This report provides a comprehensive overview of business communication skills, encompassing various aspects crucial for effective business operations. It begins by introducing the significance of communication in achieving business goals, emphasizing the role of both verbal and non-verbal cues. The report then delves into communication models and systems used within organizations, along with diverse communication methods and technologies. It highlights the advantages of formal and informal communication channels. Furthermore, the report examines oral communication skills, particularly in customer service scenarios, using a role-play example to illustrate effective techniques for addressing customer concerns. It also covers the importance of written communication, including reports, letters, and emails, providing examples of each. The report concludes by summarizing the key takeaways, emphasizing the importance of understanding and overcoming communication barriers to ensure successful information exchange in a business environment. The report also includes a detailed references section, listing all the sources used.