Case Study on EDS: Applying SSM and VSM for Improvement

This case study analyzes the application of Soft Systems Methodology (SSM) and Value Stream Mapping (VSM) for business improvement within the context of the EDS firm. The assignment begins with an introduction to SSM and its use in addressing organizational problems, followed by a discussion on identifying relevant methodologies such as interactive planning and justifying their relevance. The main body delves into the practical application of SSM and VSM, including different stages and elements of each methodology, such as gathering preliminary information, developing quantity routing analysis, and creating operational flowcharts. The analysis then discusses actions for organizational improvement, highlighting how SSM and VSM can enhance understanding of business structures, facilitate training programs, and improve communication. The conclusion summarizes the significant role of SSM and VSM in planning and implementing strategies to increase sales and improve overall business performance within the DDS firm.

EDS case study
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Identify the methodologies in context of soft system method, interactive planning and justified
that relevant for organization.......................................................................................................3
Discuss about the actions for organizational improvement based on the analysis by using SSM,
VSM methodologies....................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
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INTRODUCTION
The assignment will describe about the Soft systems methodology which is primarily used
for business improvement. In order to identify the different issue or problem. The documentation
will assume multiple business problem in which use an appropriate methodology for performing
different operations within organization. Soft system methodology is based on the different
stages that will be divided into different manner. Furthermore, it will discuss about the actions
that will implement in the organizational improvement and analysis by using Soft systems
methodology. However, it will be implementing the different methodologies in the specific
context.
MAIN BODY
Identify the methodologies in context of soft system method, interactive planning and justified
that relevant for organization.
Soft systems methodology
Soft systems methodology is based on the approach to the organizational process
modelling. It is mainly used for resolving problem in the change of management (Hildbrand and
Bodhanya, 2017). In order to develop an interactive plan for implementing different action
research program. In this way, it always support for improving overall capacity and performance
in global marketplace.
The methodology was developed on the basis of earlier system engineering approach. The
primary use of SSM is in the analysis of complex situation or condition. Every situation are
considered as Soft problem to improve health service at workplace (Vorobyov and et.al., 2019).
It give an idea where how can manage the disaster planning. In some situation, actual problem is
to be addressed when interrogative devices that will enable among concerned parties.
As per case study, it has been identified the different areas of digital data system firm
which require to develop the current situation. In order to implement suitable approach for
enhancing overall business performance and efficiency. It can be possible when improve own
understanding towards problem situation. According to case study, it can be determined that
competition is becoming intense, growth sales which causes significant changes in the random
access (Ameyaw and Alfen, 2018). Digital technology has rapidly increasing the demand of
business while many other competitors acquire digital concept for exploring its branches across
the global world. So that directors, executive change the style of cooperation while trying to
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increase growth turnover rate 10-20%. But it become very difficult for DDS firm to maintain
their position in global marketplace.
Afterwards, DDS firm has been decided to use SSM methodology and consider as driving
force behind its development and also increasing application across multiple domains (Hildbrand
and Bodhanya, 2017). In particularly, information system that have been adapt the SSM
methodology that will provide the major supports.
In context of SSM, it should not require to consider the problem in real sense but it always
focused on the business goals. In order to handle the complex situation and manage in proper
manner, these thing can possible when identify the problem in same situation and come to
different conclusion as per requirement (Venter and Goede, 2018). Rather it is more suitable with
soft systems thinking to describe those involvement in the context as owners, directors. This
make a clear relationship with other executives within organization.
Secondly, Soft systems methodology can be identified the problem which are much
structured and clear all doubt related enterprise complexity.
Different stages of Soft systems methodology
Enter situation, consider problematic: in this phase, it is concerned about the real
world and also collecting information, data and view about the situation. In order to consider as
problematic therefore identify the improvement scope of DDS firm (Venter, 2018). Sometimes,
directors, executives within organization agreed with changes or review current business
conditions. This step is involved some basic research into complex situation to collect
information on different stakeholders.
Analyse problem situation: This process will help for DDS firm to recognise real world
and also capturing the multiple view or opinion of business situation. Sometimes, it accomplish
the overall picture of enterprise operation and its current perceptions (Hildbrand and Bodhanya,
2017). In order to understand the complex condition which could not be adequately captured or
maintained by flow diagram, chart.
