Business Communication Skills: A Comprehensive Report

This report on business communication delves into four key skill areas: self-management, communication, teamwork, and problem-solving. It begins by defining business communication and its significance within organizations. The self-management section addresses time management and the ability to meet deadlines in a fast-paced environment. The communication section explores both verbal and written communication skills, emphasizing the importance of clarity and adapting technical content for diverse audiences. Teamwork is examined in terms of cooperation, conflict resolution, and building relationships. Problem-solving skills are analyzed through the lens of stakeholder communication and data analysis. The report utilizes the STAR model (Situation, Task, Action, Result) to provide practical examples and recommendations for improving these essential business skills, ultimately aiming to enhance operational efficiency and organizational performance. The report also includes an introduction, conclusion, and references.

Business Communication

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................6
SELF MANAGEMENT..................................................................................................................6
1. Demonstrated ability to organise and plan to meet conflicting deadlines..............................6
3. The ability to communicate in a professional setting both verbally and written....................7
The ability to seek all relevant facts and liaise with different stakeholders. ............................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
The business communication is sharing of information between people outside and inside an
organization which is performed for benefit of commercial of an organization (Wenig, and
Knudsen, 2015). The communication involves exchange of mutual understanding. Also, it is the
basic function of management of business. The report will be segregated into four different
skills. They are mainly self management, communications, team work and problem solving
skills. The self management skills will include ability to plan and organize in order to meet
conflicting deadlines. It will also include ability to work in fast paced environment. The
communication skill will highlight communication ability of verbal and written skills will be
elaborated. Also, interpretation ability and technical content into appropriate language for
different audience will be discussed. High level communication skills will also be covered in the
report. In the skill of team work ability to work cooperatively as team member and capacity for
building strong relationships will be cover. The report will also lay emphasis on ability to liaise
confidently, communicate and influence a range of stakeholders. Problem solving skill in this
report will include liaise and seek relevant facts with various stakeholders. Also, the report will
lay focus to analyze issues from different perspectives and inferences from data which is
available.
STAR MODEL11 SELF MANAGEMENT: Situation: How to organise and plan to meet conflicting deadlines. Employees of the
organization are facing problem to accomplish the task in the fast changing environment. Task: Task to be completed on time which adds value to the business. Management and
employees of the organization has to accomplish the task with fast changing priorities
and environment. They need to effectively prioritize their work by effectively
communicating the task to each employee which helps organization to accomplish the
task on the timely manner (Bovée, Thill and Raina, 2016). The employees of the
organization must focus on understanding internal and external environmental factors
with the help of general observation. Action: Management and staff of the organization must effectively plan and
communicate the same to the employees of the organization. They must be positive and

adaptable to change. Staff and employees of the organization must focus on prioritizing
the work. Management of the organization must have an effective capability like positive
attitude, adaptability and flexibility. Management and staff must be effectively competent
and must possess good and clear communication skills. The management and employees
must coordinate with employees to effectively accomplish the task effectively which
leads to higher performance.
 Result: The organization will lead to higher operational efficiency, performance and
productivity and helps in completing the task which adds value to the business. this
action plan results in accomplishing the goals of the organization on a timely manner by
building confidence among employees and leads to higher operational efficiency and
standards by effectively coping up with the changing environment.11 COMMUNICATION: Situation: The organization has ineffective verbal and written communication and
implementation of effective technology is a big task for the organization which leads to
delay in transmission of information. Use of complex and technical content into the
business organization leads to increase in inconvenience and lack of understanding into
the organization. Task: The main task associated with the employees and management of the organization
is to effectively transmit information from one person to the another in an organizational
structure. The information must be effectively communicated using various sources of
verbal and written communication method which helps in delivering information to the
individual on a timely basis and also helps in protecting confidential data. Action: The management of the organization focus on using effective technology which
helps in transmitting important information to the person in a coordinated and timely
manner which leads to effective decision making and completion of task on time (
Kernbach, Eppler and Bresciani, 2015).
 Result: Use and implementation of effective communication network in the organization
helps in transferring information quickly to the right person which helps in
accomplishment of goals and objectives of the company.11 TEAM WORK: Situation : How to conduct cooperation and coordination in the teams ?

