Business Report: Customer Service and Business Success Analysis

This report delves into the operational aspects of UK businesses, examining both public and private organizations. It explores the structure of these businesses, highlighting the impact of the local and global economic environment on their performance. The report emphasizes the significance of customer service in achieving business success and the benefits of customer profiling. It provides an overview of the business environment, analyzing key factors that influence company performance, such as balance sheets and profit/loss accounts. The report covers various types of companies like British Petroleum, Burberry Group, Rolls Royce, River Island, Merlin Entertainments, 2 Sisters food group and Iceland Ltd, providing insights into their operations and strategies. The analysis underscores the importance of adhering to national policies, norms, and regulations, and offers recommendations for improving customer service and maximizing business success. This report provides a comprehensive analysis of business operations within the UK context.

HOW
BUSINESS
OPERATE
TASK 1 & 5

Cover content
• Introduction
• Types of public and private organization in UK
• Different structures within businesses
• Impact of local and global economic environment
• Impact of customer service on business success
• Benefits of customer profiling to business
• References

Introduction
Business environment is a study of external and internal elements which
have a major impact on company performance. Therefore, assignment is
going to highlight various businesses emerging at global market and their
way of running business entity by considering necessary elements such
as; balance sheet, profit or loss account hence forth.

Types of public and private organization
in UK
UK is full of corporate companies whose objectives are differ from
each other in every aspects. Private companies are emerging for
offering best facilities to entire public without discriminating amongst
society.

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Some of public associations are described as follows:-
• British petroleum
• Burberry group Plc
• Rolls Royce

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Private companies are -
• River Island
• Merlin Entertainments
• 2 Sisters food group
• Iceland Ltd

Different structures within businesses
Private and public companies are having distinguish in terms of
structure due to differ in various aspects such as customer oriented
enterprises are somehow controlled by governing bodies whereas
profitable association are run by single member or any group.

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Impact of local and global economic
environment
Policies, norms, rules and regulations are having major impact on
various organizations because it is essential for business entity to
consider national terms and conditions while designing their
organizational strategies.

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Impact of customer service on business
success
Customer services is all about showing the appropriate technique by
which company is offering best facilities to distinct clients. In fact,
users are considered as most indispensable aspect for every business
entity either small or large because products are finally consumed by
them only.