Formulating the relevant system of purposeful behaviour: It is a crucial step in soft
systems methodology. It can be defined the statement of purpose and captured the essence of
particular situation of relevant system (Johnson, 2018). Sometimes, DDS firm will be
formulating the new system for transforming overall performance. In order to increase overall
business productivity and profitability. However, it is important to use as logical thing deduce
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what organization will have to do thing. It will be captured as conceptual model to ensure depth
root concepts.
Value stream mapping methodology
It is based on the flow chart method to analyse, illustrate and improve the different steps
which require to deliver a product as well as service. it is to be consider as lean methodology that
mainly reviews flow of processes and information from origin to deliver better services. As with
another type of flow charts which mainly used the system of symbols to depict multiple work
activities (Vahidi and Aliahmadi, 2019). Value stream mapping methodology use in the DDS
firm for identifying and eliminating the waste. Afterwards, each and every item can be mapped
as adding more value as per customer standpoint.
It is important to keep in mind that potential consumer whether internal as well as
external care about particular product or service. in order to maintain overall model for purpose
of communication, collaboration and analysis. DDS firm is basically used the VSM methodology
which defined by lean enterprise (Hildbrand and Bodhanya, 2017). It is mainly involved in the
different steps, material and information flows needs to bring item from delivery. Sometimes,
organization is consider VSM methodology as a tool to identify waste thing in daily operations.
Different stages, element of Value stream mapping methodology
Gathering preliminary information: initially, it is necessary thing to gather or collect a
lot of information about the organization. DDS directors are mainly focused on the history of
product mix from previous year sales. Afterwards, it also analysed the large volume of sales for
each item sold from previous years. This type of information will be useful for organization to
create history of product mix and large volume of sales (Venter and Goede, 2018). It is an
essential thing for revealed that although DDS firm offered more than multiple items. In such
cases, DDS management has decided to limit their value stream map on particular products.
However, when management looked at the sales goal for next years. In this way, it is
targeting the people for increasing sales rate (Venter and Goede, 2018).. As a result, it can
analysis the modification within business management task by using Value stream mapping
methodology.
Developing quantity routing analysis: It is another stage where create item quantity
routing analysis and start by listing detail of each customers (Hildbrand and Bodhanya, 2017). It
ensure that each consumer stick to the basic item. DDS firm will be adding more option to
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maintain the standard quality. For business improvement which necessary to reference previous
year sales rate and determine volume of each item. By using value stream mapping to calculate
the total number of sales, which showing the volume of enterprise generated form each
customers.
Customers and sort materials: it is another step to target the group of customer together
by industry. There are large number of finished piece part along with total percentage of finished
piece part (Venter and Goede, 2018).. The purpose of this step is to identify the overall item
families if it can be mapped into different pieces.
Create an operational flow chart: It is an important stage where create a flow chart of
all operation in value stream. Sometimes, it refer to work order routing or bill of materials for
product value stream (Venter and Goede, 2018). As needed to identify the different steps and
create a starting point. Generally, it is consider as sample flow chart for a hypothetical value
stream and also used the work center number of different steps. Afterwards, it applicable as
assigned the materials for resource planning.
Construct the VSM: It is last step for constructing the Value stream mapping for
measurement of separate sheet of blank paper. Generally, it can be starts with the blank paper
and begin for constructing value stream in order to indicate the each process. At every step, it
must ensure that measure appropriate metrics as need to apply in the business activities (Vahidi
and Aliahmadi, 2019).. Furthermore, it can be identified the problem during outsourcing which
fall into one of two categories such as delivery requirements and quality. The data or information
can be gathered which include lead time, sale percentage. VSM should not show the flow of
material but also focused on the flow of data.
In above discussion, it has been justified that SSM, VSM methodologies are appropriate
for implementing different action to increase sales rate from 10% to 13% on every years. in
another way, it has identified that enterprise problem and resolve them with the help of
methodologies. Digital technology always support for DDS firm is to increase the demand of
product among existing consumers. It should be analysed that alternative competitors implement
the action plan by using SSM, VSM methodology for improving overall business performance
and efficiency. On the other hand, DDS firm can be exploring its branches across the global
world. So that directors, executive change the style of cooperation while trying to increase
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growth turnover rate 10%-20% (Hildbrand and Bodhanya, 2017). But it become very difficult for
DDS firm to maintain their position in global marketplace.
