Improving Quality and Efficiency in EasyJet's Operations: A Case Study

Desklib provides past papers and solved assignments. This report analyzes EasyJet's quality management.

Managing Quality in Hospitality, Tourism and Events

Executive Summary
Quality management is an indicator of growth in the company. This is useful, as it leads to the
better understanding of the business. The concept of the business is to increase and enhance the
quality of the business. This is useful as it leads to the better understanding of employees of the
company. Therefore, with a better and continual understanding of Kaizen, it is important for the
company to enhance the productivity of the business. Therefore, that would have an impact on
the better growth and efficiency of the business. That would increase the quality of the business
in a better manner.

Table of Contents
Introduction......................................................................................................................................4
Discussion........................................................................................................................................5
Recommendations..........................................................................................................................11
Conclusions....................................................................................................................................12
Reference List................................................................................................................................13

Introduction
The report will outline the elements that are associated with the poor performance of the aviation
industry. The company EasyJet is a low-cost airline that is headquartered in London. The
company is known for the provision of domestic and international services in the countries.
Therefore, as per the problems that are faced by the industry, the aviation industry will be
analysed. As per the analysis of these problems from JetAdvisors and Tripadvisors, the company
will be analysed as per their problems and recommendations. Therefore, with an analysis of the
problems and the capabilities required for improvement, the company will be able to perform in
a better manner. That would have an impact on the growth of the business in a better a manner.

Discussion
Outline the problems being currently experienced by EasyJet.
The problems that are being experienced by the customer affect the quality and the performance
of the individuals. This has an impact on the customer services that are being provided by the
individuals of the company. Therefore, as per the customer reviews, the performance of the
company is being degraded. This has an influence over the growth and the performance of the
company in a better manner. Easyjet will be able to take into consideration the reviews and
performance of the individuals in a better manner. As per the problems that are faced by the
industry, there have been poor performances that have an impact on the performance of the
company. The main problems that are being faced by the industry will be enumerated below:
Improper Time Management: The aviation industry has been subjected had improper time
management. This has caused inefficiency in the growth and performance of the individuals
(Ross, 2017). Therefore, as per, the customer demands, the aviation industry was unable to make
proper time management of the flight. The flight was unable to make the use of services to
render to the clients. Therefore, as per the requirements of the customers, they were unable to
render to the growth of the business in a proper manner. The time management was taken into
consideration, as there were important aspects that had to be taken into consideration, that there
were important (Endrullat 2016). However, being unable to render services has an impact and
influences the industry could not have an impact on the industry.
Cancellation in Flights: As per the complaints registered in Trip advisor, the cancellation of
flights had an impact on aviation industry. Therefore, as per the cancellation of the flights, there
were other factors important for the customers. Easyjet has been subjected to an increase in the
cancellation of flights in the industry. Therefore, as per the flights that had an impact on the
company, there were important sectors that were associated with the industry. Therefore,
customers have been faced with the cancellation in flights that affected the growth of the
industry. As per the review that was faced by the industry, the flights were unable to take off in
the industry.

Missing Items: Customers that were travelling in the Easyjet industry were subjected to missing
items. These items were suitcases and personal items that were included for the customers of the
industry. Therefore, the customers were unable to perform as per the growth and performance of
the industry. This is therefore, the only way the customers are unable to make the use of their
personal items due to the integration of poor delivery service. Therefore, it is viable to make the
utilization of the best theories that are important for the better growth of the business. Hence, this
is one of the problems that were faced by the customer in poor delivery of services.
Improper Customer Services: The customer services aided by the aviation industry were not
friendly towards their clients. Therefore, as per the understanding of the services, the customers
were not being able to comprehend the significance of the services, As per the advice of the
customers, they were not being able to render to the duties, that were supposed to influence the
growth of the business in a better manner (Griffin,2016). Therefore, with no quality present in
the services, the individuals were supposed to be wary of the significance of the business. Hence,
customer services were an important and vital part of the business to function in a better manner.
With the proper refund of services, the businesses were able to thrive in a better manner.
No refund: Customers part of the aviation industry were not given any refunds while on
cancellation of their flights. This had an impact on the company and gave an understanding of
negligence towards the customers (Zaharias, 2016). The customers were unable to make the use
of the refund option in order to enhance their operating system. This had an impact on the
customer services, who complained of no phone calls and refund problems. This increased the
level of the company being unable to deliver and render services to the clients. That led to an
unexpected misunderstanding between the clients and the customers.
Therefore, these were the integral problems that were being faced by the clients. This had poor
performance and service issues given by the industry. It also increased the use of the factors that
were being held up by the company. Therefore, these can affect the growth and productivity of
the aviation industry in a better manner.

2. Examine to what extent EasyJet has the right capabilities and competences to improve
the quality.
Improvement in the quality of the services followed by the aviation industry can affect the
functioning of the industry. The aviation industry can improve upon its overall performance
through the capabilities and the competencies to improve upon its business operations.
Therefore, with a better understanding of the importance of operations management and quality,
the industry will be able to improve upon the services rendered to the customers. With the better
incorporation of quality management, the company will be able to maintain the desired activities
and tasks important for the business. Therefore, the integration and the determination of the
services followed by the company, the business will be able to maintain its customer base and its
easy flow of business. The company Easyjet has the capabilities of being able to render to the
better understanding of customer complaints (Nemet, 2018). The incorporation of a feedback
would have additional amount of growth in the business. The low cost carrier has the capability
of improving upon the quality of the important materials. The company Easyjet will be able to
fulfil all the important areas that pertain to better growth opportunities for the company. This will
enhance the better opportunities that might have an impact on the growth of the business in a
better manner.
The quality, policy and pricing of the products can be improved to lure the customers into
making better purchase of services (Weckenmann, 2015). This can be improved in a better
manner through the integration of polices that might influence the company upon making better
decisions. Therefore, with the better and comprehensive understanding of the company and its
better implementation, the company will be able to improve on the operations of the business.
The company Easyjet will be able to improve and enhance total quality management of the
company It is significant for the business to be able to improve upon the implementation process.
The company Easyjet can make the utilization of the better operational services to cater to the
needs of the clients. With the integration of higher quality, the business will be able to yield
better lucrative gains. The quality and the differences between the companies are taken into
account for the growth of the business. This is useful as the aviation company will be able to
address the issues that are prevalent in the industry for the growth. Customer satisfaction is
proportional to the quality important for the growth of the business in a better manner. Therefore,