 Task : The candidate will need to focus towards growth of the company and to resolve
internal conflicts of the organisation (Hubert, et.al., 2015). Also, The candidate need to
provide measures to resolve cultural barrier in the organisation. The company also need
to develop effective networks with other companies. Action : A small work place get together will be conduct to overcome cultural barrier.
Training and development program will be also conduct by the company to attain growth
and success. Employee grievances will be properly handled by the management authority
of the company. An annual program will be conduct by the company for building
relationship with other companies or business entities. This will help the companies by
developing an effective network (Hubert, and et.al., 2015).
 Result : Sales and profitability of the company increases with efficient working of the
workforce. Also, employees turnover ratio will decline by building strong relationship
between employer and employee (Hubert, and et.al., 2015). The company will able to
build a strong network with other companies which will help them in attaining success
and growth. Also, this will be create a customer for the company by conducting
innovative activities in their entity.11 PROBLEM SOLVING: Situation : The management of the organization face various problem among the
stakeholders which leads to ineffective working and performance of the organization. Task: The management of the organization will focus on finding out the cause of the
problem and eventually helps in evaluating the cause and deviation in the task. The main
task of the management is to focus on finding an effective way which leads to higher
operational efficiency and productivity. Action: The management of the organization will find an effective tool communicate and
build mutual relationship with the stakeholders. They will focus on developing and
implementing effective business communication practice into the organization which
leads to long term sustainability growth and development of business. Management of the
organization must use effective verbal and written business communication tools to
communicate with stakeholders and helps in resolving the problem on a timely basis.
 Result: This helps in effectively solving the problem which eventually helps in decision
making which leads to higher operational efficiency, performance and productivity of the

organization. This leads to implementation of new and effective plan and also helps in
resolving problem as quickly as possible.
MAIN BODY
SELF MANAGEMENT
1. Demonstrated ability to organise and plan to meet conflicting deadlines.
Business communication means sharing information or transmission of information from
one person to another. Business communication helps in building effective organizational
structure by clearly sharing information among different levels of the organization. Business
communication helps in building work relationship between employers and employee which
leads to higher operational efficiency, performance and productivity for the business (Pearson,
2017).
Management of the organization must focus on delivering and transmitting information to
the employees and individuals which leads to higher operational efficiency. Management and
employees of the organization must identify all important task associated with the business.
Management and staff of the organization must have sound judgement and effective business
communication skills to communicate the idea and plan to each individual in the organization.
Management of the organization must effectively prioritize the work of an organization which
leads to higher operational efficiency, performance and productivity (Adler, Rodman and Du
Pré, 2016). They must effectively identify the task which adds value to the business and leads to
higher operational efficiency. The management of the organization must focus on staying
organized which helps in accomplishing the task effectively and efficiently which leads to higher
operational efficiency, productivity and performance. The task must be in order and effective
plans and tactics must be implemented in order to reach higher goals and objectives of the
company. The work should be assigned to individuals who must have the capability, skills and
knowledge to perform the task in an efficient manner which leads to long term sustainability
growth and development of the business. Management and employees must focus on highly
prioritized works which helps in adding value to the business. They must focus on effectively
communicating the plan at all levels of the organization for long term growth of the business.
The management and employees of the organization must be flexible, positive and adaptable to
change. The task assigned to the individual must be completed on time which helps in achieving
organizational goals and objectives. The task assigned to the individual must be cost efficient

and the task should be completed by effectively using the resources in the cost efficient manner
which helps in meeting conflicting deadlines in the most time efficient manner (McNair, 2017).
Business environment is changing at a faster pace and this helps in effective results and
outcomes for the organization which leads to higher sustainability growth and development of
business. The fact paced work environment means the employer of the organization wants high
amount of productivity at an effective cost which helps in effectively accomplishing the task on a
timely manner (Mehrabian, 2017). Fast paced environment leads to constantly changing
environment which affect the functioning of the employee's ion the organization. Effective
business communication and prioritization of work helps employees in building confidence
which leads to higher operational efficiency and standards (How to Survive in a Fast-Paced
Office Environment, 2014).
COMMUNICATION
3. The ability to communicate in a professional setting both verbally and written.
Verbal communication is an effective way to share information from one person to
another which leads to higher operational efficiency for the organization. Verbal communication
helps in transmission of information verbally (Describe a Time When You had to Use Your
Written Communication Skills to Get an Important Point Across, 2019). Verbal communication
gives clarity and confidence to employees which helps in effectively transmitting the business
plan and objectives at each level of the organization. Verbal communication includes speech,
presentation, meeting, face to face conversation, telephone conversation, public communication,
etc (Brink and Costigan, 2015).
Written communication helps in effectively defining the goals and also helps in
efficiently solving the problem which leads to higher operational standards and performance of
the organization. Written communication includes reports, manuals, emails, memos, internet
website, telegrams, faxes, contacts, messages, letters, faxes, etc. a clear and effective business
communication helps in transmitting information from one person to another which leads to
higher operational efficiency, performance and productivity of the business.
Effective business communication helps in growing customer base which leads to higher
competitive advantage for the company and free flow of information at all levels of the
organization (Bovée, Thill and Raina, 2016). Clear and effective business communication helps
build relationship with the customers. Business communication helps in building improved team

