefits,
risks, and best practices. Pharmacy and Therapeutics. 39. 7. p. 491.

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