Evaluating People Management Practices at EasyJet UK

This report provides an analysis of people management strategies at EasyJet, a leading UK airline. It explores key areas such as leadership and management styles, training and development programs, and talent/performance management practices. The report highlights the importance of situational leadership and administrative principles in enhancing staff productivity and organizational effectiveness. It examines EasyJet's training initiatives, including on-the-job training and formal programs, emphasizing the significance of professional development for staff. The analysis also delves into talent management characteristics and the talent management process model, focusing on employee retention and skills development. Furthermore, the report offers recommendations for improving leadership approaches, leveraging digital technologies for training, and implementing Maslow's hierarchy of needs to enhance talent retention and overall organizational performance. The conclusion underscores the successful management of cabin crew and other candidates through strategic directions, resulting in increased operational effectiveness and enhanced organizational performance.

LVL 4 INTRODUCTION TO
PEOPLE MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................4
1- Leadership and Management..................................................................................................4
2- Training and Development.....................................................................................................7
3- Talent/Performance Management...........................................................................................9
4- Recommendation..................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
People management is defined as set of strategic directions and suggestions that a
specific experienced individual in a company is accountable to provide to all the individuals that
are working together to achieve set aims. Effective communication, leadership, good decision
making and problem solving are included in list of key characteristics that encompasses in term
of people management. Human relation, principles of administrative and other types of theories
in the world of business are accessible that has been utilized in the context of managing
individuals in organizations, where they are working with each other, for purpose of achieving
strategic goals and objectives.
The current assignment will be based on Easy jet, which falls under the category of leading
airlines in the UK. It considered as lowest cost airline the world, which become the reason to
gain attention of new consumers as they prefer and tend to travel under budget. It was
established in 2017, after the government in United Kingdom triggered notice 50 to leave EU.
Recently, it has been operated its venture in aviation industry with more than 14,000 skilled
candidates including cabin crew and pilots. With talented employees it has provided satisfactory
airline services to each passenger. It is fact that organization had delivered more than 511 million
of saving in the last financial year as outcome of highly cost focus. For purpose of increasing
organizational productivity and performance level, it has utilized hierarchal structure. Johan
Lundgren is the chief executive officer (CEO) of Easy Jet, who provide strategic direction to
firm to provide its satisfactory services across national boundaries within many nations. It
included Belgium, Denmark, Bulgaria, Cyprus, Austria, Croatia, etc. The study will explain how
leadership & management, Training & development and Talent management as key areas
underpin performance management at chosen firm.

Figure 1Organizational Structure
(Source: Easy Jet UK Appoints New Chairman of the Board, 2021)
TASK
1- Leadership and Management
Styles of management and leadership theories-
Situational is the best style of leadership theory, as it provides a lot of benefits to user
such as a leader, in term of managing individuals performance in an organization, and increasing
their productivity, better than last few months or weeks (Madanchian and Taherdoost, 2019).

Figure 2Situational Leadership Model
(Source: Situational leadership: 4 styles and qualities, 2022)
Along with above, principles of administrative as management theory also provide key
advantages to organizations and their management.
Examples of management approach-
Principles of administrative is one of those management approaches that Easy Jet and its
manager may utilize, in order to manage the performance of employees and business in effective
manner (Henri Fayol's Principles of Management, 2022). For example, it may drive their
attention toward leaders and managers toward considering six strategic elements that aid to
achieve set aim. It includes, planning, managing, directing, coordinating & controlling.

Figure 3: Fayol- Theory of Management
(Source: Administrative Theory or Basic 14 Principles of Henri Fayol, 2021)
Information related to management and leadership styles in examples-
Situational leadership may contribute to increase staff productivity in term of enabling
leaders to understand the specific situation as issue that put negative impact on worker’s
performance. It may enable them to resolve major challenges and eliminate the reason behind
their occurrence. Along with this, principle of administrative management theory also supports in
the context of Easy jet growth in form of managing individual productivity and boosting their
morale.
Current situation of both elements in Easy Jet UK-
Leadership and management terms play significant role in success of airline as both
concepts placed top position because leaders and managers may utilize these in effective manner.
For example, leader may gain benefit of managing staff performance by using situational
leadership style. Furthermore, manager may also gain similar advantage by utilizing principle of
administrative of management theory.
Effectiveness of leadership and management in chosen airline-
Chosen style of leadership is as effective as management, because it may aid organization
to retain skilled and experienced candidates, who are capable to increase its organizational as
well as operational effectiveness (Alnajdawi and et.al., 2019). It may make leader capable to
resolve employees issues by applying and considering effective approaches. Management is also

effective in regard to Easy jet progress and success within aviation industry. As it may make
manage able to solve issue by utilizing all six functions and taking actions accordingly.
Importance of both components in airline-
Leadership & management concepts are quite essential for leaders to utilize, because it
enabled leaders and managers both to take pleasure and provide the same to management in term
of improving candidate’s effectiveness and increasing airline productivity.
Suggestions-
 In order to make organization more effective and productive, leader and manager can
take approach to determine the loopholes that put negative impact on Easy jet
performance and success factors.
 They can take approach to utilize the best and most effective leadership styles such as
transformational or coaching.
2- Training and Development
Characteristics of training & development and theoretical models-
In an organization, management is accountable to conduct different types of practices in
term of strategy development regarding varied areas such as training & development. This area
may encompass key features such as increase candidate’s performance, develop skills, and
improve performance level. Skinner theory of reinforcement and Kolb’s learning styles, are
relevant in the context of chosen operational area (Four Major Theories of Training and
Development, 2021).

