e-ClinicalWorks EHR: Features, Human Factors, and Recommendations

This report provides a comprehensive analysis of the e-ClinicalWorks Electronic Health Record (EHR) software. It begins with an introduction to EHR systems and the role of e-ClinicalWorks in modern healthcare, highlighting its features and benefits. The report delves into the software's design usability, including its compatibility across multiple platforms, health data tracking, patient accessibility, and integration capabilities. Furthermore, it examines how human factors influence the interaction between nurses and the EHR system, emphasizing the importance of usability, effectiveness, efficiency, and user satisfaction. The report then offers specific recommendations for improving the e-ClinicalWorks EHR system and other EHR systems, such as enhancing data privacy, enabling differential access to information for parents and adolescents, and ensuring data security. The conclusion reinforces the positive impact of EHR systems on healthcare professionals and patients, emphasizing the importance of accurate and accessible patient information. This document is contributed by a student to be published on the website Desklib. Desklib is a platform which provides all the necessary AI based study tools for students.

Running head: e-CLINICAL WORKS
e-Clinical Works
Name of the student
Name of the university
Author’s name

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Introduction
Electronic health record (EHR) is a computerized version of a patient’s medical data. It is
a patient-centred and real-time electronic health document which can be readily available to any
authorized users in a safe manner (King, Patel, Jamoom & Furukawa, 2014).
“Electronic health records are the future of manually written health records.”
EClinicalWorks is an EHR system that has been developed to reduce the workload of
healthcare professionals. This software has been developed by eClinicalWorks LLC (a leading
company responsible for the development of medical software solutions). The eClinicalWorks
software has multiple features accountable for delivering an effective and innovative solution to
different healthcare environments such as clinics, surgical centres, hospitals and too many other
places (eClinicalWorks, 2020).
This article will discuss the eClinicalWorks EHR software, addressing the critical
elements of design usability, describe how human factors affect EHR and will also suggest
recommendations for improvement.
Discussion
The eClinicalWorks software is combined with the Practice Management System. It
guarantees that the flow of patient during the time of check-in and departure is simplified and
occurs without any hassle. The software also enables a continuous workflow from the front desk
to healthcare physicians and then to billing office staff. The best feature of this software is that it

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can be customized according to the desires of the user; that is the user has the freedom to work in
their way (Gatto, 2018).
Key elements of design usability
The critical elements of the eClinicalWorks software are (eClinicalWorks, 2020)–
 The software runs smoothly on Windows, Chrome and Mac.
 The software has the feature to track health and wellness data.
 The software is accessible by the patients.
 It can integrate EHR, population health and patient engagement.
 It also integrates Telehealth visits.
Human factors and EHR
Thorough research in human factors can help in enhancing the comprehension of the nurse
and EHR interaction. One major feature of the human factor is usability-the comfort of using the
system or the quality of a user's experience with an EHR system. The usability involves the
design, interface, and assessment of the knowledge of the user regarding the use of the EHR
system. The goals are:
 Effectiveness: accurateness, ability to finish the routine chores, averting the system errors
and enhance security.
 Efficiency: production, completing tasks promptly, efficiently helping the user to
understand the software and help in improving the usage skill, the expenditure of
training, and modifying the interface should be suitable.
 Satisfaction: comfortable to the users, the user should have a satisfactory perception of
the effectiveness of the software.

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Without an effective and efficient EHR usability, the workload of the nurses will keep on
increasing, and they will encounter several difficulties.
Recommendation
The eClinicalWorks like EHR systems have been developed to enable the distribution of data
within the healthcare organization and not to restrict or reduce the flow of that information.
Some recommendations can be applied to eClinicalWorks software and other EHR systems to
improve the electronic application better -
1. The EHR systems should have the ability to label the errors, medicines, doctor notes,
diagnostic and results of genetic tests, the information regarding the social and family history
should be kept confidential so that this information can be protected from an after-visit
summaries (AVS), discharge summary, or any other printed document produced after a visit,
and also should be protected from unauthorized people (Gray et al., 2014).
2. The EHR systems should have the ability to give differential access to information for both
the parents and adolescents, in a kind of way which will be transparent to the adult patient
(Gray et al., 2014). There are some options, which involve –
 Allowing access to non-private information to both the parent and adult patient.
 Another ideal option is to allow access to information to the only patient under the age of
13-17 year old, where parents can only get access to non-private information. This
approach will require restricting parents from accessing certain information and thus need
vigilance and ongoing effort to maintain the system (Blythe & Del, 2012).
 Enabling full parental access for complicated issues such as intellectual disability or
cancer, where the adult patient can customize the portal.

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 Another ideal option is to restrict access to information such as the family history of
Huntington's disease, HIV, consanguinity, or substance abuse from the patients whose
age is between 13–17 years (Blythe & Del, 2012).
Conclusion
As technology grows consistently, it makes it easy for healthcare professionals to work in
a better way. Implementation of EHR systems like eClinicalWorks in the healthcare system has
made it easy not only for the healthcare members to work effectively and efficiently but also for
the patients to access their health records sitting at home, book an appointment and many more.
Nowadays, EHR is considered as a beneficial technology in the healthcare system as it can
provide accurate information and fast access regarding the patients.

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References
Blythe, M. J., & Del, M. B. (2012). Standards for health information technology to ensure
adolescent privacy. Pediatrics, 130(5), 987-990.
Gatto, J. (2018). Improving Patient Wait Times, Patient Satisfaction, Staff Satisfaction and
Patient Reported Review of Systems Completeness Through Increased Use of
eClinicalWorks Kiosk Technology in Pediatric Primary Care.
Gray, S. H., Pasternak, R. H., Gooding, H. C., Woodward, K., Hawkins, K., Sawyer, S., &
Anoshiravani, A. (2014). Recommendations for electronic health record use for delivery
of adolescent health care. Journal of Adolescent Health, 54(4), 487-490.
King, J., Patel, V., Jamoom, E. W., & Furukawa, M. F. (2014). Clinical benefits of electronic
health record use: national findings. Health services research, 49(1pt2), 392-404.
Nasiri, S., & Fathi, M. (2014, February). Toward an integrated e-health based on acquired
healthcare knowledge. In 2nd Middle East Conference on Biomedical Engineering (pp.
301-304). IEEE.
eClinicalWorks. (2020). eClinicalWorks. Retrieved 12 January 2020, from
https://www.eclinicalworks.com/