Report on Effective Business Communication and Diagnostic Tools

This report delves into the realm of effective business communication, emphasizing its significance in both personal and professional spheres. It explores various diagnostic tools, including self-assessment scales, talk holic scales, and nonverbal immediacy assessments, to identify communication strengths and weaknesses. The report analyzes how these tools can aid in self-reflection and improve communication strategies. It also reviews relevant literature on the impact of effective communication and the use of diagnostic tools. Furthermore, the report includes an action plan, incorporating a Gantt chart, to illustrate how the identified weaknesses, such as stage fright and difficulty speaking to unfamiliar people, can be addressed through training and practice. The report concludes by highlighting the importance of continuous improvement and the potential negative consequences of poor communication skills, emphasizing the value of proactive measures to enhance communication effectiveness.

RUNNING HEAD: EFFECTIVE BUSINESS COMMUNICATION 1
EFFECTIVE BUSINESS COMMUNICATION
STUDENT DETAILS:

EFFECTIVE BUSINESS COMMUNICATION 2
Table of Contents
INTRODUCTION.......................................................................................................................................3
DIAGNOSIS AND REFLECTION.............................................................................................................3
LITERATIRE REVIEW..............................................................................................................................7
ACTION PLAN........................................................................................................................................10
Gantt chart................................................................................................................................................13
REFERENCES..........................................................................................................................................14

EFFECTIVE BUSINESS COMMUNICATION 3
Introduction
This report has reflected the intents of effective business communication and how a
person could make effective use of these communication in determined approach. There are
several business communication intents such as planning, controlling, organizing and managing
the work. It is evaluated that if a person is not having effective business communication tool then
it may impact his personal and professional life. With the ramified economic growth and fast
moving world each and every person is getting constraints with his communication problem
while delivering required words with each other. This report reflect the implication of proper
communication diagnostic tools and how a person could use these diagnostic tools to make
effective use of factors. Another part of this report is literature review in which the effectiveness
of communication and diagnostic tools have been described by evaluating various
communication article (Warren, Fey & Yoder, 2007).
Effective communication diagnostic tools and self-reflection
With the ramified change and human behavior, it is observed that diagnostic tools are the most
essential part which are used by person to gauge their own demerits and hurdles in effective
communication. There are several diagnostic communication tools which have been used by my
teachers to evaluate my own communication problems. These diagnostic tools have shown how I
could make changes in my existing communication process to make it effective. However, there
are several negative factors which I should evaluate to make my communication learning
effective (Ware, 2012). Nonetheless, there are five diagnostic tools named as self-assessment
scale, talk holic scale, self- assessment scale, willingness to listen, Talk- holic, nonverbal
immediacy scale- self report, individual report intercultural correspondence

EFFECTIVE BUSINESS COMMUNICATION 4
apprehension(PRICA). These each and every diagnostic tool has different meaning and has been
implemented to identify the negative program of gauging my own demerits in effective
communication The first diagnostic tool that I have used in gauging my effective communication
is related to talk holic assessment. This has shown that how much I talk with others with relevant
words. In this assessment I have got 6 marks. This has shown that I am very less talkative person
and give less time to talk with other persons. As per the perception of Leonard, Graham &
Bonacum, (2014) There is another diagnostic tool which I have used is self-assessment. In this
diagnostic tool I have got average 7 marks. I have observed that I have widen thought process to
gauge the learning things and evaluating my own demerits while talking with others. Another
diagnostic tool is willingness to learn. It has shown how eager I am to learn new things. In this
process, I have got 7 marks. It reflects that I am very much inclined towards learning new things
an divergent innovation idea. There is another diagnostic tool which I have used is non-verbal
immediacy scale self-report that depicts the how deliberately I could act on the particular
situation. In this diagnostic tool I got 7 marks which shows that I am very up to date while
answering and attempting particular problems. This has shown that I am very good in assessing
new ideas and divergent thinking to make effective use of working (Halawah, 2015)
After evaluating these diagnostic tools, I have realized that these diagnostic tools could use these
diagnostic tools to consider the factors where I need to make changes in my learning style. I
observed that if I could follow proper learning and effective working style in my communication
then I could overcome all the communication issues and problems in determined approach.
However, I have got more than average rating which is good for me. In addition to this, I could
mitigate these possible communication issues by using these diagnostic tools and proper training
program in determined approach (Brandes, et al. 2009).

