Effective People Management Strategies: An EasyJet Case Study

This report provides an executive summary and detailed analysis of people management practices within EasyJet, a British multinational airline. It explores contemporary issues faced by managers, such as employee relations, diversity, and discrimination, and highlights essential skills for effective leadership, including communication, team building, and problem-solving. The report further examines crucial HR processes like performance management reviews and 360-degree appraisals, offering recommendations for improving organizational efficiency and employee performance. The conclusion emphasizes the importance of skilled HR managers and supervisors in fostering a positive work environment and achieving organizational objectives, while the report itself serves as a valuable case study for understanding people management strategies in the aviation industry.

Introduction to People
Management

Executive Summary
Present report is based upon Introduction to people management in Easy jet company and
how manager face certain issue regarding the maintenance of many employees. It focusses on
developing certain skills and qualities to enhance overall performance of workers and build
confidence in them, to do their work more effectively and efficiently. Some qualities that were
discuss are team building, communication skills and problem solving. Other than that some
methods were used by HR manager to increase overall performance and effectiveness in
organisation through adopting performance management review and 360 degree appraisal.

Table of Contents
Executive Summary.........................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Contemporary issues in faces in managing people......................................................................1
Skills required in people manager................................................................................................2
HR Process in effective performance management.....................................................................4
RECOMMENDATIONS.................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
People management refers to process of motivating, directing and training to utilization
human resources to increase the optimization in workplace. To ensure proper efficiency in
organization, it require effective leaders such as team leads, mangers and department head that
oversee the work progress and boost the confidence and growth of employee in company
(Ahmed and et.al., 2018). In this report the company is Easy jet has taken which is British
multinational airline group and deals in low- cost airline group headquartered at London Luton
Airport and operates in domestic and international services over 1000 routes in around 30
countries. In this we discussed about contemporary issues face in managing people and required
knowledge and skills to be in effective leader. Apart from that two HR process when it needs in
effective performance in management that are Performance management review and 360 degree
appraisal these are important theories which used in every organisation and its how effectively it
can use is being studied.
MAIN BODY
Contemporary issues in faces in managing people
To manage the people in organisation Human resource manger and other superior is
taking care of their employees and concern with maintaining proper relations with all employees
(Averina, Avdeeva and Perevalova, 2018). HR is doing its best to control and ensure effective
progress in workers and during this time they also confront with some issues and how they deal
with this effectively. Two theories are there in which it reflect the way the face certain problems-
 Employee Relations- This is important factor that every organisation need to maintain
good relation and hold them in company for so long that will give them long term
success in firm. In order to sustain the bonding with some issues are there conflict
management and keeping adequately safety in workplace, annually time payment, wages
issues and many more. Like in Easy Jet company, there are large number of employees
that need to be monitor and regulate as per the standard and ensure optimization of their
performance in their work. To manage the conflict with many employee superior play
important role in controlling their issues and need to resolve them, so there is no
hindrances occur in organisation. Timely payment of their wages and salary might also
create issues, so to avoid that company can adopt effective policies and leave
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management system in their firm to access the system. Effective employee relation plan
include many things such as avoiding federal wage violation, increase safety promotion
and assist in scheduling management and provide two communication with all
employees (Winata and et.al., 2020). It is necessary to maintaining the better work
environment in workplace and provide them fairly working hours that was written in
their agreement and do not deny from the agreed consent.
 Diversity and discrimination- This refers to wide variety of different employee that
exist in terms of gender, caste (Calkins and Changrani, 2017). Culture and religion.
Discrimination is consist with treating badly to employees according to any other
respective basis. This is not much prevailing in most of organisation but some very
serious issues has come into light where many employees were confront such
discrimination in their workplace. In Easy Jet, employees were treated equally and deals
in variety of workforce in their organisation and they were seriously concern about
working condition and aims to create creative environment in their firms. As they need
to deal with many costumer in their airline, so they focuses on producing high quality of
skills and knowledge in employee rather than seeing their culture, religion and gender.
This issues need to be resolve in any organisation so that any personnel can get into any
companies and give their best output. This practices do exist in some countries where
they do not allow employee from another nations and prefer to hire native one. This is
sensitive issue that really required proper policies and strict actions towards this and
ensure employee dignity and respect. Some big organisation is very strict and serious
towards this issues and has formulated certain rues and policies in order to save them
from all this practices.
Skills required in people manager
To manage many employees and workers in organisation required efficient skills and
knowledge in order to motivate them and build their confidence in order to increase their
performance and overall efficiency (Hurmelinna-Laukkanen and Olander, 2019). Some skills and
techniques that need in an supervisor and Human resource manager to effectively deal with all
employees and maintain their efficiency in work. Required skills that need in HR and
department head are as follows-
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 Good communication skills- This is basic need in every team leader and manger to
ensure maintain relationship and share good bond with every employees. This reflect the
personality and behaviour of leader that how they treat to their workers and can influence
them through their body language, expressions and moral values. This include almost all
qualities in leader that decides its impact on employees (Jyoti, 2019). In Easy jet, this is
core quality in the leader of the company and they also focus this to be developed in their
staff member as they required to deal and interact with costumer from different regions
and culture. They are essential qualities that they focus on developing in their all
employees and for that they give extensive training and different development
programmes. They ensure that every employee in their airline has excellent
communication skills as this helps in building better and long term relationship with