Figure 4Kolb Learning Cycle
(Source: Kolb’s Learning Cycle, 2018)
Overview of number of candidates in Easy jet-
In Easy jet, management and high authority may gain benefit of working with
experienced, knowledgeable and talented candidates as approx. 14000. All the candidates are
capable to achieve aim and key objectives of airline, which is quite essential for them to do so.
Current level of training and development-
In the organization, management may take approach to utilize the best training &
development methods or programmes that play vital role in regard to skills development and
performance improvement (Rahayu, Rasid and Tannady, 2019). They may utilize on job training
method along with mentoring and coaching as practical technique, which might be not effective
in term of rapid organizational growth according to current business market status.
Training programmes and initiatives for employees-
Easy jet approach to development and learning may name 70:20:10 philosophy as it may
conduct 70% of learning practices on job, 20 percent via coaching and 10 % through formal
training method like face to face programmes. Pilot training system with CAE and other
programmes are also accessible in the airline that workers may consider and take part in that
according to their choices.

Importance for staff to be develop and trained professionally in airline-
It is quite important for staff members to be trained and developed their skills in effective
manner, because it make them capable to become a professional candidate who is able to gain
desire outcome and fulfil management expectation, in the context of Easy Jet UK. By developing
themselves as professionals in professional manner employees may achieve their personal as
well as professional goals effectively (Pinto, Nunes and Sousa, 2020).
Implications for poor training & development-
Easy Jet may consider the ineffectiveness regarding its training and development
programmes, which derive organizational attention toward considering strategic approaches and
their implications such as on job and off job training methods according to current situation.
What might limit training & development in airline-
Lack of strategic planning and poor understanding about latest training and development
may limit staff learning in Easy jet, as well as approaches that management may take in regard to
chosen area.
Recommendation-
 Training workshop is the best approach that Easy Jet and its authority can take into their
consideration, which in turn will provide unpredicted benefits to them.
 It can contribute to enhance performance level of staffs and improve the skills that they
tend to do so.
3- Talent/Performance Management
Talent management characteristics, theories and their effectiveness-
Positive attitude or behaviour, entrepreneurial spirit, creativity, effective communication,
collaborative competence and team work as well as integrity are included in list of talent
management features (Collings, Mellahi and Cascio, 2019). Talent management process model is
applicable in regard to talent management as strategic area, which drive the attention of
administration toward conducting varied practices.

Figure 5Talent Management Process Model
(Source: What is Talent Management? Definition, Strategy, Process and Models, 2021)
Planning, attracting and other types of elements are included in chosen model that
provide key benefits to company, when it may consider and utilize each. As each component
may show and manage organizational performance in term of hiring and retaining skilled
workers. Under, retention and selection, management may take approach to utilize the best
techniques such as performance appraisal, rewards, employer of choice, etc.
Statistics related to staff turnover in Easy jet UK-
In airline, employee turnover is less than other airlines as they may effort allot to retain
and acquire new candidates.
Employee retention and acquiring procedure-
In order to retain high quality and productive candidates, Easy Jet may offer rewards to
its employees. Furthermore, for purpose of gaining the attention of knowledgeable applicants, it
may utilize social media and other types of marketing approaches.
Skills development and staff motivation process-

For purpose of developing employee’s skills, firm may take approach to provide on and
off job training, which in turn lead to improve staff’s performance that is quite essential and
beneficial for continuous improvement of airline. Furthermore, in order to motivate candidates,
they may take action to fulfil their basis needs.
Importance for performance improvement and implication of process in company-
It is quite essential for Easy Jet to utilize and implement effective talent management
approaches like above, as it may contribute to increase its performance and productivity more
than other airlines that are operating in aviation industry (Painter‐Morland and et.al., 2019). It
may implement on job training method in effective manner along with consideration regarding
off job learning and development.
Recommendations-
Lack of talent management approaches and their implications in the context of
employees, may put negative impact on Easy Jet success, which is important for management to
prevent.
 They can take action to offer incentives and holiday package to all candidates, when they
perform in productive manner and commit to achieve set aims.
 It can contribute to grow firm rapidly and in productive manner with talented candidates.
4- Recommendation
 In regard to leadership and management area, it recommended leaders & managers to
utilize participative and contingency approaches, which will enable them to grow rapidly
and allow firm to take pleasure of similar thing. They can utilize each approach in
effective and systematic manner that in turn provide unexpected advantages.
 In the context of training and development area, management can take action to utilize
digital technologies with which they can take action to train employees that is essential
for them to do so. For example, case study analysis, training workshops and active
learning are the best methods that they can consider.
 For purpose of talent management, Easy jet and its administration can utilize and
consider Maslow’s hierarchy of need theory, which may give them power to retain
talented people and gain the attention of new. As satisfied employees always play vital
role to promote a company, whether it is small or large through word of mouth
promotion.

CONCLUSION
From above analysis, it has been concluded that by following strategic directions or
suggestions, airline and its management has successfully managed the performance of their cabin
crew as well as other candidates. It has taken pleasure of increasing operational effectiveness and
enhancing organizational performance level, which is quite challenging for other companies to
do so, as it required a lot of efforts, key plans and effective tactics implementation. Furthermore,
by summing up above discussion, it has been summarized that by using the best technique and
approaches for staff training, management has increase their effectiveness, which has played
vital role in airline success in the market. The implications of appropriate people management
models, theories and styles related to leadership & management has contributed to gained
competitive advantages that pleasure has been taken by airline and its high authority. It has
obtained strategic outcomes in term of aim achievements and developed new.