EFFECTIVE BUSINESS COMMUNICATION 5
Apart from that, after assessing these diagnostic tools, I have realized that I have mainly two
issues
Listening other’s words with deep understanding.
Using divergent thinking to identify the possible solution
These two issues identified in this section has shown my own inabilities in learning effective
communication issues. If I could use these diagnostic tools in effective manner then it will not
only help in covering my own demerits but also increase my own communication intent in
effective manner. I should take classes from experts or persons who can effectively navigate me
to the best level of achievement. It is evaluated that diagnostic tools could only give me the
pathways to improve my shortcoming but in order to mitigate these issues I need to make
improvisation in my own attitude and learning outcomes.
However, these diagnostic tools named self-assessment scale, talk holic scale, self- assessment
scale, willingness to listen, nonverbal immediacy scale- self report, and individual report
intercultural correspondence could only showcase how well I could diminish my own
shortcoming in communication issues. It is evaluated that diagnostic tools could only give idea
about the shortcoming or my problems in communication but in order to mitigate these issues I
have to take classes and other program to improvise my own communication program. It is
considered that communication is the main intent of success. If I could not overcome these issues
then it will surely ruin my personal and professional life. I have to take classes and attend
seminars to understand how people speak or communicate with others. The best way to
overcome these communication issue is to talk to obscure persons. This will help me to gather
my confidence while speaking or giving speech. It is considered that for the better and successful

EFFECTIVE BUSINESS COMMUNICATION 6
life I need to improvise my own learning outcomes. This will help me to broader my divergent
thinking and effective communication program. These diagnostic tools self-assessment scale,
talk holic scale, self- assessment scale, willingness to listen, Talk- holic, nonverbal immediacy
scale- self report, individual report intercultural correspondence have divulged my own demerits
and measured my own problems in qualitative terms. However, I have got more than average
marks in my own effective communication test. If I could make effective use of these diagnostic
tools then next time I could get better rating in my communication style.

EFFECTIVE BUSINESS COMMUNICATION 7
LITERATIRE REVIEW
As per the perception of Stokoe, (2014), with the changes in human behavior and
complex human perception, each and every person should have effective communication if they
wants to communicate with each other’s in effective manner. In addition to this, effective
communication is totally dependent upon internal and external factors. It is evaluated that if a
person could not manage his communication issues then it could not only destroy his
communicated message but also result to negative outcome in his professional life as well
(Vangelisti, (2016). It is evaluated that many organizations and humans have faced
communication issues while operating their work. It is evaluated that there are several companies
such as Wesfarmers, Woolworths, Morrison and GE capital that have created core competency in
market by using effective communication between all of its members. There are several persons
who have job to teach others by teaching them the communication intents (Austin & Pinkleton,
2015). The main effectiveness of communication is totally dependent upon the choice of words
and relevancy at the particular time (Onwuegbuzie & Dickinson, (2008). For instance, If a
person is using hard jargon in school in front of children then it will nothing more than
cumbersome process. As stated by Rosenberg & Chopra, (2015) this will not only make hard for
students to understand his words but also result to non-sentence meaning. Therefore, each and
every person should use relevant words while communicating with others. However, diagnostic
tools could only help in identifying the problems and issues which a person is facing in his
learning process. If wants to overcome these communication issues then he needs to understand
the factors and problems which resulted to non-effective communication. There are two main

