Communication Skills for Business: A Detailed Unit 3.26 Report

This report provides a comprehensive overview of business communication, encompassing various models, methods, and skills essential for effective corporate interactions. It begins with an introduction to business communication and its significance, followed by an analysis of widely used communication models and systems. The report delves into the advantages of both formal and informal communication, explores the utilization of technology in business communication, and outlines principles for effective communication while identifying obstacles that can hinder it. It also includes a role-play example of oral communication in handling a dissatisfied customer, alongside examples of written business communication such as a formal letter, an email, and a curriculum vitae. The conclusion emphasizes the crucial role of effective communication in business success, highlighting the importance of various communication strategies and the need to address obstacles to ensure clear and impactful messaging. References to relevant academic resources are also provided.

Unit 3.26
Communication
Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY .................................................................................................................................4
TASK 1............................................................................................................................................4
Description of widely used business communication models and systems ...............................4
Business communication methods and advantages of formal and informal communication to
corporations................................................................................................................................7
Explanation of utilisation of technology for different kinds of communication in business
environment................................................................................................................................8
Principles to effective communication.......................................................................................9
Explantation of obstacles to effective business communication ..............................................10
TASK 2..........................................................................................................................................10
Usage of different styles of oral communication with presentation of business information in
formal situation ........................................................................................................................10
TASK 3..........................................................................................................................................11
Examples of written business communication..........................................................................11
CONCLUSION ............................................................................................................................13

INTRODUCTION
Business communication is the process of sharing important data between workers
employed within or outside of a business firm. Effective business communication helps the firm
enhance various business process by keeping the employees informed. This report includes
description of widely used business communication models and systems. Business
communication methods which are currently in use and advantages of formal and informal
business communication for corporations is provided in this report. Utilisation of technology in
corporate environment to increase the effectiveness of different kinds of business
communication is also given in this report. Effective business communication principles and
obstacles which halt effective communication are also mentioned in this report. Different styles
of oral communication along with oral presentation of corporate data in formal condition is
given in this report. Three examples of written business communication are provided in this
report.
MAIN BODY
TASK 1
Description of widely used business communication models and systems
Covered in PPT
Business communication methods and advantages of formal and informal communication to
corporations
Covered in PPT
Principles to effective communication
Covered in PPT
Explanation of obstacles to effective business communication
Covered in PPT

TASK 2
Usage of different styles of oral communication with presentation of business information in
formal situation
Exchange of information through spoken language is defined as oral communication. It
can be conducted directly or with the use of electronic devices such as telephones and video
conferencing. Oral communication is necessary in order to present ideas during presentations
and meetings along with making effective interaction with consumers.
In order to handle dissatisfied consumers, effective oral communication is necessary
which resolves various issues faced by the consumers and leaves them happy. The role play for
dealing with a queries of dissatisfied consumer by using oral communication is provided below:
Consumer service representative: Good morning how can I help you?
Consumer: Your website is terrible I could not find information on your website and I
emailed your firm about this issue and did not receive any reply.
Consumer service representative: You are right to want an informative and user friendly
website. What information couldn't you find ?
Consumer: I was not able to find any information related to latests jacket collection
offered by your company.
Consumer service representative: I will immediately inform the IT department about this
issue. Could you give me your email address and the date on which you sent the email?
Consumer: My email address is [e-mail]
Consumer service representative: I will immediately send you discount coupons of the
latest jacket collection which can be used to purchase our products at low price. Do you need
any other services?
Consumer: No
Consumer service representative: Thanks for calling if you have any additional queries,
please call us.
TASK 3
Examples of written business communication
Letter:
PQR company

63 MNO street
UK(LMN state)
26/2/21
IJK firm
DLF
382 BCD city
UK(LMN state )
REF: Request for payment invoice of 00000
This letter seves as a formal notice to you that you are in default of your obligation to pay the
invoiced sum of £60,000 as stated in the invoice 000000 issued on 7/2/21 regarding catering
equipment.
Unless payment of the above stated amount is completed within (7) days of the date of this
letter, we will have no option but to exercise protection of our rights to gain such payment
which includes but is not limited to legal action.
Kindly govern yourself accordingly
Regards,
Signature................
DLF
Email:
To: [e-mail]
Cc:
Bcc:
Subject: Suggestions to move further on the project
Hello KLM,
I am writing this email to give you suggestions about the digital marketing project. I have
constructed several strategies which can be utilised for effective completion of this project.
These strategies focus on developing social media marketing aspect through visual

communication methods such as video campaigns and infographic. Please share your thoughts
on this. I have developed policies to enhance impressions on our website through paid
advertising and search engine marketing.
Awaiting for your response
LMN
CV:
Curriculum Vitae
General description:
Name: DLF
Father's Name: STU
Mother's Name: PQR
Email ID: [e-mail]
Contact number: 6598718947
Aim:
To gain the position of marketing manager at leading establishment and use management skills
and knowledge about digital marketing to grow along with the company.
Educational Background:
Bachelor's degree Marketing
MBA in business management
Experience:
8 years of experience as marketing manager of MNO organisation since 2011 to 2019
Skills
 Time management skills
 Interpersonal skills
 Organisational skills

CONCLUSION
From the above report it is determined that effective business communication plays a
crucial role in the success and development of the firm as it keeps the employees informed and
reduces errors. Communication models and systems such circular communication model and
radio communication systems assist business firm in communicating effectively and eliminate
faults caused by miscommunication between individuals. Firms need to utilise both formal and
informal methods of communication with visual and verbal communication methods to convey
their message in creative ways. Corporates face various obstacles to business communication
which need to addressed in order to reduce communication flaws. Apart from this various oral
communication methods help firms handle business situations effectively and gain desired

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results from their communication efforts.