This report, titled "Effective Business Communications," delves into the intricacies of business communication, offering a comprehensive self-assessment and action plan for improvement. The report begins with an introduction outlining the importance of effective communication in the workplace, followed by a diagnosis and reflection section. This section employs five diagnostic tools – soft-skills tests, verbal and non-verbal communication tests, a Self-perceived Communication Competence Scale (SPCC) test, and a confidence level during presentation test – to identify two key communication issues: a lack of soft skills and interpersonal communication challenges. The report then provides a literature review, exploring these issues in theoretical perspective, examining communication models and interpersonal behavior theory. Finally, the report concludes with a detailed action plan, including suggestions for short courses, a reading plan, maintaining a personal journal, and identifying a mentor, along with a timeline for implementation. This report provides valuable insights and practical strategies for enhancing communication skills in a professional setting. The report is contributed by a student to be published on the website Desklib, which provides all the necessary AI based study tools for students.
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