EFFECTIVE BUSINESS COMMUNICATION 8
issues which I have faced in my life. However, these two identified issues have been mitigated
by me in effective manner by following proper learning outcomes and classes.
I have faced two incident in my life which reflects how I have mitigated these
communication problems in determined approach. These two communication issues has shown
my incapacities and danger of my career which I would have faced I have not overcome these
issues. In one of the event, I was asked by my uncle to host the party (Wenger, 2014). At that
time I realized that I was good in management of work but due to certain factors, when I was
giving welcome speech to members, I got nervous. I had sudden blood pump in my body and my
whole body was shivering. I realized that I had stage fear at that time (West & Turner,2013).,
Somehow, I managed the situation but I realize that I had stage fear. Another issue which I faced
was related to taking to unknown person (Austin & Pinkleton, 2015). It was like when I was
conversation with other person who was talking about the GDP growth rate of world. I was
blanked at time. I realized that I could not speak up much due to my lack of knowledge on that
particular subject matter. In both cases I used self-assessment diagnostic tool to identify my own
shortcoming in effective (Rosenberg, & Chopra, 2015). Communication. My issue of talking to
obscure person was increasing throughout the time which could be very high loss to my career.
This level of problem was diminishing my own confidence. I realized that I could use these
diagnostic tools to identify where I need to make improvement in my life. However, my
communication issues could be managed if I could take proper training and communication
class. In addition to this, I need to broaden my thought and learning process so that I could make
myself as efficient as I am. I need to learn how to build confidence while taking with others.
These diagnostic tools could only showcase where I need to make improvement. However, I

EFFECTIVE BUSINESS COMMUNICATION 9
have to adopt training and proper learning style to make effective use of resource to make my
communication effective (Krum, (2013).
Now in the end, it could be inferred that these diagnostic tools could help me to identify
my communication problems and issues in determined approach. In addition to this, these five
diagnostic tools showcase where I need to make improvement to increase the effectiveness of my
own communication better. After evaluating each and every factor of these assessment process, I
have realized that proper communication and its effective use while transferring information with
others is the most essential part of personal and professional life. If a person could manage these
issues then he could easily mitigate his personal and professional problems by using effective
communication style (Arnold & Boggs, (2015). After evaluating my own communication issues
of welcoming guest and talking with obscure persons, I have realized that I could overcome these
issues only by undertaking proper practice program or self-control program. I have realized that
these two communication issues which I have faced in my life could put negative impact on my
personal and professional life. If I could not mitigate these issue in given time manner then it will
showcase the negative outlook in my own working. If I have realized that I need to make
improvement in my communication style. Divergent thinking and adopting new learning may
increase the overall effectiveness of my communication intents. I could mitigate these issues
only by practice not preaching it. Now in the end, it could be inferred that poor communication
technique and pathway may result to destruction of better career in my life. It is evaluated that if
proper level of diagnostic tool is implemented then it will distrust the effective communication if
I could use practice way to mitigate these two identified communication issue then I will surely

EFFECTIVE BUSINESS COMMUNICATION 10
get the better results. Books and other data could enhance my thinking and analytical process but
to take in action I need to use practical approach for the same.
ACTION PLAN
S.NO Task identified
Days
indulge
d
Starting
date
Ending
date
Action plan
implemented
1 Management of communication
issues
180
Days
1 May 17 30 Nov 17 Preparing new
learning process and
identifying the
problems to make
effective business
communication.
Attending class and
training program.
Executing and
conducting proper
learning program of
communication.

EFFECTIVE BUSINESS COMMUNICATION 11
S.NO Task identified
Days
indulge
d
Starting
date
Ending
date
Action plan
implemented
• 5 days
conducting program.
• 7 days of
aptitude test and self-
assessment program.
1 days assessment
effective
communication
program to identify
problems and issues in
communication.
2 INTERPERSONAL
COMMUNCIATION
PROGRMA
31 days 1 May
2017
31 May
2017
Interpersonal
communication
program in which
group discussion
would be conducted.
This will take around

EFFECTIVE BUSINESS COMMUNICATION 12
S.NO Task identified
Days
indulge
d
Starting
date
Ending
date
Action plan
implemented
1 month to teach new
things.
This will help in
mitigating the
effective
communication issues
in easy and
determined approach.
Conducting group
discussion and self-
assessment program
Ethical learning and
effective teaching
program
Identifying the intents