Information Systems: Functional Areas and Problem Solving at eBay

This report provides a detailed analysis of information systems within eBay, an e-commerce organization, focusing on understanding information needs across different functional areas and comparing various information systems. It evaluates the information needs of four key functional areas: production and operation, marketing, finance, and research and development, highlighting how each area utilizes information systems to achieve its objectives. The report describes five different types of information systems used by eBay, including Transaction Processing Systems (TPS), Management Information Systems (MIS), Decision Support Systems (DSS), Executive Information Systems (EIS), and Data Warehouse Systems, providing examples of their application within the organization. Furthermore, it investigates current trends in using information system applications to solve business problems in eBay and evaluates the suitability of these systems for different functional areas. The report also demonstrates the use of an information system to generate valid, accurate, and useful information for a specific problem within eBay and evaluates alternative methods for solving that problem, ultimately providing a comprehensive overview of how information systems contribute to the effective management and operation of eBay.

Information System

Table of Contents
Introduction......................................................................................................................................4
LO1 Understanding information needs within different functional areas of the organization........5
A.C1.1 Evaluate the information needs of at least four functional areas of your chosen
organization.................................................................................................................................5
LO2 be able to compare Information Systems..............................................................................10
A.C.2.1 Describe a minimum of five different types of Information Systems used in your
chosen organizations in task 1 and give examples of each.......................................................10
A.C.2.2 Investigate the current trend in using Information System applications to solve
business problems in your chosen organization in Task 1........................................................17
A.C.2.3 Evaluate the suitability of Information Systems for different functional areas of your
chosen organization in Task 1...................................................................................................19
LO3 Use Information Systems to produce management information...........................................22
A.C3.1 Use an information system to generate valid, accurate and useful information for any
given problem of your selected organization.............................................................................22
A.C3.2 Evaluate alternative methods of solving the problem identified in 3.1.........................23
Conclusion.....................................................................................................................................28
References......................................................................................................................................29

List of figures
Figure 1: Functional area of eBay....................................................................................................5
Figure 2: Production department....................................................................................................6
Figure 3: Marketing department.....................................................................................................7
Figure 4: Information system.........................................................................................................10
Figure 5: Transaction processing system.......................................................................................11
Figure 6: Management Information System..................................................................................12
Figure 7: Decision supports system...............................................................................................13
Figure 8: Executive information system........................................................................................14
Figure 9: Data warehouse system.................................................................................................15
Figure 10: Data warehouse............................................................................................................22
Figure 11: MS word........................................................................................................................23
Figure 12: Artificial Intelligence.....................................................................................................24
Figure 13: Client server..................................................................................................................25
Figure 14: Data mining...................................................................................................................25
Figure 15: Expert system...............................................................................................................26

Introduction
Refers to the eBay then this is e-commerce system that sells the various of the product over the
online market. this is sold various type of the product that is from its own warehouse. eBay is a
multinational e-commerce organization based in San Jose, California, this provides the facilities
customer to customer and the business to business sales by the means of the website. It was
founded 23 ago by the Pierre Omidyar, this is the multibillion-dollar business and this was
operated in about 30 countries. The main business is to buy and sales the food and the services
worldwide (Haucap et al, 2014).
This report is all about the information system that is applied over the eBay organization to
resolves all the issues and the manage the working of the organization. this report provides the
details about the 4 different type of the functional area of the eBay organization. This report
provides the details about the use of the information system to produce the valid accurate
solution of eBay organization.

LO1 Understanding information needs within different functional areas of the
organization.
A.C1.1 Evaluate the information needs of at least four functional areas of your chosen
organization.
eBay is a multinational e-commerce organization based in San Jose, California, this provides the
facilities customer to customer and the business to business sales by the means of the website.
It was founded 23 ago by the Pierre Omidyar, this is the multibillion-dollar business and this
was operated in about 30 countries. The main business is to buy and sales the food and the
services worldwide. This is free for the buyer of the website, but the seller is charged amount
for the for listing the items after the free listing number is completed. In the year 2012, the
eBay has launched the new set of logos in the universe typeface, but this is using a thinner
variation of it, and it was replaced by the thicker variation of the universe which had been used
since the start of the organization. In 2008, the organization opens the newest building that was
present in the north campus in San Jose, that was the first structure in the city to build from the
ground up to LEED gold standards (Aldridge et al, 2014).
Functional areas of the eBay
Refers to the functional are then this proves to be a vital part of the eBay organization as it
wants to get whole objective and the aims. The functional areas that must be completive
enough for the company improvement. There is need to use the some of the functional areas to
gain the aim or objective of the organization.