with the integration of the quality and the services rendered for growth, the company will be able
to improve upon its services.
Therefore, it is evident that the company will be ensuring better techniques that are required for
the business. Therefore, it is competent to improve upon its growth, which was useful for the
business to function in a better manner. The services that are being served by the company could
be improved through better use of services. With the boost on the variability of the company, the
products and services offered would have an influence over the growth of business. This can be
enhanced through the better growth of services important for the industry. Therefore, the
company is competent to produce better result for the better growth of the company in the
business. Easyjet will be able to enhance and improve upon the operations of the company with
the better understanding of the products that are offered by the business. Therefore, that would
further enhance the competencies that are offered at the company’s disposal in better manner.
However, the competencies of the business can be improved through the better operation service.
That would have an influence over the better operation of the company in a plausible manner.

3. Assess the impact that one of the following techniques could have on EasyJet in terms of
delivering consistent and effective quality management (Kaizen Benchmarking)
The use of the quality can be managed in a proper manner, as it would heed to the better growth f
the company. The poor demands of the business can be handled in a better manner. There are
important techniques that have an impact on the efficiency of the business. Therefore, with the
integration of the effective quality management, the company will be able to attain its quality and
effectiveness in a proper manner. The company can make utilization of Kaizen or Six Sigma as it
is very helpful for the growth of the business (Bower, 2017). The company is able to able t set its
aims and objectives in a better precise manner. The kaizen is able to improve the operations
management of the company. This is useful as it leads to the better comprehension of the
elements that are associated with growth of the business. Easyjet can maintain the decorum and
rules of the company by practicing a better approach towards it. This is effective and has an
impact on the smooth and effective functioning of business. The quality and consistency of the
managerial areas are continually improved. This adds to the better understanding of the
operations related to the company (Elshaer, 2016).
However, the operations that are managed by the company have a clear impact on customer
delivery service. This is useful, as it improves efficiency of the business in a better manner. The
company is able to steer clear goals and objectives. This is useful as it leads to the better
understanding of elements that are associated with the business. However, it is very significant,
that the operations manager made the utilization of benchmarking for the identification of risks
(Pereira-Moliner, 2016). The aim of the customer delivery services is to detect the areas that
have an impact on the growth of the company.
The Kaizen is a Japanese concept that is used as a continual and evolutionary concept of the
company in a better manner. The responsibility of the employees is to enhance the understanding
of the company in a better manner (Nanda, 2016). This is a consistent approach and is helpful in
increasing and boosting the productivity of the company in a better manner. Therefore, it is
evident, that the business is bale to enhance the understanding of the business in a better manner.
This is consistent and can enhance the better growth of the business, in a better manner.
Therefore, the employees should be able to fix the growth of their boundaries. That would
increase the company to act as a regulator of growth.

Benchmarking is another integral concept that can be used in the assessment of the
enhancement and improvement of the company. This is useful, as it would lead, in a better
management of the company. However, with the integration of the company in a better manner,
the business will be able to thrive in a better way. This is useful, as it would increase the overall
productivity of the company in a better manner. That would be useful for the company in the
accumulation of services.

Recommendations
EasyJet can improve upon its business services through the integration of the consistency, which
is important for the growth of business. Therefore, with the incorporation of better operational
management techniques, the business will be able to enhance its productivity in a better manner.
Therefore, the company will address the major issues using Kaizen and Benchmarking. This is
useful, as it would lead to the soaring of profits in the company. The company will be able to
improve upon the overall efficiency of the company. Therefore, for the improvement and proper
management of the services, it is important for the company to maintain its standards.
The company can make the use of the customer feedback for the better understanding of
services. The company should be able to make the use of the formative utilization of business.
Therefore, as per the understanding of factors important for the business, it is evident, that the
company will be able to work in a lucrative manner. The quality management of the business can
be trended in a better manner. That is useful, as the company would be able to earn its important
growth of productivity of the business. That would have an influence over the growth and
understanding of the business prospects.

Conclusions
The report has emphasized on the importance of quality management that could affect the growth
of the business. The company EasyJet has been analysed for the comprehension of the
consistency of the company. Therefore, this has been done with the integration of the same
factors. The company Easyjet is able to improve upon its company’s consistency and growth.
This has an influence over the aviation industry and boosts the performance of the company. The
quality of the company can be managed in an effective manner through the incorporation of the
Kaizen and Benchmarking techniques for better market growth. That would have an influence
over the business producing better gains for the company. However, Easyjet would address all
the problems through the utilization of the company. They would address the hospitality
measures, which is important for the company. Therefore, it is relevant for the business to be
able to tackle all the problems related to the growth of the industry. Therefore, as per the
recommendations of the company, there would be better quality management that would aid the
company. However, as per the experience of the business, the company will be able to boost the
better understanding of the business. That is an important constituent important for the growth of
the company in an authentic manner.