The Effect of Balanced Scorecards on Decision Making in Oil & Gas

This assignment presents a questionnaire designed to assess the impact of balanced scorecards on decision-making processes within the oil and gas industry. The questionnaire explores the effect of balanced scorecards across four key perspectives: financial, customer, internal processes, and learning & growth. The financial perspective examines how balanced scorecards influence financial growth, return on capital employed, and profitability. The customer perspective focuses on consumer retention, market share, and customer satisfaction. The internal processes perspective evaluates the impact of balanced scorecards on service delivery, operational efficiency, and quality measures. Finally, the learning & growth perspective investigates the role of balanced scorecards in enhancing strategic competitiveness, employee training, and skill development. The questionnaire utilizes a Likert scale to gauge respondents' agreement levels with various statements related to these perspectives. This assignment aims to provide insights into how balanced scorecards can be used to improve decision-making and overall performance within the oil and gas sector. This is a homework assignment contributed by a student to be published on Desklib, a platform that provides AI-based study tools for students.

Questionnaire
Title:
“The Effect of Balanced Scorecards on Decision Makers of Management in
the Oil & Gas Industry”
Please indicate your level of agreement with the following statements:
# Decision Making of Management.
Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
A. Effect of Balanced Scorecards (Financial Perspective)
on Decision Making.
1 The effect of Balanced scorecard is evident in the
financial growth of the organization 1 2 3 4 5
2
Using balanced score card to determine performance helps
in analysing financial returns to satisfy shareholder’s
expectation
1 2 3 4 5
3 Sales growth is clearly determined using balance
scorecard for the business. 1 2 3 4 5
4 Balance scorecard provide a clear analysis of cash flow
generated by the business 1 2 3 4 5
5
Return on capital employed (ROCE or EVA(Economic
Value Added)) is effectively determined through balance
scorecard
1 2 3 4 5
6 Balance scorecard helps in effectively reflecting,
Profitability, Economic value added 1 2 3 4 5
B. Effect of Balanced Scorecards (Customer Perspective)
on Decision Making.
7 Balance scorecard enhances consumer retention for the
business 1 2 3 4 5
8 Balance scorecard is effective means of market share
increment 1 2 3 4 5
9 Balance card helps in on time delivery for the business 1 2 3 4 5
Section 3: Decision Making – (Dependent Variable)

10 With the use of balanced score card customer complaints
are reduced 1 2 3 4 5
11 The strategy helps in high consumer acquisition 1 2 3 4 5
12 Balance scorecard is an effective tool to manage consumer
loyalty 1 2 3 4 5
C. Effect of Balanced Scorecards (Internal Processes
Perspective) on Decision Making.
13 Using the Balanced Scorecards to improve the
effectiveness and efficiency of the decision process. 1 2 3 4 5
14 The use of the balanced score card has greatly improved
service delivery to customers 1 2 3 4 5
15 The Balanced Scorecard provides management with a
comprehensive picture of business operations 1 2 3 4 5
16 Balanced Scorecard clearly defines the current quality
measures of the business 1 2 3 4 5
17 The balanced score card is a useful tool that enhances the
incentive system 1 2 3 4 5
18 . The sales growth rate is enhanced by the use of the
balanced score card 1 2 3 4 5
D. Effect of Balanced Scorecards (Learning & Growth
Perspective) on Decision Making.
19 Strategic competitiveness is enhanced with the use of
balanced score card 1 2 3 4 5
20 Strategic decision making will enhance the balanced score
card function 1 2 3 4 5
21 Using balanced score card encourages employee training 1 2 3 4 5
22 The tool is significant to analyse business overall
performance 1 2 3 4 5
23 Using balanced score card leads to Provision of strategic
feedback and learning. 1 2 3 4 5
24 Balanced score card increases of employee skills. 1 2 3 4 5
Thank you.