Figure 1: Functional area of eBay
Some of the functions areas are:
 Production and operation department:
The management of the operation and the production is defined as the important part
of the eBay organization as this is related to a large amount of the customers that are
being offered by a company. This is defined as the chosen system that provides the
variety of the services and the products to the user as per the demand and as per the
requirement of the users. The operational function provides the eBay to gains the
benefits and the some of the other aim and the working of the operational functions
are:
o This is the system that is used in the organization to maintain and organize all
the resources in the efficient and effective way.
o This helps in gaining the all the required resources that are used to provides the
services regarding the products and the sales, with that it is easy to track the
working of the organization (Chandra et al, 2018)

Figure 2: Production department
Marketing department
Refers to the marketing then this is also most important part of the eBay as the organization
use this for promoting the various of the services and the goods that are offered by the
organization to the customers. The promotion is done to provides the information to the
users about the goods and the service that is provided by the eBay to the customer.
 As per the demand of the customer the organization produce the product or
make them available over their servers.
 There is a lot of the survey is developed by the organization to find out the
requirements of the organization and the works according to the requirements.
 There are a lot of the promotion events are performed to advertising the about
the various type of the services and the product that is present on the server of
the eBay.

Figure 3: The Marketing department
Finance department
Refers to the eBay then all the working related to the costing of the product or all the financial
issues are resolved in the finance department, this department deals with the variety of the
subjects related to the budgeting of eBay. This manages all the payment and the manager all
the account books. Finance department accomplishes all the relations and records of
stakeholders and manages or monitor spending of money by the organization, this is arranged
all the audit and maintain the record related to all the financial transactions that can be used
for the analysis. This finance department is the most important part of the eBay organization as
this manage all the money (Polzin et al, 2016).

Research and development department of an organization
This is also an important part of the eBay organization and this is used to monitoring all product
lifecycle. Refers to the R&D department then this is differed from the all the other departments
like marketing, finance and operation. This R&D department provides the eBay organization to
contest with other organization and helps the organization to build the stand among the whole
market with new technology to gain the attraction of the customers. This will help to find out
the new technology to improves the market of the organization and improves the quality of the
products. The R&D department verifies all the product that was present over the eBay (Pavel et
al, 2014).

LO2 be able to compare Information Systems.
A.C.2.1 Describe a minimum of five different types of Information Systems used in your
chosen organizations in task 1 and give examples of each.
Information Systems of Amazon
Refers to the information system of the eBay then this is related to the collection of modules
that are generally connected with the evidence of the products. The main focus of the this over
the internal information instead of exterior information. The information system contains the
data, hardware, software, process and the business functions that help in the management and
the productivity of the eBay.
This information system also plays a very important role in the eBay organization in gain the
maximum profit. This is being used in the organization in order to gains the manage all the
document in the proper manner and stored in the required and appropriate folders. On the
requirements, all the folders are shared between the all the employees of the eBay to use the
information. These kinds of the communication are developed by the eBay employees.
Need of information system in eBay
Refers to the information system then this helps eBay to find out the income, spending and the
sales of the eBay along with the details about the employee of the eBay organization. The
information that is turning out from the from the information system is important in terms of
the marketing and helps in the decision making.
The profit of the eBay organization depends upon the spending of the organization is less than
the sales of the organization, in case the spending of the eBay increase as compared to the
sales then the organization. As per the information, the performance and the efficiency of the
organization decreases and the eBay lose the shares and the company stops the working. In this
case, the organization face a lot of the issues related to the system management.
Refers to this report then this provides the details about the inspection of the eBay organization
is describes below:

 Transaction processing system
 Transaction processing system
 Executive service information system
 Management information system
 Decision making a support system
 Data warehouse information system
Figure 4: Information system
TPS (Transaction processing system)
This is the part of the information system and this is kind of the processing system, this is
mainly used for the gather, adapt, alter, stock and recover all the transactions in the eBay
organization. To get the better outcomes from the system there is a necessity to standardised.
Refers to the TPS then this can be used into the eBay system to improve the working by the use
of the variety of the business procedures and the policies. These transactions will be of the
variety of the type among of them below listed two different types are:

Batch processing:
This is for the information storage processing at the planned time. The processing of the batch
is depending for the carrying out the procedure in the huge amount that uses the partial
resources in the eBay organization.
Real-time processing:
This is used for the information storage processing at the planned at the particular time, this is
one of the types of the processing that is used in the organization (Nagashima, 2015).
Figure 5: Transaction processing system
MIS (Management Information System)
In information system this management information system refers to the MIS, this MIS fully
depends upon the computer systems. In this case, the system provides the details and provides
the manuscripts to the upper management of the eBay by the use of the vital tool that helps in
managing and evaluating the variety of the department in an efficient way. Other than this is