morale of the employees of the organization which eventually leads to higher operational
efficiency and coordination among each individuals.
Every audience has different thinking capability, knowledge, skills and understanding to
critically analyse and interpret the data communicated to each individual (Blumler, 2016).
Management of the organization must identify the target audience to meet the desired goals and
objectives of the company. Management and employees of the organization must be concise and
to the point to effectively deliver the information to individual in a systematic and timely manner
(Kernbach, Eppler and Bresciani, 2015). Technical content like use of technical language which
makes it inconvenient for the audience to effectively understand the data. Use of code language
and complex content in the organization leads to ineffective communication in the organization
which eventually leads to lower operational efficiency and performance.
TEAM WORK
Cooperation is very essential in achieving target of any organisation. An effective company
works in a team which helps them in attaining success (Hubert, and et.al., 2015). Cooperation
leads to healthy discussion and fewer conflicts which affects positively the productivity of the
company. Companies by working with cooperation and coordination gain synergy. Also, the
chances of competitive advantage for such companies are high. These companies captures
opportunities that are prevailing in the market and they gain a lot of attraction by first mover
advantage which helps them to gain more customers. Also, two way communication in such
businesses are common. Therefore, the ideas and suggestion from work force will be taken into
consideration by management personnel of such companies.
Sometimes the company's conducts behavioral interview questions in the organisation job
recruitment. The question will be asked to candidates in order to reflect their previous experience
to show their act at new job position. Experience of candidate about team work in previous
organisation they had worked. The candidates want interviewer to know about their team work
and communication skills when they work in diversified culture (Wu, and et.al., 2015).
Candidates can also mention their number of people working in their team along with specific
role they had followed.
For accomplishing this task, the team member will work in coordination in order to
develop growth in the company. The organisation is facing internal conflicts which affects their

functionality. The candidate requires dealing with the conflict and manage operations of the
company. The organizational efficiency and effectiveness should be achieved.
The candidate will solve internal disturbance of the business entity by organizing a small
work place get together which is focused to put together all culture complications of staff
members into one. In this campaign, they are required to perform certain chain of task which
help them to get better understanding with each other (Tchamyou, 2017). Also, for attaining
growth in the company. The candidate will provide training and development program for
increasing skills and knowledge, that would help in their workplace exclusively for management
and staff members. This will help staff members to work in team. Also, for growth of business
entity, learning program will be helpful. The learner and trainee will learn different skills from
development program which help them for self development and also perform effective skills in
the organisation. The effectiveness and efficiency at company will be achieved by learning and
training program (Hubert, and et.al., 2015). Also, the positive outcomes of learning will lead the
company towards growth and communication skills will also develop by learning program in the
company as they get attraction of many interested candidates as well.
The consequences of such actions will be as follows:
The diversified culture has been solved by conducting campaign for staff members and
employees of the company which help them in creating good and strong relationship with each
other. Also, the goal of organisation will be achieved by conducting training and learning in the
company which is beneficial for both business and employees. The growth of this company will
be assured by attraction of customers by gaining more consumers and increase in sales and
profitability (Hubert, and et.al., 2015). The company will able to gain cooperation and
coordination by maintaining good relationship with their employees who are working for their
the company.
Let's take another situation to enhance communication by team work,
In this situation, the candidate want to show their team skills to interviewer. They want to
show interviewer about their capability of strong working relationship. Also, they know how to
build effective network in order to maintain organizations growth by their experience.
Being the member of a team in company and to accompany the task for the present
situation, the candidate works for building strong work relation (Hubert, and et.al., 2015). But
the internal conflicts in the organisation stops staff member to build good relation with their

