E-commerce System Analysis for LC Fishbone Diagram Report - Module X

This report presents an analysis of an e-commerce system designed for LC, focusing on various aspects such as online ordering, secure payment processing, and order tracking. The system incorporates several subsystems including a database for product and customer data, a cloud backup and restore system for business continuity, and a purpose-built e-commerce website designed with human-computer interaction principles. Furthermore, the system integrates social media, a secure payment gateway, a financial accounting system, an inventory and logistics portal, and a real-time order tracking system to enhance functionality and user experience. The report also highlights the importance of user authentication for system security and references relevant research to support the design and implementation of the e-commerce system.

Domain Analysis for LC

Fishbone diagram
Domain Analysis
LC will have to develop an e-commerce business system where customers, especially the contract
clients can make orders for products online, be able to track them, have access credentials to use the
system, make secure payments, and view their transaction history. The e-commerce system will
therefor have other sub systems for it to work effectively as illustrated below;

The
LC
e-
commerce system will function with several other subsystems; there is a database system for the
products offered by the company and another database of contract and other clients (JunHua, 2011).
To ensure the business is always running, there is need for a cloud backup and restore system to
ensure business process continuity (Hildebrand, 2015). The system will require a purpose built,
database driven e-commerce website to act as the primary point of interaction between the clients
and LC and so must be designed with the principles and elements of human computer interaction
(Thomas, 2019; Zheng et al., 2009). Social media has become ubiquitous, as a platform for user
generated content, an advertising platform, and a customer service platform and so LC must have a
social media presence linked with the e-commerce website. The system must incorporate a secure
payment processing gateway that gives the contract clients several secure options for making
payments (Osman, 2019). The system must work with a financial accounting system for purposes of
handling issues of accounts (sales, revenues, costs, human resources) and also have an inventory
and logistics portal to manage inventory; clients should get what they need whenever they need it
while LC must re-order items whenever a specific threshold is reached (Huemer, 2012). A real time
order tracking system is also needed, in addition to a security (user authentication) system.

References
1. Hildebrand, K. (2015). Take Business Continuity to the Cloud. [online] CIO. Available at:
https://www.cio.com/article/2871275/take-business-continuity-to-the-cloud.html [Accessed
31 Aug. 2019].
2. Huemer, C. (2012). E-Commerce and web technologies. 1st ed. Berlin: Springer.
3. JunHua, H. (2011). Design and implementation of e-commerce system based on the Web.
2011 IEEE 3rd International Conference on Communication Software and Networks.
4. Osman, M. (2019). The Key to Wielding Big Data in Ecommerce to Build Personalized
Experiences and Improve Retention. [online] The BigCommerce Blog. Available at:
https://www.bigcommerce.com/blog/ecommerce-big-data/ [Accessed 31 Aug. 2019].
5. Thomas, F. (2019). How to Design an E-commerce Page. [online] Inc.com. Available at:
https://www.inc.com/guides/2010/10/how-to-design-an-ecommerce-page.html [Accessed 31
Aug. 2019].
6. Zheng, Q., Han, Y., Li, S., Dong, J., Yan, L. and Qin, J. (2009). E-commerce Architecture
and System Design. Introduction to E-commerce, pp.271-303.