This report investigates the economic and operational challenges faced by the hospitality industry due to the COVID-19 pandemic, focusing on a case study of the Cadogen Balmond Hotel. It begins with an introduction outlining the research aim, objectives, questions, rationale, and scope. The literature review discusses themes related to operational work, COVID-19 challenges, and economic impacts on hospitality. The research methodology chapter details the methods used, including data collection from primary (questionnaires) and secondary sources (articles). The analysis and findings chapter interprets the data collected from participants. The report concludes with a critical appraisal, suggestions for future work, and a reflection by the analyst, highlighting the significant operational and economic disruptions caused by the pandemic and strategies for mitigation.