peers. They maintain grudges and blames management authority of the company for their bad
relationship. In order to maintain network the company does not make any effort for building
effective network.
The candidates will maintain good relationship with all the staff members. Also, They
will handle their work place grievances and address them till their best. Further they will contact
the management authority of the company to address them. They will conduct a get together
party which will help staff members to build good relationship with each other. By this, the staff
members and employees will work with coordination and efficiently in order to maintain
coordination and avoid conflicts and arguments for maintaining strong relationship. For good
and effective network establishment with other business entities' candidate suggest the company
for conducting an annual program in which they will invite other companies. This will establish a
good network and opportunities can raise for the company like collaboration with different
companies or getting knowledge about strategies applied by other companies (Berger, 2018).
The consequences are as follows:
The company will able to build relationship with their employees by encouraging two
way communication in their company (Wenig, and Knudsen, 2015). Also, employees grievances
are handled properly which satisfies employees and they tend to work with the company.
Therefore, the turnover ratio of employee declines after grievance redress by the candidate and
the management authority. This motivates employees and employer work together as a team and
maintain coordination. Also, strong employer employee relationship will lead the company
towards achievement of organizational goal. The network establishment with other companies
will create opportunities for the company in order to gain success and growth. This will also
create continuous innovation for their products by getting ideas from other business entities, like,
innovation by collaboration or by applying new strategies. This way company can create strong
customer base (W u, and et.al., 2015). This way company is able to make good relationship with
not only with customers but also with their workforce because they will gain new opportunities
by taking participation in annual program conduct by the company.
PROBLEM SOLVING
The ability to seek all relevant facts and liaise with different stakeholders.
Coordination and building relationship with the employees helps in building effective
relationship with employer which leads to higher operational efficiency, performance and

productivity of the business. Effective business communication helps in building mutual
understanding and relationship between each individual in the organization which leads to higher
operational efficiency and standards (Business Communication: Nature, Importance, Process
and Other Details, 2019). It effectively helps in solving problem which helps in building strong
relationship and also helps in critically evaluating the problem which leads to long term
sustainability growth and development of the business.
The ability to seek relevant facts and liaise with different stakeholders.
 Stakeholders: Stakeholders are the key factors of the organization which helps in
evaluating the standards. Employees of the organization is a core which leads to higher
operational standards for both the employees and organization.
 Mangers: Mangers of the organization helps in building strong relationship and
effectively take decision in order to gain knowledge and skills by effectively solving the
problem which eventually leads to higher organizational performance and productivity.
Managers must be confident, adaptable and flexible to effectively take decision in order
to achieve goals and objectives of the company effectively and efficiently (Kurtz, Draper
and Silverman, 2017).
 Investors: Investors helps in building relationship by effectively transmitting information
and investing in the company. Organization aim at building relationship with the
investors as they help in building relationship which leads to higher operational
efficiency.
 Board of directors: Board of directors aim at taking effective decision for the company
and also helps in facilitating innovation into the organization by clearly and effectively
transmitting information in an organization structure on a timely basis. In case of any
problem management of the organization effectively transmit information to the
individuals which leads to higher operational performance (Barnlund, 2017).
Management of the organization effectively solve the problem by critically evaluating the cause
of the problem and founding deviation which helps in gaining insight of all the stakeholders in
the organization and helps in critically evaluating the cause and rake necessary action to resolve
the problem.

The organisation in order to engage the stakeholder in the business is required to identify
the key stakeholders of the organisation which will assist in performing collaboratively with
different stakeholders in order to achieve the goals and objectives of firm (Arnold and Boggs,
2019). It is important tom communicate with stakeholder for identifying their needs in order to
enhance their experience with the organisation.
 Customers : The buyers of the products and services of the organisation are the
important stakeholders as they assist in enhancing the brand image of the firm and help in
increasing the profitability of the company. The ability to seek different facts regarding
the stakeholder help in enhancing their satisfaction level and assist in engaging them in
the different business activities performed by the organisation (Sealy and et.al., 2017).
Coordinating with the customers the firm is able to identify their needs for the products
and services on the basis of which it can modify their products and services to increase
the customer satisfaction which will help the firm in retaining the customers for the long
run in business.
 Creditors : They are people that lend the money to the firm for performing the different
activities. It is important to get the information regarding the creditors for getting the
credit and maintain good relation with them for the long run. Coordination help in
performing the activities of the firm in the effective and efficient manner to derive the
result.
 Shareholders : They are the people that have invested funds in the organisation in order
to get the higher return by the company. Coordination and communication with the
shareholders help in maintaining good relation with them which assist in increasing more
investors towards the firm by engaging the shareholder for performing the different
activities of the firm. Company by communicating with the shareholders is able to
identify their needs which assist in engaging the performance of organisation for
fulfilling the demands of the shareholders.
 Government : It is important to coordinate and communicate with the government in
order to get the information regarding the tax liabilities the firm have to pay. With the
help of coordinating with the government firm is able to maintain the good position by
paying the tax liability due to the government on time.