MG411 - Introduction to People Management: EasyJet Case Study Report

This report provides an in-depth analysis of EasyJet's people management practices, focusing on three key areas: leadership and management, training and development, and talent management. The report begins with an introduction to people management, defining its role in achieving organizational goals using available resources. It then explores leadership qualities and the importance of effective management within EasyJet, a low-cost airline operating internationally. The main body of the report examines leadership styles, including the contingency theory, and the roles of leaders in representing and motivating the organization. The report also delves into management theories, such as Theory X and Theory Y, and their implications for EasyJet's employee relations. Furthermore, the report discusses the significance of training and development, emphasizing the transactional model and expectancy theory to enhance employee skills and organizational flexibility. Finally, the report analyzes talent management processes, including planning, attracting, selecting, developing, and retaining employees, and the impact of these processes on EasyJet's overall performance. The report concludes by summarizing the crucial role of people management in enhancing EasyJet's performance and ensuring customer satisfaction.

Introduction to People
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Main body........................................................................................................................................3
Leadership and Management: ....................................................................................................3
Training and development:.........................................................................................................5
Talent management:....................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
People Management is the set of activity which help in accomplishing the desire goal
with the objectives using available resources effectively. Management comprises planing,
organizing, staffing, leading and directing the organisation or the effort to accomplish goal. In
other words this is that they are the administrative head of the company, institution and business
which are responsible for conducting the affairs of the company (Bartels-Ellis and et., al., 2019).
The present report is based upon Easy jet which is an low cost airline budget airline and its
headquarter is located at London Luton Airport . It operates at domestic and international
services over 1000 routes in more than 30 countries. The company employees more than 14,000
people which is based throughout the Europe mainly in UK. The present report covers the
importance of leadership and how the management improve the efficiency of the company.
Along with this, training and development is essential to improve the skills of the employees.
Main body
Leadership and Management:
Leadership is mainly define as the set of skills which influence the people so that they
will strive willing to achieve the desire gaol in the well define manner. Leadership is ability to
secure the desirable action from the group of followers voluntarily without the use of method to
motivate the people to accomplish the desire goal. This is essential for the Easy jet to focus on
the leadership quality which help improving the current productivity and manage the
organisation and the people effectively. The main purpose of the leader is to provide vision and
mission to company and make sure that each individual must emphasis to achieve the
organisational aims and objective in the well define manner.
Roles of leader:
Represent the organisation: The organisation leaders is consider as the representative of
the enterprise. The Easy jet leader should focus on attending seminars, conferences and general
meetings regarding encouraging the employees to achieve the common the goal. The prime role

of effective leader is to communicate the rational of the enterprise in the market as this will aid to
improve the brand image in the minds of customers towards people.
Inspire and motivate: The major duty of leadership is to inspire and guide to the other
participants to who put the effort to improve the productivity of the company. A good leaders
hand out the directives with out the explanation. Instead they use effective communication and
the motivation techniques to facilitates the team for achieving aims and objectives. In the
context of Easy jet this is crucial that the leader should encourage the employees to by providing
proper feedback regarding the job performance and ensuring training needs are through which
employees are accountable.
Contingency theory:
This is the management theory which was given by Edward Fiedler. The primary focus
on this theory is based upon the leadership personality through which it is easy to manage the
work effectively (Pambreni and et., al., 2019). The main purpose of this theory is that there is no
single leadership style which fulfil the needs and wants of the company in the well define
manner. Thus, the organisation focus on the leadership style which is best suitable in terms of
implication within the premises of the organisation. For the organisation like Easy Jet this is
important for the company to use such kind of leadership model as this will encourage
employees to achieve the organisation aims and objectives. Through the assistance of the
leadership style respective company can provide different business environment.
Management:
Management is the process of working with and through other to effectively achieve the
organisational aims and objectives by using limited resources in the changing environment. For
the company like Easy Jet this is important for the company to develop effective model which
will enhance the productivity of the company. For making use of management firm have to
change the policy and make healthy environment which aid in improving the working culture of
the company. All the managers must use effective method and style to maximize the efficiency
and productivity of the company for longer time period.
Leadership and interpersonal role: The management team is the representative of the
business in terms of legal, economic and social forums. For the company like Easy Jet this is
essential to focus on managing the interpersonal skills which include motivating employees,

negotiating salaries and encouraging innovation and creativity of the employees to achieve the
organisational goal.
Information roles: This is consider as the most essential role which help in sending the
information correctly to each and every employees. The management of Easy Jet should use
proper method of channel for communication as this reduce chaos and conflict generated in the
organisation. This is primarily one of the disseminating which help the employees to see own
contribution for the further organisational goals. The management have duty to take care of
employees and track the activities which help in achieving the target effectively.
Management theory:
Theory X and y:
This theory was given by Douglas McGregor which describe the attitude and guide the
manager perception to increase towards the employees. The theory X explain that worker are
apathetic or dislike the work and managers are adhere to work because this reduces the work and
productivity of company(Thomas, N. ed., 2019). In this case mangers of the company do not
trust the workers as they have low self esteem and are not motivated to accomplish the goal. So
Easy Jet management should reduce the employees who fall under the X category and make sure
about the working culture and it should be maintained effectively for better outcomes.
In the case of Theory Y the employees are motivates and responsible to make the
ownership of there own work. The managers should only need to guide them for achieving the
organisational aims and objectives. In the context of Easy Jet the company must hire those
employees which help improving the positing of the company. However this is important to keep
the track of the employees activities and provide them feedback which tend to increase the work
quality of the firm.
Training and development:
In this competitive world training and development plays an vital role for the company to
expand the business. This made the organisation to be more dynamic in the business process and
keep on the implementing the change to sustain in the market for the longer time period. Large
organisation like Easy Jet mainly provide training and development process the employees for
the proper utilization of their skills and also improve the efficiency in work. Along with this, it
also improve the organisational stability and flexibility as the company can adopt the change as
per the needs and wants of the market.

