Analyzing Role Play Scenarios: Diploma in Early Childhood Education

This document presents solutions to two role-play scenarios within the context of a Diploma in Early Childhood Education and Care. The first scenario addresses a situation where a child sustains a minor head injury during playtime, focusing on how to communicate effectively with the parents, emphasizing reassurance and providing accurate information about the incident and the first aid administered. The response highlights the importance of verbal and non-verbal communication skills in calming parental anxieties. The second scenario involves conducting a tour of a kindergarten for prospective families, primarily English speakers, detailing how to convey information about the kindergarten's facilities, special services like traffic safety education, and safety procedures. It emphasizes the use of both verbal explanations and written materials, such as brochures, to ensure clarity and convenience for the families. The solutions also consider strategies for communicating with non-English speaking families, such as using interpreters or seeking assistance from multilingual staff members, ensuring inclusivity and effective communication for all.

Running Head: DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE
Diploma in early childhood education and care
Name of the student:
Name of the university:
Author note:

1DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE
Role Play Scenario 1
Answer 1- At first, I will confirm them that their child is safe. I will explain that at the
time of playing, their child got a little head injury, but quickly after that he was taken to the
clinic and first aid was administered.
Answer 2- Jason is only 3 years old and obviously, if I directly inform their parent
about the incident they will start panicking. Hence before stating them anything, I will try to
pacify them by ensuring that their child is absolutely fine and there is nothing to worry about.
Answer 3 – There are two types of communication skills, which include verbal and
non-verbal (Burgoon, Guerrero and Floyd 2016). I will use verbal communication skill such
as interpersonal communication and speaking in their language. In addition, I will also use
facial expression and will maintain eye contact, which is a form of non-verbal
communication to relax them.
Role Play Scenario 2
Answer 1- According to an analysis in 2011, 76% of the Australian speaks English
and only 18.2% do not speak in English (Sawe 2019). Hence the community I am addressing
for the tour of the service are Australia-born and their primary language is English.
Answer 2- Yes, the information is provided to the families in the main language of
their community. As the community I am dealing with are English speakers and my preferred
language is also English. Therefore, I am able to explain them everything in their primary
language.
Answer 3- Apart from the majority of Australian who speaks English, there are minor
demographic population who are non- English speaker. Therefore in order to deal with such

2DIPLOMA IN EARLY CHILDHOOD EDUCATION AND CARE
population, either I will use an interpreter or will take help from other staff who knows their
language, to convey my message to them.
Answer 4- While giving them the tour, I will explain them the facilities and amenities
of the kindergarten. Along with that, I will explain them about the special services we
provide. I will discuss the safety procedures we follow to guarantee child’s safety.
Answer 5- During the tour of the play school, I will explain about the facilities we
provide which include dance and music room, art and craft room, play rooms and reading
room. In addition, I will also point out some special services provided by us such as traffic
room, to make children familiar with the traffic rules. Apart from all these, I will also explain
them the clinic facilities we provide to ensure child’s safety.
Answer 6- Verbal explanation of the amenities and services is important, but apart
from these they should be also provided with some written information for their convenience
(Kollia 2018). Hence after explaining them everything about the services we provide, I will
give them a brochure which contain each and every information about the kindergarten.
Answer 7- To explain them about the services and facilities provided, both verbal and
non-verbal communication skill should be used (Luczynski, Hanley and Rodriguez 2014). To
make them familiar with the surroundings I will use non-verbal communication such as
shaking hands, making eye contact and use of facial expression and gestures. To make them
understand my point I will speak confidently and clearly in their primary language.

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References
Burgoon, J.K., Guerrero, L.K. and Floyd, K., 2016. Nonverbal communication. Routledge.
Kollia, B., 2018. Speech and Language Screenings in Head Start Programs: A Descriptive
Study. Journal of Education and Human Development, 7(2), pp.1-8.
Luczynski, K.C., Hanley, G.P. and Rodriguez, N.M., 2014. An evaluation of the
generalization and maintenance of functional communication and self‐control skills with
preschoolers. Journal of Applied Behavior Analysis, 47(2), pp.246-263.
Sawe, B., 2019. What Languages Are Spoken In Australia?. [online] Available at:
https://www.worldatlas.com/articles/what-languages-are-spoken-in-australia.html [Accessed
19 Feb. 2019].