Discuss about the actions for organizational improvement based on the analysis by using SSM,
VSM methodologies.
Soft systems methodology tends to improve different perceptions of reality, facilitating the
learning process where different problem or issue examined and identified within organization.
By using SSM and VSM, it needs to have a better understanding of overall structure, layout and
current business activities (Hildbrand and Bodhanya, 2017). It is simply finding about the
reporting which may not seem like complicated task.
It is possible to implement the action within business operation and also produce the rapid
changes. The best way to gather or collect previous sales information while managing the each
task in step by step manner. Afterwards, soft systems methodology can apply action to do
feasible changes within differentiated group of customer (Hildbrand and Bodhanya, 2017).
Within DDS firm, it consists of developers, employees and users whereby everyone sheds in
different light on the problem or issue.
Personal director has been decided to conduct training program or event for providing the
better facilities and services. In this way, staff members also improved their own skill and
knowledge to gain more information. Therefore, it is implementing the training action plan that
ensure capabilities of employee within organization (Vahidi and Aliahmadi, 2019).. Each and
every department’s recent agreement with union for awarding the promotion on the basis of
employee performance. DDS firm has performed the different actions for improving overall
business profitability.
SSM has been used to characterise by different activities where understand the human
behaviour in the Digital data system firm. In this sense, this methodologies are utilising holistic
thinking rather than breaking entire thing into smaller unit. In particularly, when it is useful for
understanding perception of stakeholders (Vahidi and Aliahmadi, 2019).. It can be applied the
action to establish communication with other people. In order to predict the validity of overall
business requirement analysis. Sometimes, it is creating an effective relationship between the
implementation requirement business analyses, practices the entire productivity and profitability
of overall project (Hildbrand and Bodhanya, 2017). In this way, it can easily improve the
business capabilities across the global world.
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CONCLUSION
From above discussion, it concluded that significant role of soft systems methodologies for
planning interactive strategic in business improvement. It has summarised about the Soft systems
methodology which is primarily used for business growth and development. In order to identify
the different issue or problem. Afterwards, it can be considered the various problem in which use
an appropriate methodology for performing different operations within organization. Soft system
methodology is based on the different stages that will be divided into different manner.
Furthermore, it can be implementing the action in business activities for enhancing its overall
capabilities and abilities. As per analysis with the help of Soft systems methodology.
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REFERENCES
Book and Journals
Ameyaw, C. and Alfen, H.W., 2018. Two Strands Model of the Soft System Methodology
Analysis of Private Sector Investment in Power Generation Sector in Ghana. Systemic
Practice and Action Research. 31(4). pp.395-419.
Hildbrand, S. and Bodhanya, S., 2017. Exploring the complexity of sugarcane supply chains via
systemic approaches. Kybernetes.
Johnson, M.P., 2018, January. Community-engaged operations research: Localized interventions,
appropriate methods, social impact. In Massachusetts Institute of Technology, Operations
Research Center, IAP Seminar," Operations Research for Social Good.
Vahidi, A. and Aliahmadi, A., 2019. Describing the necessity of multi-methodological approach
for viable system model: case study of viable system model and system dynamics multi-
methodology. Systemic Practice and Action Research. 32(1). pp.13-37.
Venter, C. and Goede, R., 2018, January. A PRACTICAL APPLICATION OF CRITICAL
SYSTEMS THINKING TO IMPROVE A BUSINESS INTELLIGENCE SYSTEM’S
BUSINESS REQUIREMENTS. In Proceedings of the 61st Annual Meeting of the ISSS-
2017 Vienna, Austria (Vol. 2017, No. 1).
Venter, C., 2018, July. A Practical Application of Total Systems Intervention and Critical
Systems Heuristics: Towards Improvement of Business Intelligence Business
Requirements. In ECRM 2018 17th European Conference on Research Methods in
Business and Management (p. 405). Academic Conferences and publishing limited.
Vorobyov, A.D. and et.al., 2019. A Unified Methodology of Strategic Management and a
Knowledge Management Model. TEM Journal. 8(2). p.554.
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