Transactional model:
This is the model which emphasis upon the organisation as the whole. This is seen as the
framework which are totally depend upon different loops. The outer loops describe out the
mission, vision and the value of the organisation. On the contrary of second loop the model states
the corporates objectives which help in devising and executing the plan for better use of skills.
After the training programs is developed and executed the Easy Jet can improve the revenue and
sales for the company. Further this emphasis on the values of the company such as social
responsibility and excellent customer service. Further the mission, vision and values need to be
precede the objectives by keeping the inner loop. The main objectives is to keep things in mind
and then provide training model for growth and expansion.
Expectancy theory: This theory was given by the Victor Vroom which states that the
behaviour result from the conscious choice among the alternatives whose purpose is to maximize
the work efficiency and reduce the pain. For the organisation like Easy Jet this management must
implement such kind of theory which help in analysing the performance of the individual on the
basis of personality, skills, knowledge and ability. The effort of performance and motivation are
directly link with the individual motivation to achieve the desire goal and objectives. This help in
providing clear understanding of the relationship between the performance and the outcomes
which tend to improve the productivity in the well define manner.
Talent management:
Talent management is the systematic process of identifying the vacant position, hiring the
suitable person and developing the skills and expertise of the person to match the working ability
to retain the employees to achieve the long term business objectives. Further this help in
achieving the HR process to integrate with each other as to improve the performance of the
individual (Berman and et., al., 2019). This also means the talent management method is require
to capitalize the full potential of the individual to expand the business. The managers and the
higher authority needs to take initiative to find the way for the personal development and long
term association with the employees. There different ways the manager of the Easy Jet can
improve the talent management providing recognition and reward as this is one of the most
common tool to motivate the worker to achieve common goal. Along with this, management
should provide opportunity with the authority and responsibility which makes them more
confident.

Talent management process model:
Planning: This is the initial steps in the process of talent management which involves
identifying the human capital requirements as they are the people who help in achieving the
aims and objectives of the company. Along with this it also aid Easy Jet to develop the job
description and the key role for the employees to encourage and motivates which help in
motivating the workers to improve the performance of the company in the well define manner.
Attracting: This help to decide whether the source of recruitment should be internal or
external and seeking individual to fulfil the vacant the position by attracting Job Portals, such as
Naukri. Com and Monster. This is essential for Easy Jet to fill the empty seat by recruiting the
candidates from such sites. There are other method through which organisation can offer job to
the employees such as LinkedIn and also by referrals.
Selecting: This is consider as the third step for selecting the personal which involves
following steps which include written test and interview. By this management of Easy jet can use
to identify the best candidate which will improve the current performance of the company.
Further they Scrutinizing the most suitable candidates for the profile which help in improving the
quality of work in the organisation.
Developing: In this particular stage, the employees need to prepare as per the
organisation need wants. The management of Easy Jet must provide onboard training and the
orientation programmes which hep in providing the glimpses of the organisation how it carry out
the management activities in a effectively manner. Further this also help in increasing the skills,
aptitude and proficiency of the personal to match the profile and also guide and coach the new
employees for improving there performance.
Retaining: Employees retention is essential for any organisational existence and survival
of the company. There are several method which include promotion and increment which help in
retaining the employees for the longer time duration. Along with this, Easy Jet can improve there
performance by retaining the employees by providing opportunities for growth and by providing
incentives for the company.
CONCLUSION
In accordance with the above report this has been concluded that people management is
the crucial aspect for every corporation to improve the performance. This is crucial for the Easy
Jet to deal with the different kind of customers and make sure to have satisfactory services for

the company. Apart from this, training and development programmes should be taken by the
management which improve the skills of the employees for expansion.
REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2020. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Alameda-Pineda, X., Ricci, E. and Sebe, N., 2019. Multimodal behavior analysis in the wild: An
introduction. In Multimodal Behavior Analysis in the Wild (pp. 1-8). Academic Press.
Pambreni and et., al., 2019. The influence of total quality management toward organization
performance. Management Science Letters, 9(9), pp.1397-1406.
Thomas, N. ed., 2019. Renal Nursing: Care and Management of People with Kidney Disease.
John Wiley & Sons.
Berman and et., al., 2019. Human resource management in public service: Paradoxes,
processes, and problems. CQ Press.
Mitra, J., 2019. Entrepreneurship, innovation and regional development: an introduction.
Routledge.
Liu, Y., 2019. Introduction: International talent management research–a multidisciplinary and
interdisciplinary approach. In Research Handbook of International Talent Management.
Edward Elgar Publishing.
Noble, F. and Marie, N., 2019. Management of opioid addiction with opioid substitution
treatments: beyond methadone and buprenorphine. Frontiers in psychiatry, 9, p.742.
Randev, K.K. and Jha, J.K., 2019. Sustainable Human Resource Management: A Literature-
based Introduction. NHRD Network Journal, 12(3), pp.241-252.
Bartels-Ellis and et., al., 2019. Introduction to the Challenges of International Diversity
Management. In Global Diversity Management (pp. 1-8). Springer, Cham.