costumer and increase overall productivity and profit in company as well.
 Team building- This consist in building effective team in organisation and ensure proper
functioning and solve internal issues in team, that include some problems like
misunderstanding, conflict among employees and distrust (Starr-Glass, 2019). This skills
is also important in every leader, as from that organisation works well only when their
teams accomplish their task effectively. To handle and regulate the whole team is tough
task for any leader and having this quality is must in every supervisor. In easy jet this
quality is important as controlling whole management and building effective team in
organisation is essential as team is responsible in carrying out various task and by that
only all big companies achieve their goals and objective.
 Problem solving- In dynamic environment of organisation there are certain things that
comes in front of leader and manager and they require to resolve these issues effectively.
This skill is important to have as it ensure that proper and smooth functioning and they
need to deal with many problem and need to solve efficiently (Khan and Millner, 2020).
As in Easy jet, this skills should have in manger to manage whole company and
effectively take the right decision according to situation and it must be right and precise.
These deals with all situation and creatively handle the issue is the feature of every
leader. In the airline company many times such situation has come where leader required
to take prompt and right decision quickly and it should be in favour of whole company.
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Leader need to take the decision from the point of view of every person in organisation
and just not concentrate to individual person or employee.
HR Process in effective performance management
In managing whole organisation that involve all operation and activities which manager
and HR has to go through and effectively regulating all the process musty be properly done by
Manager and supervisor in company it order to gain effective performance management in
organisation. To achieve effectiveness in business two HR process are as concerns-
 Performance management review- This is essential process and method that concern
with evaluation and analysing the employees performance and review of them required
to determine the actual performance that HR recognise the strength and weaknesses of
individual employees and giving guidance to improve their performance and work
progress (Kritz, 2020). This include the interaction with every employees and defines
role and responsibility to everyone as per their skill set and knowledge they have in
particular area. Making output best out their efforts is the work of leader and HR, they
are providing training and education to them as need. To review their performance is
necessary, so that they can improve it and for that they conduct quarterly performance
development planning and discuss with them about on-going situation in their work
environment. In easy jet, HR manager is also considering all this activities to ensure
effective performance in their organisation. They conduct time to time meeting and
review session with their staff and preparing and implementing performance
development training programmes. This is important process that every HR and manger
take seriously as they are also accountable to top management as well.
 360 Degree appraisal- This is important factor in every organisation that is quite
diverticula and complement techniques that is used by HR process and manger to
evaluate overall performance of employees and maintaining their progress on track (Liu,
2019). This include feedback and and providing clear understanding about employees'
performance. Many HR is using online survey form to interact with employees and
maintaining good relations with them. They focuses on building competencies and that
need to improve in them for future needs such as teamwork, leadership and
interpersonal communication, work habits in them to enhance their overall productivity
and performance. In Easy jet this is important process done by manager to increase the
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work efficiency and performance of individual employees. This quite difficult to
implement this in big organisation as it is require major planning and ned to organise
them effectively, but at the same time this is essential to implement this techniques in
company (Schur, Colella and Adya, 2016). So that supervisor get to know about their
employees strength and weaknesses and develop key skills and qualities to enhance their
performance and retain them for longer period of time.
RECOMMENDATION
This is to recommend that an organisation is need to have an efficient HR manger and
supervisor in order to ensure proper functioning of different operation activities in company. The
effective qualities that every manger must have to build efficient management in organisation is
good communication skills, problem solving and team building. Apart from that To ensure
effective performance and working organisation might adopt 360 degree appraisal process in HR
process. As, this is covers all over qualities and performance review process of employees in
company and help in building competencies in them in order to achieve desired objective.
CONCLUSION
From the above report it is concluded that People management refers to the way in which
manger is handling and monitoring the employees and maintaining good relationship with them
in order to enhance their performance. In above report it is discusses about issues an manger face
while dealing with employees and effectively maintaining the work environment for them to
increase their work performance to solve that manger build employee relation and must eliminate
diversity and discrimination. Apart from that HR supervisor required skills and qualities that
need to be have to manage all employees properly and effectively that are communication skills,
team building and problem solving. In order to do evaluation and analysing the performance of
employees need two methods that are performance management review and 360 degree
appraisal, these are important methods and process that every manger need to implement to
achieve better results and outcome from employees performance.
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REFERENCES
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Averina, T., Avdeeva, E. and Perevalova, O., 2018. Introduction of management innovations in
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01121). EDP Sciences.
Calkins, T. and Changrani, R., 2017. MedImmune: FluMist Introduction. Kellogg School of
Management Cases.
Hurmelinna-Laukkanen, P. and Olander, H., 2019. Introduction to managing people for
technological innovation. Int. J. Technology Management. 79(3/4). p.211.
Jyoti, K., 2019. Green HRM–People Management Commitment to Environmental Sustainability.
In Proceedings of 10th International Conference on Digital Strategies for
Organizational Success.
Khan, N. and Millner, D., 2020. Introduction to People Analytics: A Practical Guide to Data-
driven HR. Kogan Page Publishers.
Kritz, J., 2020. Symposium Issue Introduction. Journal of Health and Human Services
Administration. 42(4). p.392.
Liu, Y., 2019. Introduction: International talent management research–a multidisciplinary and
interdisciplinary approach. In Research Handbook of International Talent Management.
Edward Elgar Publishing.
Schur, L., Colella, A. and Adya, M., 2016. Introduction to special issue on people with
disabilities in the workplace.
Starr-Glass, D., 2019. The Culture of Management and the Management of Culture: An
Introduction. In Management Science (pp. 49-74). Springer, Cham.
Winata, S. and et.al., 2020. Electronic medication management system introduction and
deprescribing practice in post-acute care. Journal of the American Medical Directors
Association.
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